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Bravofly
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1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bravofly reviews & complaints 378

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6:45 am EDT
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Bravofly airlines and car rental

SO HORRIBLE!
My outbound flight was cancelled, I received incredible grief about a partial refund. They kept telling me it was my job, not theirs to contact the agency. I had to purchase separate outbound flight as they would not refund my car rental or my inbound flight. Then they would not adjust my car rental time to match the new flight time.

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2:45 pm EDT
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Bravofly cancelled flight

Don't but plane tickets from Bravofly! (remember this name!)

They have informed me that my flight back with BA was cancelled (which is legitimate), but then asking for a refund became a total nightmare.

I keep getting answers from a person called sofia ([protected]@bravofly.com). They all look the same and looks like it is not a human behind them but an automate response.

They keep telling me that my request for refund is an ongoing process with BA, but fail to provide any detail on that.

Reading through the web, it looks like cancelling a flight and then not giving back the money plus getting non informative answers for months from their customer service IS A KNOWN PROBLEM FOR MANY PEOPLE.

#Bravofly #Fail #Scam

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3:21 am EDT

Bravofly unethical and deceptive business practises

My advice: Do not use Bravofly or their affiliated company Lastminute.com. They are using a deceptive "bait and switch" business model to lure customers to "book" and then email back several hours later to say the flight is only available at a higher price. Here's what happened: I went to Skyscanner to find a cheap round trip ticket to Athens to attend a christening. Bravo's price for flying out with Ryanair and returning with Aegean seemed like excellent value at £190 for travelling during the peak summer months. I booked it using Bravofly's online system. The confirmation only included a Bravolfy booking reference number with no mention of the price I had agreed to pay. When I rang their India call centre, they said the delay was "because they needed to confirm that my debit card was valid". Everyone knows that can be done automatically but their agent said it could take "several hours". I then went to bed. When I checked my email i nthe morning, I saw a message saying the price was no longer available but I could secure the booking by ringing their call centre and agreeing to pay an extra £27.19. I agreed and spoke to Lucyna in their Prague office. who told me that she could not even confirm the new higher price because that was "handled by a different" team. Lucyna said I should get the confirmation in a "few minutes" But after i waited two hours and no confirmation came through I called to cancel" By this time the prices on the airlines' own websites had increased by £86 in addition to the £27.19" increase. Do not use this company! I'm just hoping they won't delay processing my refund. Lesson learned!. Book directly on the airlines website and resist these fake discounts.

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1:43 am EDT
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Bravofly unwanted refund bravofly

Dear,

As some days have passed without a reconfirmation of my flight by mail i'm sending this message. Due to personal circumstances I demanded information regarding a possible refund of my flight. Since the amount of money I would retrieve was insufficient I declined the refund by mail, as was stated in your policy. Your company replied, confirming that I would keep my tickets, and the reservation would remain unchanged. (See included screenshot) however a few day's later I received a notification that my flight is cancelled and a 83 euro voucher (I paid 1050 euro for the tickets) which I did not demand. After I pointed out this mistake, you replied it would take some time to look into the matter. That was about a week ago.

I would like to stress the urgent need for a reconfirmation of my flight, which is due in less than 2 months.

If no reconfirmation is possible, I demand a full refund as this is not a mistake from my side.

I trust given the circumstances, I will receive a reply with a solution a. S. A. P.
Best regards,
Wb

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walbach
, US
Aug 31, 2016 7:54 am EDT
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Early June 2016 I've booked a flight Basel - Bucarest for 7/9th October 2016, for 406 €. As something didn't work with my e.mail I only get a confirmation on my phone. On the next day, I've cancelled this flight by phoning to Bravofly customer service because my mother told us she will be at hospital at this time.
The flying company WIZZAIR confirmed that they were ready to cancel my flight with a refund of 149, - €. I didn't agree with the refund amount and asked BRAVOFLY to refund me the whole amount I've paid to them. SInce three months now, they refuse to refund me anything, they ask and ask me again for the confirmation of the flight, for documents that I've never got. BRAFOFLY is just a "nightmare". I'll never book with them again.
Dominique ZEHLER - 68230 WALBACH FRANCE

