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Brazzers Network

Posted:    Awoken871

scam

Complaint Rating:  78 % with 58 votes
Contact information:
United States
brazzers.com
I signed up for a 1 dollar trial with brazzers and they ran me all over trying to cancel that it took me about 2 weeks to complete cancellation. By that time I had been charged the initial 1 dollar aswell as 24.95 twice and 39.99 twice so I ended up paying over 130 bucks for a 1 dollar trial. It's a total scam. I was charged 24.95 as the membership fee and 39.99 to look at content. IT IS A SCAM DO NOT GO TO BRAZZERS.com


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 10th of Jul, 2009 by   justinline 0 Votes
Yes . . . I similar thing happened to me. I signed up for $1.00, then canceled within the trial time. They charged me claiming that there was a checked box that I chose to upgrade with. Thing is, the box is already checked on the page. You have to uncheck it. The language around the box is hazey and does not explain that you will be fucked into paying a full month no matter what. Then the billing support was totally snooty and condescending. What a bunch of a-holes. I guess I asked for it in signing up for some sketchy porn bullshit.
 27th of Oct, 2009 by   marcl 0 Votes
The same thing had happened to me but they did refund me for the amount which they over charged me so no worries, they are legit!
 23rd of Nov, 2009 by   Thehalo 0 Votes
Agee... I uncheck't the bottom offer just to find out later I magically check it. I explained to customer service that I was 100% shure I uncheck't the box and he said he could not do anything about that and kept saying I checkt it(first of! It's already pre-check't). I ask't to talk to a manager, he said he was the manager! WTF! Such a large company and the managers answere the billing phone, bull shit. He explained I sign'd up for brazzers real aswell and hade to go their and cancel, they were a diffrent company. I explained he was still the one charging(billing me) and I was talking to the right person(aperantly not). I also explaind their is no link to the support page on brazzers mobile to allow people to cancel, I hade to google it. I then told him the cancelation page ask't what was the billing company and so I chose brazzers and it never said smithing about a diffrent website when it said I canceled my account and no more charges would occur. I told him if I canceled my account for that company(brazzers) and that company was still charging me, other website or not, I canceled the billing for their company which is the same company that charges you for the "other website". Even if they use the it's another website, the same company/department still charges you so canceling billing for brazzer as chosen on thle cancelation page should stop all billing from them! WTF.
 8th of Dec, 2009 by   Mangani 0 Votes
Same thing just happened to me. I joined from my iPod for a 1.00 free trial on December 3rd. I got two emails for two different memberships. One was to convert to monthly on December 5th, and the other on December 6th. I canceled my accounts less than 16 hours after I joined, on December 4th. I was charged 40.35, and just got off the phone with billing support. The lady would not let me talk, and when I asked to speak to her supervisor she said she WAS the supervisor. She said it is my fault that I did not uncheck the box. Regardless of the box, I canceled my account before the conversion date, and they charged my account the same day I joined for the $1.00 trial. My bank account says the payment was authorized on December 3rd, and it went through on the 4th. This is fraudulent, and completely illegal. This won't be the end of it.
 5th of Apr, 2010 by   austin33 0 Votes
I signed up for brazzers.com recently and was charged the upgrade, I did uncheck the offer but later upgraded my account to view the content. If you guys normally sign up to porn sites you know that the trials don't give you much, that is why you either have to purchase a full membership or upgrade your membership. Sometimes we need to take responsibility for our actions, I know that when I sign up to a porn site have to spend that 1 minute using my mind to see exactly what im signing up for. Mistakes like these can be made all the time when we are not vigilant of the terms. Happy porn viewing!
 15th of Jun, 2010 by   mdickin3133 0 Votes
Same scam. Got me to girls were nice but will never c the money found out they were in montreal canada my next customers from canada in going to charge double mdickin3133@gmail.com{tow truck driver)
 12th of Sep, 2010 by   XaesiX 0 Votes
I found the extra charge when I clearly unchecked the box, so I read up on this problem, and I decided to call them. To my surprise they were nice enough to take the charge off, I told them I even had a screenshot, which I did. Obviously they took the chance to throw additional promotions at me, but I declined respectfully, and that was that. I was talking to a Robert (Promotions ext. 2071).

