Bravofly
reviews and complaints

I have spoken to 10 different people from this company I am currently typing this message in tears. My first mistake was booking me and my family flights through this company. On Monday I went on the bravofly flights website to book tickets to France Charles De Gaulle leaving tomorrow 19 February 2015 leaving Luton International airport UK and returning February 23 2015 as this is just a short break for me and my2 small children to Disneyland Paris. The tickets were £175.50 and I th this was a good deal I bought these tickets and subsequently proceeded to book our accommodation.First I received a email to say that Bravofly was completing my booking. About 30mins later I received a call from someone outside the UK who informed me that I need to pay £33.50 extra because the cost had increase due to return date and that I was only going for 4 days and Easyjet was the one asking for more money, I could not understand as I had already paid, this person was very rude and had a very bad tone he preceded to tell me if I d pay this money my flights would be cancelled. I told him I wanted to speak to a manager he refused and hung up.

I then contacted Bravofly and spoke to someone Called Lewis who told me that yes I needed to pay more as the price I saw for the 4 days has gone and he was very sorry has at the time I booked my tickets Bravofly had not refreshed their system hence why I needed to pay extra he confirmed my traveling date as February [protected]. I was extremely annoyed and I said this was not fair as this was not my fault. He went on about sometimes these happened Again I ask to speak to a Manager who he advised me was someone called Anna, however she wouldn't be coming to the phone as they don't speak to passengers. This was really strange as in the UK if there is a problem you ca speak to a manager or someone in authority. I agreed to pay the extra as I didn't have any choice. I later spoke to Maria who I spoke 3 times regarding this situation who also said the same thing its Easyjet and as I am only going away for 4 days and Monday was a expensive day to return I needed to pay a extra £33.50 I did she informed me that as I have now paid the extra I would receive an email with my booking. About 3 hours later I saw the email so while checking I saw that not only did they change the time they also changed the date so me and my family won't be returning on February 23 but March 23 2015, I called immediately and spoke to someone called Silva I told her what the problem was, she had advise that they had some technical problems earlier and that someone would fix it and another email would be sent, that was Monday night.

I called again Tuesday morning February 17 and spoke to Martin I again explained the issues I was having he said he was sorry and if he could do something he would but it's the managers who have the power, he said he had passed on my complaint on to the same lady Anna. I told him that they say they record the calls so I ask for the conversations to be listened and I gave him time I spoke to someone. Now I am so angry with myself because if I had Googled or Researched this company I would have seen how many complaints it have against it. Now it's only a couple of hours before my family and I fly and we risk being left on the streets of Paris as the hotel is only booked for 4 days and my children goes to school February 24 2015 and until now no one has contacted me about this situation all I have received is an email which Bravofly is asking me to pay £375.00 which I have not got and why must I pay for Bravofly mistake. PLEASE DO NOT USE THIS COMPANY!

I booked a air ticket on Bravofly website on Wednesday night. I have not received any confirmation email from them, however my credit card has been charged for the ticket that I booked. As I have not received any email I called them on Thursday morning and I have been told by a Customer service Agent (Named: Eva) that, I will receive my eticket as soon as the payment is cleared. She also send me an email confirming that they have my booking just waiting for the payment to be cleared. I then called my credit card company and I have been informed that payment has been made to bravofly and they have provided an Approval code as well as a fax number in case Bravely has any issue with the payment.
I forwarded the Approval code and Fax number to Bravofly, again I have been told they are still waiting for the payment to be confirmed. I called them again on Friday, still I have been told the same thing that they are still waiting for the payment to be cleared. The I called again today (Monday), and customer service agent advised me she will check with finance and will call me back. One hour later I received an email saying that they have received the payment, however I have to additional £37.50 and ticket price has increased and I need to pay todays price not the price I booked on Wednesday night.
I am very disappointed with the service I have received from them.

I booked flight ticket with Bravofly from Beijing to London on Feb 2015, but the the visa application was rejected by British Embassy, I sent a request to cancel my flight to Brovafly and they orginally said I can get a refund of 662.10 Euro. Then they sent me another email saying I could only get 345 EUR without any reason! I called Airline directly with my booking reference number and was told I could get 662.10 Euro according to their T&C but need to send request to Agent which is Bravofly. This is what I was keeping doing for the last 3 weeks! But what I got back is no response for my email, hunging up my phone, putting my on music for 40 minutes! This is how Bravofly does for its customer, and I will never ever again book any ticket from this Bravofly website, I hope everyone should read this website before they are booking ticket with Bravofly, which is what I really should do before I made a booking!

