Boost Mobile reviews and complaints 400
Newest Boost Mobile reviews and complaints
waaaayyyy overcharging on unlimited talk, text & web
Bought unlimited talk, text & web. Every time I got a phone call or text my account balance would drop several dollars! This is by far the biggest scam I have ever encountered. I should have known it was going to be a pain when it took 53 minutes on the phone with customer service to activate my phone. I was given the option of keeping my current phone number, which I chose to do & the confused operator tried to do. To no avail, he told me that it wasn't an option to keep my current number & acted like I was crazy because I wanted to keep the same number. Heed this warning, it is a complete rip-off & a major headache to deal with this so called company. Poor, poor service & even worse hidden charge fees that they make out to be unlimited for $50 a month! Spare yourself the agony!
The complaint has been investigated and resolved to the customer’s satisfaction.
Boost Mobile - cell phone service
My brother who is mental challenged got his first apartmnet last month and we purchased him a boost mobile instead of a house phone. Our family has a system in palce where he checks in each day to ease our minds; to make sure he is okay. Its easter sunday and we should be getting ready for church. We have not heard anything from my brother but I get a knock...
Read full review of Boost Mobile and 21 commentsripoff
[also posted under 11950 sw garden place]
My wife noticed a strange charge for $25.00 on our master card originated by "11950 sw garden place" and asked me what it was. I didn't recognize it either, so we began investigating. Google brought us to this page where we saw several [redacted]s of fraudulent charges, all of which track back to 11950 sw garden place as some sort of att cellular blling operation. Since our cellular service is thru boost, not att, so we didn't make a att-boost connection at that time.
Because we believed the charge to be fraudulent, we notified our credit card company. They recognized the billing signature as one they receive many complaints about, immediately cancelled that credit card, and issued a new one with a different number. Express delivery for our replacement cards cost us $8.00.
Then, in reviewing our boost mobile account online, we found that a balance of $28.20 on one of our two accounts had been zeroed out and exactly one minute later, our credit card had been charged another $25.00 - - apparently the same $25.00 we were trying to get answers for when this all started.
Nowhere in boost's autopay by credit card did they mention using a third party to actually collect the payments - however, they do - - enter vesta boost at 11950 sw garden place in portland or.
Long story short, despite boost representative's full assurance when we shifted to them that neither our deposits nor our minutes would ever expire, we were told today by boost that both expire every 90 days. When I tried to close both accounts, I was told that boost does not close accounts - rather, when the deposit runs out without being refilled, the account automatically expires.
The fact a boost representative told us what he did, neither boost customer service nor boost billing was willing to make things right with us.
So - boost and vesta boost ripped us off for a total of $82.00 (Including that $8.00 express delivery fee for replacement credit cards).
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been having dropped calls I can't. Even take care of any thing on the phone I have to get rid of them, they claim the towers are being updated
Boost Mobile - no service
Bought this phone and was told it had great service. Check the map and it looked ok. New phone but no service.
Read full review of Boost Mobile and 7 commentsphone service, hidden charges, customer services
Boost Mobile is a f*** joke. I call on Wed to get my phone re-activate, because it been more then 60 days. I still didn't get services I paid 55.00 from my debit card when they told it will be 50.00 after the card got charge. Then I was to pay additional 10.00 from restoring the services, they didn't process it( which in the end they want me to pay 11.75). Iask before being transfer again if that's all I have to pay is the 10.00 (yes). BULLSH** No phone services, all 9 of the the d** services rep was looking ( or not looking) my account could've inform, they didn't charge me the 10.00 for activation. I have to wait three days because the money needs to clear the bank before services to be provide to me.(I was told) I call back to Boost Mobile to get my money, was transfer to 5 rep within 45 minustes just to get a refund. On top of that, the rep couldn't find where I made a payment of 55.00 to the account, just 3 days ago( clear in 2 days). Nobody want to provide with a confirmation number or that additional charges will be give to you. I ask if I can pick the telephone number or will the give me one this time, the little girl told me will don't let pick the number the computer does that. She told me, I didn't pick my number I am mistaken, I told her did and she can't tell me I didn't b/c I want to our authorized store.
I left ATT( for this bull) thinking this is a GOOD deal unlimited minutes/text for 50.00, but their customer services sucks.. nobody d*** listerning and telling you wrong info just to get you off their line. if you don't - get the info then waste people time. nobody know SH***
If I dont get my money in tree days- I will blew up that line, and curse every rep out since they like to transfer people so d*** much...
The complaint has been investigated and resolved to the customer’s satisfaction.
lock on phone
I just recently purchased the boost phone (i 856) because it looked like a cool phone and boost mobile sounded like they had a reasonable deal to give to the public - unlimited talk, text, unlimited local and long distance calls and unlimited internet access for one flat rate of 50 dollars a month. Now remember I paid $170.00 for the boost (i 856) brand new out the door but it wasent until I had my phone activated that I found out that boost has a lock on every boost mobile phone reguardless of the model and I could not download any free ringtones boost blocks all their phones from downloading any free ringtones once you buy a boost mobile phone the only way for you to get ringtones is you are required to buy them from boost also if you want to download one of your own mp3 to make into a ringtone they have a block on that also - all ringtones must be purchased through boost mobile no exceptions price ranges from $1.99 to $ 3.00 and boost locks your phone to make sure you have to buy all ringtones this also applies to background wallpapers for your phone same thing I called boost and told them that the only reason I went with boost was I thought the I 856 was a cool phone but if I knew they put a lock on there phones I would not have bought from boost I told them I wanted a refund and I was told no. I am through with boost mobile they are a rip off, I live in cleveland, ohio so I am going with revol wireless they are $5.00 a month less than boost for the same deal and they have no restrictions on their phones let me encourage you if you want to buy a locked phone then buy any of boosts phones they are all locked but if not then you better stay away from boost mobile and look for another deal
The complaint has been investigated and resolved to the customer’s satisfaction.
