Complaint Rating:

Company information:
Bright House
United States
www.mybrighthouse.com

After having Brighthouse Networks for 2 years we moved and so I transferred service so I could keep my e-mail address and we have never had problems with Brighthouse. Well, HUGE mistake. We had to get a new phone number because we were changing area codes, they came the next day of calling to install the cable, ok, fine. A week later our telephone was supposed to be activated, I called daily to see if they had our new number yet, the answer was always no, it will be tomorrow. Well, the day before it was to be activated I called and still no number so I questioned them. The rep got very testy with me and cut me short. Well, the next morning I called back, still no number and guess what?????? The work order had never been put in!!! Needless-to-say I was beyond pissed!!! They said they would push it and get it activated the next day (like they were doing me a favour) I asked several times for a supervisor to call me back and never heard from one. The next day it was 1pm and our phone was STILL not working so I called back yet again. Apparently it had a problem AGAIN and had to be reset. Finally that day the phone worked, well we have 7 jacks in our house and guess how many work... ONE!!! Of our 6 TV jacks, 4 of them work, and I've given up on calling. The last two times I called I demanded to speak to a supervisor immediately and got put on hold for 15 min at which point I hung up because I don't have all day to sit on the phone waiting. Bye bye Brighthouse, I switched to Verizon!