I booked flights for my family to travel from Syd to Christchurch in late December 2014. Unfortunately my wife was hospitalised for 2 weeks prior to Christmas as she has incurable, secondary cancers. Despite countless calls and emails with Bravofly during an extremely stressful time, they continually screwed up in many ways when I tried to amend the booking (e.g. got the wrong Christchurch in the wrong country, got the wrong destination, got the wrong dates). Their 24 hour customer service line went unanswered, or were answered by people with poor English. They didn't answer my queries, kept on getting my simple flight request change wrong, and ignored requests (like the option of cancellation). Despite contacting them well over a week before we were due to fly out, I was still on the phone and emailing with them less than 12 hours before my flight. I ended up having to cancel my ticket (and only get

This company, quoted me a non-existent T&C regarding a flight schedule change policy, never did they know I got the actual T&C on hand.

They were waiting to charge me extra and had repeatedly ignored, for 3 or more times, about my request to ask for the T&C which they relied upon for the additional charge.

Hereby I note that even repeatedly mentioning of the T&C they had failed to reproduced. Thus my conclusion is that they make it up their own. If they didn't, there is no reason, after 3 or more times of asking for it, no one send me that.

I would never, ever, in my grave, patronize this company again. Please do not book from this company guys.

Dear Sir/Ms,

I made bookings with El Al via bravo fly travel agency for 6 + 6 people, and a separate booking for 1+1+1 person previously. (all bookings done and paid before may2014)

We flew from Singapore to TLV, and transited in Bangkok.
On the way back we flew TLV to Singapore, and transited in Hong Kong.

However this amount of USD729.68, converted to 944.43SGD was billed to my debit account.

30 May 2014 MST EL AL NA TB 27MAY [protected] USD729.68 S$944.43

Would appreciate your kind assistance in helping me find out what this cost is for.

>>>> Emailed El Al on 18june2014 and below was their reply

Dear Sir/Madame

Kindly contact through your travel agency.

-
Best Regards,
Feen
Reservations & Ticketing Dept. | El Al Israel Airlines in Thailand
GSA : Thai Star Air Co., Ltd.
แผนกสำรองที่นั่งและบัตรโดยสาร | สายการบินแอล อัล อิสราเอล ประจำประเทศไทย
ตัวแทนกระทำการขาย บริษัท ไทยสตาร์แอร์ จำกัด
___________________________________________________________
www.elal.co.il
Tel : [protected] - 9, [protected] ext.121 - 124 Fax : [protected]
Email : [protected]@hotmail.com, [protected]@hotmail.com
__________________________________________________________

>>>>Emailed [protected]@viaggiare.it (who was assisting out flight queries for this whole trip) on 26june2014, that has not been replied till now.

>>>> Flight booking references
[protected]
[protected]
[protected]
[protected]

Do let me know who to contact.

Thank you

Avoid bravofly scam
Ticketnr: [protected] bookingnr: [protected]
I was checking prices for flights when I was on scyscanner page and I was forwarded to bravofly. Bravofly processed immediately and promptly charged my visa credit card even when I clicked on visa electron. I wasn’t intended to use my credit card, I preferred to check if I can pay with my visa electron debit card but the bravofly payment system promptly charged my credit card even if I hadn’t chosen the the credit card botton. I got confirmation email but the phone number on the email was a number which cost 6€ for 10 minutes and which only could be called if paying by credit card. That would be also a scam to credit card. However it was a saturday and I couldn’t contact my bank and bravofly so I lost 564€ from my credit card. I couldn’t pay the amount back to my bank and I got blacklisted. Be aware of bravofly fraud. They use dirty tricks to charge people credit cards, probably they have their offices and call centers abroad where they can charge credit cards faster.
I contacted their head office in italian swiss and i’ll sue on court. Further i’ll report this case to the authorities. Please contact me with your name, address and email if you are also a victim of bravofly fraud. I see there are many complaints on www.Trustpilot.com www.Complaintsboard.com www.Sitejabber.com www.Reviewcentre.com www.Trpadvisor.com www.The guardian.com www.Telegraph.Co. Uk and more
If bravofly doesn’t charge back my credit card i’ll spread this post everyday on internet

I had made a flight booking which is jq0029, prior to make that booking the price was in au dollar 584.60 at the bravo page, however I was charge from my account in au dollar 655.41
Outbound mel to bkk 09.07.2015 at 14.55 return bkk to mel 30.07.2015 at 22.25
Why does that happened? I am asking the different to be refunded into my account as soon as possible.
That is the cheating service then and in that way you are lye to the customer.
I hope to hear from you soon
Regard
Vladislav menzerski

We booked four air tickets in march 2014 and paid by american express. The airline cancelled the flight on 30 june 2014 and bravofly requested we contact them to arrange a refund, which we did immediately. We are still waiting for the refund, bravofly, almost six months later! Come on, bravofly. Really? Just pay up already! And stop sending us customer satisafaction surveys. We are clearly not satisfied!

