The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Dont book w bravofly
I'd like to report this because I cannot receive money refund from bravofly.
On march 15, 2012 I booked on-line the flight to prague, one week later I changed my mind (My plans have changed) and I tried to cancel my order. For my great surprise it turned out that cancel the order on-line is impossible. I have long phone calls with company representatives, but also today I cannot cancel my order and get money back. Bravofly service is the one of the worse and bad I know.
I'm really sorry that you are unhappy with our service and the fact that we were unable to provide you with a refund for your booking. However, as we act as an intermediary between the airline and the client we are subject to all the airline's decisions regarding schedule changes, cancellation, refunds. When a client makes a request of this nature we must contact the airline in order to provide you with a response.
Specificly in relation to the above (changes, cancellations and refunds) the amount charged or refunded varies considerably and depends on both the airline and the ticket type.
Once again I'm sorry you are unhappy with our service and should you wish to discuss in more detail, please send us a private message here.
I'm sorry to hear of the length of time you have had to wait for someone to contact you regarding your refund. please send us a private message here and I will look into it in more detail.
I apologise for the fact that you had such a delay in changing your flights. In order to manage requests more efficiently, depending upon the request we are contactable either by telephone, email or online forms. We try to offer the best possible customer support and we pride ourselves on offering complete assistance when problems occur however I am sorry that on this occasion we have not offered our usual standard of customer service.
please send us a private message here and I will look into your concerns in more detail.
I am sorry to hear that you have had difficulties with your booking with us and also if I have not responded to your email. Could you please let me know your booking reference number and I will look into your case for you.
Please accept our apologies for the mistake made with your group booking and the inconvenience caused to your trip.
I can assure you that we have received your email and your receipts for the refund have been passed on to our Customer Assistance and Administration Team.
I have sent you an email with more detailed information.
I am sorry to hear that you are unhappy with our service. Please can you let me know your booking reference number and I will look into your refund immediately.
My name is Sofia and I work for Bravofly. We are sorry to hear that of the problem with your booking and the subsequent inconvenience caused as well as the fact that you are unsatisfied with our customer service.
We have tried to contact you by private message on this forum to request your booking number. This way we can check your situation and contact you straightaway.
Our team works continuously to try to offer the best possible customer support and we pride ourselves on offering complete assistance when problems occur. It is therefore concerning to read your comments which rest assured we will use to enable us to continue to improve the service we offer.
Maybe you have missed it, but we contacted you privately (you will find my message in your Complaints Board inbox). Would you be able to supply me with some information that will enable me to find you booking?
For example, your booking ID, which is not confidential and can be found within your booking confirmation email.
This information would allow me to check your booking immediately and try and help you out.
I look forward to hearing from you.
Many thanks, Sofia
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
I booked a 7.00am flight to Canberra for Friday last night at 8.00pm.
NO confirmation! By 8.00am I was ringing the bank and cancelling my Visa.
These types are a menace.
B
B
Bazman
, NL
1 comments
Bazman
of NL
Feb 14, 20141:00 pm EST
The chronical "sorry" in your first lines are not going to solve the ongoing incompetence of the Bravofly servives Sofie...
I booked a flight online(trough skyscanner) and payed with credit card, the payment was succeded. I never got a confirmation on my email, only on the website. The full amount was booked from my Credit Card. When contacting the customer service by phone I had the spell my name over and over again, they speak very very bad English. They did not found my name en email details in their system, and where very rude. I had to send an email to their client support. After an unsatisfying reply I tried calling their alternative number, you have to pay 6 euros in advance per 15 min!?! That is madness.
Conclusion, I got no valid response, no booking and lost a my money, great job Bravofly. Companies like this deserve to go bankrupt! It's a bloody same.
Email details:
On 14 feb. 2014, at 19:28, wrote:
It is really unbelievable, BRAVOFLY and their customer service sucks big time, I will never do any kind of business with this company..
On Feb 14, 2014, at 1:05 PM, wrote:Can you please reply this email?
