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BrandsMart USA Complaints - Service

Review all BrandsMart USA complaints

BrandsMart USA
Posted: 2007-12-19 by Brandsmartservice [send email]
Service
Complaint Rating: 73 % with 11 votes
Company information:
Brandsmart USA
3200 SW 42nd street
Hollywood, Florida
United States
Phone: 9547974000
www.brandsmartusa.com

Ok guys what you think he is trying to hide? Well as an employee i know and i can tell you he is hiding the truth about brandsmart usa (bad service and the worst customer service in florida.) Well let me know what you guys think...
Comments United States Appliances
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More BrandsMart USA complaints
BrandsMart USA - Don't be awed about the price

Comments

325 days ago by Lisa Stoner [send email]
Brandsmart has the worst customer service I have ever encountered. I have a high end washing machine that was:

Purchased in July
Broke less than a month later in August
Have had the service department out multiple times . On several occasions they came out to confirm that the machine was broken, but did not have the parts required to fix it

I have intermittently been washing clothes in the sink over the last few months, as Brandsmart refuses to take the appliance back . At this point I have to believe that the time and labor spent coming out here exceed the value of the machine.

Do not buy anything of real value at Brandsmart,,,,, any discount if far outweighed by the incredibly poor service.
300 days ago by Renee Rapaport [send email]
I have had 2 appliances delivered withing the past 2 weeks. Both times I was called the day before between stating delivery was to be between 10- and 3. Of course no show until after 4 for the 1st one (after making many phone calls to customer service). The other was after 6. Same scenerio both times. I have tried to communicate with customer service and I was hung up on put back into the main menu and when I finally called Eydie Bowe who lists herself as VP of Customer Operations she refused to get on the phone - I left a lenghty voice mail for her to return my call which she never did. As it stands right now, I will have to pay again for installation for my dishwaser as delivery was to late for who I hired as Brands Mart does not install dishwashers. There customer service is the worst - they are rude individuals who do not know how to speak to customers no less know how to diffuse a situation.
286 days ago by Marc [send email]
I bought a microwave at Brandsmart in West Palm Beach, along with a service contract and extended warranty. The keypad went bad, so a maintenance man came out to my house to repair it. He couldn't repair it at my house, so he took it with him to repair at the servicing center. After a few weeks, the microwave was returned. The new keypad was installed incorrectly, and the unit had several scratches on the side, top, and front door, which is stainless steel. After numerous phone calls, a new keypad was ordered and subsequently replaced. But the scratches have yet to be repaired. Several STILL UNRESPONDED TO phone calls have been placed to Ed Fernandez, Supervisor of the service department in Hollywood, and his supervisor, Cosmo Adamo. APPARENTLY EITHER THEY DON'T SPEAK ENGLISH OR THEY DON'T KNOW HOW TO USE A PHONE. All I can say is I WILL NEVER PURCHASE ANOTHER ITEM FROM BRANDSMART. Obviously they don't take their customer service too seriously. I definitely agree with the previous writer, they don't return calls and they just flat don't care............bottom line: once you're out of the store, you're on your own.
286 days ago by Micky [send email]
But... the prices are really really good. And the stores are always full.
270 days ago by Roman [send email]
Stay away from Brandsmart. Customer service needs to improve or they will loose customer pretty soon. They lost me.
201 days ago by Victoria Garcia [send email]
I purchased a freezer from Brandsmart USA and it went on fire not once but twice!! I had an extended warranty on it but they refused to replace it. They sent a repairman out 2 weeks later! He said he did not have the parts to fix it. 2 weeks later he came back and said he fixed it - that night it went on fire again! The extended warranty dept. finally said they would replace it but I have to pay the delivery and installation! I am still waiting to get the freezer replaced! I hate Brandsmart !
194 days ago by Blake Davis [send email]
They are the WORST. I purchased a high end stove with built in slide out Microwave drawer. First the top cracked and it took 4 months before they finally repaired it. They didn't show up 4 times, nor bother to call.
OVER a month ago the microwave quit working- it took two weeks for the "service tech" (term used loosely) to show up, and he said "where is it plugged?" THIS on a built in STOVE!! Then he said "its' working- only the light is out" until he was shown that it indeed was NOT working. He left witout saying a word, no business card, no NOTHING, not even a goodbye. I've been calling for three weeks now trying to get an answer as to status.
FINALLY was told last week my "manager" that part was ordered- you should had been told it would be here the 18th of May = but as of May 21st- STILL NOT one word from them. Manager said "Amazing, I'll have the service manager call you- but nobody has.
I will NEVER EVER buy anything of value from them!!! THE WORST!!
189 days ago by Bruce Carvalho [send email]
50" plasma hd flat screen could not be fixed one year after i purchaced it lucky i also purchaced the extended warrenty...ha ha ha three months later and i am still waiting for a replacement ...don't bother trying to call because that will get you nowhere...oh yes they did offer me a replacement...it was a projection tv...not a plasma hd monitor...i still have hope but will think twice about buying anything there again...it seems like such an easy fix ...unsatisfied customer
185 days ago by Scott Beasley [send email]
Brandsmart is without a doubt the worst company I have ever used when buying appliances. They are total and conplete idiots.

