Menu
Bravofly Customer Service Phone, Email, Contacts

Bravofly
reviews & complaints

www.bravofly.com
www.bravofly.com

Learn how the rating is calculated

1.7 378 Reviews

Bravofly Complaints Summary

69 Resolved
299 Unresolved
Our verdict: With Bravofly's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Bravofly has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bravofly. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bravofly reviews & complaints 378

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Bravofly reviews & complaints

ComplaintsBoard
L
11:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly money held

I used the company Bravofly to book my return flights from Bangkok - London Heathrow. I completed the booking and received a booking reference. However, the next day I received an email from their customer services saying they had cancelled my flights. Upon checking with my bank and discovering the funds had been taken and held from Bravofly I called up their customer services helpline. I talked with a gentleman who was most unhelpful and told me to "talk to my husband" about it. I was informed that the flights had been cancelled due to security reasons and the money would be held for "up to 10 days". When I was not given any more information about my flights - and whether I could re-book at the original price, I asked to speak to a manager. I was then told that the "manager doesn't talk to customers." So, in short, I have had a substantial amount of money held from my account with no flights to show for it. Additionally, I cannot book through this company but have to book direct, which will cost an extra $600. This is totally unacceptable.

Read full review of Bravofly and 13 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
13 comments
Add a comment
L
L
louth88
middlesbrough, GB
May 27, 2014 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Booked multiple flights with Ryanair through Bravofly, received the usual confirmation email with a booking number and thought nothing else about it until the week before my first flight when I went to print my boarding pass.When attempting to use ryanair's online check in I was told that my booking number didn't exist and I tried all 3 options to gain access to my boarding pass to no avail.

First thing I did was google Bravofly customer service number and i noticed it wouldnt work with my land line but funny enough it worked with my mobile, I was then put on hold for around 6-9 minutes when I finally got through to someone they're English wasn't great and they didn't even know the phonetic alphabet!

I was then told I was sent an email which I hadn't received detailing my reference number and an email which has been randomly generated for a reason I cannot understand as I have used lots of various airlines and 3rd parity's and only ever used my own email and the booking reference (from the confirmation of purchase email) The lady on the phone then proceeded to tell me my reference number using her own made up phonetic alphabet and broken English.

The email I was given was also ridiculous and caused a lot of confusion with the end of the email address ending in com.com which dragged out the phone call even longer.

Eventually the problem was resolved but At no time was an apology offered or an explanation just a blunt response to any questions i asked.

In my view the company is miles behind its competitors ion customer service and i will make sure to lodge a official complaint through them and will not be booking through Br

N
N
NotHappyAtAll.
Perth Metro Area, AU
Jun 25, 2013 5:36 am EDT

Do NOT use this website to book flights. I am currently very disappointed with them as a flight I booked through them was cancelled by the airline. I asked if they could help me book another option to which their super useless staff member said "there are no other flights" and no alternative arrangements were possible. I told him this was grossly inadequate and his response was I quote... "too bad, thats it". I am being offered a "full refund" less a $50 "admin fee" unless I accept my refund as a voucher... I don't think so as I will NEVER be using your company again. To not offer any help to a customer of yours who is inconvenienced and then charge them for the priviledge, they are clearly interested only in obtaining your money and have no interest in positive public relations or customer service at all. Oh and also customer service person I previously mentioned "lost the connection" on me when I told him that say "too bad" was not acceptable and I wanted to speak to his supervisor.

After reading everyone elses reviews it seems clear that this is how they make their money by people booking and then the flights being cancelled so they have to "refund" less an admin fee (profit to them) or in voucher format which is not useable as they don't ever actually issue anyone with tickets!

R
R
Romilda Roncatti
, BR
Jul 15, 2014 8:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought two tickets through Bravofly website form Ryanair from Rome to Palermo. We arrived at the airport two hours before the flight and nobody from the Ryan Air were there, on the checkin desk and many passangers were there since the day before because Ryanair was on Strike. I called Bravofly and they told me that they didn´t know anything about the Strike and I had to wait until the time of the flight and call them back. Well I did and they told me that they would give my money back. This happened in 5th june and I sent many emails to BravoFly office and they keep answering that they are sending my email to the right department, and nothing has done so far. Even when I bought the ticket I also paid a tax for something called fllght insurance, in case of a problem I would have my money back. So fell so deceived and disrespected from Bravofly,

B
B
BarSmith
Perth, AU
Sep 25, 2014 6:34 am EDT

This is very scam webseite be careful they trying to take you money

Last night. I had tried to book the ticket with you. But the problem is when I paying I click cancel to book coz I have a problem with the credits card that I using.

After I click cancel for refuse paying I got the email confirmation then I call bravo fly in au and they not give the money back! What the hell wrong is this? I had click to cancel the payment but why I have to paid and confirm?

Then I contact them in au with 8 hours they said they not refund me because the airline is not, which is bulll$#*! Coz I called the airline and they will charge me just $50

Bravofly sent me email that no refunded and my ticket is valid anyway! How? It's another 4 months to go. This is very bad sscammer and I will not stop to let everyone know!

My booking is [protected] to show you all that i'm not fake!

Tip for consumers: 1 click 4 all your money!

N
N
NatashaB83
Edinburgh, GB
Aug 06, 2014 2:32 pm EDT

I booked my flights and all seemed well until I got an email saying the time had changed and will be just shy of 3 hours delayed. This wasn't suitable so I cancelled my outbound and asked for a refund. I have since received an email I would get my refund, then another saying if I wanted it refunded to my card or a voucher, I advised refund to my card, then another email saying no refund, then another saying a voucher. I then called the airline that was flying us to find they had refunded the amount to bravofly 2 and a half weeks ago and I still did not have my money. The customer services is by far the worst I've experienced, no managers? Hmm and when there was they refused your call. They when the operators are done talking to you they just hang up! To date I still haven't received my money back and I know they have it. Con artists as I'm sure they are making interest of All the money they don't return.

