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1.8 278 Reviews

British Airways Complaints Summary

53 Resolved
225 Unresolved
Our verdict: With British Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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British Airways reviews & complaints 278

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2:03 pm EDT
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British Airways inflight communication

BA891 - 13/10/15 Sofia to London No information given over the intercom as to the delay in landing at Heathrow. Obviously the circling was due to landing priorities, but would be helpful to be informed, as a passenger sitting one away from me was getting rather anxious & making inappropriate comments which could have unsettled other passengers. Just a suggestion to help keep passengers informed. Otherwise a good flight... Thanks. Andrea from New Zealand.

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10:54 am EDT

British Airways customer service

BA simply do not care about their customers! Having pre-paid for 4 specific seats to Orlando and back again to Gatwick BA did not provide the seats, and now still weeks later are not providing a refund, they simply want to offer "evouchers" - I want my money back not vouchers! Writing to the CEO makes no difference, he does not reply at all - one of his "customer relations" team members responds, I actually do not think Mr Williams, CEO of BA, cares at all about his customers - so far 6 different people all of which have no idea what the issue is have sent me emails - I only want my money back. BA HAS NO CUSTOMER SERVICE VALUES AT ALL - DO NOT FLY WITH THEM, IF YOU HAVE A PROBLEM THEY SIMPLY DO NOT CARE!

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11:10 am EDT

British Airways safety demo - no good if your at the back of plane - first class passengers are given personal broadcast

Complaint regards safety demonstrations on board Embraer 190SR
FLIGHT FROM MAHON ON 26th sept [protected] am

I refer to the above and confirm I am a frequent flyer using British Airways flights from the London. City airports.

The flights are excellent, food very good and staff most helpful.

However I felt I must draw your attention to the fact that the most important part of the flight is customer safety. With this in mind myself and many other passengers seated at the rear of the plane were unable to see the inflight safety demonstration properly before take off.
We all noted that there were about 8 passengers seated in first class and they had the previledge of having a personal safety demonstration whilst the rest of the passengers were straining our necks and most passengers half way down the plane simply could not see the safety demonstration at all. In this day and age why was almost 95% of the passengers safety not considered important? All the steward needs to do was move forward from the end of the first class passengers about 20 foot and the problem would have been solved? I cannot believe British Airways make a distinction between the first and second class passengers when passengers safety is concerned? Are you saying now that the first class passengers mean more to you then the rest of us and the rest of us have to second guess what we have to do in an emergency?
I think you will appreciate how angry passengers feel about this, and I further think you will agree that when and if an emergency was to occur it is to everyone's benefit including your staff that every passengers knows exactly what they are doing to evacuate the plane and assist each other?

Please re consider your procedure ASAP, the first class passengers will be more comforted by the fact that their fellow passengers could actually help save there lives in the event of an emergency rather than have a personal broadcast of the safety demonstration. Who ever came up with the idea to give first class passengers a personal broadcast needs sacking, ludicrous idea and very outdated, all your passengers health and safety should be of equal priority.

Please can you kindly confirm how this will be managed in the future. This is the 3-4th time I have experienced this on British Airways flights- I feel disgusting and a massive oversight on your part.

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10:49 am EDT

British Airways wrong information given regarding sick relative prior to return journey.

Flight From Heathrow returning to Austin Texas 24th September 2015. My father fell very ill during my European holiday. I have broken down the experience to this line of events.. (In Short)