- wanted a cooktop ("not in stock but show 2 at the warehouse")
- drove 35 miles to the other side of Atlanta and it was the wrong color
- they would not give a refund saying it was a "special order"
- bought another one with a store credit and paid to have it delivered
- arrived and was the worng color AGAIN
- got another credit and tried my luck buying a refrigerator instead
- waited 6 days for it to be delivered and the water dispensor constantly leakes
- they are making me wait 3 more days for a tech guy to come out

Idiotic madness. The only time I will be back in there is to tell them how glad I am that I have never shopped there again.
142 days ago by Scott Forman [send email]
TRYED TO BUY A SAMSUNG TV LAST YEAR AND THEN A WHIRLPOOL FRIDGE 2 WEEKS AGO.
TOLD ME TV AND FRIDGE WERE IN STOCK AND HAD ME PAY. TV WAS NOT IN STOCK WAITED 2
WEEKS FOR BOTH AND COULD NEVER DELIVER.. 2 STRIKES THEY ARE OUT.
SOMETHING IS GOING ON HERE. DEMO MODELS? REFURBISHED? FACTORY SECONDS? GET YOUR
MONEY AND THEN SHOP TO FIND IT CHEAPER? THEY CALLED US BACK NUMEROUS TIMES AND TRYED TO SELL US SOMETHING ELSE. FLEXED US WAY TOO MUCH.. PRICES ARE GREAT BUT ITS NOT WORTH THE HASSLE. LOOKS LIKE THEY HAVE A GREAT ASSORTMENT BUT I DO NOT THINK THEY STOCK HALF OF IT. REALLY WEIRD WAY OF DOING BUSINESS.
139 days ago by Rebecca Miller [send email]
We just experienced the WORST customer service from this company! Over $5k was spent on a washer, dryer, and fridge that was supposed to be delivered Saturday. It finally, after many calls and a visit to the store, showed up Monday, only to be told told the Fridge was not on the truck!!! The fridge showed up at 8pm last night, after being told it would arrive at 4pm.

The people in the customer service call center routinly disconnect calls and are completly unable to do ANYTHING except tell you to call the sales person. This sales person was a complete ass, very rude and unhelpful, especially considering the orginal mess up was his fault!

Stay away from this company. Once they have your money, the service stops.
112 days ago by Julian & Barbara Phelps [send email]
Brandsmart and it's repair contractor Norman Electronics in Atlanta, GA have fallen terribly below their commitments by repeatedly not giving anything close to "customer service". On June 27, 2o08 our 42" LG Plasma TV purchased from Brandsmart made a single "pop" sound and the picture never returned. We thought no problem because of the extended warranty that was purchased. We we told that "if we(Brandsmart) can't fix it they would replace it". Little did we know this was the only the begining of our problems.
After initially reporting our problem it took 2 weeks before a repairman showed at our doorstep. He had "parts" that were the usual suspects in fixing this model TV. The "parts" did not fix the TV. 1-day off from work. Repair person said he knows what is wrong and he will inform Norman Electronics so they can order another "part". Seventeen days later visit two the repair person places the ordered "part" it didn't fix anything. 2nd day off from work.
Now the battle has begun because Brandsmart wants confirmation from Norman Electronics that all the "parts" have been returned. Once this occurs then another 2 to 5 days and
Brandsmart will place "bids" on a similar TV.
Brandsmart get with it!!! This whole process is ridiculus. It should not take close to 6 weeks to replace a TV especially when the customer has purchased an extended warranty. Repeated calls to Brandsmart only fuel the anger because of the unexceptable time on hold. Once on hold for over 30 minutes.
Sears, Kmart and even Walmart never take such time to satisfy the customer. Brandsmart you should take a lesson from the Big guys who know retail. You sell electronics cheap and back it even cheaper. Everyone STAY AWAY from these people because they don't give a dam after they get your money.
I cutting up your stupid credit card too.
101 days ago by Harlan Russo [send email]
Hello,
My name is Harlan Russo, and I am the Regional Manager for Brandsmart USA in Atlanta. Customer Satisfaction is very important to us. If you are having any issues, please feel free to contact me on my direct line @ 770-936-7087. I assure you, you will hear back from either myself, or one of my General Managers right away, and we will work hard to resolve whatever issue you are having. Thank you, and we appreciate your patronage.
101 days ago by Perrey [send email]
All the comments written here are 100% accurate. I use to live in South Florida and shop at BrandsMart for big ticket items abnd a few small ones (never CDs or DVDs that's another story) because no other store in Miami could compare to them in prices.