Buying the ringtones isn't the only way to get them on your phone...You can go to myxer and send them to a friend's phone and then bluetooth it to your phone for FREE...Also you can buy a 20 to 30 dollar bluetooth device for you computer and send songs straight from your computer to you phone...I love boost mobile. It is the best deal in town and they have treated me well...If you are too ignorant to figure out a way to send ringtones to your phone then yeah maybe boost mobile is not for you!
unauthorized payment
This is the third time I have found that sw garden took money out of my account. This is unauthorized. I have about had all I can take of this company. I like boost mobile but sw garden is as crooked as the day is long. I wrote to boost mobile about this because I can not get an option on their automated service to talk to a live person to get this straightened out.
The complaint has been investigated and resolved to the customer’s satisfaction.
phone repair, poor customer service
I absolutely hate boost mobile. For $50 a month they treat you like crap, the customer service is horrible, they dont have any kind of insurance for those expensive boost phones. Lawd forbid your phone messes up or it needs repair they tell you to send it to motorola repair in texas they keep it for damn near 3 weeks then send it back saying they wont fix it cause its due to physical damage. Besides that they wont give you the option of getting a loaner phone or replace the phone. I bought the motorola i9 feel too bad to say how much I paid for it and after a week of having it, it stopped charging. I inquired about insurace when I got the phone and the foreigner said dont worry about it if something happens ur under manufacturers warranty. So if something happens to your phone you are f*****... Period. They have these wireless stores on every corner all with those foreigners behind a bullet proof glass cause they know they are rippin people off. The man told me to send the phone to repair and he knew they werent gonna fix it so when I did send it back they returned it and they said it was due to physical damage that voided out my warranty. How could I physically damage the phone just by pluggin it and unplugging it to charge, you are gonna be careful with an expensive phone like that. I didnt drop it there wasnt a scratch on it. The supervisor in repair said well I dont know what to tell you and she was very smart elic. They dont care about you or your problems with the phone all they want is ur $50 a month. Im shocked someone hasnt went postal on them yet! I am gonna pass the word and make sure they loose as many customers as I can possible reach and warn.
The complaint has been investigated and resolved to the customer’s satisfaction.
Cindy Castillo former employee at boost mobile call center 814 34th st . Bakersfield, Cal. 93305 while employed at call center took consumers credit card numbers and made a lot money making false dummy accounts . She needs to be investigated thoroughly for her illegal fraudalent activities . Her current account [protected] is an illegal account . Its not fair for consumers to be bilked out of money while trying to pay phone bill .
I bought i boost max, which I have insurance on when it stop working, I didn't have enough money for deductible so the man at boost told me to BUY a loaner then report it when i get the money, now the insurance wont replace my phone unless boost informs them that I did have insurance at time of accident. Boost said because i changed phones that cant do that and i will have to buy another phone and they will give me 30% off. So in total that means I will have spent $400 on first phone plus $200 more for second and $100 for insurance deductible =$700
I bought a Boost Mobile phone two Saturdays ago and the same night that I bought the phone my screen was frozen and my some how my service was deactivated. I cannot answer my phone without my headset and I do not know what to do.
This mobil company is a scam. They steal money for service that does not function for one day or maybe a week. The people that work for boost are in a different country and you can not understated what they are saying. They harass the customer and they do not listen. They make virgin mobil look like gold. And we know they are now scammers too with over charges. to but not as bad as boost.
I hate boost mobile, I've called in numerous times about how bad my internet is, I never get calls returned, the make sure they never give corporates number/email/address.no contact with there authority at all! So customer service treats you like trash, and don't call back, puts the phone down while your talkn, and never have a explanation for anything that goes wrong with there service.They know I can't afford another phone so they care less about if I'm a happy customer.you all should be ashamed, your customers are who pays your bills!
Boost mobile has over charged my account. It is a joke to get your money back. They took out 2 payments but will only give me credit for one. Makes no sense. The customer service is rude and keeps you on the phone in my case over 1 1/2 hours. Don't bother with the data package you can't surf the net because the signals are too weak. RUN DON'T WALK FROM BOOST!
Boost Mobile is a rip off. I payed my bill three weeks late and because my payment date fell on the second of the month and I payed on the 25th, my phone was cut off on the second of the month which means I payed for 5 days of service and now in order to keep my number I must pay for a new month. Shame on you Boost.
mothers credit card was used with boost mobile three times one dat to pay a bill it was not a number we sucribed i filed a claim that day i have not got the claim number but have the phone number the moey paid 330 dollar4s i want this resolved the money was that of an old woman on soc sec
Boost mobile service is so bad I had to use another carrierd for my bussiness, after makeing a payment the same day I tried to get a credit back they refused because I go another carried. $45.00 dollars a full day if work.
This store does not collect taxes on products or payments, which is against the law!
They also are liars and treat customers like crap. Very very very rude!
One lady left in tears. I felt so bad for her. I ran outside to apologize for them. I told her some people are just hateful.
poor serious, inferior phone for price
SERVICE
I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 11 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, after weeks, Boost says it does not provide access.
As Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access implies the ability to access major web-based email, I consider this to be false and deceptive advertising.
Other problems:
The web connection is extremely slow.
The I 9 phone worst designed phone for its cost that I have ever encountered.
More Detail:
During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceeded to ask the same questions. Supposedly I have an account into which they were entering notes, but every time I call it's was as if they'd never heard of me.
You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.
PHONE
I hate this phone. The fact that is was so expensive makes it even worse. I paid about $300, and that didn't even include a charger, a wire connecting the phone to the computer and headphones or earbuds and I can't use most earbuds.
The flaws are endless, including: the menu functions are awkward and time-consuming; instead of being returned to the immediately proceeding menu you are returned to a main menu. The shutter sounds can't be muted, so if I use them in a class I disturb people. The menus are not logical and the commands are not intuitive. The camera and video camera are substandard.