1st call September 13th Me.."Hello I cant be on the flight I am scheduled for because my father is ill and I have to stay here until he is well, can I get credit for the flight and go on a another date?"...
Representative.."Yes, get a letter from the hospital where your father is confirming he is ill and we can do that for you, the credit is valid for a year."
Next day (September 14th) I go to hospital and get letter, and e mailed letter to BA.
Phone call from British Airways the next day...
"Hello, we are really sorry but you were given the wrong information, you dont get credit for a new flight, you have to pay transfer charges."
Me."OK how much is that?"
BA."I dont know, it depends when you want to go, "
Me."I dont know when I want to go, my father s still in hospital."
BA. "We need a date."
Me. Ok so what if I have to change the flight again if hes still not well?"
BA, "You have to pay the charges again.
Me "What charges and how much are they?
BA "I dont know it depends when you want to go.
Me. "How can I agree to charges when I dont know what they are?"
BA ".It depends on when you want to go."
Me."OK, lets say I want to go in 4 weeks time, how much will that be?
BA, I will have to transfer you to the booking department, please hold.
. Brrrrrrrrrrrrrrrrrrrrrrrrrr Click Silence.
Redial all lines busy
2nd call
Me "Hello I cant be on the flight I am scheduled for because my father is ill and I have to stay here until he is well, can I get credit for the flight and go on a another date?"...
BA. Yes I see you sent in the letter, but we dont give credit, you have to pay the charges"
Me. I know that, I was told. How much are the charges?
BA, It depends when you want to go."
Me. Sigh... How about November 7th? (calculating when Dad will be well enough to leave him)
BA. $200
Me, Thats not too bad. can I book that?
BA. Yes I will transfer you to the booking department.
music music.. click silence.
Redial.. Sorry British Airways lines are closed
3rd call "Hello I cant be on the flight I am scheduled for because my father is ill and I have to stay here until he is well, can I get credit for the flight and go on a another date?"...
BA. "Yes, What date would you like?
Me "November 7th
BA, The charges are $200.
Me, I know, I was quoted that. My father is paying.
BA Is your father there?
Me, " NO my father is in hospital!
BA. "We need to speak to him.
Me. "Do you want me to take the phone into the hospital and get him to speak to you from his hospital bed? Problem is the house phone loses signal when I reach the GATE!
BA. I am sorry but as your father made the original booking we need to speak with him"
Me. "Please explain how the hell I can get my father to speak to you from hospital.?
BA. " I will need to speak to my superior, "
Me, You do that.
Music music
BA. My superior says we need to speak to your father as he owns the card that the booking was made with.
Me."Does it have to be my Dad that pays the charges?
BA." I will have to speak with my superior"
Music music
BA Yes, someone else can pay the charges.
Allebloodylujah!
Flight booked.

BA are not replying to my letters of complaint or even acknowledging them. I spent time getting a letter I didnt need, was told I could have credit but cant, and BA actually asked to speak to my father in Intensive care. I have asked to be upgraded when I fly back on the 7th of November, a small token on their part for all the hassle they have put my family and I through, but they are not responding.

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AbbeyT3107
, US
Sep 25, 2015 3:35 am EDT

Hi! I had the exact same problem yesterday my dad is very sick in hospital and BA said 'just get a letter from the doctor and we can hold it for up to one year'. I have spent 5 hours arguing on the phone to get to this stage. I then get a call yesterday saying they might not be able to hold it. Absolutely disgusted with customer service! They are calling me back today to discuss this again so who knows what the outcome will be. Do BA not have any compassion at all, sick relative lets keep them on the phone for hours when they should be in the hospital. Thanks BA! This seems to be a regular thing as I am not the only one it seems...you should look into this!

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2:42 am EDT

British Airways poor customer service-all aspects

Contacted them separately on two issues and received the most condescending replies from their staff who clearly did not read the content properly at first and when they actually had, did not offer any compensation that I would have expected from a company like BA to their Executive Club members. Both issues were BA's fault and yet they refused to do anything about it. One issue is with baggage: damaged on arrival at Philadelphia where a BA rep provided paper work which did not have a reference number but assured me not to worry as I would get a SMS containing but never did. When I wrote to them about it back home, they essentially said it was too late to claim compensation (the correspondence address on the paperwork as for NY which was no good to me as I don't live there). Second issue is from the same journey: I had to make a change to my return flight which was not actioned appropriately. I had spoken to their own sales rep before leaving who assured me my request was on the booking notes and would be actioned appropriately when I ring back to confirm. It was only when I was attempting to check in for the return flight that I realised they had not actioned it as I requested. I had to skype them from the US to fix this and where I got contradictory information - one sales rep said they treat each call as separate so the notes do not matter while another said the notes do matter. After writing to their so-called customer relations on both points, I received replies back which incensed me as it was clearly a scripted reply where they got basic details wrong with no genuine attempt at customer services, especially when one of the sale rep for the second issue stated BA have claimed fault during the phone call. I have even had a nil response after requesting an receipt of the whole journey so see how much they have charged me so I feel robbed too. I am, therefore, endeavouring not to fly with them again as I am so upset at how they can treat a loyal customer for almost over ten years.