G
G
giuseppe rotondi
, IT
Jan 31, 2013 8:57 am EST

Do not use Bravofly, especially for trans-continetal with transit in UK
This company provides poor information to travelers, without telling the crazy rules governing simple transit through UK for non EU citizens traveling to many world destinations (a time consuming and costly VISA is required, even for simple transit).
And also they as travel agency only propose transit through UK, so they do not offer any alternative.
As consequence I lose 500 euros, as they propose to refund for cancelation only 100 euros.
Simply disgusting !

B
B
bravoflyvictim
York, GB
Jul 15, 2014 5:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked a flight through bravofly (was directed from kayak.com). The price I confirmed was not what was taken. They took away an extra £31+ (almost 40 EURO) all the while showing me a different amount in the confirmation page.
I called their UK branch and the customer services staff rudely cut me off, leaving me without explanation.
Finally I got to speak to a lady who said that it was card fees. I asked her to clarify how the credit card fees amounted to £31. then she changed her tune and said, it was for two person's fees, to which I responded that I have a screenshot and the fees states £15 (although it doesn't explain why it said £3.19 discount for using mastercard debit, which presumably meant that any other card would have only an additional £3.19 and not £15!) Then she fumbled and said, it was the agency fees. I again pointed out that I had a screenshot of each step of my purchase and it clearly states that "The booking amount on this page shows the cost of the desired flight, inclusive of taxes and agency fees amounting to € 19 per passenger, per route." Finally she said that, the first fees was easyjet's fees, this one is our bravofly's fees! So it was very obvious that they just conned some extra money in the final page and believe me when I say that these figures keep changing all the time. Sometimes, the fees would be zero but the amount would have changed without any explanation. very dishonest and devious trading practise, bordering towards fraudulant activities, bravofly has to be reported. Remember we can report them here http://ec.europa.eu/consumers/ecc/contact_en.htm UK customers can use their form and report them. Please guys, report bravofly if you believe that you have been scammed. http://www.ukecc.net/contact/index.cfm download the pdf file, fill it in and submit, let them know bravofly's stories.

D
D
djedge
, SG
May 02, 2014 8:39 am EDT

After buying a ticket to Kunming in China, Bravofly sent me a notification that the flight has changed. I thought originally it was just a time change, but not at all!
The destination was completely different and the new one was Shanghai. The distance between the both cities are 2500km! The flight number changed and the time too! The flight is simply not the one I booked!
Bravofly asked me if I want to keep the flight. Imagine you purchase a ticket for London, but finally they tell you that you will land in Poland with a different flight, would you accept since all your holidays are in UK? Obviously not, because anyone would definitely consider the flight has been cancelled and replaced by another one. I obviously told Bravofly I can't accept and want to be refund. However Bravofly is a thief and far to be an honest company. Basically, you will never get a full refund for such situation (only a portion of it) since they consider that you are the one cancelling the flight! Crazy! Obviously, at not time Bravofly will tell you that, they are too focus to steal your money.
Bravofly is not honest, a thief, which do not secure your ticket, and will always find a way to trap you.
I would definitely tell people to never deal with Bravofly

G
G
gunnigunn
, IS
Dec 15, 2014 6:38 pm EST

Sofia does not respond to letters - Mail Delivery Subsystem is who responds when trying to contact bravo - they do not answare the phone - althought they charged my card TWICE for taking my call - nope - just let me wait ONE minute on hold and then it is hung up.
Strange that they get away with treating people like they do.

Gunnar Gunnarsson

R
R
Romilda Roncatti
, BR
Sep 24, 2014 8:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After I had written this complain, Bravo Fly show a little confident to solve the problem. They send me an email asking me to chose the money back in my credit card or in voucher. I answered that I wanted the credit in my credit card. After few fays they didnt returned and I insisted by email asking for my answer. In the end they sent me another email telling that I did´t answer in 10 days and I had lose the deadline to have the money back in my credit card. I sent the emails proving that I had answer in 10 days, and not had lose the deadline. They never return and sent a voucher. So they are not fare at all ! I WON´T NEVER BUY ANYTHING FROM BRAVOFLY AGAIN. .

ComplaintsBoard
H
6:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly telephone manner

I had cancelled my 3 reservations of flight on 2013-March-9th. The ID Booking numbers are as following [protected], [protected] and [protected]. But I have a question that is my credit card used to book this 3 reservations was invalidated . The Citi bank give me a new card. So what I should do about it? I had tried to contact with you on the phone, but for my poor English, both you and I can’t get a useful conversation. So I sincerely to ask you to help me. by Yang Tien Tsao

Read full review of Bravofly
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly poor service no customer service

We booked 2 return tickets from London Heathrow to Belfast in March 2012 (see attached email) to travel on Thursday 20 December 2012 at 16.00 returning to London on Wednesday 2 January 2013 14.55. As a result of an incomplete transaction by Bravo Fly we did not make the 16.00 flight on Thursday as the tickets had been modified by Bravo Fly but not been completed properly so British Airways could not find any booking for us.

Finally, after lengthy discussions with a gentleman at Bravo Fly, a lady called Nesrin called me at 17.15 and told me to proceed with booking new return flights to Belfast and these flights plus our original booking costs would be fully refunded. The flights we had originally chosen were specific as we had onward travel at both ends so this restricted what when we could fly so we booked the only flights available to get us out to Belfast on Thursday 20 December and back on Wednesday 2 January. I have attached a copy of the receipts from British Airways for the 2 return tickets for myself and Julie Barber.