For those people who did not uncheck the box, I don't know what to tell you. Whenever there's money involved you need to read the fine print. So don't throw the SCAM FLAG, too losely, people have become de-sensitized to that word.
 14th of Dec, 2010 by   PewPew_guy19 0 Votes
Hello, I signed up for the 2 day trial and got billed 40 dollars and then got billed another 29 dollars for the brazzersreel.com website that i didnt wanna sign up for so now im about to cancel my member ship its still on trial and hopefully i dont get charged 79 dollars for something i didnt use and if i do get charged i hope i get to atleast use the site after ive canceled it
 14th of Dec, 2010 by   PewPew_guy19 0 Votes
Lima.Michael18@Gmail.com
 11th of Jan, 2011 by   jarkyjark 0 Votes
I demanded a refund twice for this same scam and they would not do it.
 1st of May, 2011 by   ccp-juniors 0 Votes
hey guys how DO you cancel it?? i don't wanna pay for it anymore and now i don't know how to cancel it :/ plz helpp!!!
 10th of May, 2011 by   jamesMan +1 Votes
I was charged $2.95 and $4.95 for my $1 trial membership - the "Trial" account only grants access to a couple trailers. I believe that is a scam in itself!

As for cancelling, I logged into brazzers.com, then scrolled down. There's a picture that pops up and blocks the bottom menu. If you click "remind me later" it goes away, and you can click "help".

It offers a couple options, email support@brazzers.com, live support chat, and a couple of numbers to call. I opened up the live support chat. They didn't say anything and I waited two minutes until it timed out. I opened it up again and typed in "hello" - they responded pretty quickly.

I was then told that www.epoch.com was handling my account. I signed in to cancel the account, but also noticed a 'live chat'. I canceled my account, and asked in live chat to confirm cancellation. They told me that I had cancelled my brazzers.com trial, but the 'main site' was still active. (I did not see that from the panel I had access to), so I asked them to cancel it, and they said they did.

This was just 1 minute ago, so I am hoping I don't get charged $150 a week for a year or something.

Man, I can't believe I paid for something that's worse than any of the free stuff out there! Lessons learned.
 7th of Jun, 2011 by   kevblade 0 Votes
Please let me help u.

jamesMan helped me and so shall I. The best thing to do for now is follow his advice. Log in to Brazzers > scroll down all the way > click remind me later on pop up > help > live support (where u can chat live) >
1. talk with support over a live chat and find out who ur biller is (mine was vendo services)
2. get contact details (better to get phone number)
3. call them up & provide details like email, credit card (ONLY 1ST 6 AND LAST 4 NO.S), name & user id for Brazzers.
4. make sure u tell them to cancel all associated bills with brazzers and ask for cancellation confirmation email.

I just got it done over the phone while typing this feeling mentally exhausted and I already see the confirmation email.

Sigh, Brazzers rocks but it's too tricky to get involved with. So unless u're filthy rich, try to give this a pass...
 7th of Jun, 2011 by   kevblade 0 Votes
wait a minute, that wasn't the confirmation email. I will wait for it and re-post here to see if the steps i took were the right one. Don't want anyone to be in the same predicament.

P.S. i will still have to pay about $1+ x2 = $3+ for the accounts that it automatically signed me up for.
 9th of Jun, 2011 by   kevblade 0 Votes
So i emailed vendo services to confirm the cancellation & they did reply saying it was done.. Hope that's the end..
 29th of Sep, 2011 by   yoo1233 0 Votes
Ok so I did the whole trial BS that give u like 4 videos. Then from then on it seemed like a scam, I look at my bank statement online and seem to have no charges, not even the 1$. I call to make sure there is no tricks, asked specifically to cancel any types of charges what so ever to my card. They said they did. LUCKILY I did catch that little checked box before you submit the trial, so I am pretty sure I am not being charged anymore. Called 4 times just to make sure its canceled, and the last guy said "sir you called 3 times already, it is canceled" and assured me there will be no future charges. Can anyone help confirm this?

P.S. do not EVER purchase any bullshit from brazzers, and in general, if you ask me.
 24th of Nov, 2011 by   Villy0 0 Votes
This is such a scam. Complete bullshit. I was charged for a lot of money as well.
 29th of Nov, 2011 by   NanKio 0 Votes
Scam site, it happened to me as well. They charged the billing before the trial ended up. Completely a scam!
 4th of Jan, 2012 by   jman33 0 Votes
I bought the free trial then decided to upgrade for $40 a couple days ago today i go on and i can only watch trailers again and the support sucks i have been waiting 30 min and nothing has happend... not worth it
 10th of Jan, 2012 by   imkz1 0 Votes
HELP!!! made an account for brazzers yesterday and they have already taken 95 pounds out of my account when I DEFINITELY signed up for the 7pound subscription. SUCH A SCAM and can't afford to lose money like that. How do I get it back???

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