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TATA Indicom Complaints - Broadband connection

Review all TATA Indicom complaints

TATA Indicom

Posted: 2007-07-12 by Abhay Chury  [send email]
Broadband connection
Complaint Rating:  100 % with 1 votes
I agree with everyone who has put the complaint against Tata Indicom. I suggest everyone not to take any service from them. I have opted for Tata Indicom Broadband service. First the sales person came to me and asked for ID card Xerox and check of Rs475 (this was even confirmed by there executive). I paid him the check and the document. Then for 3 days I didn't heard from them, then when I Call them back I came to know that the check that they collected was for wrong figure and need to pay them Rs1602. I agreed and that person came back and I gave the check, then after 4-5 days I got a call from some other person asking for more documents, this was really frustrating, I wanted the connection fast and this guys were not aware what all requirement they have. I provided the other documents also.

Then I got a call from there Verification department and after Verification they told that you will get connection by Monday evening and our filed executive will call you. On Monday I waited and I didn't got any call, I called them on Tuesday I was assured by Wednesday evening I will get connection, I called Wednesday evening they said Thursday you will get connection, then on Thursday they told on Friday you will get it and today is friday and still I have not got any connection.

The problem is they don't have courtesy even to call and update the things, if you ask reason they will tell our router burned, we have cable shortage and all sort of idiotic reasons. This is really a humiliating experience I faced. God only knows when I will get that connection.
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 444 days ago by Mahesh  [send email] 0 Votes
Following is the mail conversation that I had with Customercare executive, Nodal officer, ...

I took Prepaid connection with 3 months Unlimited download.
for the first usage of there will be login page given

Disadvantages:

1. When power goes off login session expires & we will not be able to reconnect it. they we have to call customer care & then they will reset. to reach them we have to spend atleast 30 minutes & it is not a toll free no.

2.As recomended from techinical & customercare executives for above problem I spent 2500 K nd got the UPS, but I tried to download 15 GB file. & it got disconnected. when checked with Customercare they said that default it login session will be disconnected for every 13 hrs.

3. download speed will be as per the plan but upload speed will be arround 10 kbps to 25 kbs. so whenever you click on some link for browsing it as to transfer some data from your pc to the browsing server this makes slow browsing which is less than a dial up connection

4. facing above issues I asked to remove my login session. for which they said that it is possible only if u go for satatic Ips & it will be additionaly charched as 2000 RS.

So for unlimited 3 month browsing of 256kb = dailup browsing experian you have to pay 2800+2000+2500=7300. For god sake even for my deadly enimies I will not prefer for this worste service

Mahesh Aradhaya/India/IBM
02/09/2008 16:46
To
"nodalofficer.south3" <nodalofficer.south3@vsnl.co.in>
cc
appellate.authority@tatacomunication.com
Subject
RE: Reminder 2: worste customer service





As you failed to provide the Unlimited connection for 3 months either you provide Static Ip on free of Cost or refund my amount .


Thanks & Regards
Mahesh.M

IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax :
› maradhay@in.ibm.com

Use My Help  It's the Helpdesk at your fingertips! Click Here
Log a Ticket Now instantly without contacting Helpdesk! Click Here
For a Complete User Guide – Refer IGA End User Guide updated in Bulletin Board à IGA IS Support section.





"nodalofficer.south3" <nodalofficer.south3@vsnl.co.in>
02/09/2008 16:06
To
Mahesh Aradhaya/India/IBM@IBMIN
cc

Subject
RE: Reminder 2: worste customer service






Dear Mr. Mahesh,

This is to inform you that as per the update given by our technical team, you need to purchase static IP for the issue to be resolved, since it is a prepaid account.

We regret for the delay in responding to you.

Regards

Nodal Desk South3


-----Original Message-----
From: Mahesh Aradhaya [mailto:maradhay@in.ibm.com]
Sent: Tuesday, September 02, 2008 2:25 PM
To: nodalofficer.south3
Subject: RE: Reminder 2: worste customer service
Importance: High

As Discussed,

Kindly provide the update for the below concern.
                                                                           
                                                                           
                                                                           
                                                                           
 Thanks & Regards                                                          
 Mahesh.M                                                                   
                                                                           
 IBM INDIA PVT. LTD, ,                                                      
 Fortius Block, First Technology Place,                                      
 Plot No 3, EPIP Industrial Area, Bangalore - 560066                      
 Å+91-080-226-69936 (Direct) ÊFax :                                        
 › maradhay@in.ibm.com                                                      
                                                                           