This the third or fourth phone I've owned, by far the most expensive and it is far and away the hardest to operate.
The complaint has been investigated and resolved to the customer’s satisfaction.
Direct to boostmobile customer service after" do you want to proceed anyway" press:24221. Let page know it works. This removes the frustration they get with the phone tree, which softens us up for customer service. Just spent from 3-1-11 to 3-17-11 trying to get phone fixed. Finally, i was told it did work, because I said it worked. The little globe was on the screen.
yaa i just bought one last night for 20.00 cracked screen!.though but i got it activated and it wont let me recieve messages idkk..y!..and fix?
customer service and quality
Type: complaint
To: boost mobile
Topic: service quality
Subject: quality and service is awful, boost is horrible, and I think boost knows it
Message: I went into the boost mobile store in winder, ga. June 22, 2009. I purchased a motorola i335 cell phone and prepaid 50. 00 for the unlimited talk, text and web. I thought it would be a great deal. I had already checked to make sure I was in the coverage area, according to the map online, I was in good coverage area. I used my phone outside and around town for about 4 hrs, made a few calls, of which one call was breaking up when I was outside of wal - mart, and I had one dropped call.
But the real problem started when I couldn't use my phone inside. I then called customer care with boost to trouble shoot, at which time the call was breaking up and I went outside and around my yard, I then discovered that I couldn't make calls inside or even around my home. I had to go down the street. Boost customer care was saying all the time we can't hear you, you are breaking up. . . Can you go somewhere and get a better signal? No! Then I went back to my local winder boost mobile, (Not radio shack) where the owner, did a factory reset. . . Still same problem. I went back yet again for the 3rd time at which time I traded my phone for another i335, still same thing. I go back again and find out that I need to upgrade my phone and pay another 30. 00 to do this. Still same thing, I call customer care again to trouble shoot the new phone. It doesn't work. I go back to the store for the 5th time and find out that I can only get back my money for the phone, not the money for the first month service. The owner explains to me that I bought the sim card and it is mine. . . "sell it on ebay or something, it is yours, you bought it. " it is my ported number, sell it on ebay! I'm furious at this point. I then call boost mobile customer service, at which time I am informed that it is only according to the individual store policy, if I get a refund. They can not help me.
While I was in the store another individual came in the store and couldn't get service either.
Boost you need to efund my 50. 00 immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
Where is my game of spades or the money back on my phone
fraud and identity theft
I found out that somebody open a boost mobile account under my name without my consent and also paid the montly payments with my checking accouts. I called boost mobile customer services line. And told them that cell phone that is under my name I didn't opened that account. I told them that is fraud account and I want it close and that I want my money back into my account. The representative said that she can't close that account due to I don't know the account password. How I going to know that I account password if somebody stole my identity and I even didn't that account was under my name. The representative didn't close the account and somebody still using the cell phone. Both are criminals the person who got the phone and boost mobile known that account isn't mine aren't helping. Criminals. I hope that nobody trust on them using good people Identities to get services under our names. Don't deal with this company
The complaint has been investigated and resolved to the customer’s satisfaction.
To thetawhat..
How exactly does what you say have any merit when he clearly said it was paid with HIS money? cause then OBVIOUSLY it was his name.
I swear, how intelegent are you people required to be to get hired in that company in the first place? Lack of common sense must be a preferred trait.
The same thing happened to me this weekend. I had JUST hung up from customer no-service and tried to call tehm right back...and "account could not be verified" message came on..I couldn't even call customer service! They said my password did not match when I called customer no service from another phone five minutes later. They said with no password they did not have access to the account and unless I made one up that matched I was simply going to have to open a new account..buy a new phone..even though mine was in my hand...and buy a new month of service. I had two weeks left on what I had paid for. I think someone at Boost was opening a new account for someone as my DEC number pulled up my name and account, but not my phone number...which was new as was the password. They are currently "investigating", but after 18 hours, a lost day of work they refuse to compensate me! They say..."we got your phone working and your number back..that is all we need to do."
First of all, I work for the boost corporation and your name has nothing to do with it nor does your address. There is no identity theft involved with this. Boost Mobile is a PRE-PAID cell phone company. We DO NOT take credit checks therfore we DO NOT take your social. I had a guy the other day have his name as Denzel Washington on his account. Did it ever occur to you that maybe there is more than one person in this country that has the same name as you do? Think about that.
unauthorized duplicate charges
Local retail establishments in waco, tx, did not carry the particular phone I wanted, the i776w (Purple) so I went online to order. My billing address on my credit card is a po box, and when I entered it while attempting to purchase, the site came back and advised me they couldn't complete my order, that the address supplied had to be a physical address. I then entered my physical address and I got a bootsmobile prompt that state it didn't match my credit card?!?!?! (For the record, I order online frequently and any reputable site always gives the opportunity to enter a billing address and a delivery address-especially when ordering gifts, flowers, etc. ) during this process, I went through the process of entering all of my personal information, to include my credit card number. Remember, i'd gotten a prompt on the boostmobile site that stated "your order cannot be completed".
I was advised by boostmobile.com that I could not order online, so I phoned their sales dept. Firstly, I got the impression this is (1) not a reputable company, and, (2) has some mexican origin-as in mexico.
I explained what had transpired online, and after burning 50 min. Of cell phone time attempted to purchase their product on the phone with one of their reps, the individual comes back and advises me "the system won't take it". I asked the rep to please check with a supervisor that there has to be a way to make a purchase by phone. The supervisor, after attempting to do what i'd already explained I had done, and the previous boostmobile rep had done, advises me "the system won't take it, we're not set up to take it that way". Well, that doesn't make sense.
