Bravofly
reviews and complaints

My flight with Jetstar booked through Bravofly was cancelled on 4/9/16 just a few hours before the flight was due. I had to fly that day so I rang Jetstar who could not give me another flight time that day so they agreed to refund the money for the flight and I booked another flight with Qantas. Jetstar refunded the money on 14/9/16 but as I booked through 3rd party the money has been refunded to Bravofly. Trying to get in contact with Bravely in order to find out why they haven't reimbursed my credit card is impossible. Every number I try says it is unavailable and the one time I thought I was getting somewhere was through a number that I had to give my credit card number because there is a 6 euro cost. Having given my number over and waiting the call was terminated as all lines were busy and I was told to call back later. Every time i call now and enter my credit card number I am told that I am entering an invalid number. There is no email address to send to. It appears Bravofly have stolen my refund and are deliberately making it impossible to talk to customer service.

Hello,
Please see below my complaint made to bravofly on 5 august 2016. their response was deeply dissatisfactory as I never received a refund for the damages they caused.

I hope you can help.
Best wishes,
Ilaria

—
Da: ilaria conti
Inviato: venerdì 5 agosto 2016 23.33
A: [protected]@en. customer-travel-care.com
Oggetto: refund request/complaint

To whom this may concern,

My name is ilaria conti and I write to you as a very angry customer.

I have experienced absolutely horrid service from bravofly today and I expect to receive compensation for my economic losses and inconvenience.

I purchased my return flight to turin (ref he384b; booking id [protected]) in early july and presented myself at luton airport for departure this morning. however, blue air staff at the check in desk informed me they could not find my flight and questioned whether the payment was made. by the time I gained access to my own bank account and were able to prove that the transaction of 63.62 did take place my flight was well gone. I contacted bravofly while at the airport as the blue air staff argued it had to be bravofly customer service who could make alternative arrangements for me as the payment was made to them. as I got through to bravofly I was told that I would receive a call back shortly on my mobile following conversation between them and the airline. as the hours passed I grew more and more restless as nothing was getting done and checked what flight I could catch to the same destination from the airport but it looked as though there were none available. I decided to return home and as I did not hear from the agency and after 2 hours and a half I decided to call again.

This time I got through to someone and did not accept lack of answers. during a 1 hour conversation with an absolutely clueless worker called shalini I was finally passed onto the manager of the custormer relation team, vinayak. he seemed to offer standard and ready made statements in response to my request for answers, which did not improve the situation at all as I was asking pretty specific questions: what caused this issue? who is liable: bravofly or blue air? what arrangements are you making to let me fly to turin asap? I found his responses quite vague. I explained over and over that I found very unfair to have to find a different flight with such short notice and that I was expecting bravofly to make arrangements for this as they were likely to be responsible for this issue. I felt nobody seem to take the matter with urgency and were in fact trying to dismiss me.

The only "option" I was given was to cancel the reservation (!) and get a full refund for the money I paid (as if I was going to let that go as a free donation to bravofly!). vinayak explained that they could not book alternative flights for me as they had to investigate who was liable for the glitch in the system that caused this problem.

I called blue air (which is based in romania and is not cheap to call!) to get to the bottom of this and another incredibly worrying detail came up. I was informed that the booking was eventually in their system but that it was under a name different than ilaria conti: it was under the name of rumbo bravofly (see email below). this obviously clarified that the source of the problem was the wrong record inputted by bravofly. the blue air worker aurelia agreed to call bravofly (from romania) and discuss this matter further as she was also shocked about the poor treatment I had received. she called me back ensuring that bravofly would call me back as they agreed they were responsible for my inconvenience this morning and would be booking alternative flights for me.

I waited for bravofly to call me to arrange alternative flights and grew more worried as time passed once again. I knew that if they didn't secure seats for upcoming flights I would be left with very few and expensive options. I called bravofly several times this afternoon but for different reasons I never managed to resolve anything (on the first attempt I was asked to call back in 30 min as their system was not working, I did call later but there were reception issues and at the numerous following attempts nobody picked up).

I eventually resigned to the fact that I would have to purchase tickets myself to then ask and hope for the promised refund for these. please find attached the details of the flights I booked over the phone with blue air in relation to this.