The cost of the new tickets was £486.72 each = £973.44 in total to be refunded. Please refund these tickets in full back to my credit card:

Name on card: Diane S Grant
Card number:[protected]
Card Expiry: 02/15

For your information the chain of events prior to and on Thursday 20 December were as follows:
The original booking was made on 24 March 2012 for 2 passengers - Diane Grant & Julie Barber
Original flights were BD086 leaving Heathrow at 13.05 on 20 December 2012 and returning on BD089 at 15.30 on Wednesday 2 January 2013
The eticket numbers were [protected] and [protected] with a PNR 5Y24OX
Bravo Fly then advised that the flights had been taken over by British Airways and we would be flying at 16.00 on BA 1418 on Thursday 20 December 2012 from Heathrow returning on BA1417 at 14.45 arriving at 16.05 into Heathrow on Wednesday 2 January 2013
We arrived at Heathrow airport at 14.45 to check in for the BA 1418 16.00 flight to Belfast
We could not check in at the desk as British Airways had no record of our booking
When we went to the British Airways Customer Service desk they could not find the new eticket numbers that related to the modified BA flight, they only had the old BMI numbers and therefore could not check us in as the modification transaction had not been completed
I called Bravo Fly at 15.05 to ask for the new eticket numbers to enable British Airways to issue tickets for us. The lady on call was rude and after 2.57 minutes put the phone down on me
I returned to the British Airways desk to ask them to try and find the booking but they said it looked like the booking had been cancelled
I called Bravo Fly again at 15.23 to ask for the new eticket numbers as requested by British Airways. The gentleman on the phone gave me the original eticket numbers and again told me to go back to British Airways
By now we had missed the 16.00 flight to Belfast
I returned to the British Airways desk to see if there was anything else they could do but they said we could buy a new ticket or they would get us onto the next flight if we could get the right eticket numbers
I called Bravo Fly yet again at 16.04 and was on the phone to the gentleman for 32.20 minutes and found myself repeating my request numerous times as he was unable to provide the correct eticket numbers that accompanied the modified flights
On a number of occasions he said it was my fault and did I want a refund. I explained that all I wanted was the right information that I would not lose the return flights as well as I was aware how expensive it would be to buy last minute tickets over the Christmas and New Year period (this is why we booked in March)
When I continued to ask for the right information the gentleman said he needed to speak to his supervisor and would call me back
He called back at 16.43 and told me to give the information to British Airways - this was still the old eticket numbers and not the new modified information. Again I told him this was useless to me and there would be nothing British Airways could do for me
He then said he would talk to his supervisor and they would verify with British Airways and call me back
Nesrin then called me back at 17.08 and told me to proceed with purchasing new return tickets to Belfast and Bravo Fly would refund the cost of these tickets and our original booking costs
I confirmed this twice with her that we would be refunded the costs and told her that it would likely cost between £850 - £950 as it was last minute and over the Christmas period. She said this would not be a problem
I proceeded to book two return tickets leaving at 20.05 on Thursday 20 December returning to Heathrow on Wednesday 2 January at 14.45
The total cost for the two tickets was £973.44 ( receipts attached to email to admin at bravofly)
Please can you confirm the following in writing:

Receipt of the information
When the cost of the tickets will be refunded to my account.
If you require any additional information please do not hesitate to contact me.

Still No Response!
Diane

Read full review of Bravofly
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
6:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly the customer service at bravofly is terrible

I bought flight tickets from Bravofly a fortnight ago. Unfortunately the flights were not on the correct dates. I asked Bravofly to cancel the flights and refund my money. Bravofly confirmed in an email to me that they cancelled the flights and would refund the money. Bravofly have not refunded any money. The customer service at Bravofly is terrible. None of the employees are willing to help or even seem to know what is going on. Do not use Bravofly! I intend to take legal action against Bravofly to attempt to enforce the payment of my refund.

Read full review of Bravofly
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bravofly - refund

I bought flight tickets from Bravofly a fortnight ago. Unfortunately the flights were not on the correct dates. I asked Bravofly to cancel the flights and refund my money. Bravofly confirmed in an email to me that they cancelled the flights and would refund the money less an admin fee. Bravofly have not refunded any money. The customer service at Bravofly...

Read full review of Bravofly and 9 comments
ComplaintsBoard
M
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly customer service

I booked flights to Cyprus from UK with Bravofly in November 2011 for me and my other half. They informed us by email that the flight times had altered slight at Christmas, but this was all fine. We were travelling for a wedding so various other people were on the same flights as us. In April one of the wedding party suggested we check our scheduled flight and we were horrified to find our route, times and transfers were all different - we even had a 14 hour wait at Istanbul airport (which is vile considering the entire flight is only 3 hours). We had NEVER been informed by phone or email of this change so would have turned up on the day, found all this out and potentially missed the wedding!

We cancelled our flights that day and since then it has been a war against Bravofly to obtain a refund. From the off they said it was fine and they would simply return the amount in full but it has turned onto email ping pong, constant calls on my part and simply no action from them.

Treat Bravofly like the plague. They are no more than common thieves.

Read full review of Bravofly and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
P
P
Pascal Perrier
, FR
Jul 25, 2012 1:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked an airline ticket when I realized I made a mistake on way back schedule I called them the next day to modify the schedule. 10 days after the request was not even sent to the company and they lied to me saying it was done . I asked then to give me details of the new flight, they could nt and acknowledged it was not yet done, and that I should contact directly the airline company ...they promised to do it right away and to send me an e mail which I'm still waiting for .
Their are useless, liers, incompetent, never bok with this company

J
J
juliettedrouet
Perth Metro Area, AU
Jan 18, 2013 10:18 pm EST

We booked 2 return tickets from London Heathrow to Belfast in March 2012 (see attached email) to travel on Thursday 20 December 2012 at 16.00 returning to London on Wednesday 2 January 2013 14.55. As a result of an incomplete transaction by Bravo Fly we did not make the 16.00 flight on Thursday as the tickets had been modified by Bravo Fly but not been completed properly so British Airways could not find any booking for us.

