Bravofly
reviews and complaints

Dear Customer Care Team,

With regards to the above mention subject, please be inform that there is a confirmation message that has been send to me saying that the certain amount (8074.07 pesos) is already deducted in my (debit) card last 01-06-2017 at 2:30pm and was credited to the BRAVONEXT SA account. Meaning to say, you already deduct it to my card and then you are sending me email that the Booking ID [protected] is cancelled. I want my money back as soon as possible.

I received an email with:

[protected]@en.customer-travel-care.com
[protected]@en.customer-travel-care.com

This is for your information and necessary action.

Regards,
Abid Al Mansoori
+[protected]

My flight tickets were payed for but I never received my tickets but they took my money all right RUDE and NASTY not helpful at all I went to the Fodor of biking my flight through them thinking that it would be a good idea and safe but no way is it at all rob you of your money that is all I have rang them also they are no help what so ever very rude just want your money give you no tickets for it o have them my address and mobile number and all DISGRACE

On May 17, we (party of three) missed our flight from Manila to Stockholm due to faulty informtion provided by Bravofly. I never received the usual booking details by mail so I relied on my printed online information provided by the Bravofly app. I am attaching this information. All flight data here is off by 6 hours causing us to arrive at the Manila Airport too late for our first leg to Bangkok. There were also no other fligths to Bangkok available to catch our next leg in time. The information has since been corrected but due to login problems I never had access to it.

I had to rebook all tickets. I hold Bravofly responsible for this mishap and ask to be reimbursed the cost of the current tickets, USD 3, 027. I’ve been using Bravofly services for several years and I hope they appreciate my predicament and resolve this amicably. But obviously I am prepared to see this through all the way.

Dear executives,

my ID Booking: [protected] (cancellation), under Ana Katherina Schulhauser

I am bit shocked that BravoFly is not being very transparent with the entire issue and I feel I am being taken advantage.

I booked a flight Wed May 10 and the next day - my husband said that he cannot come/fly, so I called the next day and requested a cancellation, on the phone she said it would take 2-3days to get an answer from Wizz Air.

Sunday evening May 14 - I received a cancellation email, very deceiving the email said it I would receive €233, 96 for the refund - I assumed it was per person!

I found out that I would receive only €233, 96 from the €499, 62 paid - it is not even 50% of the price paid only a couple days before, I have called 4 x times trying to clarify but no success.

They keep sending me the same email saying that it has been confirmed by the airline and I am sending an email back that I do not wish the cancellation anymore.

I prefer to fly even if it is myself and will try to push my husband to fly as well.

Would you kindly look into this asap - so I can decide what to do.

It would be highly appreciate.

Kind regards
Katharina Schulhauser
Tel. +[protected]

Booking ID [protected]

On 18th April 2017, I have booked Las Palmas-Zurich-Dubai-Delhi flights for 11.06.17 for 3 passengers on Bravofly.com and paid full booking amount. On 2nd May 2017, Bravofly sent me an email informing that airline has cancelled the flights booked by me and offered me alternative flights and asked me to respond within 72 hours as to whether I want to accept the alternative flights offered to me or want to cancel the flight booking (which were cancelled by the airline}. Since the alternative flights offered to me are not suitable to me, I requested bravofly to refund the money paid by me for the bookings made by me. However in spite of sending repeated reminder mails, They simply replied that they have requested their specialized team to take up with airline for refund. However even after passing more than a week Bravofly is not refunding my money.

Shiv Shankar Garg

I have a round trip ticket with the full coverage, with policy number brtop950895139 for travel
From copenhagen kastrup - cph mahan airlines - (w5131) on 12 march - tehran imam khomeini international - ika mahan airlines - (w5130) on 23 march with booking id: [protected]
I was to discuss cancellation and how much is refund if I canceled my ticket that brofly sent one email to me that flight is canceled. after that, I told them please refund my money.
Yesterday I received one email that they said you will receive about 500 kr while I paid for ticket 3500kr. I think it is not fair. I really need help to get my right. I am looking forward to hearing from you.

Dear sirs,

My name is Francisco Cabral

Inspector and Auditor of EASA European Aviation Safty Agency .[protected]
Simulator Instructor at Airbus Asia Training Center [protected]

Travel confirmation Singapore to Denpasar 11/04/2017 Booking ID [protected].