In summary, as a result of bravofly's poor service:

-my holiday will be 3days shorter, not to count the fact that the first day of such 'holiday' was definitively not stress free;

-I had to pay for my return to london from luton (£15.50 thameslink train) and for a new bus to the airport (£12) to take me to luton for the sunday flight;

-I had to spend £95.98 in addition to the £63.62 I already paid bravofly for the initial booking;

-I spent all of my mobile minutes to deal with the lack of preparation of bravofly staff.

It really was a horrible situation to be in and I don't wish anyone to go through this. I hope this matter will get resolved soon and I will get compensation for the inconvenience and financial costs I experienced.

Should you need further information on this feel free to contact me via email or phone ([protected]).

Regards,

Ilaria conti

If you have booked with Bravofly you better hope that you do not need to do any changes on youre flight.
Tried to change a flight and was told by KLM that they have available seats and change is possible to do for small fee through Bravofly.
Bravofly answers that there are no seats left and refers to KLM, on the same time they have available flights on their own web page the actual day.
KLM refers to agent where trip was booked and do not want to have anything to do with the rebooking.
Had to buy a completly new ticket due to their incompetancy/ unwillingness to assist.

I booked a flight via Bravofly company and on the day of the departure I found out that my flight was cancelled. The worst part was that no one from Bravofly ever bothered to contact me and tell about that!
So my flight was cancelled as I already said and I still had the unused ticket. I contacted Bravofly and asked for a refund, but they refused and said that it was against their policy and told that I need to contact the airlines. Airlines representative was nice and really wanted to help. He said that Bravofly was responsible for all the issues I had, because they did not contact me.
I contacted Bravofly and got the same reply, they said they will not refund me. What a scam of a company.

I have booked the outboard and return air ticket of Lufthansa airline and Swiss airline online via Bravofly. (Hong Kong - Copenhagen)

Recently, I received its confirmation letter and found that the first name and last name have been reversed. Immediately, I have made call to both Lufthansa airline and Swiss airline, they advised that the name change can only be made with my ticket agent's amendment request.

Then I tried to contact Bravofly by phone and seek for help, but they denied and said changes isn't permitted.

My flight is in next month (Oct 2016), I'm very worried about my status and feel so disappointed with Bravofly's reply. Can anyone advise what I can do now?

My booking number: [protected]

Please can you contact me as soon as possible on my work email julie.[protected]@london-fire.gov.uk Euro Wings have refunded the money for my ticket to you on 22 June 2016 as you were the third party involved. I would now like my money refunded to me. I really want you to provide me with an email address that I can send you the copies of tickets of the double-booking and the background information. My son travelled on EW107, 4U 107 and 4U 464 on 18 January 2016. His name is: Mr Nopporn Jack Phanthudet. Eurowings have recognised there was a double-booking and have refunded the money to you. Please can you contact them and then contact me. I have been waiting for the refund since December 2015.

Absolutely dreadful.
Please beware when booking through bravolfly.
I've never complained officially in my life but this has been the worst service from a 'customer care team' i've ever received.
Ended up throwing $400 down the drain as after days of back and fourth phone calls (Trying to change dates of flying) which were also costing me a fortune i just told them to cancel my flight as i would book through another airline. When i threatened to cancel flights they did not care.
Never again.

On the 11th August I purchased several tickets from Bravofly. I made a mistake by buying 3 extra luggage for my son that I don't need. After clicking customer numbers on the Website, I found out they don't exist? I then went to reviews and found out that this company has problems.

Will I ever get my refund of AU$91.05?

I am also worried about the validity or of our confirmed flights;-
ID [protected] ID [protected] ID [protected]

Dear all,

I strongly recommend to be very cautious when using this booking agent. My personal experience was quite terrible, and hope none has to go through the same. I had booked a one-way ticket with bravofly.com (using their skyscanner.com affiliate), from Wuhan, China(WUH) to Larnaca, Cyprus (LCA). The flights involved was Wuhan Tianhe International to Beijing Capital International, Beijing Capital International to Novosibirsk Tolmachevo, Novosibirsk Tolmachevo to Moscow Domodedovo, Moscow Domodedovo to the final destination Larnaca International.

