Bottom Line review: unsolicited book! 146

Bottom line personal is scam outfit preying on older people by seding them bill sto pay for magazines they did not order!
My father is a victim of this devious outfit, and I plan to send my niece (his grand daughter) after them.
She is an attorney that would love to gicv ethem their due.
I have sent them a message to prove that he ordered their product, and they have not sent anything in over 60 days. (except more requests for payment)
They are criminals!

I just called a number to get a medical book and became uncomfortable with the transaction and told the lady to not do the transaction. She told me too late she had ran my card and she hoped I would enjoy the books when they arrived. I called back and got a customer service number but they were closed. What have I got myself into now!

I have the same problem with Bottom Line Books I ordered a free book and I received book with a big bill. I will fight with them

Same problem here. I originally ordered the 2007 version and received the 2008 and 2009 versions without placing an order.
I called [protected] and they agreed not to send any more books. They said that all their books are "series books" that renew automatically unless cancelled. But their advertising never mentioned anything about an auto send series.

Yes, I am also a victum to the same mess if I knew one book was going to cause me this much headache I would have never bought the first book it is also most like they are robbing your pocket... Just face the facts Bottom line... If a person saids no They mean No NO NO NO get it... I am saying this because I work hard for my money and feel like you need to a automatic shout down.. Because ever dollar is made by me goes to me and my well being... who in the world have time to pick up a book now days to read... I work to hard I have too to stay a float... I am with hard times and do not need your damn books... ... Have a good year because I an trying to make it in this hard world... Dwight Tyler...

I received a "yearbook" I didn't order. I'll return it to them if they pay postage, but they don't respond.

they send what was not ordered and i have no intentions of paying or of returning the book till i get a postage paid box from them.

I received three books in the mail from Bottom Line Secrets that I did not order. I had ordered a book from them probably about a year ago or so. I did receive the book in an acceptable time frame. The books I received are about cooking in the kitchen. Hell, I don't even walk thru my own kitchen unless the Mrs. calls me and she very seldom cooks. I'm starting to wonder what kind of an outfit this bottom line secrets co. is. Anyway, to make a long story short, I absolutely will never order or purchase anything from bottom line secrets again. I sent the books back that I received. We'll see if they send me a bill for the books I sent back.

I also recived a book that I never orderd from Bottom line. Didn't open it and am sending the book back, If you have a problem See a consumer law attorney they love these people . and will sue the hell out of them!

I also got a book I never ordered from Bottom Line, and found a phone number online. You can reach them at [protected]. I was able to talk to a real person who agreed to send a return shipping label. I hope this might help someone else who has no phone number. It is NOT easy to find a number, that's for sure! Good luck on your issues with them!

I too received books from Bottom Line thanking me for my online order and enclosing an invoice for $47.94.

I am resealing the package and writing "RETURN TO SENDER" ON THE OUTSIDE.

But, how did they get my name and address?

I received an invoice for Bottom Line Healthy Living Secrets, a book that I never ordered, or received for that matter. Initially, I was going to give them the benefit of the doubt and assume it was an honest billing mistake. However, given the enormous number of complaints similar to mine, I am moving forward with the assumption that this was deliberately deceitful.

I was able to track down the following contact information for Bottom Line Publications. Hopefully this will help someone else:

Bottom Line Contact Info

Bottom Line Books and
Boardroom Classics
P.O. Box 11401
Des Moines, IA 50336
[protected]
[protected]

Bottom Line/HEALTH
P.O. Box 53408
Boulder, CO [protected]
[protected]
[protected]

Bottom Line/NATURAL HEALING
P.O. Box 58456
Boulder, CO [protected]
[protected]
[protected]

Bottom Line/PERSONAL
P.O. Box 58446
Boulder, CO [protected]
[protected]
[protected]

Bottom Line/RETIREMENT
(Formerly Bottom Line/Tomorrow)
P.O. Box 51316
Boulder, CO [protected]
[protected]
[protected]

Tax Hotline
P.O. Box 58477
Boulder, CO [protected]
[protected]
[protected]

Bottom Line/WEALTH
P.O. Box 58448
Boulder, CO [protected]
[protected]

Bottom Line's Women's Health
P.O. Box 58480
Boulder, CO [protected]
[protected]
[protected]

Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford, CT. [protected]
[protected]
[protected]

I have had the same problem with bottom line books . Recieved books that I did not order. I just got off the phone with them and I think the problem is solved.
They are even sending me a return label so I can return it free. I hope this works. Call this Number [protected] for customer service for BOOKS.
They said I should get mail back material is 7 days. We will see. I also got a cancellation confirmation number. If this does not work I will call the
Attorney General for Mo. and file a complaint. They can stop them from doing business in this state if they are fradulent which they are.