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5:39 am EDT

British Airways damaged suitcase and missing items

It is appalling & so highly unprofessional, that BA can treat a complaint in such a manner. It's been a month & half since my initial complaint about my claim for missing items from my suitcase (which was broken into & destroyed from my Rome to London flight) has been lodged. After the initial correspondence there has been NO RESPONSE from their end. Since my return to Kuwait on 30th August, I have TRIED several times to contact you'll on +[protected] & + [protected]. It's impossible to get through, as when one dials the extension to speak to an agent the line gets disconnected. I have spent a lot of money making these international calls. It's been a very frustrating & unfulfilling experience trying to reach an agent of BA. I have lost valuable goods from my suitcase. I want the settlement for my compensation sorted out as soon as possible.

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3:30 pm EDT

British Airways uncomfortable flight and horrible service

Dear BA,

I flew BA 203 from London to Boston on Saturday August 22nd and that is the worst flight journey thatI have undertaken in my entire life!

A/C didn't work and I had to endure the heat throughout the journey.The attendant did mention that it was a hot day outside and once the flight picks up, the temperature inside will cool down. It did slightly cool down, but it definitely was not a good A/c system. I had just flown from Hyderabad - London via BA & that was a good flight. A/C was good & Hyderabad temperature is hotter than the London temperature and still the A/C didn't work in this sector of the flight!

Next thing would be the entertainment sector - The same programs are being shown again and again with no changes. I flew from Boston-London & London-Chennai in July 2015 & the same programs/movies were repeated in August when I flew back. We pay hell a lot of money to travel by flights & this is not the proper way to entertain your customers! I was sick to my stomach during my return flight due to the heat & also there was no distraction due to the poor entertainment that was repeated. Also, some of the movies were deleted and no new movies added during my return flight - this added to my frustration!

Lastly, I saw droplets of water falling to the ground inside the aircraft, not sure if there was water leaking or if it was from the AC. But that was not good at all.

Also, the flight attendants were very rude and made my children & I wait for our food though we had already booked our meals.

I had a terrible experience & will never ever step foot on BA flights again. I am looking forward to discuss these issues with a BA representative so that others are saved from these issues

Thanks

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7:47 pm EDT

British Airways no help was offered in terms for an hotel/ a place for overnight stay

To whom it may concern

I had an transit flight with British Airways on the 16/08/15, Los Angeles to San Francisco and then another flight from San Francisco to London. Due to an over hour delay in my first flight, i missed my second one. I called the British Airways contact center from the airport. They were able to put me on another flight for the next day (afternoon) and informed me that i will be able to pick my baggage from London. They were unable to offer me any other help in terms of additional expenses for an hotel or food. All the offices for British Airlines was closed at the San Francisco, there was no 24/7 service, which is ridiculous, because there is absolutely no one to talk to at the airport if there is an emergency. As i was not carrying enough money, i was unable to pay for an hotel and had to wait the whole night and half a day at the airport, with little food.It was one of the most stressful and tiring experience of my life. Adding to this, my baggage was also not found at the airport as they claimed it was arriving late that day and it will be delivered, still expecting baggage by 19/08/15 .Very very poor service, i do not recommend to use British Airways ever again. I do wish to request for a refund on my flight and food expenses, as they were not able to help.

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10:02 pm EDT

British Airways lost bag: phxba37902

File Reference Number: PHXBA37902
Luggage Tag: BA 583916
Flight No: BA 289
I’m writing in complete distress over a single suitcase that has been missing since our British Airways July 28th Flight from London-Madrid-Phoenix.
Every single day we contact the [protected] number to get the current status of our luggage and every day we are disheartened to find out our bag is still considered missing despite the fact that the bag with the same description has been located in Amsterdam since August 4th. We have done everything British Airways told us we should do and still to no avail the bag remains in Amsterdam.
We are especially disappointed and nervous because in this bag are items for three (3) people. We traveled with our children and so their clothes, my clothes, my sons inhalers for asthma (extremely important and time sensitive), my clothes and my jewelry (over $2000 just in jewelry alone) are in this bag and we believe we have waited long enough for it. As I write this letter the bag has been missing for over 17 days. If this bag (which is waiting for the Amsterdam team to double check the contents and to ship it to us) does not get to us we will be certain to create a lawsuit against British Airways.
Furthermore the customer service representatives for British Airways continuously give us conflicting information. One day we called and a representative said the bags are now in Phoenix and to give them another 24 hours to process. Then the next day we called and they stated that the bags are still in Amsterdam. The next day again someone said the bags are in Phoenix and to wait another 24 hours. Then again 24 hours later the next representative stated that the bag is still held up in Amsterdam.
Finally my husband decided to drive down to the Phoenix airport to see if he could get any true information. The representative there said that despite our daily phone calls and speaking to British Airways nobody actually requested that the bag be sent to Phoenix. At that point they attempted to make a formal request for the bag.
Then after making more phone calls to the customer service number we were asked to describe the contents of the bag more than 3 times.
At this point I’m getting nervous that our bag will forever stay in Amsterdam and get auctioned off to the best bidder. What kind of service do you think you are providing us? This is the worst customer service I have ever experienced and it’s coming from British Airways, a company I used to have a lot of faith in.
Please DO WHATEVER IT TAKES TO GET THE AMSTERDAM TEAM TO SHIP THIS BAG.
We have been more than patient.

