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BSNL - BROAD BAND Complaints - NONWORKING SINCE LAST ONE WEEK

Review all BSNL - BROAD BAND complaints

BSNL - BROAD BAND
Posted: 2008-02-24 by TA.SRINIVASEN [send email]
NONWORKING SINCE LAST ONE WEEK
Complaint Rating: 100 % with 3 votes
Company information:
BSNL CHENNAI
India
WWW.BSNL.CO.IN

MY BSNL BROAD BAND IS NOT WORKING FOR THE PAST ONE WEEK. i WANT THIS TO BE REPAIRED AND CONNECTION RESTORED. I AM ATTACHED WITH ANNANAGAR EXCHANGE CHENNAI 40 AND MY LAND LINE NO. IS 044-2621 2412. MATTER URGENT IMPORTANT
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Comments

252 days ago by Balamurugan [send email]
`



Subject:
Notice to BSNL-Chennai for abuse billing and for disconnection.

Respected Sir/Madam,
I am using BSNL with Broadband – Home 500(from September 07) for the last 1.5 year and have paid the bill on time as I believed BSNL does correct and genuine billing. In general I used to pay RS 850 to 1000 per month. But Dec’07 was billed around RS3000 and I have checked the dataone.in site for my traffic usage. There they have not changed to Home-500 and the meter reading is computed to Home-250 Plan. So the computation is missed the night unlimited surfing (002-008 hrs) traffic exclusion which is more than 3GB(3096MB). I don’t know whether I have the rights to assign the task to BSNL staff to make the plan change every where applicable other than giving plan change request to BSNL office. Its too weird, the billing is charged for home-500 Plan from Sep’07 and the data usage still computed as Home-250 Plan.


Sir, I have given too many complaints both in verbal, written statement and got tired of making correction. For your information, I have already sent a notice to GM(BSNL), Nungambakkam, Guindy and DE(Broadband)-Nungambakkam and my Account officer, Guindy and couldn’t get any response. So I am sending this letter as a request for disconnection of my phone number (22593942) and remove me from BSNL customer.

I can not pay the wrong amount which is not relevant for me. Please consider this application for bill correction and surrender form for my Telephone connection details given. If I not get further response from BSNL and the Dec’07 bill, if corrected (approx 1000 RS) is adjusted from my advance I have paid for my connection and my surrender form is accepted by BSNL.


Details:
Name : K. Balamurugan
Telephone no : 22593942
Consumer no : 06303310179

FYI: Closure of Telephone form is also attached here with.

Important: Hope I am doing things legally and can go for legal action if BSNL requires.


Yours sincerely,
Balamurugan.
242 days ago by Akshay [send email]
Sir,
i have new connection of bsnl broad band just 3 weak ago. And i have use only 31 hour and my total download and upload linit is 714MB. My connection is 125 of home plan. So by your facility my download and upload limit is only 200MB. So my prblem is that how it is possible that only 31 hour is use and 714MB is load.

Whan is was get your connetion you tell me that intetrnet surfing is free so how load limit is increes without by my download.

thereby plesre give me solution

Thak you
225 days ago by Vadivelan [send email]
I have applied for a new BSNL Land Line Connection with Broadband on 4th July 2007. I still not got the new connection. My question is are we in 60s and 70s to get a phone connections in 3 or 4 months. It is almost 9 Months is over. Is this the BSNL service. Let me have the confirmation to when this will happen? The details for the same is as below

Request Ref : 73102553
AN : 73200721
Date : 04/07/07
Mode of payment : CASH
Amount : 1000/-
BB Plan : H250
BB Modem : P1
User Id : Vadivelan
Rent Type : M
202 days ago by Muruganandam Vp [send email]
Respected sir/madam

I am using BSNL broadband connection. Past one month broadband is not working well in our home. so we are unable to use broadband regularly. I already give complaints to the local exchanges, but there is no response from your local exchanges. Please give attention to this complaints as soon as possible.

My Telephone No: 26243749

Regards
Muruganandam.VP
98840-45633
133 days ago by Dinesh [send email]
Respected Sir/Madam,
I am using BSNL with Broadband – Business 700 from last 2 year and have paid the bill on time as I believed BSNL does correct and genuine billing. In general I used to pay RS 1850 to 2200 per month. But OCt - Nov 08 was billed around RS 13000 Sothing . the billing is charged for Businee-700 Plan from OCT- Nov.08 . i go Complant to Local BSNL Office But They
Can't Satisfyies Us.I want To My Bill statamant Of 0ct-Nov 2008, So Please Help Me.
104 days ago by Santhosh [send email]
have applied for a new BSNL Land Line Connection with Broadband on 31 july 2008. The executive collected the deposit charges and also given the order copy. The executive from bsnl told me that the landline connection will be given in 3 days and within 7 days broadband connection will be given. Now its almost 25 days, none of them are responding, spoken to that bsnl direct exe. 15 times no response, spoken to AE, JE, still no response. When I call them they will ask given another 2 days, again and again is the same word from AE and JE. BSNL really provides a bad customer service. since its a government job, no one cares about the customer.
54 days ago by Tpjayaraman [send email]
I applied for a new landline connection through internet to BSNL. My request was confirmed and it was stated through email that the nodal office will be directed to give the new connection. But even afer 20 days no one approached my residence to give the connection. When contacted the number given in the email confirmation, the BSNL authorities told that they did not receive any instruction from any one and they had nothing to do.

I wonder whether the online registration process is a humbug on customers.

The request details are:
User Name : JAYARAMAN
Service Type : New Phone Connection
Portal Request ID : 06050350809200001
48 days ago by Kannich.m [send email]
i want see usage detril portal
48 days ago by Kannich.m [send email]
I want see usage detril portal
34 days ago by Anil Kumar Pillai [send email]
One Franchisee Mr MADHAVAN came to my house and told me that BSNL broad band connection would be given to me within two weeks. He collected Rs 600 ( 500/- to be paid to BSNL and 100/- his commission) . After two weeks when i contacted him he said that now its upto BSNL.
SDE, BSNL Mugalivakkam sent me a letter on 25 th September 2008 ASKING me to show rent receipt ./ ration card etc.
Now I am not interested in BSNL broad band connection and would like to have my Rs 500 /- refunded.
But that is also not being paid to me now.

advice note no. 82371281
21 days ago by T. Ashok Kumar [send email]
The broad band service is very poor. The connection will disconnect and reconnect 10 times in 1 Hour, I inform many times to the customer care & JI, DE & Telephone service Engineer, But not taking any response for that.

My telephone No. 26373968

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