The travel confirmation email looked as follows:

Tue 26 Jul
18:00 Wuhan Tianhe International - WUH
Hainan Airlines - (HU7188)
Economy

20:00 Beijing Capital International - PEK
Wait: 9hrs 55mins

05:55 Wed 27 Jul
Beijing Capital International - PEK
S7 Airlines - (S70874)
Economy

08:50 Wed 27 Jul
Novosibirsk Tolmachevo - OVB
Wait: 2hrs 30mins

11:20 Wed 27 Jul
Novosibirsk Tolmachevo - OVB
S7 Airlines Operated by Globus - (S70184)
Economy

11:35 Wed 27 Jul
Moscow Domodedovo - DME
Wait: 3hrs 40mins

15:15 Wed 27 Jul
Moscow Domodedovo - DME
S7 Airlines Operated by Globus - (S70609)
Economy

19:05 Wed 27 Jul
Larnaca - LCA

There was no mention of Terminal transfers hence in my naive mind I thought there would not be an issue with requiring a VISA to travel within Russia as an EU citizen, and also no mention regarding excess luggage allowance other than a very vague description of eleven words "1 piece of hold luggage included. Click here for more information" (the url it forwards you to is: http://www.bravofly.com/content/en/popup-luggages-full.html )

In the mentioned link neither Hainan Airlines, nor S7 Airlines are included hence I had contacted both airlines prior to my flight to enquire about luggage weight allowance, whom both ensured me that if I was wise enough to book through them, the limit would be 30 kg, BUT because of booking with Bravofly, they do not have enough information regarding my booking's allowances, thus I was prepared both mentally and financially to bare the inconvenience of paying for my potentially overweight luggage (I had to carry a 29 KG bag as I had just graduated from a Chinese university and was carrying a big load of clothing). My attempts to contact any of phone numbers mentioned in http://www.bravofly.com/content/en/other-telephone-numbers.html was unsuccessful in China. The call would either drop within first few seconds or it would simply not connect.

Upon the date of the flight, for the first flight from Wuhan to Beijing, I was asked to pay 325 RMB (approximately 43 Euro) just for that specific flight, which alerted me what might follow for the next 3 flights! However, during the check-in procedure in Beijing, the clerk notified me that I would be needing a VISA for the domestic flight in Russia and it would be a cause for arrest if he had let me take the flight. Being in a state of panic and shock, I asked my parents in Cyprus to try to contact the company as I was unable to do so in China, as mentioned earlier. After being charged 15 euros for a phone call the response of the customer support was that there is nothing to be done meaning I have lost the flight and there would be no refund nor booking another flight through them! The final advise of Bravofly's customer support was to enquire with the staff of S7 airlines for any further notice, which I did but their response was it is not our responsibility to handle this issue and you should contact again Bravofly for them to either issue a refund ... Obviously everyone was trying to shift blame to another...

Being enraged I hastily booked another ticket using ctrip which in my honest opinion is greatly superior and more customer friendly, without any hidden fees and costs, than Bravofly which I strongly discourage anyone to deal with unless you are fully aware of the potential trap you might get into.

So, I was planning to go to volunteer for Rio Olympics.
Everything was grand, wonderful and such an excitement. I managed to book airplane tickets for reasonable prices - considering time of year and everything.
Then, my life changed, and my circumstances changed, and for more than valid reasons I can't go any more. As soon as that happened, which was month and a half before my travel dates, I have paid for phone call to Bravofly, just to be told - thank you for your request, we will send you refund options by e mail as soon as possible! Like WHAT ? Why did I pay to be told NOTHING useful - wait for e mail. Couldn't I get that info by e mail ? But OK, I need at least some amount of money refunded, so I waited. And then, I was offered less than 8% (65eur refund for 820eur ticket) refund, MONTH AND A HALF IN ADVANCE, for a ticket they will sell again for twice as much! LESS THAN EIGHT PERCENT!
So, I told them that's just preposterous and unacceptable, and then I found someone who is willing to take my ticket from me (name change) if the terms are acceptable. I have thus made FORMAL REQUEST for name change, since they didn't want to give me quotation of costs before I give them name of person who's name I want on ticket. Why is that ? Is it impossible to change name to xxyy, but it's OK if the name is yyxx or yxyx ? I don't understand! So, for 3 weeks I and my friend were waiting to hear is it even possible to make name change and then I got info today that it isn't ! WHY IT TOOK YOU 3 WEEKS TO READ COMPANIES POLICES, AND TELL ME IT ISN'T POSSIBLE?
And that's not all! I've been informed that should I wish to travel as planned, I'll have to ask for a refund and then to rebook my flight! WHO GAVE YOU THE RIGHT TO CANCEL MY BOOKING WITHOUT MY PREMISSION ? I simply asked for information, and it took you 3 weeks to give it to me!
Your customers relation is just horrible, and your companies policies - which aren't transparent at all, are just awful! I am really angry with myself that I've purchased ticket from you, and I am sure not to make the same mistake again! I am sure to worn as many people as possible not to make same mistake as I did!
Just preposterous! Unimaginable and preposterous!

