Complaint Rating:

Company information:
Pure Essentials
Orange, Connecticut
United States

A $2.49 offer to test this product resulted in another bill for $88.00 within 2 weeks. When I called their customer service, I was told that the $88.00 was the balance due after the trial period. No additional product was offered, but the agent was ready with return info. Upon return, they are to refund the amount chaged to my Visa Account. We'll see.

This is nothing but product misrepresentation and billing fraud. The trial samples were two small pens (perhaps half) filled with hydrogen peroxide and a gel solution (per the label). In no way could they be worth the amount charged, even if they did provide some whitening.