I booked flight to Miami with my son for 6th December flight through Bravofly. Unfortunately I need to change my ticket due to my work commitment. So I contacted Bravofly customer service on 2 December if my son can have unaccompanied minor service from the airline and if it is possible for me to change the ticket and how much. The request was put in 4 days before the departure. Every since then I was chasing morning and evening for answers and until 4th December almost 48 hrs before the departure I still hadn't heard anything from them. I was angry and they started to speed the case up and sent me the quote for changing but no answer for my son but said that it should be no problem and would confirm to me first thing in the morning on 5th. So they changed my ticket. This happened at 6pm on 4th. Then I got a phone call from Bravofly on Friday morning 5th December which is a day before the flight depart that the request is rejected by the airline because it is not given the airline 48 hrs notice. I am so crossed and all they said to me is sorry! I phoned them up asking for manager or supervisor, all I was told is "not possible to talk to them"! What company is that? Now they have changed my ticket and left my son to go on his own. I tried to speak to airline and all I was told is that it's too late and nothing they could do although I read on their website that they will try their best to help which I don't believe now. Would not suggest anyone to use them at all.

Bravofly's email confirmation is misleading and they don't indicate +1 day in their email confirmation. Hence I missed my flight and they refuse to help.
There is no service and their reply was, it is the passengers ' responsibility to check.
Thing is, I checked but because if their poor presentation in that stupid table, it gives misleading information on travel dates especially when there are huge time zone differences.
They have no compassion and no flexibility at all. We should not support such companies.

Bravo fly is a cam website. They promised me a ticket for INR 23186 however dedcuted INR 25850 from my account. You cannot reach them 24 by 7 and charge 6 EUR to make changes. for their own mistakes.

They are not ready to refund my full amount and asking for additional amount for cancellation.
My booking ID is [protected]

I am going to file a police complaint for cheating and forgery. This will ensure their company is punished in the court of law and also publicise their deeds in Indian media to ensure no one else is conned.

Hi,
I cannot find any email contact for customer service issues.
I booked a flight this morning through skyscanner. I had not realised that a subsidiary company was then used.
The flight is from melbourne to Christchurch on dec 10th. Booking reference DYNJIZ
I had done a lot of research to find the best flights and chose this flight based on the fact that it was the cheapest and I had believed baggage was included.
As skyscanner suggests I checked the Virgin Australia website and according to the website checked baggage is included.
So I proceeded with my booking.
Firstly I was surprised that at the end administration fees were added when skyscanner says no additional fees.
Then I received my confirmation email to say that hold luggage was not included!
I rang Virgin Australia to check this as (I) I had checked their website beforehand and (ii) nowhere through the booking process was it clear that baggage was not included. They confirmed that it is not.
I am extremely dissatisfied- I had spent a lot of time researching these flights and as we had originally wished to go to Queenstown and only booked these flights based on cost it is not satisfactory.
I believe that I was deliberately misled and this booking process is unjust, non-transparent and unethical.
I wish to have a full refund on these flights (in admin cost) as these flights are not the flights that I wanted and was misled into booking them.
I have contacted skyscanner, virgin australia. Both are telling me they cannot help.
I have tried to find an email for bravofly and instead have emailed advertising person.
I cannot believe that companies like this are allowed to operate.
It is against all customer service rights as far as I can see

Sent from my iPhone

I have only problems with the website www.bravofly.com.au. I booked the ticket through this company, but they overcharged me and provided wrong seat, but I paid additional sum in order to get this place. When I tried to get any help from the support team, the rude agent refused and told me that they couldn’t help me. They are unprofessional people and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

Warning: beware and do not book with bravofly. They came up thru skyscanner and I have regretted clicking their name ever since.

I have experienced the following scam and delay tactic from bravofly. My 9 digit booking id is: [protected].

I made a booking from 19 june 2014 for a return flight from hkg to syd on 4 july 2014 on skyscanner. On 27 june 2014 the airline informed me the flight was cancelled and I contacted bravofly for information. Your company offered me the option of a voucher or refund of my usd $457.90 and I chose refund to my credit card on 28 june 2014.

It has now been 3 months and I still have not received the credit to my account, despite emailing customer service (What a joke - bravofly seems to have none and care nothing about its customers) and calling your international and australian numbers throughout june, july, august and september. Each time the only response is that bravofly is waiting for the refund from the airline (Air asia x) and no update. On requesting that someone check with the airline to ensure it is indeed being processed and not lost (Since submission 3 months ago) , the customer service agent refused. Then she came up with other excuses (Such as "it is being handled by finance team which we have no access to") and took another 40 minutes of arguing on the phone to get her just to note on my account that I called and requested someone should follow up.