Finally, after lengthy discussions with a gentleman at Bravo Fly, a lady called Nesrin called me at 17.15 and told me to proceed with booking new return flights to Belfast and these flights plus our original booking costs would be fully refunded. The flights we had originally chosen were specific as we had onward travel at both ends so this restricted what when we could fly so we booked the only flights available to get us out to Belfast on Thursday 20 December and back on Wednesday 2 January. I have attached a copy of the receipts from British Airways for the 2 return tickets The cost of the new tickets was £486.72 each = £973.44 in total to be refunded. Despite emailing them on their admin email where they said they would pass it on to refund department. We have heard nothing! Anyone know another email address to get this sorted?..

T
T
Tina Vaughan
Darlington, GB
Nov 20, 2012 3:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi

Please can you help - I booked a flight last week booking reference [protected] and as soon as I had paid for the flight realised I had booked the wrong flight time - ie should have been departure flight 9.40 and not 12.15 from Newcastle to London. I immediately phoned the contact number given and spoke to Lucas who immediately sent instructions for this to be changed. He assured me that this will be carried out and I will get a phone call within a few hours. I waited for a phone call all night, the next day in the morning I contacted your office and they said to be patient someone will call me back. 3 days later I recieved a call saying it would cost £75 euros to change due to British Airways rules. I contacted British Airways and they said if they had contacted them within 24 hours this would not have cost anything and they did not receive information to change until after this time. Please can you explain what has happened here and if there is anything you can do as I still need to be on this earlier flight. Regards Tina Vaughan

ComplaintsBoard
T
1:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly terrible service

This company has thee absolute worst customer service I have ever dealt withe in my life, and I am not kidding. This was thee first time and definitely thee last time I ever use theis company. I booked a trip from Paris to Prague in early June and when thee outbound flight was cancelled on July 10the, I received an email giving me two choices of replacement flights. Great so far. After selecting thee Thursday flight I wanted (I had to be in Prague on early Friday)...notheing. I waited for 5 days before trying to get in touch withe someone at Bravofly to make sure I had been booked on thee new flight. I waited on hold on theeir "Worldwide" number for over an hour withe no one ever picking up. I theen called multiple otheer locations (Great Britain, USA, etc) and when I finally talked to someone, theey said theat I had been booked on thee Friday evening flight (thee one I DID NOT select). I theen spent thee next 10 days trying to fix theis. I literally talked to someone EVERY day for 10 days and every day theey said theey are fixing it and sending me an email confirmation (which I never got). As I write theis message, I am suppose to fly to Prague in 2 days and I still have no idea what flight I'm on. I have been forced to book anotheer flight and hope to refunded for thee flight theat Bravofly "booked" for me. I honestly can not say how much stress and time theis company has caused me. Every single person who reads theis should use a company like Kayak.com or some otheer website before EVER trying Bravofly. I hope someone from theeir company reads theis. Hopefully theey can realize theey TRULY need to fix theeir customer service or theey will honestly be out of business in a few years.

Read full review of Bravofly and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
J
J
JAVED IQBAL AWAN
, PK
Jun 28, 2014 12:50 pm EDT

I wish to lodge complain and criminal case against them so that others may not suffer at their hands, No matter however much I may have to pay. Is there anyone to help me in this regard? They have charged my card but my booking has been cancelled on the plea of security. They are terrorists, hidden terrorists.
----------------------------------------------------------------------------------------------------------------
Dear JAVED IQBAL,

we regret to inform you that it has not been possible to confirm your booking with reservation number [protected] because a problem occurred during security controls in our system that did not allow to proceed with the confirmation of your reservation.

We kindly inform you that we have already provided to cancel the payment order that you made. Shortly you will receive a further communication with all the details.

For any clarification on this issue we are available under +39.0423.402.040 (EUR 6, 10 VAT included/call VAT included with credit card - only Mastercard and Visa cards accepted) Monday to Sunday 24h/24 (time for english menu).

Best regards,

Customer Service Team
BravoflyRumboGroup

ComplaintsBoard
M
4:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly do not use bravofly to avoid problems

Customer service in Bravofly is unacceptable!

I wanted to rebook my flight 2 weeks in advance.
It was an AirBerlin flight and when I called AirBerlin they told me that will take 5-10 minutes but as I booked my ticket via BravoFly - I have to rebook my ticket with Bravofly. This is when the horror started!

Everytime I called BravoFly they told me this will be done by tomorrow. I started to call them everyday and still the same "We have so much work, this has emergency priority so it will be done by tomorrow".
One day I called them and lady from Italian service remembered me from previous calls and asked:
"You called AirBerlin, right? So what is going on with your ticket?" Who is the one who should know that- me or her?!

On their WebSite it's said that US number works 9am-6pm NY time. I called them on Friday 2pm NYT- the last day before my flight and the only thing I could hear was "Our office is opened 9am-6pm from Monday to Friday, thank you for your call". Maybe this was April Fools in their company but I didn't laugh at all.

There were 2 weeks to rebook my flight but Bravofly didn't make it and I had to stay in US additional week! 10 minutes of work was more than they could handle! I could buy my ticket directly from AirBerlin and I wouldn't have all these problems and I would be back home by now. After reading a few reviews I heard that buying ticket directly from flight operator is cheaper than buying it via problematic Bravofly!

If you want to avoid problems - do not buy ticket at Bravofly!
When you make a mistake during booking, you want to rebook, cancel or do anything with your ticked you are going to have huge problems!