I'd just paid my personal monthly bills that morning online, through my bank account, and went into my online banking late that same night to see which ones had cleared. Imagine my horror when I discovered 4 charges from boostmobile for $108.24. As a result, it had a domino affect and all the bills i'd paid online that morning, were bouncing, and the ins od fees were piling up. My personal checking account was a great big old mess. At once, began the nightmare of calling the customer care, customer service, etc. , every number I could locate online for boostmobile, and they were either not working nos. , etc. The supervisor I had spoken to actually gave me a no. That was not even in service. Another no. I located online, I was on hold 15 min. , then an automated announcement stated I was call 40+ in que, do the math. I'd been on hold forever... Literally, hours.
Contacted my bank first thing the next morning and I learned that the bank has to follow mastercard rules and regulations. Which state in part, that company, meaning boostmobile, that submitted the charges, must fax or otherwise call the bank to withdraw those charges. I could dispute the charges of course, but that process takes 7-14 days. Meanwhile, every ck, debit card purchase, etc. , would be returned and ins od charges incurred.
I tried for several hours to locate someone within boostmobile, by email, phone, etc. , to contact to assist me in withdrawing their unauthorized charges to no avail.
Yep, I did give them my credit card number online when attempting to purchase a phone, but they refused to take it due to the billing and shipping addresses being different and told me online that my purchase could not and would not be completed.
Stay away from this cell phone carrier. They appear to put their manpower into sales, but once you're "sold" - there is no customer service available. You're stuck, and then if and when you decide you don't want the service, they have your credit card ino - how are you going to contact them to stop the service and the deductions?
Buyer beware. Save yourself the misery and heartache, trust me... Whatever agency handles cell phone carriers needs to get down on bootsmobile and their practices in a really bad way, and in a really big hurry.
And if by chance you do use this carrier, you best be very vigilant, because I promise you, sooner or later, you will have serious issues with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
The worst company to have if you run into a problem! Any savings will go with the aggravations of getting someone to help you.
It is easier to hit the lotto than to get someone to answer the phone everything is recorded.
Now with verizon and att offering pay as you go phones, there is no reason to go with boost!
the screan is always white
Boostmobile is like buying a phone from the trunk of a car, all smilyface during the sell with heavies waiting in the wings when you complain( customer service run around, no corporate number, anywhere, lies, lies and i'm so sorry for your problems) but no solutions. Where is the law that makes after sale contact with the conman, a requirement.
crooks
Please include the following line in all replies. Tracking number: NT20070102_[protected] Hey Robert! Since Boost Mobile is a pre-paid pay as you go service, there is no need for you to cancel your account. You can keep using the account until you have used up your balance and then let the account Expire. It will automatically cancel 60 days later. OR You can stop using the phone and the account will expire the 90 days after the last Re-Boost, then it will automatically Cancel 60 days later. Either way, we will not be able to refund the balance on the account or transfer the money to someone else's account. Thanks! Boost Mobile Customer Care -----Original Message----- From: "Robert Page Haverty" Sent: Jan 2, 2007 10:35:45 PM PST To: Hello - your customer care represenitive did not help. They said they are keeping the money unless I buy another BOOST Phone. I would have bought a boost phone but none where available in Key West, Florida, nearest would be 139 miles away. That is beside the point - you owe me $13 - the amount that you where holding for me to use with your phone. I did not use your service and I want my money back. I sent the money in good faith to be used as phone charges Boost keeping the money is just plain stealing. You did not earn that money for services and I want it back now. I will be writing BETTER BUSINESS, Chamber, and Complaints. COM. You 24 hours to respond before I start writing...Lets not be crooks and do the right thing and send me my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
overbilling
I called boost cust. Service about serious mistaken overbilling everyday for the dollar a day chat plan. The chat plan login software on the i425 phone is designed to perfectly subscribe (To pay boost) , but very difficult to unsubscribe (Limitations on the software on purpose) so boost charges 3 dollars to unsubscribe. I got to unsubscribe on my computer for free, with email confirmation. This worked a few times but boost kept billing extra certain days on random w
Hen I did not subscribe, I called them a few times about these and other billing issues, for which they where not willing to pay. Sunday they finally paid me 3 dollars they overbilled, but for some reason when I signed on the chat plan it did not go through and without indication the account was wiped out. (Because of a local called that they charged more than 12 dollars-the phone was not on the plan). Some cut. Service people have said I should get my money back because this was a mistake on signing on the chat paln on the phone. Still believe communication issues can be improved with this company and its tendency to overbill. Have considered stop using boost as provider.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service
I recently purchased a highly anticipated Boost Mobile I9 and here are the results of an email I sent them...(keep in mind that this is after 5 days of trying to get reliable service with them)
"I'm throwing in the towel with you guys. I'm not going to call customer care and sit on hold anymore. I am switching back to my old service tomorrow and I need to know how I can go about getting a refund on my phone and service. This has been a miserable experience, but I am willing to take a refund and call it a wash...please send me a RA number and address where to send the phone and advise me on how long it will be before my credit card is refunded. Just in case you want to know...here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text) if they even come through. 2) I called my my voice mail yesterday and it connected to to Goodwill Baptist Church...huh? 3) When I attempt to make a call it rings once then is silent...but apparently stills rings on the other persons end... 4) Tonight I tried to call somebody and it rang once then went to fast busy then a mexican recording answered...then the person I was trying to call called me back and said that they got a call from me but all they could hear was a mexican talking... 5) People try to call me and they get a message that says that please hold we are trying to locate the person...then it says that I cannot be located...hummm...I'm...I sitting in my damn house with a full bar of service... 6) I currently have 5 text messages sitting in my In box and when I try to retrieve them it just gives me a server error. 7) This phone is my home phone too...and I cannot afford for it to suck... Thanks..."
Here is there reply
"Hello,
Thank you for notifying us of your concerns. Please accept our sincere apology for any inconvenience you’ve experienced. We regret that your experience with Boost Mobile didn’t meet your expectations, and that we didn’t achieve our goal of complete customer satisfaction. Please know that we are committed to providing a quality customer experience for each of our customers. We appreciate your feedback, and are passing your comments on to the appropriate team. However you are unable to return your phone for a refund..
