Complaint Rating:

Company information:
Broadbandoffers.com
United States
Broadbandoffers.com

I am still waiting for two of the three rebates checks promised when I purchased my modem from Charter Communications online site. I responded to an offer to bundle my cable and broadband with rebates to cover not only my modem cost but another $100 as well. I ordered my service in December 2007 and mailed all info with my first bill as requested. I checked the status and March 3, 2008 was the day my rebates were supposed to be mail. I received one $50 rebate, torn and tattered but my bank did honor it. When I contacted Broadbandoffers.com I was told they would reissue the additional checks although they were not obliged to according to thier terms and conditions. I was told I needed to wait 30 days before the reissue. It is now 60 days after the fact. It was only by reading these complaints online that I was able to get a phone number to contact them. Charter Communications is clueless about the contract they have with Broadbandoffers.com Not a soul there knows how to contact them and ask where I got my information that I was due a rebate!! I understand my newest checks will be delivered in two weeks...