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4:29 pm EDT

British Airways general service

First of all I wasn't able to change the name of the passenger, which EasyJet do, for a fee but they do. So not only have I paid for that flight but I had to pay for the next on a separate booking. As the no longer required flight was on my booking reference I could not proceed any further, when selecting a return seat, unless I selects a seat for the other (no longer flying individual). I was trying to bypass the issue but ultimately cost me an unnecessary £15! Then I try to check-in but when I go to check in the bag, it asks you to tick a mandatory box that does not exist!
In the meantime I'm trying to coordinate the seating with the other booking, the child booking. And God knows what reason, this has a loop of it's own! It asks for passenger information, which it already has because it confirms this to be the case, so I click on check-in and questions start all over again!
After about 2 hours of this frustrating journey, I have no choice but to call your customer service. Half an hour later I finally get to speak to someone. I'm absolutely livid by this time!
It transpires the BA website has glitches with Fire Fox, which is why the mandatory check box doesn't show! No message to tell you otherwise though! One has to be psychic...
The phantom loop for the child ticket on the separate booking is it seems because it's not possible to get boarding passes for an child on their own booking number. Once again, one has to be psychic...no message to say so...it just keeps you looping in circles!
You had no problem taking the money though? Did you? Where's the message saying so? And if I were able to change the name on the previous booking, I would not have had this problem! So now I have to sort this little lot out at the airport tomorrow!
Then for some antiquated and backward reason I am unable to print up the return boarding passes, again something EasyJet do and allow passengers to do up to many, many weeks in advance! Why cant BA?

In short;
I have wasted over 3 hours on a crap website over a process that should be simple.
I only have 1 boarding pass out of the 4 that are needed.
I've had to pay for a return seat for a ticket the website had no passenger information for in order to try to get by for my ticket.
I've wasted just under an hour (and the cost of it) to call your customer service, as well as the stress of having to wait half an hour listening to the loop of annoying drivel about using the website, when the very reason I'm calling is because of your useless website!
Your backward policy of not to be able to change a passenger name is seriously outdated and as a result of this has caused be the bulk of the issues this evening!
BA you're a joke! If I can at all help it, I will never use your airline again. Furthermore I will go out of my way to discourage others from using you as well!

Even the BA complaints page doesn't work!

"BA to fly to serve"? I hope you get the flying bit right because your service is crap!

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6:47 pm EDT

British Airways missed flight due to no e-mail confirmation or flight reminder

To Whom It May Concern:

I missed my flight scheduled for 01:08 on Tuesday, 23rd June 2015. I actually thought I was departing on Tuesday night into Wednesday morning. I know it's an obtuse mistake to make, but I believe it could have been avoid had I have received a reminder e-mail from yourselves. I was left stranded at the airport overnight because I had no money! Luckily, my brother booked me into the first flight the following with Thomas Cook.

I have flown with BA on numerous occasions in the past and have always received correspondence from yourselves, re: flight reminder/confirmation. However, on this occasion I received no correspondence from BA or eDreams, whom I booked the flight with Online. In addition, I had to pay for a National Express coach ticket from Stanstead Airport to London city centre!

I believe this is not acceptable and really bad service on your behalf, and I therefore feel that I am entitled to some form of compensation.

I hope to hear from you in due course.

Yours truly,

Ricardo Lara

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Opodo
, ES
Jul 07, 2015 5:21 am EDT
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Dear Ricardo Lara,

We are very sorry you´ve missed a return flight and we do appreciate you had to make a new arrangement however, taking in account that the first leg of your booking was correctly flown and you´ve had a confirmation of your flight reservation we unfortunately, do not consider a refund of this extra cost, as you had been provided with the e-ticket and with the necessary information to correctly catch the booked flight from Ibiza ;)

Warm regards.