Read full review of Bravofly and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
N
N
No not use bravofly
, CH
Jul 15, 2012 1:22 am EDT

I agree with the MoreI4! Don't use Bravofly! I have now had two bad incidents and WILL NOT use this website ever again. (It was only that I had pre-booked a flight, otherwise I would not have used them a second time) In response to my first complaint, I got an identical response to you and when I contacted sofia@bravofly.com - I got more of the same and no action.
The latest incident has me really annoyed though! I finally got through to the call centre (paying my EUR 6) and was told someone would call me with the changes I was requesting (we confirmed my phone number at this time). I then get an email a few days later saying that my number had been incorrect and they couldn't contact me. I had received no calls and I know my correct number was given. I decided to just forgo the flight because I was paying more money calling the call centre to fix the problem. Then today I receive a reminder sms about the flight. So clearly, bravofly do have my correct phone number! I am so appalled, I am on a campaign to tell people DO NOT USE BRAVOFLY.COM!

ComplaintsBoard
A
9:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly they charge you money but do not buy you actual tickets

100% scam they charge you money but do not buy you actual tickets. No refund eventually. I am consulting my solicitor right now to press charges.

Read full review of Bravofly and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
F
F
fionac
London, GB
May 17, 2013 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wondering if this worked and if Sofia@bravofly.com exists. I tried to book a flight today, received email saying confirmation pending, then a call from +39 number in Italy, then email saying the flight wasn't available and I could go the following day. Called twice and got cut off, then again to cancel, received cancellation email, saw many comments on google about Bravofly being a scam, canceled debit card at great inconvenience and not amused. Grateful if you post your conclusion! many thanks

ComplaintsBoard
B
7:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bravofly - very very bad service

Dont book w bravofly I'd like to report this because I cannot receive money refund from bravofly. On march 15, 2012 I booked on-line the flight to prague, one week later I changed my mind (My plans have changed) and I tried to cancel my order. For my great surprise it turned out that cancel the order on-line is impossible. I have long phone calls with...

Read full review of Bravofly and 11 comments
ComplaintsBoard
L
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Bravofly has left an official reply on this complaint.

Bravofly dont let you change your flight

Do not book with bravofly - I booked my flights with them and now realized that I needed to change the booking, bravofly refuses to let me talk to somone directly about this, normally with a travel agent you can do this straight away. Insted you get put throguh to a customer services representative who then puts in your request to the back office, in turn they cannot tell you how long it is until they get back to you with potential dates for changes in the meantime the flight price is going up - nightmare never ever again by far the worse online travel company I have ever booked with dont do it!

Read full review of Bravofly and 2 comments
Update by lecasrp2
Aug 24, 2012 9:47 am EDT

Thanks James, I too went through a horrible experience with Bravofly, it is completely impossible to change the flights, and these customers services emails that they post are just farces so that people checking b4 they book flights think its ok. Trust me they have no customer services nor do they allow you to change your flight with them. do not book with them!

Hide full review
2 comments
Add a comment
Z
Z
Zack Qureshi
, GB
Apr 06, 2013 5:30 am EDT

Very very poor customer service CRapppppppppppppppppppppppp

Cancelled our flights and no response and now the customer service don't give a crap. And I know this is the worst customer service so I requesting a refund. they will make you wait and don't give answers. And the representatives are so rude it unbelievable

Dam I wish I can take it further any help would be appreciated

J
J
James888
lichfield, GB
Aug 23, 2012 4:44 am EDT

I must warn people about using Bravo Fly to book flights. To make any changes is almost impossible you are asked to wait upto 24 hours for a call back. If you book direct with the airline this is very simple. The delay in returning a phone call cost me the opportunity to travel because the few remaining seats on the flights were sold.
DO NOT USE THIS COMPANY THEY ARE TERRIBLE!

ComplaintsBoard
R
7:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly flight booking

Booked a flight on line - paid for it only to be told sorry - we can't book this flight for you as the price has gone up and they wanted some more money. OK, I have my money back but I would stay well away from this site. I missed the easyjet sale as a result of this and it has cost me about £60 extra.

Read full review of Bravofly and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
D
D
donberg
, HU
Jan 27, 2014 6:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

LOL the whole internet with bravofly answers "Im sorry"

K
K
Kieranmck
Aberdeen, GB
Jul 14, 2012 3:54 am EDT

And just to add to this...After i asked to speak to the call agents supervisor, i was hung up on. I will also give bad reviews to my friends and family who fly quite often and also arrange flights for their work places. VERY UNHAPPY customer.

K
K
Kieranmck
Aberdeen, GB
Jul 14, 2012 3:52 am EDT

Bravofly is extremely poor at customer service. We booked a family trip to see a relative, but before we left we realised we needed someone to stay an extra day but when we tried to call and change the flight, NO ONE ANSWERED! for 2 days we tried calling and finially, 10 minutes before we left, they answered! By this point they advised that it was too late to change it and they were not permitted. To me, for a travel agent only to take requests like this over the phone AND THEN NOT ANSWER is utterly disgusting. I will NOT be booking with bravofly again due to this, we paid a lot of money for you people to mess us around. You should be ashamed in a time where people cant always afford to travel!

L
L
lecasrp2
Brooklyn, US
Apr 11, 2012 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

DO NOT BOOK WITH BRAVOFLY - I booked my flights with them and now realized that I needed to change the booking, Bravofly refuses to let me talk to somone directly about this, normally with a travel agent you can do this straight away. Insted you get put throguh to a customer services representative who then puts in your request to the back office, in turn they cannot tell you how long it is until they get back to you with potential dates for changes in the meantime the flight price is going up - nightmare never ever again by far the worse online travel company I have ever booked with dont do it!