We have booked 6 tickets from Bali to Singapore on Asia Airlines through your agency Departure day 11/April and returning flyght on the 17/April, By mistake, we still aren't certain if ours or yours, the date isn"t correct. It should be on 17th April and it is on the 17th May.
On the date we notice the mistake which was o the we immediately called you to try to solve the problem. You informed us that in a maximum of 72 hours we will give us an answer we the quotation for the change. We still asked if there was any possibility on being less hours but we were informed that we had to wait. Even though we called 24 hours after to know if there was any new information. Once again were informed that we had to wait 72 hours which we did . After that time passes and as we had no news from your agency we called and were informed, hat even that the 72 hours had passed, you still didn't have a solution . What was told is that you couldn't reach the airlines to know the quotations. Said that were very sorry, that we were right and that will take this issue as urgent and in the next day we will receive a email with quotations. Unfortunately it didn't happen and we call again and were informed that we had to wait more because the time for this situations should be 7 days . Which we said it was a wrong information because always said 72 hours . If we knew it would take so long we had already contact our selves the airlines to have new quotations . As you know, each hour that passed more expensive the tickets became.
Later we received a SMS saying that we will receive an email with the quotations . We never received it and we called to Bravo Fly again(you can check that because all the telephone calls we made were recorded)informing of that.the answer was that you will send it again . Never received it ! So we had no solution then to buy 6 new tickets, which were extremely expensive because we bought them almost in the date of flight.
We also wrote to Air Asia and explain the situation . You still have time to arrange a solution as the returning flight will be on 17th May .

Kind regards

I have booked a round-ticket to Vietnam on 14 April 2017 since last October 2016. I planned for vacation in advanced for spring break 2017 so I booked the ticket soon for a cheap one. Unfortunately, my plan changed inexpertly last month so I tried to contact Customer service at email address Customer Service

for a refund on March 11, 2017; more than 1 month before the flight. Then I received an email told my flight is cancelled, and need my confirmation for refund or change alternative flight. I replied for monetary refund. Then I received an email said they would “I have requested a cancellation quotation to my support team for the both ways flights. The quotation will be sent to you in next 72 Hours to 7 days maximum. The quotation will be in the form of cash and voucher options”. I waited for 7 days without any information or quotation so I have to call the Customer Service, the answer for my case that if I want to refund, it would be charity refund/null refund.
On March 15, I sent another email to request for paying more to hold my ticket because I couldn’t know the exactly day for my flight yet. After that, I received an email said
“If you would like to change your flight to a different date, we kindly as you to send us the following details about the request:
- flight that needs to be changed (outgoing/return).
- new date requested.
- names of the passengers affected by this change.
After contacting the airline, we will send you an email about the change possibilities and prices. If you accept the quoted price, we will contact you on the phone to complete the transaction.”
I continuously waited for maximum 7 more days without any information or quotation, I asked for the right number/person to support/solve my problem and received a list of number. then I have to contact the provided number about my case and they said they can’t give me the answer for this case; they would contact and inform me about solution later.
In one month, they kept sending me tons of email inform about my flight cancellation and ask for confirmation of refund/alternative flights. No any solution or real support. Until now, there is 10 more days of departure and I had request for nearly a month but there is no support.
I felt really frustrated about the mismatch in the way they support their client and unprofessional of their Customer Service, wasted clients time without any considerable solution. I had to pay nearly 700$ for the ticket, it’s not 70$ or 7$ to say thing called “charity refund” while I informed the airlines more than 1 month before departure day. And now I don’t know who and how to complaint and get back my money or at least a reasonable answer for my case so I have to write it down here.

I want my money back and I need them to refund me as soon as possible. I cancelled my ticket and Bravofly rep promised I'll get a full refund any time soon. He was not able to tell me the exact date but he said that it can take up to 2-3 weeks to process a refund. I thought that was way too long, but Bravofly rep said that it depends on banks. I decided to wait and see what will happen and unfortunately even after a month of waiting there was no money.
Bravofly said that I need to contact my bank and asked them.
My bank manager said that Bravofly never transferred anything and that moment I realized that they never even planned to refund me. I sent them a message and tried to call but they did not reply. I wish I had read the reviews earlier.

I bought a ticket#[protected] for flight from ho chi minh city (vietnam) to auckland (new zealand) on 11 feb 2017 with booking id: [protected] for my dad and my 2 kids.In the ticket and itinerary sent by bravofly, it's only 1-stop at kuala lumpur (ho chi minh city _ kuala lumpur _auckland). However, when they came to the airport on the departure day, the reservation made by bravofly was refused to proceed by the airline for wrong information provided in the itinerary as the actual itinerary is 2-stop flight (ho chi minh city_kuala lumpur_gold coast_ auckland) and we need to have transit visa for the stop at gold coast (australia) which was hiden by bravofly. So we had to buy another tickets from other airlines to travel the next day.