Nicole
eDreams - Customer Care team.

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3:05 pm EDT
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British Airways delayed flight and lost luggage

First the aircraft had a fuel leak. Different folks from the aircraft came and told the passengers different stories. They would not release anyone's luggage so we all slept in airport for approximately 7 hours. Once probl resolved we boarded the plane. Not 5 minutes after we were seated, we were told we have to depart because crew has been woke too long and need rest. Took 2 days to get home and they miss placed all my luggage for 3 days

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10:32 pm EDT

British Airways customer care

I am having booking with BA for 29th March 2014. BA rescheduled the flight and now I want to cancel my trip.
I called BA customer care had a discussion with BA customer care Manager that I want to cancel my flight, he convinced be my saying I can reschedule the flight for november and he want exact date . so I asked him that i can call again and give the dates.
He said that he will right notes so that when I call back next time, I would not have any problems.

Next time when I called there was some other guy and he told we cannot re-scheule ticket after 12 june, after long discussion and some so called phone approvals, he told that he need 24 hr to get refund of ticket and gave me his code as "SS" .

Next time when I called my call was picket after 35 min approx and new agent told that no such comunication has been noted.

She also told nothing could be done as per policy and I will be getting only taxes back and i need to pay $25 service fee. when I asked why cannot I cancel my ticket online, she was not having any answer and said you have to pay $25 fee.

I am fed up with call with irresponsible and unknowldeble people who say what ever they like.

BA dont want to return back my money .

I want my money back

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gamey06
Mclean, US
May 07, 2012 11:36 pm EDT

I have travelled through Brtiish airways from US to India in Nov 2011 and lost our baggage. We received our baggage after 1 week but some of the items were missing and the baggage was broken. Also we had to purchase things for daily use for a week. We have submitted a complaint on BA.com but till now no repsonse from then other than the automated response. I have been sending emails to them but still no response what should i do.

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gasvin quinn
Surbiton, GB
Nov 12, 2014 3:51 am EST

still await compensation re technical breakdown flight 16th october 2013.heathrow to bangkok. mr gavin quinn.seat 28b.had to return home as no hotels 120 uk pounds re taxi fare.pleaase reply!

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Ashok M Saraf
, US
Oct 27, 2014 5:16 am EDT

British Airways treats Gold Card Members badly! My recent experience with BA has been bad. Delayed Flight, Onward Flight not connected. Nobody to attend. Stranded at London Airport for the night without a Hotel & Bags.
Ashok M Saraf
http://goo.gl/Df2rhD

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maiiia
Nanaimo, CA
Oct 29, 2013 2:13 am EDT

The audio system on a big airliner is in terrible shape. It is hard to see, hard to hear, head phones are piece of junk. It would be bette if there is nothing at all. The system is there not for entertaining of passengers, but to make them angry and disappointed.

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arcadus
, US
Aug 30, 2011 2:10 pm EDT

HOliday Booked with Travelspere, Friend booked through medical reasons couldn't go, tried to transfer airline ticket, wasn't allowed had to but new ticket £367 What does it cost to change a name on a ticket. Easy Jet will do it for £25

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Vaishwords
New York, US
Oct 20, 2010 10:12 pm EDT
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After I wrote to BA's CEO I got contacted by their refunds department asking for some additional information and then again there was complete silence. Read my Open Letter to Willie Walsh: http://vaishwords.blogspot.com/2010/03/open-letter-to-willie-walsh-ceo-of.html

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Adorable Child
, NG
Oct 20, 2010 4:46 pm EDT

These idiotic people misplaced my baggage and conveniently did not receive my claims for over 5months and now they tell me they'll deduct 50% of my claims cos of depreciation! where does that madness happen? People BA is the crappiest and ### airline ever. a word is enuff for the wise!

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shreeeeeee
, IN
Jan 12, 2010 5:36 am EST

the toll free number in inda is bulllll[censored].i called more than 200 times it alway says operator busy.very cheap to have 1 toll freee.huh

JKWilliams
JKWilliams
, US
Mar 23, 2015 10:36 pm EDT

Call your credit card company. They will cancel the charge for you. BA will have no way of countering that.