ComplaintsBoard
K
6:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bravofly airline nonreservation

I went to book a flight after someone on a website said they were good (must have been a shill). Went back and forth over 2 days, making sure of times with my husband. Decided to leave at 3:15 from Vence to Naples. went to bravofly.com and chose THAT flight, double checked on payment page and paid. WHen I received the confirmatiion email, I checked the flight and IT WAS A LATER ONE THAT HAD BEEN 3" BELOW ON THE PAGE! Several calls to change flight over days, each one being charged a fee. That's the start of your lies, Sofia of Bravofly.j The phone number in the states DOESN"T work at all. The calls don't go through.
Finally decided to cancel due to difficulties and rudeness and wanted a full refund, or at least the amount of refund you'd expect here if you cancelled a flight, perhaps 10%-20%.
I contacted my credit card company and they put a temporary hold. In the meantime, Bravofly sends me an email of a $63 refund for $400+ tickets I NEVER CHOSE. Emails from them in response to mine are full of lies. They insisted I made the wrong choice, then they said I clicked to them through another website and THAT website made the booking error! Stuff like that. Refuse to take responsibility that websites can make errors like that!
Received a call today that Bravofly will not accept my credit from the credit card! And here's the catch-22...the only proof I can submit would be confirmation of the flight I wanted! A joke, right? Now how could I do that If I never received the flight I wanted?
I don't know what other recourse I have being in the US and where they are. If anyone knows any legal recourse I might have I would love to hear it. Otherwise, I am being robbed of $400+_ for a flight I didn't want and the calls I made that they charge for(!) to correct the error THEY MADE. Perhaps they think all Americans are rich? I saved long and hard for this trip and $400 is a HUGE amount to us.
If there could be some way to rectify this in a appropriate, legal manner, please let me know. Thank you,

Read full review of Bravofly and 3 comments
Update by kaylaartist
Jan 13, 2012 2:07 pm EST

Update: I received my full refund and a call today from customer service. It was a pleasant gentleman who assured me I would not be sued and I agreed that I would let it be known that they did provide a full refund. End of story.

Update by kaylaartist
Jan 04, 2012 3:34 pm EST

I won't as today I received an email telling me of the full refund. I have to say, from what I've read about different country's consumer laws, I'm suspecting they chose Switzerland as their headquarters for a reason; Switzerland has NO consumer protection agency or FTC. They would be severely prosecuted here in the US for their deceptive practices. I have by now read MANY similar complaints related to website, internet issues along with poor customer service and miniscule refunds for these website errors for which the consumer is always blamed. There are MANY similar complaints and if it were in the US, boy, would their ### be grass! I guess I got my refund the way a few others did...the power of the (pen) internet.
thank you all.

Update by kaylaartist
Jan 03, 2012 3:01 pm EST

I have now. I cannot remember, but I am sure it was an ok site with the referral since I tend to spend hours reviewing these things. For some reason, at the time I booked, I could find none of all the negative reviews or I NEVER would have gone to their site. Anyone know if they can sue for my comments if they are true? They don't have any more proof than I do about the clicks I made, but their legal department has contacted me and said to prove they are legit they will refund the entire amount if I desist in these negative comments a nd npost positive ones, along with a comment that THEY would pursue me. I'm doubting they can do that or everyone who posts a complaint on the internet would be sued!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sharon MASC
Seaford, AU
Sep 08, 2013 4:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked a ticket from Bravofly-Trip advisor about a month ago. It seemed I didn't find any bad reviews on them so I went ahead and booked a Melbourne-Perth- Mauritius connecting flight with a 2hour gap in-between flights. I didn't know until after I booked that they were based in Switzerland so when I saw that on their confirmation email, I decided to call them to ask whether I can take any insurance in case of missed flights etc. They said 2 hours was ample and the Bravofly No Problem would cover all these things. So I bought their "insurance" as well as a QBE travel insurance since something sounded dodgy about the fact I had to pay 6 euros per minute for customer service that is not even near Australia. Unfortunately I missed my flight after a flat tyre and didn't get there in time for baggage drop so when I called Mike, a very very very rude guy on the phone with a "get stuffed" attitude, he practically forced me to cancel my whole flight with no guarantee or partial refund. When I got home and re booked tickets- this time with an Australian site- I sent them an email, they were not the least concerned of their extremely poor customer service, and decided on a Sunday- 4 hours after I contacted them that my refund would be 143 EUROS IN A VOUCHER TO USE LESS ADMINISTRATION FEES from my 1255 Euro ticket. I am searching a way to recover at least my return flight costs since they can resell it to somebody else. I am so angry, I will find a way to sue them somehow, this is my mission

F
F
fumingfrog
Burry Port, GB
May 23, 2013 3:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They are useless and very rude. Never heard of having to wait 24 hours for a flight confirmation before. Not very helpful when you have to book a connecting flight!
Bravofly are quick enough to take your money, in fact they do so as soon as you finish your booking on line, but then they send you an e-mail saying that it could take 24 hours to get confirmation and that you should not book a connecting flight until you get the said confirmation. I called my credit card provider as soon as I received that e-mail, thinking that this was not quite right, and was told that the payment had already gone through although Bravofly assures you that the money WON'T be taken until the booking has been confirmed. I called Bravofly to ask what was going on and eventually asked them to cancel my flight, ( which is allowed if your flight has not been confirmed). I was then told that it could take up to 7 DAYS to get the refund!
And on top of that, despite their wonderful advertising, it turned out that I booked the same flight direct from the airline for £10 less!
What a scam!

M
M
marielem
Dania Beach, US
Jul 06, 2012 1:13 pm EDT

I just received a call from American Express. My card info got stolen and used for a Bravofly ticket. I have never used Bravofly, but wonder what their online secure payments policy is like. Beware !...

ComplaintsBoard
V
6:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly please do not use their website

I booked flights using bravofly and there was a mistake with the spelling of one of the names and then I was told to cancel the flight and rebook. I was promised a refund but then once I cancelled I was told that I would only receive 90 euros of the 1400 euros I have paid.

I have made a complaint to the bravofly customer service email address but they are trying to get out of paying my refund. It looks as though the website is a scam.

