1$ trial
The 1$ trail is a fraud. only grants access to 4 crappy videos I had no interest in watching. The website billing support sucks and doesn't respond. There is no communication email for contact to cancel. The only reason I could cancel is because I went to the billing processor website which i found on credit card transactions. They make it so hard to cancel. never again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Billing cancel they still charging me
Greetings ?
Your member account has been cancelled.
Site name: www.brazzersnetwork.com
Site URL: http://www.brazzersnetwork.com
Member login: http://www.brazzersnetwork.com/members
Valid until: Thu 2011-Oct-20 16:45:44 EDT
They still charge me, they stole my money i cancel and got email tell me i cancel.
But they still charging me... Scam big rip off
The complaint has been investigated and resolved to the customer’s satisfaction.
I CANCEL MY MEMBERSHIP .BUT THEY STILL CHARGE ME.THEY STOLE MY MONEY.I WANT MY MONET BACK.
Inciting violence
There are many adverts for brazzers which feature rape, beating, forced sex and violence, obviously simulated, but this can only encourage certain people to carry out these acts, making them associate violence with sex.
surely this is wrong, please investigate.
The complaint has been investigated and resolved to the customer’s satisfaction.
Internet
i can not use my mobile device on the internet regardles of the provider ie opera mobile etc without going through this brazzermobile thing it dose not allow me to see many websites in their full state and links me upto pay to view content, this is unexeptable and i think ilegal to the best of my knolege.
The complaint has been investigated and resolved to the customer’s satisfaction.
Billing & customer service
As usual9for me) when considering a purchase that offers different payment plans - I chose the most efficient plan which was the 12-mo payment up front rather than the more expensive monthly fee. Upon completing a purchase through my cell phone for my cell phone (a mobile access website), I found that the video's due to an unknown reason will not play on my phone and immediately went back to the website and scoured it for more than half an hour attempting to find a means to cancel the account and get a refund. Finally, I had to get to a desktop pc and look up the website in order to email them and request a cancellation and refund. The terms and conditions said it would take no more than 2 days to get a response to any questions. Yet, it took an additional email and 3 days to get a response re my request. Within these responses were a simply stated 'due to terms and conditions you cannot have a refund, but we have gone ahead and canceled your account for you", I immediately shot back a a respectful reply, stating I saw nothing that stated it was non-refundable and was more than willing to come to a mutually beneficial conclusion to the arrangement, to no avail. A different billing agent responded, addressing me with an incorrect name, and stated again, the same as the first agent in an even more brief and terse manner. At this point, I emailed back immediately that I knew *where* they had been and was asking for *a copy* of them, at which point they opted to not even respond. Needing to complete my night at work I called once I got home in order to address the issue.
When I called in, I spoke with a man named Joseph who was pleasant until I asked for a supervisor, and he stated that supervisors did not get on the phones, when I adamantly insisted he stated he was the uppermost employee on the phone, and was only taking calls because they had an abundance of calls. I figured it wasnt worth the argument to poke holes in that statement and then explained what happened.
It was again reiterated that the T&C(terms and conditions) disallowed any refund as it states that the payments received are "protected" which apparently means - Non-refundable. And, that I should have saved the T&C when I got the confirmation page of my payment at that time if I needed to refer to them. I might add - that this purchase is made on a PHONE, with a little 2x2 screen you're supposed to read those 6pages of T&C.
I was once more adamant that this was a poor practice for a business and that I wanted a refund, offering that I was willing to accept a months fee as penalty for terminating the account as long as it meant I got the rest of it back (which would've equated to about $50.
Joseph asked why I wanted the refund and I stated it wasn't compatible with my phone - and he said the only way they could then refund is if tech support stated it wasn't compatible. So, I was transferred to Tech support and spoke with George, who supposedly ran off and fetched the same exact phone I have and found that it worked. Despite my explanations of the "black screen" I continued to get, despite the changes he suggested in the system on my phone - I was still denied a refund because, according to George "its compatible with your type of phone but apparently not your phone due to some unknown reason" and thus does not qualify.
I argued this logic - and was transferred back to Joseph - Who, again stated that he could do nothing and it was customer negligence that created this problem and he could do nothing, especially since they have over 6million viewers. I explained that I would not accept this and would take it to the next level and move on up from there as necessary including speaking with the BBB(better business bureau) and he said that they were fully accredited as necessary and that no rules or regulations had been broken but that I was welcome to call back in 15 minutes to speak with Chris, their supervisor.
I told him to please just give Chris the account information and my number stating that I was requesting a call. Joseph stated they do not make calls out and that I would only get the exact same response from Chris in regards to wanting my refund, before promptly wishing me a good day and hanging up.
I am blown away how ANY company can find this type of service acceptable. As seen in the emails provided, I could understand(maybe) if I were in the middle of my service not allowing a refund - but there is no logical reason besides manipulating circumstance to gain money that they would have for disallowing refunds.
Further - it took me almost four hours searching the website to not only find the terms and conditions again, but to find their ADDRESS for contact (which there are 2 different addresses and company names so its unclear WHICH you're supposed to use) in order to mail in complaints.