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12:47 am EDT
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Bravofly Unwanted refund

Dear Bravofly,

As some days have passed without a reconfirmation of my flight by mail I'm sending this message. Due to personal circumstances I demanded information regarding a possible refund of my flight. Since the amount of money I would retrieve was insufficient I declined the refund by mail, as was stated in your policy. Your company replied, confirming that I would keep my tickets, and the reservation would remain unchanged. (see included screenshot) However a few day's later I received a notification that my flight is cancelled and a 83 euro voucher (I paid 1050 euro for the tickets) which I did not demand. After I pointed out this mistake, you replied it would take some time to look into the matter. That was about a week ago.

I would like to stress the urgent need for a reconfirmation of my flight, which is due in less than 2 months.

If no reconfirmation is possible, I demand a full refund as this is not a mistake from my side.

I trust given the circumstances, I will receive a reply with a solution a.s.a.p.
Best regards,

WB

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4:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Bravofly scam organization

I have booked a flight via Bravofly and they took my money. Then they said that I have to call them and confirm my flight. You see the scam? First they take money and only after that they confirm flights! So I called them but no one answered. Sent them messages and still no reply! Then, they finally contacted me and guess why! Ticket prices increased and my $500 ticket already was over $1000! They called me and told that I have to confirm my flight but since the prices had changed I have to pay the difference! I said no and demanded my money back, but they said that they don't do refunds! So they stole my $500!

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chelseamadamhorse
, AU
Aug 11, 2016 11:58 pm EDT
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Hi Sofia
I have made several purchases with Bravofly in which I would like to make changes to. I tried calling the Australian number but it no longer exist. After reading all reviews, I am now worried if my confirmation for my bookings are even legit or do exixt?
Booking ID [protected] [protected] [protected]

I have bought 3 extra luggages that I don't need AU$30.35 x 3...I would like a refund please.

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nettia johnson
, US
Jun 06, 2016 1:27 pm EDT

I booked a hotel room through this company via last minute booking.com. and they informed me that they couldn't confirm the debit card so the booking was canceled but the amount was frozen to secure the payment but would be available depending on the bank. After the myself and the bank making several attempts to contact them we were told that the money had been released. The bank asked for a confirmation email and was told that they would send me one. Meanwhile and had to book my hotel and pay with money I didn't have. I went on my trip, but couldn't really enjoy it due to the fact that we had limited funding and didn't know how we were gonna pay for our room. On the 3rd night we were locked out of our room due to none payment and not being able to secure it or find the reservation through last minute booking(bravofly). Now we are headed home and the bank says its pending because they still waiting on the confirmation email from the company. Please help me get my money back... My booking ID #[protected] Nettia Johnson

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11:57 pm EDT

Bravofly unauthorized credit card charges

This is another scam action from bravo fly.

I also booked last february 27-28 with booking id #[protected]. Got an email that says the reservation was successful. But unfortunately, it says on the email that they're security system was unable to verify the details of my credit card and that the booking has been cancelled.. I called the bank and confirmed that it was already been deducted on my acct. I try calling bravofly until now but i'm not able to contact the scammers. Total of eur 335.30 is the amount of money that the stole from me. How can I get it back.? Help pls.

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Malek Elalem
, CH
Jun 30, 2016 5:34 pm EDT
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Hi there, I just went thru the exact same experience and I am wondering if the refund ever cam thru? I am out $2, 200 in total!

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6:56 pm EST
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Bravofly pending refund

I booked a flight via Bravofly in January this year; unfortunately due to circumstances beyond my control (which were communicated to them in a timely manner and evidence provided) I am unable to travel.