SO HORRIBLE!
My outbound flight was cancelled, I received incredible grief about a partial refund. They kept telling me it was my job, not theirs to contact the agency. I had to purchase separate outbound flight as they would not refund my car rental or my inbound flight. Then they would not adjust my car rental time to match the new flight time.

Don't but plane tickets from Bravofly! (remember this name!)

They have informed me that my flight back with BA was cancelled (which is legitimate), but then asking for a refund became a total nightmare.

I keep getting answers from a person called sofia ([protected]@bravofly.com). They all look the same and looks like it is not a human behind them but an automate response.

They keep telling me that my request for refund is an ongoing process with BA, but fail to provide any detail on that.

Reading through the web, it looks like cancelling a flight and then not giving back the money plus getting non informative answers for months from their customer service IS A KNOWN PROBLEM FOR MANY PEOPLE.

#Bravofly #Fail #Scam

My advice: Do not use Bravofly or their affiliated company Lastminute.com. They are using a deceptive "bait and switch" business model to lure customers to "book" and then email back several hours later to say the flight is only available at a higher price. Here's what happened: I went to Skyscanner to find a cheap round trip ticket to Athens to attend a christening. Bravo's price for flying out with Ryanair and returning with Aegean seemed like excellent value at £190 for travelling during the peak summer months. I booked it using Bravofly's online system. The confirmation only included a Bravolfy booking reference number with no mention of the price I had agreed to pay. When I rang their India call centre, they said the delay was "because they needed to confirm that my debit card was valid". Everyone knows that can be done automatically but their agent said it could take "several hours". I then went to bed. When I checked my email i nthe morning, I saw a message saying the price was no longer available but I could secure the booking by ringing their call centre and agreeing to pay an extra £27.19. I agreed and spoke to Lucyna in their Prague office. who told me that she could not even confirm the new higher price because that was "handled by a different" team. Lucyna said I should get the confirmation in a "few minutes" But after i waited two hours and no confirmation came through I called to cancel" By this time the prices on the airlines' own websites had increased by £86 in addition to the £27.19" increase. Do not use this company! I'm just hoping they won't delay processing my refund. Lesson learned!. Book directly on the airlines website and resist these fake discounts.

Dear,

As some days have passed without a reconfirmation of my flight by mail i'm sending this message. Due to personal circumstances I demanded information regarding a possible refund of my flight. Since the amount of money I would retrieve was insufficient I declined the refund by mail, as was stated in your policy. Your company replied, confirming that I would keep my tickets, and the reservation would remain unchanged. (See included screenshot) however a few day's later I received a notification that my flight is cancelled and a 83 euro voucher (I paid 1050 euro for the tickets) which I did not demand. After I pointed out this mistake, you replied it would take some time to look into the matter. That was about a week ago.

I would like to stress the urgent need for a reconfirmation of my flight, which is due in less than 2 months.

If no reconfirmation is possible, I demand a full refund as this is not a mistake from my side.

