Complaint Rating:

Company information:
brandsonsalce.com
United States

I ordered a size 5 Ivy costume and received a size 0 initially. I asked to do a return so I could get the proper size. They charged my credit card a second time, and mailed me a new Ivy costume. When I received it, they had put the wrong costume in the Ivy packaging. I called in to do a return on that item as well, and sent them both back after getting my return number.

I called in after they had received the costumes, and was told it takes up to 10 days for my money to get back to me. I called 11 days later, and was told it takes an additional 10 days for the money to show up in my account. 11 days after THAT, I called back because I still hadn't gotten my money.

The rep I spoke to said she would e-mail her supervisor and that I would get my money by the end of the day. I did not. I called the next day and was told the same thing by a different rep. I asked to speak to a supervisor and was hung up on. I called back, and got in touch with a supervisor.

He told me he was looking at my order and was refunding the money as we spoke. He said his computer was being slow, and that he would call me back to let me know whether or not I could have a refund for my shipping costs as well.

27 days after I was promised the initial refund, and I have still gotten NOTHING.