I contacted them telephonically on 26 February requesting a refund; I was asked to send an email, which I did immediately. I got a standard response that my request was "with the correct department" and it would be processed.

I wrote back requesting firmer details I. date and amount of refund; they did not respond I wrote back again and still got the standard response.

What recourse do I have?

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2:32 am EST

Bravofly cancellation of booked flights and refund not forthcoming.[protected] booking id

I booked and paid for 3 return tickets ID [protected] on 5 August 2015 from Johannesburg to Inhambane departure 18 Dec and return 2 January. At end October Bravofly emailed me to say that those flights had been cancelled and offering me alternate flights, a credit or a refund - those flights did not suit us as we had connections from Johannesburg to UAE and Cape Town already booked and paid for. I elected to have a refund. I booked other flights with another agent and had to pay for those too. (I am suspicious that those flights had never been cancelled). After much emailing and frustration, Customer Care at Bravofly sent me an e mail saying that the refund had been processed and if the money did not come through within 2 months, I should refer to my bank. My bank cannot trace a deposit without any information - from where, when etc - I e mailed customer care on 24 January and again today - I am really shocked by the abuse served to me, a customer by Bravofly -

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4:57 am EST

Bravofly flight change

I had a terrible experience with Bravofly. This agency is a completely scam. I bought a ticket go/return Melbourne/Madrid with them and paid the extra service of full flex in order to be able to change my return flight in case I needed to. 2 weeks before my return flight, I asked to change it from January 2016 to September 2016. For 1 week, they were sending me nonsense emails, without giving me any clear solution to my request. I was trying to call them as well, but they kept sending me to other phone numbers, and no one was apparently qualified enough to do what I was asking for and what I paid for when I purchased my tickets. It is also very funny; that when you contact the company with their base in England, they ask for your banc account details and tell you the cost for the minute is 6E! When I asked for the Spanish central to call them, they send me to call the Australian central. I called the Australian one; all the lines were surprisingly occupied (I called for 4 days straight, making sure it was in the Australian working hours). Finally, after a lot of phone calls and emails, I asked them to change my flight to the first week of September, and they told me its around 1500E to change my flight. I asked to change it for the cheapest day in September and they answered me that for the 10th of September it would be a cost of over 1000E! In their website, the flights showed for the same dates are around 700E! So I paid an extra service for nothing and lost my return flight as the agency is not able to change it (they say it depends on the airline). ALL LIES. I am so disappointed. It’s the most dishonest and unprofessional service I have ever experienced in my life. So, my advice for those out there planning on buying anything through them, don´t do it! You will safe yourself some money and headaches!

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laow
, US
Jan 21, 2016 9:38 am EST

I had same feeling! The WORST service ever! I am still waiting the email from bravofly for changing my flights but no answer. Who charges 6E for 1 min call! Stupid.

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9:21 pm EST

Bravofly unethical behaviour

I booked five return tickets last October for myself and my family to New Zealand from Sydney to travel from 13th - 20th January 2016 (booking ID [protected]). A few weeks later my sister in law was told by work that she could no longer take the time off, so my sister said she will take her place and come on the trip. Upon calling Bravofly (which took 5 calls within Australia to get through to anyone) they informed me that they would have to check with the airlines to figure out whether changes could be made on the ticket. Everything was fine up until this point, and I awaited an email from them to tell me the outcome. A week later and I had not heard from them. I called again, and they told me they would try the airlines again. Another week passed. This went on 3 more times before I got told they couldn't change the name and I would have to get a refund on the ticket in order to rebook using my sister's name. This happened after customer service representatives hung up on me twice (for no reason- I was not being rude nor aggressive). I was also only going to receive less than half of the money back on the ticket price. Another week passed before they sent me an email asking me which option I preferred for my refund (money put back on my credit card, or a voucher). I selected voucher and received an email back saying that the refund has been confirmed and I would shortly receive discount code details to rebook. This was on the 24.12.15. Yesterday, the 4.1.16, after not being able to get in contact with anyone from Bravofly for the past week, I called and they said I would receive my discount code details by today. I haven't received anything. Called again today at 1pm and they said I would receive it this afternoon. We fly out next Wednesday and my sister still has no ticket, nor have I received a refund. It's been over a month since I called to change the name on the ticket and now the prices have increased significantly. I'm not impressed at all and require immediate action with the full amount to be refunded by tomorrow. Bravofly does not offer a complaints section on their website, nor an ombudsman in Australia to contact.