To date, I still have not received any refund for a flight cancellation that was not my request more then 3 months ago. I had to pay full fare with another airline (I booked directly instead of using bravofly) also. Bravofly are lightning quick to take your money but if any issues occur or the service is not delivered they do not return it, under the guise of 'waiting from the refund of the airline'. It has been 3 months to date which is unreasonably long and I still have not seen any refund of my payment. I think they are purposely keeping all the money which they never intended to return.

I would like to complain about the appalling service I have received from Bravofly. Why I bothered to book through them to save myself £2 I have no idea.

I booked my hen do flights flying from NCL-DUBLIN 19 JUL 2014 - 21 JUL 2014 through Bravofly. The airline is Ryanair. Flight reference CDPW3S.

The return flight had a schedule change from 9:45 am to 6:10 am - one of my passengers couldn't travel so I called Bravofly who said Ryanair don't refund. Bravofly suggested I call Ryanair directly - I rang Ryanair directly who agreed to refund this 1 flight which cost £58.82. This was on 14th July and they said funds would clear within 7-10 working days.

On 6th August there was still no sign of the refund so I rang Ryanair who confirmed it was refunded to a card ending - 2316 on 14th July. It is not one of my cards so I asked Bravofly if this is a Bravofly card and the operator said yes.
It's the 8th August and after emailing and speaking to Bravofly I still keep getting ridiculous responses telling me that Ryanair don't refund their flights. I have told them Ryanair have refunded to their card, given them their card number and have asked them if they can check their bank statement for this credit and refund it back to me?

I have to spoon feed these staff every second of the way and I am now £58.82 out of pocket. Could someone please look ino this and arrange for me to have the refund that I am due?

I get married a week today and this experience has soured the happy occasion that I am meant to be savouring.

False advertising. States on quote "Price includes agency fees of 0.00 €, per person per route DISCOUNT €80.00". Then when you fill out all the forms and names of people traveling, ages of the people, address, phone etc. at the very end when you have finished, it adds on 50 euro. Very devious. Just tell the truth from the beginning. I will not trust Bravofly in the future. Bravofly is an untrustworthy, underhanded company that should be avoided in my opinion.

Bravofly's reply to my review is untrue, as when I tried to book again to see, there is still no visible sign or mention of the agency fee being deducted only if Amex is used. Maybe they typed it in invisible ink. I suspect it is just another lie to palm the customer off just like in the rest of the reviews here.

The only time they will get in touch with you is when you complain online to sites like Trust Pilot. Otherwise it is impossible to reach them. I can't see Bravofly lasting very long.

2 months ago I got an email from ryanair saying my flight had been cancelled. i understand these things happen. I called bravofly, who i had booked the flights with and they said they would refund me for these flights within 2 weeks. 2 months down the line I STILL haven't received any refund. I have called on numerous occasions to raise a complaint and speak to a manager and Bravofly have point blank refused to pass me to a senior. The refund I am due will no longer cover the cost of the replacement flights...its disgusting customer service, especially when a week ago they said the money will be back in my account within 48 hours...obviosly this never happened. I will never use this horrendous company again.

Bravofly has credited my card without my permission and is refusing to issue a refund.

- I attempted to book a flight to Kathmandu through Bravofly 1 week ago.
- Credit card was rejected for unknown reasons at payment screen on their website (has never been rejected before and has been working perfectly since)
- attempted to book several more times, still rejected. All details of card 100% perfect.
- Gave up and book a different flight with another company
- Checked my card statement online and see Bravofly has charged me full amount for flight i tried to book
- No email or confirmation or anything was received, as of today 1 week later, still nothing
- Make complaint to customer service
- Recieve email 3 days later saying "We are pleased to confirm your flight is booked. You were sent an email... blah blah'
- Attempt to raise issue again, am now IP BLOCKED on their website and unable to use customer service form
- Have lodged complaint with my bank against charge as this charge is fraudulent and was made without my permission, no goods were exchanged etc.

To summarise:
- 1 week later, no refund, no eticket or email for flight they allege I have booked, am now blocked from communication with thier customer service.

My parents are due to fly today from Bodrum in Turkey to Bristol ready for my wedding next week. I booked with Bravofly for both their outbound and return flights back in Feb this year. Today I had my parents ringing in a panic because the flight details were 55 minutes earlier than the confirmation booking from bravofly. When I rang they were very unhelpful and rude, saying that it was not their fault but Thomas Cook. Surely if flight times change they should have updated my booking confirmation page. It wasn't until they then rang the airline and realised a change that they sent me through confirmation of the correct time. They said they have no management there for me to talk to and "what do i want, a voucher?!". They do not have a complaints department or apparently any way of me taking this further via them. I just hope that they have informed all other passengers in time.