This is the most unprofessional company I have ever dealt with. We bought our son's 4wheeler less than a year ago. August 17, 2010 to be exact. The hand brake has never worked. It smokes. It rattles. Parts are constantly falling off. I purchased the extended warranty but the rep I have been dealing with is so RUDE it is unbelievable. I will copy/paste some of the things he has said to me via email.
After ordering parts and not receiving them 2 weeks later I contacted them and Trevor immediately developed an attitude towards me.
So I sent him this...
This ATV is a piece of junk. The battery that was on it when we received it was crap. I called in and someone was supposed to send me a new battery. Have yet to get it and that was last September! We got this atv for our son for his 6th birthday and he rode it 15 minutes and we had to put it up until we could go pay $40 for a decent battery so he could even ride it! It smokes. It has a horrible rattle. The body is a cheap plastic piece of junk. The hand brake has NEVER worked. My husband has done everything to it we have been told to do. It still doesn't work. The throttle stuck on it and caused my son to wreck it and bust the cheap body. WE had to pay $95 to replace it. The chain comes off every single day no matter how much it is adjusted. I call in and ask for parts that are covered under the warranty I purchased with the ATV and it takes a week to even get them on a truck. So you wonder why I have a bad attitude about this thing? It was a waste of $588 plus $95 for a body! That's why!
His reply was this...
You know what's great? FREE parts even after your warranty runs out, THAT'S great. The carbs weren't in stock until yesterday, and as soon as they came in you were shipped out. What's not great is your horrible attitude, sell the ATV on craigslist if you don't want it any more. Go spend your money on a mechanic to do all the work for you and pay HIM for parts.
Oh you don't want to do that? You STILL want to give me a super crappy snotty stuck-up attitude after I went out of my way to get you taken care of and extend your warranty because YOU didn't read and understand something? I'll still continue to help you out even when you're acting like a small child throwing a tantrum, because I don't think you were born this way, I think something has driven you to be this angry angry woman you've become. And you're welcome, Michelle, no problem.
I wasn't SUPPOSED to do anything for you, you aren't SUPPOSED to have a warranty, you aren't SUPPOSED to get free parts. I was not visited by a higher being and told "YOU MUST SUPPLY MICHELLE N******* WITH PARTS AND SERVICE EVEN THOUGH HER WARRANTY HAS EXPIRED"...that didn't happen...I'm doing this to be nice and your constant shitty attitude continues to reflect what kind of person you are, not the level of my service.
If you need help putting on the carb let me know.
Trevor @ BudgetATVs.com
So then he offers to extend my warranty through November of 2011. Today is 7/14/2011 and we have lost another part and in the last 3 days I have emailed them at least 15x and when I finally got a reponse he informed me the part is on the way and my warranty expires 8/23/2011. I reminded him that he extended it and I have the email as proof. He told me to burn that email because I am so evil and he has changed his mind.
DO NOT EVER PURCHASE FROM THIS COMPANY!!!