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Broadband from Virgin - avoid!
Complaint Rating: 
Company information:
Virgin Media
United Kingdom
www.virginmedia.com
Swapped ISP from AOL to Virgin Media. I cannot tell you how much I regret that decision. The connection is so slow and is lagging so much that even simple web browsing is impossible!! I have seen dial-up connections working better than my broadband connection. And they do not seem to be in hurry to reply to my emails. They did reply to my first complaint quickly saying that it takes up to 15 days for the connection to stabilize and all and working. But we are running towards the end of the month since my transfer and nothing has changed. So wrote to them an email but no reply. Called they 0870 number and was politely told I should call their technical service that, surprise surprise, has premium 09 number. Fuck them, I'd rather be calling bloody AOL help line where no one seems to be speaking english one could understand than be charged premium rate. I'm going to cancel direct debit and they can kiss my a** rather than taking 50 quid cancellation fee.
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