Again, thank you for providing your feedback, as it helps us identify opportunities and make improvements.
Boost Mobile Customer Care"
Wow...no refund after only 5 days for a totally misrepresented product...can you say wow?
I hope you heed my advice and stay away from Boosy Mobile and pay a few extra dollars and get a reliable carrier...trust me when I say your sanity is worth it...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, i have boost mobile service.And really, compare to my personal carrier, they don't stand a chance.i will suggest instead of calling every month to complaint, let's all but nex tel units from mexico.Let's see if that solve the problem.Cause that's the answer i get every time i call boost mobile."You live too close to the border, and the signals of antennas interfere with each other"my question is:I live in america, who cares what happen with mexican antennas, i am not paying for them, i am paying for my american service.tried time and time and again, looks like they can not solve their problems.I just hope the someone out there could read this and take some actions.
Boost mobiles business plan seems to be "sell no refund phones and service." Once you have it and they have your money, so what if it don't work it's your phone and your problem. Sorry we don't do refunds. Almost like buying from the trunk of a car. When the car leaves, you are alone and the phone doesn't work, but every now and then someone gets a good phone. This person recommends the trunk. Familiar?
Boost is not worth the $. My girlfriend purchased a Boost phone about 3 months ago and it has been nothing but problems since. She gets a full signal wherever she goes. (We live in metro South Florida; very flat here and no signal interference) The problem is that sometimes when I call her, I get that msg that says: "Please hold while the subscriber you are trying to reach is located." Then it goes dead. Also, she very rarely receives VM messages left for her. Also, the texting service is the worst I have ever seen with any carrier. (I'm with AT&T Wireless, no complaints on my end) Example: She texed me a message late yesterday afternoon and I just received it at 7:30 am this morning. Wow! Furthermore, most of the time her incomming texts never reach her.
Another gripe we both have with the service is the actual voice/calling portion of the plan. Her signal breaks-up so severly most of the time that I cannot understand what she is saying. Pathetic! Why bother with this service when you could have two cans and a string that would deliver a more reliable connection. She has called and complained many times, but to no avail. Oh well, just chalk it up to inferior technical services. And that suprises me since you think that Sprint (Boosts parent company) has a solid network and is technologically savy. In this circumstance, you do certainly get what you pay for.
I experienced a horrible customer service ordeal with boost mobile, I requested a supervisor and the idiot kept placing the phone down and kept getting back on, trying to insult my intelligence.
I changed my service and never used them again.
They scanned my credit card 3 times and blamed it on my bank. They need to learn proper technical support, customer service, and in other words learn their job.
Here is my complaint with Boost Mobile sent on today, April 27, 2009...so i feel your pain.
I am very angry and frustrated. I left one service to come to this one and this one is 10x's worse than the other service I was with. I purchased my phone and service on April 17th at a Radio Shack. I have barely been able to use my phone since...I recieve error messages, i cant get to a text message, can barely make a call, when i try and listen to a vm that is left for me (which the phone never rang) it says the number i have dialed is incorrect - same thing it says when i try and make a call to others. when others try and reach me? they can barely get through to me, they receive dead air when they call me, or it tells them that they have reached a number in error, the list goes on and on and on. I use this phone as a house phone and my cell. I have called and spoke with someone everyday about this problem, at the beggining they almost had me sending my phoneback to Motorola and its not MOtorola's fault. Its a Boost problem! Last Wed after holding for 45 min, a supervisor finally transferred me to someone named Candace in technical support area...she tells me that they JUST realised this was a major problem with the network and it should be back up and running ok by FRiday. Friday came around...that never happened, the network service was worse! - Friday i called Boost again, this time one of your reps seemed very frustrated due to all the problem calls, and i dont blame her, i wouldnt want to work in place that was lying to their customers either. SHe explained to me that this problem did NOT just start, its actually been going on for a month or over. she stated that she was concerned that due to the popularity of the unlimited service, the network is not able to handle all of this. I was shocked that you all would still take peoples money for this service KNOWING you are having problems. I think that left my mouth hanging more than anything. TOday is now, April 27th and i am still unable to hold a conversation past 10 min before it goes dead, receieve or send text, receive phone calls, etc. I pulled up the consumer affairs report and saw a list of the same complaints. I see you are not with the BBB.
THis may be a shot in the dark, but i have to ask this questions before i persue further action...but i would like a refund due to me not being able to use my phone. THis almost seems like a scam. If i have to send a message to every news company out here (Houston) I will. I am so angry. so very angry. ANd to think that Boost was blaming the problem on Motorola over and over again.
i recently bought a boost mobile phone for my daughter and myself and after working for only 15 days these phones completely won't recieve service and the chargers wont even work with the phone. I am very pissed off that i was misinformed about these phones and i for one wll not stand for being ripped off for my hard earned money.
I got an i9 too - and love it - the store i bought it from told me that there were issues with texting - and there were - same as you i didnt get texts on time or at all - but it's seems to be working now.. I knew what to expect network wise have had boost forever - but have had a verizon fone from work too and really for the most part it isnt like the verizon has that much better service.. only better in a few areas..
My boost i9 rocks.. I love it..
text messaging, ringtones
I already had the umlimited by boost plan that first came out...didnt have many complaints except the price kept going up but the service worked great..no issues..I decided to get the new unlimited plan because it was cheaper at only $50 versus the $70-75 I was already paying for just unlimited talk and text. And because they no longer had the same boost unlimited phones so in order to get a new phone i had to get the new plan...well now i know why it is so much cheaper.. the service is awful...getting and recieving calls is not the problem the problem is the text messaging that is suppose to be unlimited never works it takes forever to send and recieve messages everytime i try to send or retrieve a message from my inbox it says downloading for about 3-4 minutes and then it says "unable to send transport error!" so what is the use of having unlimited messaging if it's almost impossible to send or recieve a message! And you cannot access any of the free ringtone sights because apparantly the device is not equipped to recieve ringtone downloads from these sights so your forced to pay $2.99 Per ringtone and the sight does not let you listen to the ringtone before purchasing so you just have to hope it is a good portion of the song you like and of course it's not one ringtone was maybe 25 to 30 seconds and another was all of 12 seconds...this is rediculous...if boost mobile is going to charge $2.99 per ringtone they could at least make sure that we as customers are getting our moneys worth or at the very least allow us to listen to the tone before purchasing so we know what were getting! Come on Boost Mobile get it together...I cant be the only one with these complaints!
