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Bounce Energy

Posted:    

OVERCHARGING

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
BOUNCE ENERGY
Fort Worth, Texas
United States
BOUNCE ENERGY HAS BEEN OVERCHARGING ME ON MY BILLING EVERY SINCE I HAVE BEEN A CUSTOMER. I FEEL THAT IT'S BECAUSE I AM ON LIFE SUPPORT. THIS IS VEERY WRONG AND NOT TO MENTION HURTFUL BECAUSE I HAVE WENT TO BED VARIOUS NIGHTS SCARED TO USE MY OXYGEN, CPAP, AND NEBILIZER DUE TO THE ENRGY BILL. THEREFORE TAKING A CHANCE ON MY DYING AND NOT BEING IN MY DAUGHTERS AND LOVED ONES LIVES.HOWEVER BOUNCE ENERGY DID TURN MY LIGHTS OFF WHILE I WAS ASLEEP WITH MY O2 ON AND I WAS AWAKENED BECAUSE I WAS GASPING FOR AIR. BOUNCE HAD NEVER SENT BUT ONE BILL TO MY RESIDENCE ALTHOUGH I HAVE RESIDED HERE SINCE AUG 2009.( ONCOR ENDED UP TURNING THE SERVICES BACK ON SINCE I HAD A CRITICAL CARE FORM IN PLACE WITH THEM AND BOUNCE FROM MY PHYSICIANS).THE AMOUNT OF MY BILL REQUESTED 1, 900 SOMETHING CLOSE TO 2, 000. HOWEVER NEVER HAVE THEY SENT OUT A DISCONNECTION NOTICE NOT ONCE. I HAD CONTINUED TO CALL IN AND ASK ABOUT MY BILLING, AND ALSO LET THEM KNOW THAT I HAD ONLY RECIEVED ONE. I ALSO TOLD THEM IF THEY WERE IN DOUBT OF MY CONCERNS, THAT THEY SHOULD BE ABLE TO PULL THE VOICE RECORDS AS THEY SAY THAT THEY RECORD THEM FOR QUALITY CONTROL PURPOSES. I HAVE SINCE WENT TO GET HELP TO PAY ON MY BILL BECAUSE I WILL NEVER BE ABLE TO GET IT PAID UP
Complaint comments Comments Complaint country United States Complaint category Utility Services
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