Please do not use their website.

Read full review of Bravofly and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
U
U
99uk
Luton, GB
Jul 25, 2014 9:39 pm EDT

Never never use this agency. Nor should you trust and go by simona@bravofly.com and Sofia@Bravofly.com 's word that they would look into your cases personally. they would just say this for the audience, in public. the reality of the situation is that they would just ignore your emails to them.

please do not book through bravofly. book directly with the airlines itself. bravofly charges agency fees, credit card fees and by the time you buy the flight ticket, the final charges would no longer resemble the amount you begin the booking with. the charges are not tiny or reasonable. they are exhorbitant and they charge each individual, even though you mad a full payment through a single transaction. if this is not theft, i don't know what is.

C
C
Colettecolette
Trinidad, JM
Jul 17, 2014 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I can identify completely with the complaints, as I have also had a devastating experience with Bravofly.com. After paying £2487.88 for three tickets to
London, (with a transit through NJ), my children and I were unable to board the flight. The Airline attendant explained that since we did not have USA visas, we could not board the flight. We were in tears. When we contacted Bravofly.com they told us the tickets now had no value because the outbound flight was not used. No assurance was given that we would get a refund, even though; we were not informed during the purchase that a USA visa was compulsory to make use of the tickets, as a result of the transit. Our family is heartbroken because we missed the graduation of my daughter and now we have no tickets to attend her wedding which is in August. Bravofly.com did not exercise due care in ensuring we were informed of the terms and conditions of the purchase. I emailed customer care to explain our plight and asked that they place a notification for a US visa on the purchase page...that has now been done. But it is too late for my family and me. After four years of many jobs and hard saving to make this purchase we are broken hearted to be forced to miss our daughter's graduation and wedding. Customers have rights too. This is so unfair...I am currently pursuing legal action. This site confirms my suspicion that Bravofly.com is less than credible in its dealings with customers.

L
L
lecasrp2
Brooklyn, US
Apr 11, 2012 6:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

DO NOT BOOK WITH BRAVOFLY - I needed to change my flights, when I called up I was not able to find out the costs of the changes, all that I was told was that back office would get back to me on the subject. When I asked how long it would take for them to get back to me they said it could be almost a week, it seems like they are clearly creating a distance between their customer services and customers I bet there is going to be a whole series of administrative problems when I try to change my flight - not good

G
G
Gigi01987
London, GB
Jan 10, 2012 11:23 am EST

PLEASE DO NOT USE BRAVOFLLY WEBSITE! I am also very angry about the extra admin charges Bravofly has charged me on my Ryanair flights to Pisa. The charges were not explained properly and there was a rush to purchase the tickets because Bravofly kept informing me that the prices are changing. I paid £1308.28 for 4 tickets plus an extra of £46.41 on top. This charge was not fully explained at the point of purchase and I assumed it was a charge by the airline. I feel cheated when Bravofly advertise it to offer the lowest fares but with their charges on top, this is impossible! I also cannot find the complaints department to liaise with Bravofly regarding this matter. I find this very unprofessional and definitely not putting the customers first. It also advertises to be able to use American Express for the purchases but when I were to pay that option was not available. This is very misleading.

ComplaintsBoard
G
6:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bravofly waste of money, do not use

I used travelsupermarket.com to search for tickets, and chose one with Wizz Air, but somehow found myself booking with a company called Bravofly. I noticed that the price had increased by £10 pounds when I went to payment, but I thought that was just the tickets price going up; it seems actually it was the agency adding an extra charge on top-- for doing nothing! I could have gone directly to Wizz Air and bought the ticket without the extra cost.

Then I tried to find out how to check in, and couldn't find that info; I had to phone Wizz Air (freaking out that I'd been scammed by a fake company), and was partly relieved to discover they had a record of the ticket. Nonetheless, they told me I had to check in at the airport-- and it remains to be seen whether I might incur an extra charge for that or not.

I'd tried phoning Bravofly, and twice, after a brief introductory message, found myself listening to the sounds of a busy call centre-- but no one was talking to me. There's something really wrong with this company; do not waste your time using them, just go directly to the airline's own websites.

Read full review of Bravofly and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
F
F
Flyer2012
Bristol, GB
Apr 30, 2012 6:47 am EDT

Avoid!
They make a lot of mistakes that in the end means charging you a random sum of money that is much higher than what was originally advertised. Customer service is nonexistent, e-mails are not answered.

M
M
Mrs Gwen Moon
Telford, GB
Jul 26, 2011 11:56 am EDT

I booked a flight to Dusseldorf paid by my bankers card, after 24 hours they informed me that there was a technical hitch and that my booking had been cancelled When I spoke to a representative about the refund of my money she (Arianne) told me that he had been put in my bank 3pm on that day! Imagine my surprise when it is still not in my bank and I have just been told it will take 1-10 days to return to my bank. It took less than a couple of seconds to go into their account and yet they are keeping MY MONEY for 10 days! What interest are they making on such transactions? I will be speaking to my solicitor and I will be informing everyone I know on facebook not to book with this company...it would be helpful if anyone knows their customer complaints department e-mail or address so that I can tell them what I think of their service!

ComplaintsBoard
F
1:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bravofly no contact email to cancel booking

I urgently need help to cancel a booking made 2 nights ago on-line through a uk company called bravo fly flight was for dec 24th 2010 on a emirates flight ek 0418 10.15am departing sydney to christchurch arriving 15.15pm the same day. Reservation no: j68zpb for mrs patricia renay.
I was joining my husband who was booked to work on a cruise ship sun princess from christchurch to sydney. I was informed today the captain of the vessel will not allow the wives to board the ship as it will go over the head count limit. I need to cancel the booking a. S. A. P. But cannot find a email to contact. I have tried ringing the number given on-line which is italy but it won't accept my credit card.
I do have a letter from the agency for princess cruises stating that the cancellation was out of my control.
Please help me with who to contact or what to do. Patricia renay

Read full review of Bravofly
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.