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3:59 am EST
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Bravofly incompetent customer service - not acceptable

Good morning, the customer service is incompetent and uneducated. I asked more than one week ago to change my last name on the ticket due to marriage. On the ticket is my maiden name and I need to change it to my married name. I called to bravofly 6 times, sent them all the documentation - scanned old passport, new passport, marriage certificate in english and they are still refusing to do the change. I book the ticket from qatar airways via bravofly. Bravofly keeps telling me that they are sending emails to qatar but qatar is not replying. Just now I called to qatar airways official call number. They advised me that the name change is possible but they don't work via email and they never received anything from this travel agency, no single request to change the name! Qatar advised that the travel agency needs to contact them over the phone! The lady even gave me the italian number for them, for travel agencies - please call them! +[protected] she make the note in the reservation system to my booking that the name change is possible - all they need to do is to call them! They can clearly see the note! I don't understand how is possible that the agents from bravofly don't know the rules and don't know the standard procedure by changing the names in cases like this ! She told me that the change can be done within one day! I called to bravofly already 6 times, spent too much money and they still don't know what to do! They are hanging me up the phone every time I called even when i'm paying it! It's outrageous that the customer has to tell the company what to do! I am flying in 2 weeks and I need the change to be done in advance to ensure that I can fly! Zuzana hrnciarova

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9:30 am EST

Bravofly never use bravoflay!

I booked a flight, but then something horrible happened with my best friend and I needed my booking to be cancelled. I didn't had the time for travelling, because the situation was very serious. I contacted Bravofly and received an email that cancellation was being processed. I heard nothing from Bravofly, so contacted the airline. They felt very sorry for me, but there was nothing they could do. I tried to contact the Bravofly again, but they were ignoring me. So I had no other choice that asking the airline for help. Well, they were well aware of how horrible bravofly is. It was difficult ant took some time, but in the end airline changed the status of my ticket. Bravofly is horrible company. They gave me a promise and I believed. I'll never use Bravoflay or any other services like that. I don't trust them anymore.

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2:27 am EST
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Bravofly bravofly.com - scammers "travel agency"

"I had booked and paid for my flight through "Bravofly", I had a confirmation for my booking, but it is not recognised by your systems/site. Could you please let me know as soon as possible what may be happening? ID booking ... Reservation: ... There is very little time left before departure, supposed to fly at 12.00 and I am very inconvenienced by what is happening. " This email was sent to Ryanair, who was supposed to be the flight company and it was sent to the dodgy travel agency Bravofly. After quite some time, I called one of their numbers for an explanation. Then, after putting me "on hold", this dubious guy said I shoud youse a different email address, that someone else made, by using my name without my consent.. @grit-post.com ! I never had any such address but he insisted I should use this false address only to confirm the check-in, which is clearly not correct and I did not want to accept that I am the recipient of any confirmation with my name to an address that did not belong to me. It seems they are a bunch of scammers that should be caught, stopped and banned from the web sites that have accepted them as a travel company, if they are not even acting from some prison now..

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12:00 am EST

Bravofly flights

I booked a flight from Phuket to Sydney through Bravofly last week. After a couple of days I still hadn't received a confirmation email from them. After multiple attempts to get hold of someone in their customer service branch, I received an email, 24 hours before the flight to inform me my booking had been canceled. No explanation why and as yet, no refund of my money so in effect I have now l paid for the same flight twice. Terrible service. Would not use them again.