The complaint has been investigated and resolved to the customer’s satisfaction.
I like how in one of the comments (james), says "you guys are ###ed" (for wanting to get what they paid for-delivery for what was promised). He then continues to assert that things paid for in full ($50+) are FREE. How so james? Clarify how paying for a service equates to getting it free. All of that sounds exactly like how a Boost troll would talk, as I've exchanged unpleasantries with many. They give away your #/change your pin and that spells the end of your phones functionality. They jack it right after a re-boost, so you're out $60 too. Call customer care if you need somebody to say their sorry, but that's the best that you could hope to recieve. I'm out a Samsung Galaxy S2 ($450-new), $60 service re-boost, new screen $110, otterbox case $41 and a screen shield $11. I've since learned my lesson. I switched to Cricket and bought a cheaper phone-Galaxy Grand Prime $20 + 1month service for bringing my 2nd boost # (cheap flip-phone) to Cricket. The next phone I buy (Samsung Galaxy S5) will be a T-Mobile from walmart-$350. Then, I'm going to buy an S7 edge and Galaxy tab s2 from T-Mobile and pay in full. At the time of purchase they will unlock all 3.
I purchased 2 boost mobile LG phone. From day 1 my phone has not worked indoors. I have called them about this and spend a lot of time on hold while they "try" to fix the problem only to get disconnected and have to start over again. I want a working phone this is the only one I have ever used that did not get service indoors. If they are unable to fix the problem in the next couple of days I will be dropping their service. Can't afford to be without a phone.
I have auto pay for my cell phone bill, so I can get the $5 reduction plan they are offering.
I receive an email from boost mobile they received my $55 payment but when I look at my bank statement, boost mobile took $60. No one at boost mobile can tell me why. I just get switched from person to person. Their customer service is awful and their personnel are as dumb as a fox.
So, today I will cancel my boost mobile account and I hope a lot of other people do as well.
I purchesed a Sanyo Juno cell phone from boostmobile. Come to find out that you are not able to download anything from your pc you cannot hook it up to your pc. I was told that there is not a driver or a program that is on the market that will help you bypass this problem. I feel very unhappy with the way Sanyo and Boost have acted about this problem. Hanging up on me several times, passing the buck like they are not responsible for this situation. This is not stated on thier packing for the phone or eaither of thier websites eathier. To me that is misleading the public and monopolizing our freedoms. I am letting people know that this is the problem with our society today. Greed and Control Freaks.
Boost Mobile has THE WORST customer Service I have ever encountered. Trying to get through to a CSR is virtually impossible .I am set up on the $50 p/month Boost Shrinkage Plan. The payments have been coming out of my checking account like clockwork until today (of course they say there’s insufficient funds in my checking account ?! not according to my bank but of course it couldn’t be Boosts error?!?). When the shrinkage was supposed to start. Boost Mobile stopped my service. And I also noticed looking into my Chase account that they charged me twice for the month of March.
Of course when I did get through to Customer Service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome… said He had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my Boost retailer. Of which there are no Official Boost Retailer on their site. So I went to Radio Shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at Boost. They did manage to pull up 4 Actual Boost locations in the Phoenix area. I am headed there tomorrow.
It’s sad that no one in Boosts Customer Service Department could help. So here I am no cell phone service and double charged. When I get my money back. AND I WILL GET MY MONEY BACK. I will pursue the VP for customer relations/ sales Dennis Weikle of Boost Mobile directly to advise him of just how poorly he is doing.
This is about very poor customer service from Nextel Boost and a nasty, sarcastic an arrogant supervisor (Steve) who raised his voice to me, a customer. Money was accidentally added to a wrong prepaid Nextel boost phone for my child's phone, when I first call I was told that a form could be filled out to credit the right account and I would have to speak to the customer credit dept. and I was put on hold for an extended period of time, so I hung up and called back and requested to speak to someone in the credit dept, this customer service person (heavy southern accent) declined to do so and discussed the situation with her supervisor who told her nothing could be done and who ever owned the phone would keep the money that was put on it. I then requested to speak to her supervisor. The supervisor Steve (he refused to give his last name and again heavy southern accent) employee #874532 came on the phone and I explained what happened for the 3rd time and I even explained that I had the receipt and the actual reboost card that was purchased on my check card and I was told again nothing could be done. When I asked for his boss or supervisor, he became nasty and sarcastic he stated that the lord god was his boss and I told he that he was being nasty and sarcastic and religion had no place in this conversation because that was not what I was calling about, then he raised his voice and stated "DO YOU HAVE A PROBLEM WITH ME BEING A CHRISTAIN? And I stated “no, because I believe in god, but you are being inappropriate by discussing religion with a customer when the customer is calling about a problem that they are trying to get resolved and I hoped that the conversation was being recorded”. He stated that yes the conversation was being recorded and quickly rattled off an address to mail a letter of complaint to, as if Nextel or Boost cares about customer service issues or complaint. By the way I do have a Hispanic first name, which they asked and used during the 2nd conversation and I live in the northeast, therefore I speak differently, maybe this was part of the problem, either way no customer should be spoken to in such a demeaning manor and made to feel as if their money does not matter.
