Complaint Rating:

Company information:
brandsmart
Hollywood, Florida
United States

Purchased a washing machine on 10-26-09. Was told I would receive a call night before to make delivery. I received call 20 minutes before attempting to drop off. I informed them I was not available and if they could come back. They could not. I called Brandsmart to complain about the service. I contacted my salesman, Harunani who stated that "I will make sure they call me the night before making delivery". I received a call from the store to tell me they would deliver between 10am to 1pm on 10-31-09. I told her I would not be there before noon. She said she would note that. I also received a call from the delivery people and told them the same thing. On 10-31-09 at 9:52am, the delivery man called to tell me he would be there in 10 minutes. I told him him I could not be there before noon and that I had scheduled it. He said he had no such schedule. I then told him to forget it, that I will be going in for a refund. I came in and dealt with a man named Keith. He told me they tried to deliver and was turned away twice. I told the him the story and he implied that I was lying. This is the worse service I have ever received. I will never come back and will never recommend this place.