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CheesyE
, PH
Mar 18, 2016 12:20 am EDT

We need to get our hard earned money back.

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JJJJ2015
, DE
Dec 04, 2015 1:49 pm EST
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They are scam and I was also scammed by them. I am writing you to encourage the action against them. I request you to go to police and tell them your story and also inform scam controlling services. We consumers should fight for our rights. I am preparing to file a case against them in consumer court and ask for compensation as well. Let's not be silent and stop these scammers.

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5:35 pm EST
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Bravofly Scam artists! Beware!!!

This company is a scam! Don't book with them unless you feel like throwing out your money and a lot of your time! I made two mistakes regarding Bravofly: 1) I booked with them in the first place (...way back in March 2014. This flight was mysteriously cancelled, and I was offered a voucher or a refund. I requested a refund immediately. But despite my request, and a confirmation of this request (it was "registered in [their] system"), I received a voucher number two weeks later. Strange and suspicious.) 2) I gave in and used that voucher to book another flight. (...being weirded out about my sudden flight cancellation and the fact that I received a voucher code instead of the refund I requested, I thought that perhaps I ought to use the voucher since all signs were pointing to me never receiving anything if I waited for the refund.) WHAT HAPPENED AFTER THAT WAS EVEN MORE RIDICULOUS: I used the voucher for a flight for my husband (...as I had already booked my flights since I was super pregnant and had to get in the long-haul before I popped...), and it was ALSO CANCELLED, ONLY ONE DAY before his flight while we were in Portugal on our baby-moon. Amazingly, I caught the email regarding this cancellation with a few hours (the email said I had 72 hrs to respond AND that "the only possible alternative was a refund"), called the phone number they provided in the email--not a valid number, called EVERY number on their extensive list--not one worked, and wrote back an email calmly stating my irritation with the 2nd cancellation and its severe inconvenience it caused us, also stating that their call centers do not accept calls (yes, I even tried paying the Vat 6, 10 from a landline), and to RECONFIRM that yes, of course, I wanted that refund (since, in their words there was no other alternative). Then I had to scramble to buy an overpriced last minute ticket for my husband as I was preparing to board a plane for the States. During my ten hour flight to the States, apparently they tried calling me twice, which I could not, of course, answer (TOO LATE, I might add). When I landed, I received an email from them saying that it wasn't their fault (CLASSIC BRAVOFLY: PASS THE BLAME ONTO SOMEONE ELSE), and this explanation: "Please note that we sent you the refund as only option availble, because actually the airline has any alternative flight on same day and unfortunately, during the weekend days, they are closed and we are not able to have any authorization for any kind of option, except refund." AND "Could [you] confirm to bravolfy direcly the refund of total amount transaction?" ...to which I thought, 'fine, I guess that makes sense, even though it was kind of their fault for working with shady airlines that cancel at the last minute for no reason'...and...'what is this, the fourth time I'm sending them an email to "confirm" that I want a refund?...sheesh!' AND, to which I wrote back and stated in e x t r e m e l y clear language that YES-for the fourth time-I want a refund. Seven months and one baby boy later, I received an email stating that the airline went out of business (surprise) and that it's not their fault we have to wait so long