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Budget Rent A Car
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4.2 1852 Reviews

Budget Rent A Car Complaints Summary

63 Resolved
379 Unresolved
Our verdict: With Budget Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EDT

Budget Rent A Car double charged for one day carseat and coverage

We rented a car at the budget toronto airport from16th of March till 18th of March. And the day we picked up our car, there's a women and she wanted us to pay for cash for one day coverage and one day baby car seat. but, it was 2days rented..but, we were too tired and just paid it for cash. It was around 35$ and she gave me a paper with a signature..not a real receipt. But, we were too tired and thought we can pay it later when we pick it off. But, when we came back there's another guy at the buget in toronto airport.

He was the manager and keep saying that they don't take cash at the front desk. But, obviously she did. And we had to pay 2days coverage and 2days car seat and gas. with all the taxes , we paid 144 dollar. We double paid for one night coverage and one night car seat! We had to wait there with a baby over 30mins and tried to explain that we paid cash and showed them the paper that she gave me.

But, they're not trying to contact her..saying it 's too early to call her..blah blah..so, we had to pay it cuz we had to leave in 30mins to take an airplane..I really want them to check fast with the women that night around 1 :00am and give my money back. They're keep saying that it's not the policy to take cash there but, she did. I'm so angry for budget Toronto airport one..and thinking about suing them..all the inconvenience that they caused and stresses..they should make it organize better for what they're doing! How can an employer doesn't know what the employees going? That's ridiculous..And I'm not going to use budge ever again! They should call me back after they check with that women! They got my phone number but, didn't call me back yet!

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anonyMiss
San Diego, US
Jul 11, 2009 1:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ummm, you guys sound like losers. Why are you calling at midnight anyway?

A manager will only be in anywhere from 9 - 4 weekdays, or anyone worth talking to anyway.

And about your 30 minutes of waiting...I'm sure you don't b&m this much when you wait 3 hours in line at Disneyland for a ride that lasts less than a minute.

And just so you know, most companies won't do pre-payment from over the internet. You only book online. That's something the websites do to get your info.

And most places have a km/mi limit because you would take that car from Canada to Mexico at that price. However, you can usually convince them to put a one-time fee on your bill for going out of area, which is a lot less than what you should be paying for putting 1000+ km on a car that you would only have for a week.

As for the cash incident, contact corporate. They will force the local office to investigate. Please contact me if you need any help with that.

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bittentwicebybudget
, CY
Jun 29, 2009 12:13 am EDT

I totally sympathize and agree with you.

I was very badly treated by Budget twice. Never again. Particularly that location at the Toronto airport. The attendants there are pathetic, have a lousy attitude, lazy, inconsiderate, slow like molasses. It took them 30 minutes just to process paper work for a car that I already booked and paid for online.

And when you book on-line, it does not tell you that you are limited to 200 kg per day...you get this surprise only after you have singed up and paid, and once they have your credit card, they play God with you and you are under their mercy.

Also, I tried on the toll-free number of Budget, and I waited for 30 minutes at 12 midnight and no one came on the line to help. At 12 midnight? Surely they are not that busy ! They are sleeping !

I will never ever use Budget again. They are the worst I have ever experienced in car rental.

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Patricia C
Toronto, CA
Jan 27, 2009 12:11 pm EST

Budget is the absolute worst. That one by the airport is particularly nasty. Be careful of Budget.

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Budget Rent A Car budget is a huge ripoff!

Watch out for Budget. I filled the car with a full tank of gas (7 gallons) before I returned it. The guy checked the tank and said it was fine and printed me out a receipt.

Three days later I got a bill for $64.70. They said they had to put in 10 gallons of gas (yikes! I paid $2.19 for the gas I put in). I called customer service. They said that unless I had a printed receipt the best they could do is credit me half. I said that I had a credit card statement showing the 7 gallon purchase 3 miles from the airport 5 minutes before I returned the car. Not good enough. This is a rip off of class action status. Think about it. Millions of customers all ripped off and then credited half. It’s worth millions to them. Any attorneys out there? I’m in.