I transferred service 30 days ago and I have had nothing but problems from day one. This needs to be investigated. It has made me so sick. I have lost so much money because of Boost Mobile service but mostly things that cannot be replaced not even with money. All I was asking was to be reimburesed to my checking account or with a check from boost because i cannot call, text or anything for the service that i paid for. They tell me that they can only give me credit but how can i use the credit if the phone service does not work. I must of called over 100 times to try to get things corrected that boost messed up from wrong plans, additional amount taking out from my account, wrong name, Please check my information as soon as possible. This is so wrong.
After 11 years with Sprint i switched to Boost Mobile last week and within five days was back at Sprint having had the WORST consumer experience i’ve ever had with any company bar none! FIrst, you cannot contact a live human being only an endless loop of voice prompts leading to nowhere. Second, the Boost Mobile service was virtually non existent. I live in Portland Oregon a rather large city and i almost never got a signal. I’d steer clear of their lure of cheap rates its so not worth it going to Boost Mobile for wireless service.
The Boost mobile store in Stockbridge, Georgia on North Henry Blvd. prices are $50.00 to $60.00 more than your online prices. When I asked the clerk about why the price of my curve phone was so much more expensive in-store than online she could not give me an answer. I requested to return the phone I purchased on July 2nd so I can purchase the phone at a cheaper price online but I ws told that we only get three days to return.
I also advised the clerk that my phone has frozen for the entire day, but to no avail. I was told to call customer service.
purchased blackberry style at boost store on sept 14, 2011. On 10/20/2011 the letter A on keypad quit working called boost said no exchanges after 30 days have to file complaint with company.
scam and fraud!
Bought boost phone for my daughter on dec 22, 2007 as christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around feb 13th or 14th I called to reactivate and was told that I should wait until due date of feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55 again on feb 22nd. I did as I was told and made 2 payments on that date which would have covered through april 22nd. On march 23rd or so, phone went dead. I called customer service to find out why and apparently they credited 1st payment to january, which was free...
I threatened to go to cricket if the situation wasn't taken care of. Only response I got from the csr was there's nothing I can do. She acted like she was in a hurry to get me off the phone, not solve the issue. They are losing a customer over $55 not to mention the bad publicity they are getting.
I then emailed their customer service. The response I got was they were sorry for my issues but that they needed more info and I need to call customer service again. Why would I wait on the phone for so long to get the same crappy customer service. I responded I had already did that and that got me no where. Never rcvd another response from them.
I would advise anyone against boost. Should have known better since they are part of sprint.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a new phone a service plan and activation fee total bill was around $400 exactly 2 weeks later they turned me off winning another 50 bucks and nobody could explain to me why all I know is I had no phone until I paid another $50 I have no transaction history I have no payment history boost told me I need a lawyer or a subpoena to get my transaction history the money that I have paid them I need a lawyer to see it that should tell you something right there what are they hiding as far as the national verifier I gave him a number at the store and I guess they just threw it away because I have to pay everything no government assist customer service is terrible my dog can answer questions better than they can and he actually speaks clearer also. Boost is nothing but fraud scam artists no customer service whatsoever no management customer service whatsoever out of four months I'm getting absolutely nowhere nowhere I can't believe in the United States we can have companies like this that apparently just sit back and laugh at us...
On July 8, 2019, I visited boost mobile with a good spirit. I traded my old phone they claimed they gave me a new one that's not all I put my grand daughter in a plan. They gave my granddaughter a used phone 3 weeks after using her phone it stop working saying not in service. They charged me $300 for a used refurbish phone. I called one of the scam man who helped the lady scam me he said tell your grand daughter to put this code in it started with ## and ended with ##. It didn't work, I called him he sqid with attitude I need the phone here. Son Sept. 16, 2019 I had made it my business to send for my granddaughter through greyhound, now we have the phone went to boost mobile one of the representative go arrogant with me. The other representative was seeming if though he was helping me no service still he called bright star the administrative for boost mobile. I spoke with a lady she took my demographic and Email and said to me I'm going to send you label no labels, I called bright star today another representative said she was going to send me label still no label, Called again still no label. this company is all together scamming me. I'm hurt and sad. I have been a loyal customer for over a year now always paid my bill at boost mobile on time. They have scammed me and on top of it be very rude at the end of the conversation.
Cindy Castillo former employee at boost mobile call center 814 34th st . Bakersfield, Cal. 93305 while employed at call center took consumers credit card numbers and made a lot money making false dummy accounts . She needs to be investigated thoroughly for her illegal fraudalent activities . Her current account [protected] is an illegal account . Its not fair for consumers to be bilked out of money while trying to pay phone bill .
Expected to receive referral bonus payment. My friend that I referred to boost mobile has already received her payment. Since I was the one to refer her I should have been paid at the same time. Never happened.
After a month of frustrating emails back & forth with the so-called support personnel, and being dropped from no less than 4 support calls, my issue of not being able to install Gmail email on my Samsung phone remains open and unresolved. They are requested to email me stating when they will call me so I can be talked through the problem, instead they just call and leave their inane voice-mail message stating they attempted to contact me. They repeat this message in emails and all I want to do at this point is speak to supervision or management.
The install of my gmail account fails with an unknown error to Boost Mobile, so that last support rep said someone in an advanced part of support would get back to ma and of course, never has. The entire problem may have something to do with the password I use for my gmail account, and since it contains special characters at the end of it, especially an asterisk, there seems to be a fundamental problem with the process accepting it on Mobile's end.
To Whom It May Concern:
I am contacting you to search my rights as a consumer who has been abused by the service representatives of your company - Boost Mobile, and your inconsistent policies. I am copying this email to the appropriate authorities, and would like my case to be appropriately investigated as I just wasted half of my day on the phone for a simple request that I believe I was entitled to as a customer. This email will also be posted online in appropriate blogs, sent to the media, and shared with my family and friends as I believe I need to inform people to protect them of similar unfair practices towards them as consumers.