for our refunds. A month after that, I get an email stating that I will receive my refund after some months (minus a 20euro fee, of course. Pfff!) Another month later, I get an email stating that they've refunded me 17 euros. What?! I certainly did not pay 17 euros for that flight! To this I sent another (rather irritated email stating that 17euros is an insult). This email did not go through as the email address was no longer valid. I gave up on the whole thing for a while. In March of this year, I finally got a hold of bravofly on the phone, to which they explained that I couldn't be refunded my whole amount (only 17 stinking euros) because I used a voucher (remember that voucher I received instead of the initial refund I requested from the first last minute flight cancellation?). So, I purchased a flight, I requested a refund, I got a voucher in return (for no reason), I used the voucher to purchase another flight, that flight was cancelled super last minute--screwing me over in lots of ways--I was told the "only alternative was a refund, " I waited nearly a year for that refund, to only get 17 euros and ANOTHER USELESS VOUCHER! Why USELESS, you ask? Ha, and the saga continues... Two days ago, I was booking multiple flights for my husband, my son and I. And I figured, 'heck, why don't I try to use that stupid voucher for at least one of our flights?' Hahaha, I booked my son and my flights with the airline (see, I have learned from my mistakes;) and tried to book my husband on the same flight through bravofly. I went through the whole online reservation system, and, guess what: NO VOUCHER CODE FIELD AVAILABLE! I called them (haha...those phone numbers are bunk), I searched and searched, even looked up the 'how to use voucher codes on bravofly page', found exactly where that stinking field was SUPPOSED TO BE (...on the "Reservation" page, under the "Special Transport Needs", in the field “Do you own a discount code (voucher)?”), and it still wasn't there. I tried multiple browsers, I had my husband check on his laptop, I checked on my iPhone, I even had my mom check on her desktop and, it still wasn't there. No such thing as a voucher code field. So, I gave up, obviously that stupid voucher that I never wanted was USELESS...obviously I wasted a bunch more of my time. I decided to write them one last time before I started to go online with my story...because I'm too nice for my own good...and guess how they responded: "Thank you for contacting us. Regarding to your previous e-mail, we would like to inform you that you can provide your voucher code on the "Reservation" page, under the "Special Transport Needs". If you have any further questions, please do not hesitate to contact us." YOU KNOW WHAT I DID? I checked--for the exact same flight--and, hahahaha, that VOUCHER CODE FIELD MAGICALLY APPEARED. (In other words, they repaired their website after I messaged them). Oh my...oh my, oh my, oh my. Not only did they lure me in with a fake flight on a bankrupt airline, then cram a voucher down my throat when I demanded a refund, then-when I used that voucher-book me on another scam flight, then yank me around for a year saying that I'd receive a refund (it was the only option, right?), then give me another frickin voucher that could not be used when I needed because there was no voucher code field where it was supposed to be, BUT, instead of apologizing for a glitch on their website or some normal excuse like that, THEY ALSO INSULT ME BY INSINUATING THAT I WAS TOO STUPID TO FIGURE OUT WHERE THEIR DARN VOUCHER CODE FIELD WAS ON THE RESERVATION PAGE! Really. It's one thing to steal some one's money through a run of the mill scam, it's another to insult their basic intelligence regarding the inanely simple task of filling out a da*n webpage form. So, Bravofly, keep my money. And don't even bother responding to this or apologizing...we are beyond that. (by the way, I'm posting this on EVERY travel site I can find, so have fun erasing it;)