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mychall sealy
Little Rock, US
Mar 05, 2015 5:43 pm EST

I was estimated one price and charged another based on a mistake a employee or company has made. When I received the bmw and accepted the price was 318 dollars, I accepted that rate not a rate of 168 dollars a day. If there was to be a rate increase I should have been notified at the time of accepting the vehicle not afterward. I have my E receipt were it states returned and the price of 318.73..Once I called and complained about it they changed the receipt in their system. ... rip off I need a attorney

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Tonyhazrati
Sterling, US
Aug 18, 2013 5:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I rented a car from budget in Sterling, VA for 3 days. I decided to return the car in 2 days. So, I filled up the tank the same way I got it and return the car. After the inspection, the guy who check me out tells me that the gas tank is not full. I looked at the fuel gauge and it was on full. I told him that it is on full and he told me that no it is not. I showed to him that it is on the full and he keep saying that is not. He was trying to fool me so he can get more money out of me. At the end after a lot of yelling and screaming he agreed not to charge me. This was such a unprofessional customer service that I have ever seen. He was very rude and I had to raise my voice on him. Several times I felt like he is going to attack me. Be very careful when you go to that location. They are bunch of crooks. It is located in the Sears auto center in Sterling, VA. I will never go there again.

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Sacramento CA traveler
Sacramento, US
Oct 18, 2012 1:38 pm EDT
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I booked a PACKAGE through Alaska Airlines for airfare choosing car rental from Budget in the package(PKG Conf #XL7500CB). We were traveling with friends, only carry-on luggage. We decided that a Compact Car was adequate for our needs. When we got to Kona HI the "nice" counterperson insisted 4 adults + carryon bags would not fit in a Nissan Versa Htchbk. Aft much debate & a growing line we tried to go up a class and were told all they had avail was SUV or Lux Lincoln which he'd give to us at price of SUV as our friend was ret'd military. Aft much back & forth to car/building & disagreeable discussion we ended up paying "only" an EXTRA $45/day + taxes (totaling $509.55 OVER what we prepaid in flight/car pkg!). The guy knew we weren't happy yet did nothing to suggest alternative, reminding us it was the wk before the IRON MAN TRIATHALON so nothing more avail (altho there were many cars on the lot) and told us we should have ordered a bigger car with the pkg. Trust me the Versa would have been fine for us but he wouldn't give it to us. We signed the agreement to get out of there & let others get their cars but we were definitely coerced into not only a bigger car, but a LUXURY vehicle. I feel they were trying to take advantage of the special event to rip us off. I want Alaska Air to know that with this type of business dealings, they should consider whether it's wise to partner with Budget. I WON'T be purchasing packages any more thru the airline as it seems to have burned us in this circumstance!

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craig spiegelberg
,
Jun 17, 2008 8:21 pm EDT

I have been standing inline in Philly for 45 minutes - 1 slow clerk - what kind of outfit are you running

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Lyle
,
Apr 17, 2008 12:28 pm EDT

I work for a car rental company and one thing i have noticed is customers NEVER seem to read the terms and conditions on the rental contract or NEVER read posted signs telling them where to return there car and the hours of bussiness operations there of. Yet they turn around and say they are where not aware of this or that charge on there bill. Another thing I notice is many customers decline the coverage and NEVER inspect there vehicles and yet they have the nerve to dispute the damage we find on there vehicle. The overall ATTITUDE I get from customers is "I want my rental car to cost me next to nothing and I'm not responsible if its damaged". How can a rental car company stay in bussiness with THIS going on? You hear customers say they will just go to another company if you charge them for damage THEY might have done just because they failed to look the car over before leaving. This is just SO petty. I feel sorry for the next rental car company that offers to take there bussiness.

