Complaint Rating:

Company information:
Bally's total fitness
Rosemead, California
United States
Bally's.com

I bought 2- 3 year plans one for my daughter and one for me and I paid all in one shot upfront, so they gave me a promotional deal that if i paid all upfront they would give me an additional year at the end of the expiration of the 3 year contract for $ 49 dollars each and now that I paid for the additional year for $49 dollars they took my money for both my daugter and myself but now they don't want to honor it they keep coming with some lame excuses like "yo were suppose to buy that extension at the time that you bought the initial contract, when in the certificate it clearly states "when your plan expires" and every time I call they give me the run around but they won't give me a refund and now they just hang up, next excuse will problably be oh the system must of hung up on you, furthermore the clab has some machines that are not working or working right, there are various shower heads that are broken and when i conplain they tell me o the customers steal them when i fact some of those showeres have been like that for a long time and besides I have not seen a customer come in with a pipe wrench to take them off, aldso the just fixed a sauna and the steam room after a long period of being broken, and they don't put paper toilet covers on the batrhoom, they just fixed the only paper towel dispenser in the bathroom, and all these things are a selling point to join a fittness club, because nobody wants to join a filthy club or a club that does not honor the contract or a club with broken down machines that don't get fixed soon( but miss a payment and see how fast they take you to collections) I like to join a class action suit against Bally's.