The misleading information provided by bravofly led to the serious consequences of and extra cost for last minutes tickets + accommodation and the tickets sold by bravofly can not be used as they are non-refundable tickets.

I'd contacted your customer services via phone + email to request a refund as all charged are made to bravofly's account directly, but have not received any proper response on the incident.

I am strongly request a refund of tickets fare as it is totally your mistakes for misleading information. If you do not process for my refund, I will log an official complaint to iata for misconduct failed iata accreditation standards, and will keep tripadvisors/cheapflights posted on the misconduct.

I am looking forward to your proper response and action regarding the issue.

Regards,

Diep ly

When I bought the ticket online, I was told that the cost was HK$1509.01 (online webpage is attached, showing the amount at the top right hand corner). Later the same day, I received the travel confirmation, saying that it costs HK$1, 656.61!
I don't understand why there are HK$147.6 more being charged!

In the confirmation under the paragraph headed "Attention", it says that I have chosen a travel option comprised of transport services whose bookings will be managed separately. I did not book any "transport services" other than the flight return ticket, please explain why is that and refund the HK$147.6 to my American Express Card!

I requested a change of date for a flight the same day of purchase. They sent me a quotation later on to which I accepted online, since I did not see any changes I called several times in order to make the purchase. It took them for days and many phone calls to get back to me. When they finally called back, they offered me another price different (higher) from the first quotation. I can not believe a company can be so inefficient. Now they tell me that they will not respect the first price and I have to pay for the highest price. What is the benefit of booking with them? None.

I recently booked a flight for x3 family members using my credit card.The amount was debited from my account, however I was sent an email from bravo fly stating that they could not verify the card details there cancelled the booking!

NB: If they were unable to verify my details then why did they still withdraw the money and state that it would take several days to return to my account ! I do not think this is
a good practice!

Could you investigate! My booking no : [protected]
This has caused alot of stress on my parent and niece who intended on returning home!
This too has inconvenience me and cost more of an expense to book another flight!

Thelma Kersop

You have caused SO many problems, due to your lack in communication skills. I was informed that my initial 10:30AM flight from Nha Trang to Ho Chi Minh City was cancelled, and over the phone, your representative told me I can either change it to a 7:50AM flight or a 5PM flight. I asked for the 5PM flight in which she agreed and confirmed to. Days later, I had to request a confirmation email, cause you didn't even send me one, and I noticed that you booked me in for the 7:50AM flight, which was NOT what I requested. I emailed you to change it, in which you replied that the 5PM flight was cancelled, and I only had a 7:50AM or 11:55PM choice. I was extremely annoyed because you informed me of this VERY last minute, and I had already planned and booked my days, with the intention of flying out at 5PM. I then chose the 7:50AM flight, got to the airport at 5:45AM, to be then told that I was NOT on the flight, because I was still on the 5PM flight, that was actually NOT cancelled, unlike what you had told me. SO THEN I was offered a refund and asked to purchase tickets for another airline, which ended up costing me an extra $50AUD. THANK YOU BRAVOFLY FOR YOUR INCONVENIENCE. Because of the earlier scheduled time change of 7:50AM, I missed out on half a day in Nha Trang, which affected my trip as I missed my bus ride to Da Lat, missed out on riding the elephants and seeing the waterfalls. Are you going to give me back half a day so I can ride the elephants? I don't think so. Your lack of communication and inability to properly reschedule flights that were your fault in the first place, has cost me time, money, and has ruined my Nha Trang experience. Thanks for nothing. I am so angry at what we had to go through and will never use your services again, nor will I ever reccommend you to anyone.

And just FYI, I didn't pick the 11:55PM flight because we would have had to carry our suitcases and bags around for 12 hours, and be without hotel facilities, until we got to our next hotel in Ho Chi Minh City, at 1:30AM in the morning. This would have been an even more ridiculous scenario.