I trust given the circumstances, I will receive a reply with a solution a. S. A. P.
Best regards,
Wb

Dear Bravofly,

As some days have passed without a reconfirmation of my flight by mail I'm sending this message. Due to personal circumstances I demanded information regarding a possible refund of my flight. Since the amount of money I would retrieve was insufficient I declined the refund by mail, as was stated in your policy. Your company replied, confirming that I would keep my tickets, and the reservation would remain unchanged. (see included screenshot) However a few day's later I received a notification that my flight is cancelled and a 83 euro voucher (I paid 1050 euro for the tickets) which I did not demand. After I pointed out this mistake, you replied it would take some time to look into the matter. That was about a week ago.

I would like to stress the urgent need for a reconfirmation of my flight, which is due in less than 2 months.

If no reconfirmation is possible, I demand a full refund as this is not a mistake from my side.

I trust given the circumstances, I will receive a reply with a solution a.s.a.p.
Best regards,

WB

I have booked a flight via Bravofly and they took my money. Then they said that I have to call them and confirm my flight. You see the scam? First they take money and only after that they confirm flights! So I called them but no one answered. Sent them messages and still no reply! Then, they finally contacted me and guess why! Ticket prices increased and my $500 ticket already was over $1000! They called me and told that I have to confirm my flight but since the prices had changed I have to pay the difference! I said no and demanded my money back, but they said that they don't do refunds! So they stole my $500!

This is another scam action from bravo fly.

I also booked last february 27-28 with booking id #[protected]. Got an email that says the reservation was successful. But unfortunately, it says on the email that they're security system was unable to verify the details of my credit card and that the booking has been cancelled.. I called the bank and confirmed that it was already been deducted on my acct. I try calling bravofly until now but i'm not able to contact the scammers. Total of eur 335.30 is the amount of money that the stole from me. How can I get it back.? Help pls.

I booked a flight via Bravofly in January this year; unfortunately due to circumstances beyond my control (which were communicated to them in a timely manner and evidence provided) I am unable to travel.

I contacted them telephonically on 26 February requesting a refund; I was asked to send an email, which I did immediately. I got a standard response that my request was "with the correct department" and it would be processed.

I wrote back requesting firmer details I. date and amount of refund; they did not respond I wrote back again and still got the standard response.

What recourse do I have?

I booked and paid for 3 return tickets ID [protected] on 5 August 2015 from Johannesburg to Inhambane departure 18 Dec and return 2 January. At end October Bravofly emailed me to say that those flights had been cancelled and offering me alternate flights, a credit or a refund - those flights did not suit us as we had connections from Johannesburg to UAE and Cape Town already booked and paid for. I elected to have a refund. I booked other flights with another agent and had to pay for those too. (I am suspicious that those flights had never been cancelled). After much emailing and frustration, Customer Care at Bravofly sent me an e mail saying that the refund had been processed and if the money did not come through within 2 months, I should refer to my bank. My bank cannot trace a deposit without any information - from where, when etc - I e mailed customer care on 24 January and again today - I am really shocked by the abuse served to me, a customer by Bravofly -

I had a terrible experience with Bravofly. This agency is a completely scam. I bought a ticket go/return Melbourne/Madrid with them and paid the extra service of full flex in order to be able to change my return flight in case I needed to. 2 weeks before my return flight, I asked to change it from January 2016 to September 2016. For 1 week, they were sending me nonsense emails, without giving me any clear solution to my request. I was trying to call them as well, but they kept sending me to other phone numbers, and no one was apparently qualified enough to do what I was asking for and what I paid for when I purchased my tickets. It is also very funny; that when you contact the company with their base in England, they ask for your banc account details and tell you the cost for the minute is 6E! When I asked for the Spanish central to call them, they send me to call the Australian central. I called the Australian one; all the lines were surprisingly occupied (I called for 4 days straight, making sure it was in the Australian working hours). Finally, after a lot of phone calls and emails, I asked them to change my flight to the first week of September, and they told me its around 1500E to change my flight. I asked to change it for the cheapest day in September and they answered me that for the 10th of September it would be a cost of over 1000E! In their website, the flights showed for the same dates are around 700E! So I paid an extra service for nothing and lost my return flight as the agency is not able to change it (they say it depends on the airline). ALL LIES. I am so disappointed. It’s the most dishonest and unprofessional service I have ever experienced in my life. So, my advice for those out there planning on buying anything through them, don´t do it! You will safe yourself some money and headaches!