I have been at work all night and need sleep but will call back to speak with, Chris, this supposed supervisor who, according to Joseph wont speak on the phone - demanding my refund in full at this point.
THE SO - CALLED VOICE OF REASON NEEDS TO STOP LYING AND GO BACK TO JANPRO'S CORPORATE "SCAM" OFFICE
Illegally charging cards
My son signed up at this site for a trial for $1.00. However, he CANCELED his account and they have charged 29.99 to his bank account. Here is the problem. Many people do not look at the bottom of their page where there is a pre-ticked terms of service agreement and un-tick it prior to hitting the purchase button for the dollar trial.
I know from experience that these options are supposed to be unticked and it is the responsibility of the web browsing individual to check them to purchase additional products. Brazzers has this set up quite nicely to scam people into the $1.00 trial then getting extra cash out of them by presigning them up with ANOTHER of their websites. DO NOT, I repeat do not go to this site.
I spoke with a guy named Matthew(and recorded the conversation) who told me that he was the highest individual in their office, when he found out that I was recording the conversation and went back over everything he had said (since he tried contradicting himself) he changed his story quick.
The complaint has been investigated and resolved to the customer’s satisfaction.
haha, your son should of been lookin at the fine print other than his fine ###! ###!
@1232113-Almost everything is knock off over there...be sure to ask if it is original, not authentic...as it could be an 'authentic iphonie'...note the PHONIE
Fraud
I signed up for a membership at Brazzers.com. The charge was supposed to be 17.95/month. While I was filling out the credit card information, I noticed a small box with a check mark in it. The fine print next to the box said something about signing up for some other service for 27.95. I unchecked the box and continued. Two days later I am trying to get a...
Read full review of Brazzers and 9 commentsFraudulent cc billing
Brazzers Support Services, dba brzsupport.com, Brazzers Reel Support Services, brazzersreelsuppor.com, and others) has fraudulently billed my VISA debit card for at least $120.85 in $39.95 monthly billings since December 2009. This same business apparently holds a slew of other similar business, dba many different companies who offer "billing services" to porno sites, music download sites and other questionable businesses.
At no time did I sign up for any of the billed services, and I don't even know what they are billed for. I think they got my card number when I signed up for a cut-rate music download site that promptly sold my e-mail address to SPAMMERS. Funny, though, since I do not recall ever giving them my CC number!
Brazzers Support
Gilboa Ltd, Unit 6, 15-17 Caledonian Road, PO Box 299, London N1 9DX
Cordiacon Developments Ltd (P.V) Unit 5, 15-17 Caledonian Road P.O. Box 206 London N1 9DX
www.brzsupport.com IP:
146.82.203.88
Administrative Contact:
Whois Privacy Protection Service, Inc.
Whois Agent ([protected]@whoisprivacyprotect.com[Who Is Domain])
+1.[protected]
Fax: +1.[protected]
PMB 368, 14150 NE 20th St - F1
C/O brzsupport.com[Who Is Domain]
Bellevue, WA 98007
The same IP is used for
brazzers
www.hubchargehelp.com
affiliated sites include a whole host of rip-off porn sites according to McAfee Advisor
Please please please please please contact me I m interested your university your movie please contact me
Same this is happening to my son. How do we fix this and get the money back?
Problem in cancellation of membership
I signed up to the trial membership and canceled the next day. However, when I was charged I was charged for a 3 month membership and subscribed to another account. When I emailed for support they avoided my questions and helping me. I finally called the 800 number and was told by the gentleman on the other line that I signed up for it blah blah blah. When...
Read full review of Brazzers and 33 commentsPayment
basically i payed for a 2 day trial membership and cancelled before the date it was supposed to take out a full amount as it stated, it was suppposedto be the 2 day membership charge then if i didnt cancel, it would automatically take out 30 something pounds. i cancelled well before and it still took out the money, infact i checked my bank account online and the money for the 39.95 went out right after i payed the 2.00, i dont understand why this happened as i obeyed by the rules stated on the site and frankly i got ripped off! im not going to leave this unsettled and am waiting for the refund as this money should not have left my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please note that i have the same problem with this web site
Charged my card illegally
My wife looked at our bank account on a Monday morning and saw that a company called BZZSMedia had charged our card a total of 92 dollars. I have no idea what this company is and am having trouble getting my money back. The charges are stuck in a pre-authorization status and you cannot file a dispute until the money has been hard posted.
The complaint has been investigated and resolved to the customer’s satisfaction.
please my request sexy
Jab
Nice, so your wife caught you looking at porn and you are really going through with all the steps to cover your a$$. Was she watching over you shoulder when you typed this message?
Scam
I signed up for a 1 dollar trial with brazzers and they ran me all over trying to cancel that it took me about 2 weeks to complete cancellation. By that time i had been charged the initial 1 dollar aswell as 24. 95 twice and 39. 99 twice so i ended up paying over 130 bucks for a 1 dollar trial. It's a total scam. I was charged 24. 95 as the membership fee and 39. 99 to look at content. It is a scam do not go to brazzers.
Read full review of Brazzers and 109 commentsOverview of Brazzers complaint handling
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Brazzers contacts
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Brazzers emailsbilling@brazzers.com100%Confidence score: 100%Support
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Brazzers headquarters2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
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