Complaint Rating:

I phoned BA in JHB to inquire why I could not prebook my first class ticket from Heathrow to Jhb on the 31st of July. Thos should be a formality with a first class ticket. Instead I was given a runaround of note. I first spoke to a person called Zuko who kept me on the line for 20 min without returning. In the interim I phoned from another phone and spoke to Evidence who was just as unhelpful and made me wait for 10 min without returning. I then asked to speak to the supervisor (Natasha) who promised me she would look into the matter. I phoned back twice the next day to inquire as well as leaving messages the day after, as she was never available. I am still waiting for a response from her. I find the service atrociously bad, with no real attempt to sort out the problem, and it is a first class ticket which is supposed to have SOME benefits.

Please respond soonest. They cannot tell me that they cant preseat me or tell me which seat has been allocated to me. I find that totally implausable. Ref no (YCFBNH)

Regards
Steve Breuning