I, like the many users in here had my fair share of problems with their so-called questionable "Grade A-stock" merchandise. And Like many of you, I had MANY heated discussions with their managers when I had to exchange the items (They do NOT allow returns and their Lemon policy is a joke) I was accussed of damaging the items in purpose in order to exchange them for another brand.

To them you're simply another walking wallet full of $$$. They want you to expend your hard-earned money with them that's about it. They have No Customer Service skills, No honesty or dignity. Everything is sweet, sunshine and dandy but once the transaction is over you're simply another two-legged animal.

My advise is if you need something whether they are small or big ticket items search the internet first before heading to BrandsMart. Because once you commit to buy and pay for it is yours and you will not be able to return it or exchange it it is after 5-days.
97 days ago by Ronald Rossi [send email]
We bought about 12, 000.00 dollars worth of appliance. We bought a grill $1, 200.00, microwave $800.00, oven $2, 100.00,
dishwasher$2, 400.00 and a washer and dryer $5, 600.00. Everything so far has worked but the washer, so we called brandsmart and they set up a tech to come out to fix the problem, that was 9 days. Once the tech got to my home he turned the washer on and said f25 was your problem. When we set up the tech with the repair rep 9 days ago we told them the machine showed these numbers and we gave them those numbers f25. NOW we are sitting with no washer because the service department screwed up and WON'T DO NOTHING ABOUT IT, we have the manufacture and the extended warranty. Don't bother trying to call because that will get you nowhere...ALL THEY DO IS KEEP TRANSERING YOU TO ANOTHER PERSON AS SOON AS THERE FED UP..the store in deerfield beach is a store full of thugs that want to sell and make profit but don't want to service the people that make a store a store and those are the customers. If any one knows how to deal with this please
(leave me a email a pizonoh007@aol.com.) this store sucks IRENE in the customer service department is as careless as they get
SHE DOES NOT WANT TO SO MUCH HELP BUT TELL YOU TO BAD IS ALSO SO SAD. Irene, ronald are both people who work at brandsmart and beware if you buy something there it probaly shoudn't cost more than $20.00 . DON'T BUY FROM BRANDSMART BECAUSE THERE CHEAPER BEST BUY WILL MATCH ANY PRICE AND SO WILL SEARS SO BRING THE BRANDSMART NEWSPAPER ADD AND BRING IT TO A STORE THAT COUNTS...BRANDSMART SUCKS
96 days ago by Eydie Bowe [send email]
Dear BrandsMart U.S.A. Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems and or concerns, please direct these to my attention.
Here is my direct line 954-797-4030, or via my email address: eydie.bowe@bm1.brandsmart.com
It would truly be my pleasure to assit you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.
96 days ago by Jose Arturo [send email]
Me and my wife are frequent shoppers at Brandsmart, in the many appliances that I have purchased I had an issue once with dishwasher. The service call did take a few days, but the tech came out an did his job, the only thing I thought was AWFUL is that Brandsmart would allow a tech to have a piercing on his chin, that is so unproffesional... Oh and i believe that the Lady who helped me was Irene, very kind, so its kind of strange that the person prior to me would write that she is useless...
4 days ago by Desmond Durrant [send email]
I purchase a washing machine and dryer from brandsmart sunrise store florida. The both items was deliver and install by your delivery personal he did not install the dryer electrical
card from the machine to the electrical outlet properly. It casue the dryer to stop working and a lot of smoke in the house. The dryer was unplug your attention is needed toward this
matter urgently. aslso i purchase a refridgerator from this same store and make several complain that the rubber and the door need to replace no action was taken toward this matter.
My name is Desmond Durrant your can reach me @954-297-1537.
2 days ago by Lena Oliviera [send email]
complaints are really horrid...changed my mind from purchasing dryer washer and computer
18 hours 38 minutes ago by Shawn Young [send email]
I currently work at BrandsMart USA Kennesaw GA, I know personally that every member of the sales team in my TV department feels that customer service and customer satisfaction is our top priority I personally give all of my customers my stores phone number but also my personal cell phone number to call if they have any problem whatsoever, I pride myself on my honesty and integrity in all sales transactions I welcome all future customers to come in to our Kennesaw location to make their next purchase whether it be for their TV purchase or any other electronic products they may be interested in. As for those naysayers that tell people that our products are seconds, refurbished or not top rate could not be more wrong. We receive the same top name brands that all of the Big Box Stores have. I guess that the other retailers have to put bad information out there to deter us from rising to the top in electronics retail in the A.T.L. area. Bottom line is this please give us a chance to show how focused we are to give the absolute best experience in electronics retail. We will beat all prices at all times and give the greatest customer service you can have Shawn Young Brandsmart USA (TV DEPARTMENT) Kennesaw Georgia

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