Bravofly indirect flights

Really angry with their booking system which gave me a flight option which then required paying another 95 Euros at the airport. The flight was not direct, it went through Milan and arrived there at 00:20 and the next flight was at 07:45. A long time to wait overnight, but I thought I'd sleep in the airport and it was the cheapest flight option. What I failed to notice was that in the flight details it said the first flight arrived in one airport, and the second flight left from another. This wouldn't be too much of a problem during the day, a bit of a surprise maybe, and a 15 Euro bus from one airport to the other. But at gone midnight there were no buses and the airport was closing so there were no staff around to help me. I don't speak Italian and had no Euros on me as I wasn't expecting to need them. Luckily my card worked at the cashpoint and I had to get a taxi from one airport to the other, costing me 95 Euros.
Contacting Bravofly they have dismissed my complaint because the booking details do state the different airports. Which is true. However in my opinion there should have been a big flashing red warning that booking these flights would require a 95 Euro transfer. It was an easy thing to miss when you are not expecting the flights to be in different airports, I didn't think to check and I'm guessing other people would easily make the same mistake. Or, really, these sorts of flights shouldn't even be on offer. Who would knowingly book a flight that required such an expensive taxi transfer?! If I book a flight from one place to the next I expect my flights to get me there, without me having to pay to travel inbetween as well.

Read full review of Bravofly and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
T
T
TYmy
, US
Oct 13, 2010 5:00 am EDT

Really angry with their booking system which gave me a flight option which then required paying another 95 Euros at the airport. The flight was not direct, it went through Milan and arrived there at 00:20 and the next flight was at 07:45. A long time to wait overnight, but I thought I'd sleep in the airport and it was the cheapest flight option. What I failed to notice was that in the flight details it said the first flight arrived in one airport, and the second flight left from another. This wouldn't be too much of a problem during the day, a bit of a surprise maybe, and a 15 Euro bus from one airport to the other. But at gone midnight there were no buses and the airport was closing so there were no staff around to help me. I don't speak Italian and had no Euros on me as I wasn't expecting to need them. Luckily my card worked at the cashpoint and I had to get a taxi from one airport to the other, costing me 95 Euros.

Contacting Bravofly they have dismissed my complaint because the booking details do state the different airports. Which is true. However in my opinion there should have been a big flashing red warning that booking these flights would require a 95 Euro transfer. It was an easy thing to miss when you are not expecting the flights to be in different airports, I didn't think to check and I'm guessing other people would easily make the same mistake. Or, really, these sorts of flights shouldn't even be on offer. Who would knowingly book a flight that required such an expensive taxi transfer?! If I book a flight from one place to the next I expect my flights to get me there, without me having to pay to travel inbetween as well.

ComplaintsBoard
A
12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Bravofly has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bravofly - Bad service

I am very disappointed because the service you provided was unsatisfactory because I had still not received a confirmation email on the 16th of September, one day before my departure. When I booked the flight there was no information given to me that the flight was not confirmed yet. I provided my credit card details and received a booking number. By doing...

Read full review of Bravofly and 35 comments

Bravofly Customer Reviews Overview

Bravofly is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, and holiday packages. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of Bravofly is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website is also known for its competitive prices, with many customers reporting that they were able to find great deals on flights and hotels.

Another positive aspect of Bravofly is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Many customers have praised the company for its quick response times and helpfulness.

Overall, Bravofly is a reliable and trustworthy travel agency that offers a wide range of services at competitive prices. With its user-friendly interface and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Bravofly In-depth Review

Website Design and User Experience: The website design of Bravofly is clean and modern, making it easy to navigate and find the necessary information. The user experience is smooth and intuitive, with clear menus and search options.

Booking Process and Ease of Use: The booking process on Bravofly is straightforward and user-friendly. The website provides step-by-step instructions, making it easy for users to select their flights, choose seats, and complete the booking process in a few simple clicks.

Flight Options and Availability: Bravofly offers a wide range of flight options, including both domestic and international destinations. The website provides comprehensive search results, allowing users to compare different airlines, flight times, and prices to find the best option for their needs.

Pricing and Competitive Rates: Bravofly offers competitive rates for flights, often providing lower prices compared to other online travel agencies. The website also offers various deals and discounts, allowing users to save money on their bookings.

Customer Service and Support: Bravofly provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have during the booking process or after their flight.

Loyalty Program and Benefits: Bravofly offers a loyalty program that rewards frequent users with exclusive benefits, such as discounted flights, priority boarding, and access to airport lounges. The program encourages customer loyalty and provides added value to regular users.

Additional Services and Features: In addition to flight bookings, Bravofly offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers, providing users with a one-stop solution for all their travel needs.

Trustworthiness and Security: Bravofly is a trusted and secure website for booking flights. They use industry-standard security measures to protect users' personal and payment information, ensuring a safe and secure booking experience.

Mobile App Functionality: Bravofly's mobile app is well-designed and offers a seamless booking experience on the go. The app allows users to search and book flights, manage their bookings, and receive real-time flight updates, providing convenience and flexibility for travelers.

Overall User Satisfaction and Recommendations: Overall, Bravofly provides a highly satisfactory user experience. The website's design and ease of use, combined with competitive pricing, excellent customer service, and a range of additional services, make it a recommended choice for booking flights and other travel needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bravofly customer service

Phone numbers

+41 225 019 958 +44 871 277 1070 More phone numbers

Website

www.bravofly.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bravofly?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bravofly Customer Service. Initial Bravofly complaints should be directed to their team directly. You can find contact details for Bravofly above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bravofly. Discuss the issues you have had with Bravofly and work with their customer service team to find a resolution.