On Feb 13, 2014, at 08:39 AM, wrote: Hi Myriam, Ik have not received a confirmation mail but the payment and booking was confirmed (on webpage). As you can see, the amount has been booked from my Credit Card on the 20th of januari
20-01-2014 BRAVOFLY PARIS FRA ****.****.****.**** 138, 37 Omschrijving BRAVOFLY PARIS FRA
Can you please check this payment and booking in you administration?Kind regards,
On Feb 13, 2014, at 06:40 AM, Customer Service wrote:
Dear - Thank you for your email We want to inform you that if you make a booking through our web site you receive automatically an email and sms in this case if you don't receive anything yet could you please check the email adress by which you make the booking on line in order to check it for you.Best Regards, Myriam Yahiaoui________________________________
Customer Service TeamBravoflyRumboGroup12/02/2014 12:11 - wrote:Dear Madam/Sir, On January 20th 2014 I booked a flight on Skyscanner with Aer Lingus. The agency is bravofly. I selected the flight filled in my details and successfully completed the payment by creditcard. (see attached file). I got the confirmation on the website. I have never received any email. I have payed for the transaction. I have contacted bravofly, but they can not find any details.I would like to get conformation for this flight I booked and played for.
N
N
NomadBird
, PT
1 comments
NomadBird
of PT
Mar 25, 20139:55 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Dear Sofia,
I've booked a flight from New york to London for 15th of June with Bravofly 3 days ago with the booking number I've sent to the email you mentioned. A confirmation was sent of my booking straight away, however a note that it needed to be confirmed with the airline was there.
The day after that confirmation was a cancellation of the reservation because prices changed between the reservation on the website and with the airline.
I admit that, and it happens. But so far I haven't got the refund, or money back to my card. When it said explicitly in the email that my card wouldn't be charged.
Now I don't have a flight or money on the card to book another one. I demand my money back immediately. If BravoFly couldn't provide the service I understand, but limiting my purchase options by not refunding me, that is plain wrong.
Best regards,
Telmo Martins.
S
S
susanxjy
, SE
1 comments
susanxjy
of SE
Feb 22, 20134:39 am EST
I have asked for the receipts of my booking for many times through both emails and phone calls. However, they delayed that for one month and haven't answered yet! Besides, the man answered the phone doubted my language ability three times, which made me rather unhappy. When I asked whether you could call me back because the connection was not so good, he refused and rudely said, No I can't, I am too busy.
I will never ever book any tickets through Bravofly, the worst agency!
A
A
angry_chica
Rochester Hills, US
1 comments
angry_chica
of Rochester Hills, US
Dec 02, 201211:44 pm EST
Dear Prospective bravo flight customer,
All the above comments regarding bravo flight is absolutely correct. Bravo flight is the WORST service you could use. I had a horrible horrible experience with them. I booked two tickets one for me and one for my mother. The tickets somehow managed to both go under my name and I called their HORRIBLE customer service line and they told me the same b.s. that they told every one on here...that they will get in touch with the me but never did. I never wish this misfortune upon any being!
K
K
Kamila77
Edinburgh, GB
1 comments
Kamila77
of Edinburgh, GB
Oct 27, 20121:24 am EDT
Bravofly is terrible! NEVER EVER under any circumstances book your flight through them! I'm trying to get my money back for a flight that was cancelled and it is very difficult. I don't think I will ever get it. Dealing with the customer service is a nightmare . I fly quite often and I'm sure I will never book anything through them again. I would advice everyone to do the same. For sure I will not recommend Bravofly to anyone and I will strongly discourage them from using their website. K.
R
R
Ruf 565
watford, GB
1 comments
Ruf 565
of watford, GB
Aug 08, 20123:17 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I am still waiting for a refund from BravoFly, it’s now been two weeks, and no response has been received. They had messed up out group booking, and I had to buy a new ticket. On speaking to a CS staff I was advised that I will be refunded for the new ticket I bought. I have now sent them two emails, no response as yet.
N
N
No not use bravofly
, CH
2 comments
No not use bravofly
of CH
Jul 15, 20121:24 am EDT
I agree with the MoreI4! Don't use Bravofly! I have now had two bad incidents and WILL NOT use this website ever again. (It was only that I had pre-booked a flight, otherwise I would not have used them a second time) In response to my first complaint, I got an identical response to you and when I contacted sofia@bravofly.com - I got more of the same and no action.