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ManD81
, US
Dec 15, 2009 8:21 am EST

I bought tickets for our family holiday as a present for my family and now I dont know what to do, due to the news that BA going on strike.

What should I do, my holiday and present ruined.

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9:52 am EST
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British Airways seating

I gave already made complaint to BA website. No reply as yet. On 4 Dec this year 2014
I flew from Sydney to London UK. I had booked Premiun Economy seats months earlier. I tried to reserve an aisle a number of times online but not possible. On the day of the flight I checked in online but was not given a seat number. I phoned the airport and was told I was on standby. Considering this seat was paid for months ago and also when I had to change my date of departure for family resons I was charged $1200 to make this change I was not pleased with BA to begin with. The lady at departure gave me seat written on pen on boarding pass and said I would get a different aisle seat for second leg of trip. Got to Singapore and was told I did not gave an aisle and the " Sydney does this all the time". I ended up being offered a middle row seat in PE but I said no to this. I preferred taking an economy aisle seat. I have had knee replacement and am due for second operation next year. I also have anxiety issues. I do not want to be climbng over another passenger hence the need for an aisle seat, I soent 12 hours at the very back of the plane in economy. Not happy. Do I get a refund for this?

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Wolverine1
Dallas, US
Dec 08, 2014 3:29 pm EST
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I aldo didn't appreciate their service when i flew with them last summer from NY to London.
Absolutely a poor service despite of their blazoned name..

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11:32 am EST
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British Airways tired of hearing we are sorry for the inconvenience

I am tired of hearing "we apologize for the inconvenience" when I am grounded over 24 hours due to technical reasons - under BA's control - and charged exorbitant fees by the compay.

My employer purchased a two-way ticket for me from Phoenix, AZ to London, UK – a copy of which is attached here as Exhibit A, which clearly shows that I already had a valid ticket to travel from London, UK to Phoenix, AZ on August 23, 2014. On that day, I arrived at the airport a few hours before the flight and checked in my baggage with a BA employee. I was never informed by this representative of any cut-off time to pass through security, nor were there any details regarding this issue on the boarding pass that I was issued. When I tried to pass through security to get to my gate I was refused entry and told to check with BA representatives, which I did next. At this time I was informed that I missed my flight, even though there were at least 40 minutes to departure. I tried to reason with the BA employees; however, they were very rude and condescending and were thus unable to resolve the situation. I spoke with a ticket issuer and a manager and they both refused to listen to my pleads. They did not care about the fact that no one has brought to my attention this policy that they claim to have in place. Instead they asked that I pay a fee if I wanted to fly to a different destination the same day or be put on the next day’s flight to Phoenix. Under the pressures exerted by the BA employees and their gross and repulsive disregard, I paid the fee that they asked for and flew to Vegas a few hours later. Because no one informed me of any cut-off time to pass through security and no such details were available on my boarding pass I dispute this policy that BA claims to have in place. Furthermore, since I already paid BA for a service – a two way flight from Phoenix to London – I find it ridiculous to be asked to pay an additional fee.

British Airways adopted a perverse way of doing business is not at all consistent in how it treats issues of lateness. As an example, the first leg of my journey – scheduled for June 11, 2014 - was postponed by BA for technical reasons – i.e. circumstances under their control – by 24 hours. They refused to offer any type of compensation for delaying their customers by 24 hours instead they request and force their customers to pay fees for what they claim was a few minutes delays.

The word should be out about these unfair practices and others should feel encouraged to share their stories.

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1:55 pm EDT
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British Airways erroneous charges

Nothing like being charged for seats that are "not as advertised", being told they can be changed dependent on the passenger capacity at the time of departure and finally getting stuck with the worst seats on the plane while others in "free" seats spread out all over the plane to make you despise the carrier, in this case British Airways. I wrote to them the day we returned (9/1/2014) and to date (10 days later) have not received a response. I requested a refund of $180 for the four seats I booked, since the plane was at less than 70% capacity and, as I have stated, they would not re-seat us in better seats (the ones we thought we had booked) which were available and empty. I will NEVER fly British Airways again.

