Complaint Rating:

I purchased a new 2004 Nissan Maxima with the best warranty possible. I spent over $3000 for this "peace of mind". When I first started taking the car in for service, I was made to feel very stupid for taking the car to another place for an oil change and felt I had to bring it in to the dealership I purchased it from. This dealership is quite a distance from my home, so the oil changes, have on a few occasions, have gone over the recommended time. At no time did any one tell me that not changing the oil in the recommended timeframe would void my warranty on certain issues. Now there is a very loud ticking noise in the car and they tell me that it is the timing chain tensioner and it will cost $1600.00 to fix and it will not be covered by warranty because of the oil change issue. I could understand it, if it was the engine, even though no one told me how crucial the oil change issue was, but this problem is not the engine and I feel the warranty should still stand. Other issues with this dealership is that the service manager is very condescending to women.

The car itself has had several smaller issues such as pieces coming loose and falling apart. The cruise control is also not working on long trips, but it appears this issue will be ignored until the warranty runs out. Also when the car was new, I had taken it in because of another noise that friends had said is not normal for a new car, and that issue was also poo-pooed by the dealership. (Who knows, maybe it was this problem all along and is just getting worse?) Also the chrome in the front started peeling off after a long trip. I know nothing about cars and that is why I bought a brand new one with the best warranty, because I did not want to deal with problems for the full 5 years. I feel a purchased a lemon of a car and a lemon of a warranty!

I am due for a new vehicle and the trade in value is about $10,000-$12,000 and I still owe $22,0000. Go figure! I will never purchase from this dealership and quite possibly from Nissan again! If they had stood by their warranty, rather than always looking for the loop holes to get out of it, I would not have hesitated to purchase from them again.