On 11th december my son booked a city break to new york booking id [protected] for my partner and myself using my credit card. Flying from bristol lh5591 to brussels. Brussels to london heathrow lh5594. Heathrow to new york on the 17th february. On arriving to work on monday 12th december morning it became clear I would be unable to fly on theses dates and phoned customer care on [protected] to try and rearrange the flights. I've ask to fly direct from heathrow, which was declined. I've asked for the dates to be moved to march/april which has been declined. As i'm unable to fly on the 17th feb i've asked if my daughter can fly in my place, which has also declined. I've also be told if I cancel I will be charged over £500. I really can't understand why my daughter can't fly in my place. I have been incredibility reasonable and alerted the company that a mistake had been made in less than 24 hours

Hello, I called last Saturday to your Contact Centre from Chile in order to ask the cancellation and the refund of two air tickets that I bought during last June. Your agent told me that he would contact the airlines (LATAM and Iberia) with the purpose of requesting the refund conditions in detail so that I could be in complete knowledge of them. Naturally, he also asked me to confirm the cancellation of my two flights (Bologna-Madrid, Madrid-Santiago, both for the for the 28th of February) and to confirm my e-mail address, in which I would supposedly receive the confirmation of the cancellation and the refund conditions (how much time it will take, how much money will keep BravoFly, etcetera). Nevertheless, until now, I have not received that information.

I have tried to call again to your Contact Centre but without success, so I kindly ask you to confirm this procedure that I requested last weekend and to send me all the details of the refund to my e-mail. Thank you very much.

Regards,

Benjamín Figueroa L.

P.S. My ID booking is [protected], my PNR codes are GSSYYB and UEQGFZ, and my e-mail is benjamin.[protected]@ug.uchile.cl

I want to recover the money back because I revoke these two flights. One of the (Norwegian) from flights repaid me back the money, but the second flight (Easyjet) still not be refunded back to me for your sake.

I m getting email from Easyjet:
Thank you for contacting easyJet.
This is in reference to your email requesting for a flight refund under the booking reference number EQRVQ5N.
I would like to inform you that as your not in the booking, we consider as a 3rd party contacting. I cannot disclose any information of this booking.
I request you to please ask the booker(who made the booking) to contact us with his/her registered email address so we can dealt with the case accordingly.
Regards
Rahul
easyJet Customer Services

My booking number: [protected]
Please reply email to me ([protected]@gmail.com) and back money ASAP. Thank you

I booked and paid for 2 seats online via Bravofly to fly Prague-Venice with Wizzair Oct 5th 2016, booking reference [protected]. I received full confirmation and boarding passes.
At Prague airport we were informed by Wizzair agents that the flight we've paid for never existed!
I accept that Wizzair have no responsibility in this matter.
We eventually got to Venice via Rome after many hours delay and nearly twice the cost of original booking.
All attempts to contact Bravofly have met with brick walls except for an auto-generated email that said my claim would be investigated and I would be contacted within 28 days. That was 6 weeks ago!
Can somebody please advise me on this matter? I will not let it rest as a matter of principle, as well as my desire to have my money refunded.
Thank you.

I booked a flight last october 26 2016 with bravofly and The transaction was successful and i was informed through email that there is a problem which so called credit limit. The amount was debited to my account and was credited to bravofly account. Ive been sending email and messages through facebook and yahoo. I didnt get a reply. Can somebody help me with my issue. I also called them a couple of times and promised that it will be refunded within two weeks. And now im calling them and no one is answering.

Booking ID: [protected]
Contact :RUEL MANUEL

Hello,

I booked this plane ticket (Booking ID: [protected]) through BravoFly seven weeks before the flight date and only when I reached the airport in Iasi at 6am on October 27th did I find out that my flight was cancelled. I would have appreciated some sort of notification of the cancelled flight, ahead of time, but I had not received any notification. I would have made alternate flight arrangements, especially since I had had surgery and doctor's orders to not exert myself. I was forced to purchase another plane ticket (with a different company) to Rome, where I was to book my next flight. I reached Rome at 3pm and, because the Delta terminal was completely shut down, was not able to take an alternate route to my final destination. I ended up having to carry my bags around the different terminals of the airport and to book a hotel for the night of 27-28th of October. On October the 28th I had to pay a fee to be boarded onto the flight to my final destination, one day late.

I reached home and searched my email address again, to see of a notification regarding this cancelled flight, as it has caused me extensive physical discomfort and of course expenses. I am quite upset to see no email from BravoFly or Tarom regarding this cancellation. I am requesting a refund of the money I paid for this original ticket ($66), the price of the plane ticket I was forced to purchase to reach Rome ($288.71, confirmation email from Blue Air included below this message) and the hotel stay for the night of October 27th to 28th (197 Euros, receipt attached to this email).

Thank you,
Mara Maroney