Account No above my name - /37-036-[protected]-7/
I will be returning the book unopened received at my home address 4355 Rose Lane, Concord, CA 94518 in today's mail. Please remove my name - Lee Woods - from the book mailing list. Things are rough and don't need any more expenses at this time. I appreciate your removing my name asap. Will keep a receipt from post office as to date and time returned to you.
Thank you.

No Complaint...Wondered if you could use your influence to get the German Cancer Cure to come to Mexico, since the US rejects it! Mexico is closer for us than Germany! Please contact alternative health organizations and see if they would help on this project! Thank you, Duane

Bottom Line? (pun intended).if someone sends you something you didn't order, it's yours to keep!

I just got off the phone with a CS rep about the "Health Breakthroughs 2008" book I received last week. The accompanying invoice said that I had placed an internet order which I probably did--last year. I was suspicious about receiving an invoice as I always pay at the time I buy using a credit card or Paypal, but I honestly could not remember if I had ordered the 2008 book. So, I searched for Bottom Line contact info online and found this site.
The CS rep took my payment via credit card as I requested and assured me that my account was cancelled. We shall see. At the very least, I have proof of payment from AMEX.
Thanks to all who have posted their stories here. It is very helpful. If I had not read so much about this company, I probably would have just sent a check and the problem would reappear next year. I will update if I have any further problems.

Goodness, this is sad. No reason to do this when you print a helpful newsletter (Bottom Line). The Call to them requesting the "Procedure" to return the Books is very Important. Most Compainies will not accept returns if they receive them outside of the written procedure. Once you have the written procedure, do make sure the Post Office has someone sign for the 'Return" and keep all that infromation togeather. Threats to demote you're Credit Report are w/o merit, single items under $100 are usually considered as "Disputes", not to be concerned unless you have ten or more "Disputes". No one should need to persist in returning materials when the item arrived w/o your prior authorization. I keep mine and not pay if they won't designate just how to make the return possible--most JP's would agree with you under this arrangement. Yes, take them to your local District Justice! to resolve the matter and get a favorable judgement. Good Luck.

YOU ARE BILLING ME FOR BOOKS I NEVER ASKED FOR OR RECEIVED! BOTTOM LIUNE TREAURY OF HEALTH SECRETS NE andBOTTOM LINE HEALING REMEDIES SOMEONE CONTACT ME IMMEDIATELY WITH TELEPHONE @ TO CALL

The bottom line is: If you received unsolicited merchandise through the U.S. Postal service, you are under no obligation to the sender. If the item was un-opened, simply ask the postal service to return it. If you opened it, you can either throw it out or keep it as a free gift! Don't waste your valuable time responding to unsolicited merchandise which include bills or threats of collections. For more information check the U.S. postal Inspectors web site.

Received a bill from your company Acct#[protected].
The bill was for the book "Treasury of Health Secrets. I purchased it one line and used my Credit Card. Being as I did not get a confirmation from you, and being that nowhere can I find a telephone number, I am upset with your billing procedure. Your bill is very deceptive. First it says Total Bill $47.94, Then under P.S. it states " You may pay the full balance of $47.94 or the $31.96 covering installments # 1 & 2 that is due now, making that a total of $63.92 which was not the original price offered off AOL's Daily stories this was recommended by Hugh Downs. Now I don't know what is going on and I don't appreciate the lack of information on how to contact you and discuss this problem. I do not want my credit ruined by your company and it's lack of information. But if I don't hear from you I will be sending the book back.

Please respond. My home phone number is [protected]

Sincerly,
Ronald White

Had the same "UNSOLICITED BOOK" experience. Sent book
back unopened. (Received in early May '08 and sent back within a week). They got it back June 20th as I was told by their representative at this number--[protected].
I was told also that my name & address is now removed and my account deactivated. (I never requested an account in the first place).
Thankyou to the folks who gave the number!
Hope this ends the scam.

I have the same problem with Bottom Line Books as well. I have been sent The Prescription Alternatives book and look ed it over and decided to buy it, so then I payed for the bill, I had written this down in my check book, sent it out way back from March 24th, 2008. I'm still being billed from them and they are harassing me, telling me that if I don't pay they are going to hurt my creit rating as well and put me through their collection agency. I had emailed them and sent letters to stating that I had already payed but they refuse to listen too. The bills just keeps on coming. So what do you do to stop them from sending anymore bills when you have the proof that you sent the check to them from March 08?

I have a book from Bottom Line I never ordered. My solution if this happens; don't open the package. Return it to the sender and they can pay the postage. I have no idea what the book is about, but in my financial situation, I don't buy books from anyone.

We are battling this company over unsolicited books also. After some research I found this contact information and we were able to successfully (we hope) remove our names from their mailing list. Good luck to all of you.
Contact info for Bottom Line Books is:
--------------------------------------------------------------------------------

OR... call, write or fax...

