Complaint Rating:

Company information:
Ashley Furniture
4711 E RAY RD
Phoenix, Arizona
United States
Phone: 480-775-4663
ashleyfurniture.com

We bought Two sofa sets (one of them was Leather and other one was Mircofiber) and Mattress/Spring Box. They delivered to us on Sat/20/2008, the Microfiber sofa was broken so I refused the delivery. Also the Leather sofa has the dust cover broken, I accepted the delivery on the terms that the technician will come & fix the sofa. Also we found out after two days of sleeping on the Mattress that the Spring box is broken. I called the customer service to return the Mattress back again, they refuse to take it back.

Also no word on the Technician and the replacement of the sofa. They are the worst Furniture people I have ever dealt with and customer service who are extremely rude and the sotre manager doesn't want to talk to come to phone or talk personaly.