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Reg Frost
,
Feb 28, 2008 3:38 pm EST

I rented from Budget in St. John's Newfoundland. They ripped me off for $400.00 . I wanted to give my Credit card a break and decided to pay some of the amount with my debit card. I put $400.00 down on it. When I checked my Mastercard statement on line, I was taken back by the fact that they had taken the full amount of the bill plus they still had my $400.00. It has been a week now and I still don't have it back. If there are any Brother Masons and Shryners out there please be aware of this Compnay. They do not run a fare and honest business. I for one will never rent from them again. If you have any questions about this statement please e-mail me.

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wally terrill
,
Feb 08, 2008 8:14 pm EST

Budget is a ripoff. I rented a car at Norfolk Airport. My plans then changed and I wanted to return it at Raleigh Durham 120 miles away. I was told there was a $640. drop off fee to Raleigh Durham. I have never paid more than $50. to drop off at a different location. DON'T RENT FROM BUDGET.

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Kathleen Kelly
,
Dec 27, 2007 12:27 pm EST

I rented a car from Budget Car Rental for 2 days and returned the car with a full tank of gas. However, a week later I recieved a bill for $70.44 for refueling cost but the car listed on this invoice was completely different from the car I rented (listed was a black ford mustang and I had a white chevy cobalt!) They will only reverse the charges if I come up with a printed receipt for the gas~ even though I have my American Express Bill for a Exxon Mobil gas charge the day I returned the car! I think this is a scam Budget is making alot of money on. Budget should be sued!

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Eunkyoung Lee
,
Mar 18, 2007 6:15 am EDT

We rented a car at the budget toronto airport from16th of March till 18th of March. And the day we picked up our car, there's a women and she wanted us to pay for cash for one day coverage and one day baby car seat. but, it was 2days rented..but, we were too tired and just paid it for cash. It was around 35$ and she gave me a paper with a signature..not a real receipt. But, we were too tired and thought we can pay it later when we pick it off. But, when we came back there's another guy at the buget in toronto airport.

He was the manager and keep saying that they don't take cash at the front desk. But, obviously she did. And we had to pay 2days coverage and 2days car seat and gas. with all the taxes , we paid 144 dollar. We double paid for one night coverage and one night car seat! We had to wait there with a baby over 30mins and tried to explain that we paid cash and showed them the paper that she gave me.

But, they're not trying to contact her..saying it 's too early to call her..blah blah..so, we had to pay it cuz we had to leave in 30mins to take an airplane..I really want them to check fast with the women that night around 1 :00am and give my money back. They're keep saying that it's not the policy to take cash there but, she did. I'm so angry for budget Toronto airport one..and thinking about suing them..all the inconvenience that they caused and stresses..they should make it organize better for what they're doing! How can an employer doesn't know what the employees going? That's ridiculous..And I'm not going to use budge ever again! They should call me back after they check with that women! They got my phone number but, didn't call me back yet!

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Budget Rent A Car misleading information!

I rented a car from Budget through Expedia and was quoted a cost of 189 Euros. Actual cost was 592.98 Euros because of pick up and drop charges that should have been included and insurance cost (44.5 Euros a day) I was adamantly told I must take because Gold Amex did not cover insurance "in Israel, Ireland and Jamaica." On return was told by Amex that this was false. Budget grudgingly returned the fees that were erroneously charged on the drop fee but refuses to refund the insurance, even if it was taken under duress and contracted for under false representation. I believe this was intentional and systematic procedure to boost revenues. Budget no longer responds to my emails. Warning: Do not rent from Budget in Ireland. (In rest of world, they have always conducted themselves with integrity in my experience.)

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Catherine Johnson
,
Nov 10, 2007 6:01 am EST

I had a similar experience with EuropeCar plus they were VERY rude to me? Didn't I read the conditions, etc.? Maybe, it is ignorant, but what I read was the line that said "Amount due at pickup." That amount was 152 dollars NOT the 492 I had to pay.