                                                                           
 (Embedded image moved to file: pic01369.jpg)                              
 Use My Help (Embedded image moved to file: pic10171.jpg) It's the Helpdesk
 at your fingertips! Click Here (Embedded image moved to file:             
 pic11933.jpg)                                                             
 Log a Ticket Now instantly without contacting Helpdesk! Click Here        
 (Embedded image moved to file: pic20104.jpg)                              
 For a Complete User Guide – Refer IGA End User Guide updated in Bulletin  
 Board à IGA IS Support section.                                            
                                                                           
                                                                           








                                                                          
             "nodalofficer.sou                                            
             th3"                                                         
             <nodalofficer.sou                                          To
             th3@vsnl.co.in>           Mahesh Aradhaya/India/IBM@IBMIN    
                                                                        cc
             01/09/2008 17:56                                             
                                                                   Subject
                                       RE: Reminder 2: worste customer    
                                       service                            
                                                                          
                                                                           
                                                                          
                                                                          
                                                                           
                                                                          




Dear Mr. Mahesh,

Greetings from Tata Communications.

This is to inform you that we have already escalated the issue to our
technical team and our executive will contact you regarding the technical
issue.

We regret for the delay and inconvenience caused.

Regards

Nodal Desk South3

-----Original Message-----
From: Mahesh Aradhaya [mailto:maradhay@in.ibm.com]
Sent: Monday, September 01, 2008 5:23 PM
To: nodalofficer.south3@tatacommunications.com
Cc: customerservice@tatacommunications.com
Subject: Reminder 2: worste customer service
Importance: High


below is the acknowledgement which ensure that one of the member from ur
team as opened my mail & so for I have not got response for it. going
ahead, I will wait for maximum of 30 minutes if not replied same will be
escalated to Regional Manager


"Your message

To: nodalofficer.south3@tatacommunications.com
Cc: customerservice@tatacommunications.com
Subject: worste customer service
Sent: 8/31/2008 9:57 AM

was read on 9/1/2008 10:12 AM. Reporting-UA: CS-PHILIP.vsnl.co.in;
Microsoft Office Outlook 11
Final-Recipient: rfc822;nodalofficer.south3@vsnl.co.in
Original-Message-ID:
<OFE0CC6892.D4158E92-ON652574B6.00158A32-652574B6.0018F94F@in.ibm.com>
Disposition: manual-action/MDN-sent-manually; displayed
Thanks & Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax
:
› maradhay@in.ibm.com
(Embedded image moved to file: pic30636.jpg)
Use My Help (Embedded image moved to file: pic03933.jpg) It's the Helpdesk
at your fingertips! Click Here (Embedded image moved to file:
pic15031.jpg)
Log a Ticket Now instantly without contacting Helpdesk! Click Here
(Embedded image moved to file:
pic21512.jpg)
For a Complete User Guide – Refer IGA End User Guide updated in Bulletin
Board à IGA IS Support section.






----- Forwarded by Mahesh Aradhaya/India/IBM on 01/09/2008 17:24 -----

Mahesh
Aradhaya/India/IB
M To
nodalofficer.south3@tatacommunicati
31/08/2008 09:57 ons.com
cc
customerservice@tatacommunications.
com
Subject
worste customer service









Hello team:

My login ID : mahemall
domain:vsnl.net


Saturday night ( on 30/08/08 ) I started dowloading 15 GB of file &
estimated time, as indicated was around 42 hrs. when I checked on sunday
7.00 AM I could notice that my login session got expired. hence I gave a
call to 18002097070.

Sathish answered to my queries & said that if the system is ideal for more
than 6 hr it is natural that session get expires. I had a conversation for
more than 28 minutes but he was only concerned on explain the cause for the
problem & he completely failed to provide permanent solution for my
problem. later I asked to provide the escalation matrix for which he
completely ignored saying he cannot transfer the call to his supervisor nor
he cannot provide escalation matrix.

I do lot of automated stuff on internet that requires active internet
connection with Dynamic IP for more than 48 hrs.Kindly take a necessary
action & provide me

1. proper permanent solution so that I need not to sit in front of
computer for every 6 hrs nd keep my login session active.
2. information on 1st, 2nd & 3rd level of escalation matrix for such
type of queries
Thanks &
Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax :
› maradhay@in.ibm.com
(Embedded image moved to file: pic05952.jpg)
Use My Help (Embedded image moved to file: pic16116.jpg) It's the Helpdesk
at your fingertips! Click Here (Embedded image moved to file:
pic02393.jpg)
Log a Ticket Now instantly without contacting Helpdesk! Click Here
(Embedded image moved to file: pic11079.jpg)
For a Complete User Guide – Refer IGA End User Guide updated in Bulletin
Board à IGA IS Support section.

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