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British Airways apalling service

I have travelled British Airways twice and both times have been a bad experience. I have travelled with other airlines and not received the bad service I did with B.A.First time I was transferred to B.A. From another airline my two young children were with me. They tried to separate us on a long haul flight, I had children's meals booked and paid for that wasn't on their list, so we didn't get them.When I enquired about the meals the staffs attitude was extremely rude and uncaring. Eventually she went to first class for a meal that didn't turn out to be any better. The whole experience was upsetting and uncomfortable for both my children and I, it resulted in having an argument with the air stewardess who then realised her mistake with no apology. The second time was last week flying to Rome. The flight had been cancelled we were given very little explanation and not told until after the flight should have taken off. We were redirected to Heathrow from Gatwick given a bus ticket and 1 1/2hrs to make the next flight. We went down to the bus station tried to get a bus only to be told we needed to book a coach. In the end because of rush hour we missed check in.LuckiLy as we had done it online they allowed us through but no one else on our coach made it. The whole experience was terrible stress levels were running high for everyone, with very little explanation, advice or help. Will I be using them again the answer is no.

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British Airways 1 week delayed baggage, no contact from ba

Traveling from Abuja, Nigeria. To Denver, Colorado USA, with stopover in London on 25th. June 2014. One of my bags was not picked up from London and I was given a form and reference number. On the site, it was updated that the bag had been picked up the next day, however till now, no bags, no calls from BA, don't return calls and after 5 visits back to the Denver. international Airport and countless calls was eventually given a wrong bag! now they are interested... Good! But not in my bag but the wrongly delivered one!? How does this work, is this still BA or a third world airline?

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Gisela Rodenburg
, US
Jul 03, 2014 8:06 pm EDT

Flew from London to NYC on the 28th of June. My bag did not arrive. Until now, norhing has been done. BA never called me. There is no updated information on the website. I am leaving to london tomorrow and have spent all of my trip with non of my stuff.

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British Airways they over booked the flight which meant my flight was changed to the next day

I was booked to fly to heathrow on the 945am flight to heathrow, when I arrived at Belfast city airport at 8am there was a lot or people waiting to check in, after waiting I hour, I was told there was no more seats left on the plane, explained to the member of staff that I had an onward flight to bangkok the lady tried to get me an other flight and could not, so because I did not check in on line I didn't get my seat, surely it came up on there system that I was booked right through to Thailand with British airways, there was people on the flight who could have rearranged there flight more easily as their final destination was London, one chap in front of me checked himself in on his mobile phone, but told me if he didn't get flying today it didn't matter to much as he could rearrange his business meeting .Would have thought British airways would hav given me preference seeing i was booked on a long haul flight to thailand, could they not even hav e asked people already checked in and give them compasation to allow me to fly, they give me £200 compasation which is chicken feed to me my flight was very important i missed my daughters wedding, iam now booked on the same flight a day later, money wont compasate me for what i have missed iam very upset and disgusted at how in this day and age a flight can be over booked they know how many seats is on a plane and when there booked and payed for the plane is full simple mathe it called counting, so i believe they over book on purpose hoping that people dont turn up and then they sell the seat again if this is what happens its a very dodgey business and not professional, considering the repuation that brutish airways are supposed to have i wish i had went with my normal airline ... i want an answer to the reason why they could not get me on the flight seeing that i was going onwards to thailand they could have offered other travellers £600 or what ever and iam sure that some one would have taken the money and give up there seat, but there was no effort made to try to get me on my flight considering it was a long haul conection .Iasked could they not even up grade me to business class seeing as they had made the over bookings i was told no they cant do that considering the amout of money this flight cost. i would have thought that they could have called me on the pa system and checked me in before other passangers who were just traveling to london surely iam entitled to more than a messly 200 quid for my troubles iwas going to the other side of the world and they could not get me a seat, they didnt care and didnt try, how just how and why would any one ever over book, people that do that are no different than cowboy builders .because you are allways gong to let someone down some time so your doing it on purpose . please contact me and tell me whats else yur going to do seeing as you have ruined the one thing in my life that i should have been there for my daughters wedding my god ...David press

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343GS
Sutton, GB
Aug 30, 2014 6:33 am EDT

So let me get this straight? Your complaining how awful British Airways are for offloading you from a flight because it was oversold, but you want the carrier to preferentially offload other people so you can get on? Do you not see the absurdity of your comments? The compensation you were offered in industry standard, so the fact that you weren't offered anything more is irrelevant. Any actions BA took were in line with thier ticketing rules, which you agreed to when you purchased the ticket.