Someone should do something about this Irish scam. My brother had the same problem with Avis. He had rented his car with frequent user miles and then had to come up with an extra 400 at the airport - you can bet that hurt his trip.

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12:00 am EDT
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Budget Rent A Car - warning to inspect your vehicle carefully

This posting is to warn vehicle renters in Germany to be very thorough in inspecting their vehicle, because Budget will hold you liable for every thing if it was not fully documented as preexisting damage. We learned this the hard way with a Budget car rental at Stuttgart airport in May 2006. We are 100% positive the scrape around our rental car's right...

Read full review of Budget Rent A Car and 17 comments

Budget Rent A Car Customer Reviews Overview

Budget Rent a Car offers a variety of rental services for customers seeking transportation solutions. Their fleet includes a range of vehicles from compact cars to larger SUVs and vans, catering to different needs and preferences. Customers can rent cars for varying durations, from short-term to longer-term leases. Additional options such as insurance coverage, GPS navigation, and child safety seats are available to enhance the rental experience. Budget operates at numerous locations worldwide, providing accessibility for travelers seeking vehicle rentals both domestically and internationally.

Budget Rent A Car In-depth Review

Pricing and Value for Money: Budget Rent A Car offers competitive prices and excellent value for money. Their rates are affordable and often lower than other car rental companies. They also provide various discounts and promotions, making it even more cost-effective to rent a car from them.

Vehicle Selection and Availability: Budget Rent A Car has a wide range of vehicles to choose from, catering to different needs and preferences. Whether you need a compact car for a solo trip or a spacious SUV for a family vacation, they have options available. The availability of vehicles is generally good, ensuring that you can find a suitable car for your desired dates.

Customer Service and Support: The customer service and support provided by Budget Rent A Car are commendable. Their staff is friendly, knowledgeable, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service and ensure that your rental experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process with Budget Rent A Car is straightforward and user-friendly. Their website, www.budgetinternational.com, is easy to navigate, allowing you to quickly search for available cars, compare prices, and make a reservation. The entire process is efficient and can be completed in just a few simple steps.

Rental Policies and Terms: Budget Rent A Car has transparent rental policies and terms. They clearly outline their terms and conditions, including insurance coverage, fuel policies, and mileage limits. This transparency helps you understand what to expect and avoid any surprises during your rental period.

Vehicle Condition and Cleanliness: The vehicles provided by Budget Rent A Car are generally in good condition and well-maintained. They undergo regular inspections and maintenance to ensure that they are safe and reliable. Additionally, the cars are cleaned thoroughly before each rental, ensuring a clean and comfortable driving experience.

Additional Services and Features: Budget Rent A Car offers various additional services and features to enhance your rental experience. These may include GPS navigation systems, child seats, and roadside assistance. These additional services can be added to your reservation for a convenient and customized rental experience.

Locations and Accessibility: Budget Rent A Car has numerous locations worldwide, making it convenient to rent a car wherever you are. Their rental locations are strategically placed, including airports, city centers, and popular tourist destinations. This accessibility ensures that you can easily pick up and drop off your rental car without any inconvenience.

Overall Experience and Satisfaction: Overall, renting a car from Budget Rent A Car is a satisfying experience. Their competitive prices, wide vehicle selection, excellent customer service, and user-friendly booking process contribute to a positive rental experience. The vehicles are well-maintained, and the additional services provided further enhance the overall satisfaction.

User Reviews and Ratings: Budget Rent A Car has received positive reviews and ratings from users. Customers appreciate their affordable prices, reliable vehicles, and helpful customer service. These reviews and ratings reflect the overall satisfaction of users who have rented cars from Budget Rent A Car.

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Budget Rent A Car contacts

Phone numbers

+1 (800) 331-1212 +44 844 444 0002 More phone numbers

Website

www.budgetinternational.com

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