The latest incident has me really annoyed though! I finally got through to the call centre (paying my EUR 6) and was told someone would call me with the changes I was requesting (we confirmed my phone number at this time). I then get an email a few days later saying that my number had been incorrect and they couldn't contact me. I had received no calls and I know my correct number was given. I decided to just forgo the flight because I was paying more money calling the call centre to fix the problem. Then today I receive a reminder sms about the flight. So clearly, bravofly do have my correct phone number! I am so appalled, I am on a campaign to tell people DO NOT USE BRAVOFLY.COM!
D
D
desperateflyer
, AT
1 comments
desperateflyer
of AT
Jun 28, 20126:23 am EDT
It's definitely a terrible costumer service. I needed to change the time of a flight for a business meeting and the whole thing is a catastrophe by them.
I even called the airline and they insured me that through my booking I have to be able to make changes throughout the travel agency. My life would have been much easier if I would have booked directly by the airline.
Bravo fly doesn't let you make any changes in your booking online. So you have to call their crappy number and wait hours and hours on the phone and pay a huge amount of money for the phone calls, and still after 15 mins wait about 1/5 Euro per minute, they tell you all lines are busy, call later ... every time I call, that's the case! Then why don't they have an online service, when their phone lines are so busy ALL THE TIME!
C
C
ck2k12
Waterloo, CA
1 comments
ck2k12
of Waterloo, CA
Jun 07, 201212:09 pm EDT
Charged my visa card and got nothing in return. Will be asking visa to launch an investigation as i cant even get in contact with the company.
V
V
vicki liverpool
Liverpool, GB
1 comments
vicki liverpool
of Liverpool, GB
Apr 16, 201211:26 pm EDT
i am in the process now of trying to get back money for a flight i was wrongly advised by bravofly to buy! i have been waiting for over 6 weeks now for a call back from a supervisor!terrible terrible service!
Replied
I booked a 7.00am flight to Canberra for Friday last night at 8.00pm.
NO confirmation! By 8.00am I was ringing the bank and cancelling my Visa.
These types are a menace.
The chronical "sorry" in your first lines are not going to solve the ongoing incompetence of the Bravofly servives Sofie...
I booked a flight online(trough skyscanner) and payed with credit card, the payment was succeded. I never got a confirmation on my email, only on the website. The full amount was booked from my Credit Card. When contacting the customer service by phone I had the spell my name over and over again, they speak very very bad English. They did not found my name en email details in their system, and where very rude. I had to send an email to their client support. After an unsatisfying reply I tried calling their alternative number, you have to pay 6 euros in advance per 15 min!?! That is madness.
Conclusion, I got no valid response, no booking and lost a my money, great job Bravofly. Companies like this deserve to go bankrupt! It's a bloody same.
Email details:
On 14 feb. 2014, at 19:28, wrote:
It is really unbelievable, BRAVOFLY and their customer service sucks big time, I will never do any kind of business with this company..
On Feb 14, 2014, at 1:05 PM, wrote:Can you please reply this email?
On Feb 13, 2014, at 08:39 AM, wrote: Hi Myriam, Ik have not received a confirmation mail but the payment and booking was confirmed (on webpage). As you can see, the amount has been booked from my Credit Card on the 20th of januari
20-01-2014 BRAVOFLY PARIS FRA ****.****.****.**** 138, 37 Omschrijving BRAVOFLY PARIS FRA
Can you please check this payment and booking in you administration?Kind regards,
On Feb 13, 2014, at 06:40 AM, Customer Service wrote:
Dear - Thank you for your email We want to inform you that if you make a booking through our web site you receive automatically an email and sms in this case if you don't receive anything yet could you please check the email adress by which you make the booking on line in order to check it for you.Best Regards, Myriam Yahiaoui________________________________
Customer Service TeamBravoflyRumboGroup12/02/2014 12:11 - wrote:Dear Madam/Sir, On January 20th 2014 I booked a flight on Skyscanner with Aer Lingus. The agency is bravofly. I selected the flight filled in my details and successfully completed the payment by creditcard. (see attached file). I got the confirmation on the website. I have never received any email. I have payed for the transaction. I have contacted bravofly, but they can not find any details.I would like to get conformation for this flight I booked and played for.
