Complaint Rating:

I purchased a Dell XPS 1710 laptop with 3 years additional warranty in 2007. In April, 2009 it started having problems. I spent over 40 hours on the phone with Dell service technicans doing what they told me to do. I asked for an RMA number to return it, but they refused. On two different occasions they sent technicians to my home to fix the computer, but it never worked properly. They finally allowed me to return it, but then said the part was on backorder (six weeks). Then they finally told me they would send me a new computer. That was almost a month ago. Still no computer. The website shows where the new computer was cancelled 3 different times. I can't get anyone at Dell to call me to resolve the problem. I'll never buy a Dell computer again.