Phone Number FAX Number

--------------------------------------------------------------------------------

Bottom Line Books and
Boardroom Classics
P.O. Box 11401
Des Moines, IA [protected] [protected]

Bottom Line's Women's Health
P.O. Box 58480
Boulder, CO [protected]-[protected]

Bottom Line/HEALTH
P.O. Box 53408
Boulder, CO [protected]-[protected]

Bottom Line/NATURAL HEALING
P.O. Box 58456
Boulder, CO [protected]-[protected]

Bottom Line/PERSONAL
P.O. Box 58446
Boulder, CO [protected]-[protected]

Bottom Line/RETIREMENT
(Formerly Bottom Line/Tomorrow)
P.O. Box 51316
Boulder, CO [protected]-[protected]

Tax Hotline
P.O. Box 58477
Boulder, CO [protected]-[protected]

Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford, CT. [protected]-[protected]

--------------------------------------------------------------------------------

www.BottomLineSecrets.com

Have received books from BOTTTOM LINE BOOKS that I have not ordered. Cannot find any information on contacting company to cancel acccount and return authorization for unsoliciated books.

I returned an unsolicited book last month and just got a bill asking for the full cost or two installments. I read the posts here and called [protected] to speak to a Customer Service Rep. He told me that the return had been received on the 15th of this month, so the "bill must have crossed in the mail." However, he assured me that my account would be closed as of this date. We'll see.

Ok, To all customers that get Bottom line Books: Ok to all you people that claim that they did not order books... Well you may have not orderd books but all you have to do is call the customer service line and the customer service reps are there to help you disregard the bill or to explain why your getting a bill.When you call you don't have to yell or curse or tell the rep that he/she is stupid just let them know what the proplem is and they can fix it .What you people don't understand is, they can't make it stop right now, they are not magical and have a wand they can waive and poof its done. Its all done by computer and we know how computers are... right. So if you get a bill call cust service and they will help you. Bottom line books is not as bad as what you think it is . All you people make it out to be bad because you get ticked off because of not getting what you want or because you dont read the fine print. And if you watch infomercials next time look at fine print where it says shipping and handling is not refunded!

I have had the same problem with the company. They send these cheerful notes about "automatically extending your subscription" to their publications and then they insist on payment. Their address, phone number and email listings seem to be nearly impossible to find.

I will not pay them and I "return to sender" on all their mail.

I am getting Delinquent notices on books that I never received or ordered. No phone number listed on notice to call! How do i get in touch with this company?

I also received an unsolicited Health Breakthroughs 2008. I went to the post office the day I got it and returned it unopened with 'REFUSED - RETURN TO SENDER' on the front. But, as reported by others, I still got the bills. So, today, I called them. Here's the number. [protected]. Here's the deal. If you bought Health Breakthroughs 2007, which I did, somewhere in print on the order form it says you were buying a series, hence the blast of 2008 books. However, they have now cancelled the series, according to the customer rep I talked to. He acknowledged that they had received my returned book, and said I could ignore the bill in my hand for $35.92, and my account was inactive. So, there it is.

I called the above listed number and did in fact speak with a customer representative. I told her that I wanted to be removed from any further mailings and to be removed from their list. She said she would delete me right away. Note: The rep also stated that she had an account under my daughters name and my daughter had never heard of them.

For other information on unsolited mail and your consumer rights, see the following website.

http://www.usps.com/postalinspectors/fraud/merch.htm

Paid B ill Dec. 15. Now being rebilled aGAIN AND AGAIN.

Sent Ck Dec.15 and now am being billed saying it was not rec'd. Have cncelel check. Also said I did not want any more books.

After filing a complaint on this forum I continued to Google for a point of contact.
The Official, but UNPUBLISHED, Customer Service Number is 800.678.5835.
Another number which takes you to the Boardroom, apparently a more senior company in the constellation, did respond very professionally to my complaint, which had devolved into a rant.
Try 203.973.5900

An additional complaint:

They provide NO CONTACT DATA of any sort, whether for the CUSTOMER SERVICE or the CORPORATE OFFICES.

We clearly require a law that those conducting business virtually over the INTERNET provide a real, physical address and location on their point-of-sale webpage.

BLB claims that I ordered a book and sent the Yearbook 2008 UNSOLICITED.

It was returned UNOPENED.

They can threaten me all that they want I'm not sending another dime.

I also am the recipient of uns5906ollicitd books from this company. Are there not postal regulations that prohibit these unethical pracices?

I had similar problems to the ones described for about 8 months. Finally I wrote to Better Business Bureau, 94 S. Turnpike Rd., Wallingford, CT 06492 describing my problem - I THINK the issue is now resolved. You can write to BBB in Des Moines, IA (from where the mailings originate) but they will forward it to CT as Corporate HQ is located there.

I have subsequently discovered that there is a menu on Bottom Line Books website which permits you to request them to "cease and desist".

How do we get rid of this problem? Is someone handling these issues? Are we going to be caught up in another cross-fire of unfairness?