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10:23 am EDT
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Bravofly flight ticket

This company is a complete scam with poor customer service... I feel so sorry for their call handlers because they are trained to lie to customers. I booked two tickets and made payment on my visa debit card. Few hours later I received an email that the ticket has been voided and would not be issued. I kept ringing bravofly to refund my money with no success only telling me to be patient. I had no other choice than to let my bank know that the frozen payment was a fraud and the bank had to block it from their end. Never again going to use this rubbish bravolessfly.

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Update by Ademola
Oct 27, 2015 10:25 am EDT

This company is a complete scam with poor customer service... I feel so sorry for their call handlers because they are trained to lie to customers. I booked two tickets and made payment on my visa debit card. Few hours later I received an email that the ticket has been voided and would not be issued. I kept ringing bravofly to refund my money with no success only telling me to be patient. I had no other choice than to let my bank know that the frozen payment was a fraud and the bank had to block it from their end. Never again going to use this rubbish bravolessfly.

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12:37 pm EDT

Bravofly tickets for flight

I requested a return ticket from Sydney to London in August 2015 and when the booking confirmation arrived by email, it was booked from London to Sydney return. The WRONG DIRECTION. They offered me less than 20% of the ticket cost as a credit towards a flight in the right direction. AU$345 from a payment of AU$1, 780. I am still trying to get a refund 2 months later.

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3:35 am EDT

Bravofly worst customer service I have ever experienced!!!! never again!!!

Booked my flight for for 590 euro. ..received an email of reservation and was told to wait until I received my confirmation..2 days later I received an email stating the price of my reserved flight had gone up and I had to pay the increase...I spoke with them on the phone and after a lot of convincing a chap named Sam explained I must pay the extra money..I payed only because I desperately needed to be on this particular flight..after our conversation I decided to check Skyscanner again and ther was my same flight for 590 without the increase I called British airways as I was due to fly with them and asked if there had been an increase in price he said no! He said I had been taken for a ride by bravofly and should try to get my money back..I have been calling for 2 weeks every day! Same story everyday there is no manager available and they will forward to claims dept where it has been for over a week now and guess what the claims dept don't deal over the phone! How bloody convenient for them! I called and told bravofly that's claims are not contacting me and they advised me to wait even longer I'm flying in 4 days! ! I'm disgusted with them andhow they have treated me basically ignoring my complaint!never again I have learned my lesson and I hope anybody reading this will take advice and do not book through bravofly please! !

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6:11 am EDT

Bravofly stay away, it's a scam!

I went to Bravofly website to book a flight that advertised a good price on the date I was planning. The website lead me to believe that the flight was available and send me confirmation of my request via phone and email. Half an hour later they send another email saying the flight is not available anymore and to contact them as there was an alternative for the same day just hours earlier.
I contact them I tell the operator that I can change but I wouldn't pay more for it as they shouldn't advertise a product that's not available. The operator said he was going to see what he could do about it and half an hour later a lady calls from the company and confirms that my flight would be changed on the same day just a few hours earlier with no extra charge and an email confirmation would then be sent to me. I waited 3 hours and there was no email and I call Bravofly back, the operator then tells me that the reason why my flight wasn't changed was because there was an amount of £98 left to pay!
Are you kidding me! I explain that I had been confirmed by the lady just 3 hours before that there wouldn't be any extra charge for the change and now you're telling me I have to pay extra £98? NO FREAKING WAY! The operator kept insisting that I could either cancel or pay for the change! So I decided to cancel because for the amount of cheating was reaching unbelievable proportions! On top of that they charged my card and the refund can (most likely will) take several days to return to my bank account! Unbelievable!
STAY AWAY FROM BRAVOFLY they lie to customers, advertise a price to lead on the customer to believe they're getting the best deal while not booking other flights and then later on say the flight is not available and after saying there was no charge for the offered flight change, completely change what they just said and go and insist that after all you do have to pay more for a different flight?
So instead of booking other possible flights that I could get cheaper, bravofly conned me, wasted my time, blocked my money, lied to me, and completely disrupted my plans...
It's a total scam! I have dealt with other companies with late flights and this is a first and will be the last.
Bravofly you are Creepfly instead and I'm never dealing with you again!

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Millie26
, US
Nov 11, 2015 5:55 am EST

You are so right! Bravofly took money out of my account 9 months ago and after dealing with them that whole time I STILL haven't got a refund that they keep claiming they issued. They literally just tell me every time I ask that it will take a couple days or to contact the bank to "unfreeze" the funds. After contacting my bank a million times and being reassured no money was even attempted to be refunded into my account Bravofly just sends me the same stupid requests over and over (i.e. send bank statements, contact bank, send booking number) I have done all of this so many times over the last 9 months I am just so fed up and want to pursue it legally except they are impossible to contact except through the email which takes days for each response IF they even bother to reply.

EVERYONE AVOID BRAVOFLY AT ALL COSTS! THEY ARE MAJOR SCAM ARTISTS AND THIEVES!

Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

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Contact Bravofly customer service

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

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