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CB Online Shopping Review of Britensure
Britensure

Britensure review: Horrible service 18

V
Author of the review
8:01 am EST

ordered from this website a while back then received further tooth whitening that I, hadnt ordered though dated i had 6/12/11, amount 58.29
need returns no to return item but unable to get answer on line though tried numerous times. What can I do now?

18 comments
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Mahiles
, US
Aug 02, 2012 7:08 am EDT

I ordered britensure free trial for £4.95. I was working away from home when the package was delivered, when I returned and looked at my bank account, noticed this company had taken £69.95 out of my account on the 7th December. I tried to call the company, but no one answered the phone after 35 minutes, I tried to make contact through e-mail but received NO reply. (The e-mail address for contact is no longer on the website). Today after visiting my bank, I learn this company has taken another £69.95. I haven't received any further products apart from the 'Free Trial'. This company are a disgrace and a SCAM...buyers beware, I am now having to close my bank accounts etc.

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hellly
, US
Mar 05, 2012 8:17 pm EST

I bought whitener and light device, so I paid them £4.95 and £7.95, but they took £69.95 without my permission. Stay away from them!

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Uvelk
, US
Mar 16, 2012 2:25 pm EDT

I ordered free trial and paid £4.95 for postage, but after couple weeks I found that they took £69. I will call my bank to cancel this transaction. Stay away!

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Britensure
New York, US
Jun 08, 2012 11:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mollie,

We always make sure that our agents answer all emails as fast as possible.
If you are still not satisfied, please contact us again at support@britensure.co.uk

We thank you for your patience and remain at your disposal,

Best Regards,
Britensure Customer Service

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Mollie05
Manchester, GB
May 30, 2012 6:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I sent my phone number to this company and still no reply. Total time wasters.

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Mollie05
Manchester, GB
May 30, 2012 4:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I will email you my phone number now.

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Britensure
New York, US
May 30, 2012 2:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mollie,

Without any contact info we are unfortunately unable to help you. Please send us an email with your name, first name and zip code at support@britensure.co.uk. If you prefer, you can even send us only your phone number so that we can help you resolve the issue as soon as possible.

Remaining at your disposal,

Best Regards,

Britensure Customer Service

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Mollie05
Manchester, GB
May 30, 2012 2:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would not waste my time with this joke of a company.

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Britensure
New York, US
May 30, 2012 1:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mollie,

Did you receive any answer from our support team? If not please send us an email at support@britensure.co.uk so that we can assist you as soon as possible.

We remain at your disposal,

Best Regards,

Britensure Customer Service

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Mollie05
Manchester, GB
May 28, 2012 8:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Still waiting on the goods from 21.3.12. Do not deal with this company.

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Britensure
New York, US
May 01, 2012 12:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. In order for us to assist you, could you send us an email at support@britensure.co.uk with your name, first name, customer ID and zip code?
As soon as we receive it, one of our agents will shortly get back to you.

Best Regards,
Britensure Customer Service

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Britensure
New York, US
Apr 18, 2012 2:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer, ,
For any issues, please contact support@britensure.co.uk if you are unable to reach our Incall customer service phone line, and your inquiry will be taken care of asap.

Best regards,

Britensure Customer Service

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Britensure
New York, US
Apr 17, 2012 11:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Mollie,
We sincerely apologize for the inconvenience you may have experienced and try our best to answer all emails as fast as we can.
You will shortly receive a response from one of our agents.

We thank you for your patience,

Best regards,

Britensure Customer Service

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Mollie05
Manchester, GB
Apr 11, 2012 12:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Still no communication from this Company.

Stay away.

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Mollie05
Manchester, GB
Apr 10, 2012 12:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Vados

For the record, was the Product worth the Hassle.

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Mollie05
Manchester, GB
Apr 10, 2012 11:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The Britensure Customer Service Manager, who recently had a thorough overhaul of their Customer Care Team, needs to be reviewed as a matter of Urgency.

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Mollie05
Manchester, GB
Apr 10, 2012 11:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have had a bad experience with this Company

I ordered my goods on the 21.3.12 and I am still waiting on the goods, even though the website gave 3-5 days delivery. I have tried to call this Company as well as email them and no-one has got back to me. Seems like a scam to me as you have to inform them if you do not wish to subscribe to their ludicrous charges, within 28days, after trying the product. However if the product does not arrive until after the 28day then who wins?

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Britensure
New York, US
Feb 06, 2012 6:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

We are sorry, we have actually received a lot of feedback around the time you have submitted your complaint about our limited customer service staff, and we have since then done a very thorough overhaul of our customer care team, which has included replacing certain agents and increasing the number of staff overall.

We apologize that you were unable to get through multiple times. In order to prevent you from going through any further hassle, please send us an email to support@britensure.co.uk with your customer ID and first and last name.

We will track your order, process your requested refund and cancellation, and send you a confirmation email.

Thank you for your patience and understanding,

Sincerely,

Britensure Customer Service

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