Dear Sofia,
I've booked a flight from New york to London for 15th of June with Bravofly 3 days ago with the booking number I've sent to the email you mentioned. A confirmation was sent of my booking straight away, however a note that it needed to be confirmed with the airline was there.
The day after that confirmation was a cancellation of the reservation because prices changed between the reservation on the website and with the airline.
I admit that, and it happens. But so far I haven't got the refund, or money back to my card. When it said explicitly in the email that my card wouldn't be charged.
Now I don't have a flight or money on the card to book another one. I demand my money back immediately. If BravoFly couldn't provide the service I understand, but limiting my purchase options by not refunding me, that is plain wrong.
Best regards,
Telmo Martins.
I have asked for the receipts of my booking for many times through both emails and phone calls. However, they delayed that for one month and haven't answered yet! Besides, the man answered the phone doubted my language ability three times, which made me rather unhappy. When I asked whether you could call me back because the connection was not so good, he refused and rudely said, No I can't, I am too busy.
I will never ever book any tickets through Bravofly, the worst agency!
Dear Prospective bravo flight customer,
All the above comments regarding bravo flight is absolutely correct. Bravo flight is the WORST service you could use. I had a horrible horrible experience with them. I booked two tickets one for me and one for my mother. The tickets somehow managed to both go under my name and I called their HORRIBLE customer service line and they told me the same b.s. that they told every one on here...that they will get in touch with the me but never did. I never wish this misfortune upon any being!
Bravofly is terrible! NEVER EVER under any circumstances book your flight through them! I'm trying to get my money back for a flight that was cancelled and it is very difficult. I don't think I will ever get it. Dealing with the customer service is a nightmare . I fly quite often and I'm sure I will never book anything through them again. I would advice everyone to do the same. For sure I will not recommend Bravofly to anyone and I will strongly discourage them from using their website. K.
I am still waiting for a refund from BravoFly, it’s now been two weeks, and no response has been received. They had messed up out group booking, and I had to buy a new ticket. On speaking to a CS staff I was advised that I will be refunded for the new ticket I bought. I have now sent them two emails, no response as yet.
I agree with the MoreI4! Don't use Bravofly! I have now had two bad incidents and WILL NOT use this website ever again. (It was only that I had pre-booked a flight, otherwise I would not have used them a second time) In response to my first complaint, I got an identical response to you and when I contacted sofia@bravofly.com - I got more of the same and no action.
The latest incident has me really annoyed though! I finally got through to the call centre (paying my EUR 6) and was told someone would call me with the changes I was requesting (we confirmed my phone number at this time). I then get an email a few days later saying that my number had been incorrect and they couldn't contact me. I had received no calls and I know my correct number was given. I decided to just forgo the flight because I was paying more money calling the call centre to fix the problem. Then today I receive a reminder sms about the flight. So clearly, bravofly do have my correct phone number! I am so appalled, I am on a campaign to tell people DO NOT USE BRAVOFLY.COM!
It's definitely a terrible costumer service. I needed to change the time of a flight for a business meeting and the whole thing is a catastrophe by them.
I even called the airline and they insured me that through my booking I have to be able to make changes throughout the travel agency. My life would have been much easier if I would have booked directly by the airline.
Bravo fly doesn't let you make any changes in your booking online. So you have to call their crappy number and wait hours and hours on the phone and pay a huge amount of money for the phone calls, and still after 15 mins wait about 1/5 Euro per minute, they tell you all lines are busy, call later ... every time I call, that's the case! Then why don't they have an online service, when their phone lines are so busy ALL THE TIME!
Charged my visa card and got nothing in return. Will be asking visa to launch an investigation as i cant even get in contact with the company.
i am in the process now of trying to get back money for a flight i was wrongly advised by bravofly to buy! i have been waiting for over 6 weeks now for a call back from a supervisor!terrible terrible service!