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British Airways refund refusal

In August 2013 I paid for an upgrade at the airport. Upon boarding the aircraft, I was informed that the upgrade seat was broken and I would have to fly in my original seat purchased. I immediately asked about a refund and was told not to worry, it will be taken care of. I'm still waiting for my refund! Phone calls, emails, faxes...I even provided my bank statement showing the charge on my credit card.
The arrogant response I got from BA regarding my refund has left me beyond angry. Due to staff incompetence, negligence and miscommunication, they are simply going to keep MY hard earned money?
I left a comment on the BA FB page and only by chance discovered that they have hidden my comments.
Yes, BA should be ashamed. I have been a loyal customer for many years now and this is what I get?
Shame on them!

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Mollymo
Buxton, GB
Apr 15, 2014 12:35 am EDT
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We were flying from LHR to Boston return trip and had to pay an extra £244 for 1 ski bag and 1 boot bag. This seems excessive to us but BA say that it is the correct cost. How come Virgin do not charge for these items but BA rip you off.

British Airways In-depth Review

Overall Rating: British Airways is a reputable airline that provides a satisfactory travel experience. With its extensive network and quality services, it deserves a solid overall rating.

Customer Service: British Airways excels in customer service, with friendly and helpful staff who are always ready to assist passengers. Their prompt response to queries and efficient handling of issues make for a pleasant travel experience.

Flight Experience: British Airways offers a comfortable and enjoyable flight experience. The cabins are well-maintained, and the seats provide adequate legroom. The in-flight amenities and entertainment options ensure a pleasant journey.

Booking Process: The booking process with British Airways is seamless and user-friendly. The website is easy to navigate, and the online booking system is efficient. Passengers can easily select their preferred flights and complete the reservation process hassle-free.

Baggage Handling: British Airways handles baggage with care and ensures that it reaches the destination safely. The baggage handling process is efficient, and passengers can track their luggage throughout the journey.

On-time Performance: British Airways has a good track record of on-time performance. The airline strives to adhere to the scheduled departure and arrival times, minimizing delays and inconvenience to passengers.

In-flight Entertainment: British Airways offers a wide range of in-flight entertainment options to keep passengers entertained during the journey. From movies and TV shows to music and games, there is something for everyone.

Food and Beverage: The food and beverage options on British Airways flights are of high quality. Passengers can enjoy a variety of delicious meals and beverages, including special dietary options. The airline caters to different tastes and preferences.

Seat Comfort: British Airways provides comfortable seating options, ensuring a pleasant journey for passengers. The seats are spacious and offer sufficient legroom, allowing passengers to relax and enjoy their flight.

Loyalty Program: British Airways' loyalty program, Executive Club, rewards frequent flyers with exclusive benefits and privileges. Members can earn points, enjoy priority services, and access airport lounges, enhancing their travel experience.

Value for Money: British Airways offers good value for money, considering the quality of services provided. While the fares may be slightly higher compared to some budget airlines, the overall experience justifies the cost.

Safety and Security Measures: British Airways prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements robust security measures to ensure a secure travel environment.

Accessibility: British Airways strives to make air travel accessible to all passengers. The airline provides assistance to passengers with disabilities or special needs, ensuring a comfortable and inclusive travel experience.

Environmental Responsibility: British Airways is committed to environmental responsibility. The airline actively works towards reducing its carbon footprint, implementing sustainable practices, and supporting environmental initiatives.

Additional Services and Amenities: British Airways offers a range of additional services and amenities to enhance the travel experience. These include airport lounges, priority boarding, chauffeur services, and more.

Partnerships and Alliances: British Airways has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience.

Complaints and Resolutions: British Airways takes customer complaints seriously and strives to resolve them promptly. The airline has a dedicated customer support team that addresses issues and ensures customer satisfaction.

Social Media Presence: British Airways maintains an active presence on social media platforms, engaging with customers and providing updates on services and promotions. Passengers can reach out to the airline through social media channels for assistance.

Corporate Reputation: British Airways has a strong corporate reputation in the aviation industry. The airline is known for its quality services, reliability, and commitment to customer satisfaction.

Conclusion and Recommendation: Overall, British Airways is a reliable airline that provides a satisfactory travel experience. With its excellent customer service, comfortable flights, and wide range of services, it is recommended for both leisure and business travelers.

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Contact British Airways customer service

Phone numbers

1890 626 747 1866 835 4133 More phone numbers

Website

www.britishairways.com

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