The situation is the following - I have been a Boost Mobile customer for several months and I have diligently paid my monthly balances on time, making sure that I consistently have extra money on my balance before the following period for my payment. Currently I have $71.30 on my account balance, and my next monthly payment is due on June 19, 2013 (the monthly charge is $55).
Recently I have had huge issues with my coverage - I wasn't able to have coverage at work, and then it escalated to me not being able to have coverage at home either. After several attempts to communicate with my friends and family with terrible service (they weren't able to hear me), I decided that I should switch my provider. In addition, I wanted to get the $71.30 back since I haven't used Boost Mobile's services for the following month yet and not charged my account with it. I just don't see a legitimate reason why I wouldn't be able to get money back for services I haven't used! This to me is clear fraud and abuse of your customers.
Moreover, your service representatives keep stating contradicting things. When I call your customer service, your representatives claim that it is possible to get my money back, and then they transfer me to people who claim that there is a "no refund policy" so I wouldn't be able to get my money back. No matter how clearly I state that I do not want a refund, because I just want a bounce back of money that I haven't used yet for your services, they keep forcing a termination of the call by saying "we are sorry, we can't do anything about it, but have a nice day." When I call customer service again, they say "this is bizarre that you would get such a response, and YES, it is possible for you to get your money back since you haven't used it on our services. Let me transfer you to someone who can help"...then the "person who can help" says the previous thing and I keep getting into this devil's circle!
One of your customer service reps, Robin - claimed she spoke personally to your credit services reps and that they assured her that it would be possible for me to get my money back. Then she asked me to ask the credit services rep to read her notes explaining this situation on my account. She transfers me to Chris who claims that he can't see notes from customer service, only notes from credit services on their end and that truly it isn't possible to get my money back. I am not sure who she spoke to, or how this whole situation happens!
Another customer service rep gave me Boost Corporate's email address, so I am contacting you and asking for an explanation. I spoke to quite a few people in a matter of 4 hours and I keep hearing contradicting statements. I was given direct numbers, direct transfers, and I keep going through the same circle. I even spoke to a representative from Wipit (his name is Steven), and he suggested that I go to a physical store for the refund - I just don't see how this makes sense! Some of your reps are very nice, but nevertheless - why would you waste my time saying different things, and why wouldn't I be entitled to money that I haven't used for your services yet? How is this fair and logical? And why isn't there consistency in knowledge of your policies among your reps? I don't really care about the money, I just care about my rights, as well as your attitude towards me as a customer, your fraud and abuse, and the unfairness of the situation.
I hope I save more people from going through the same horrible experience. I appreciate your prompt response and attention to this matter, and I appreciate proper investigation from the Department of Consumer Protection who are copied to this email. I will see what other people have to say through blogs online.
Respectfully,
Your Former Customer
Their CSR are untrained reading from a script embicils. I was given the run around for over 2 weeks. They kept telling me they were creating a ticket to have my service turned back on. But after waiting 24 hours and a call back they told me the wrong ticket was created then asked me what credit card I used to pay for the service.i refused to give it to her and she said that she needed that info to start her ticket. I asked to speak to somebody who can have my phone service back on and still after 1 week my service is still suspended..
Boost mobile is just SACAM, they ask for your money before you know if the system work, and if not ### usually (coverage map is false) you never, never will get your money back.
Never buy a phone from them, you risk more money.
Boost mobile is advertising for $35.00 a month/unlimited, which would no doubt beat Straight Talk's plan at $45.00/month for unlimited access, but you need to yet again read the fine print. You must be a customer at $50.00/month for unlimited access for 18 consecutive months of on time monthly payments to get to the $35.00 a month. You can move down from $50.00/month unlimited to $45.00/month unlimited after 6 months of consecutive ontime payments. Oh, Joy! Isn't there a reason we choose to have a prepaid phone, so we are not locked into monthly payments.
I would suggest that you go with Straight Talk for $30.00/month for 1000 minutes, 1000 text messages, and 30 MB of Data. Or you could choose their unlimited plan for $45.00/month-unlimited minutes, unlimited text messages, and unlimited data. There are no HIDDEN rules or regulations for straight talk. They are the cheapest as of now, May 19th 2011, at the prices I have given you. Please join me in boycotting the BOOST MOBILE CRAPATHON! As long as you can pay your bill on time for 2 years and get through the horrible customer service (HA, HA, HA) then you may be all set. Good luck! And props to Straight Talk!
If I post a complaint here, will it be resoulved to the point I DO NOT HAVE TO GIVE YOU ANOTHER PHONE NUMBER AND HAVE MY PHONE RE-SET, it was just re-set 3/25/2011 and I still have the same issues. I had them again the day after the phone was re-set.
I NO LONGER WANT MY PHONE RE-SET as this clearly is not working! What I want NOW!, ,
is COMPINSATION FOR A SERVICE I AM PAYING FOR AND NOT GETTING!
You may not post this on your page, BUT, I will bet you it will be herd!
Boost Mobile is by far, the worst form of cell service in terms of fixing problems I have ever witnessed. I cannot connect to my gmail account and after a month of frustrating encounters with what I assume are aliens from another galaxy, it remains unresolved. I need to contact someone in charge. is there anyone like that?
scam and rip off!
April 4: Bought Motorola i425t phone through Boost Mobile and paid 20 dollars to put minutes on it. Went home, charged the phone and then called on a LAN line to activate the phone. Customer service was real nice. Activated my phone immediately but forgot to activate my Web access. Called to fix problem and they did. I was told to wait 24 hours to use web. Left phone alone.
April 5: Tried to access web on phone and received message that it was unavailable. Called Boost and was told that they have an outage and there was nothing they could do. I was then hung up on. Called back and told them to fix my charges for internet since I could not use it. They refunded me the amount but never fixed the problem. I was told again that I had to wait 24 hours for them to fix Web. Turned off phone and waited till next day.
April 6: Turned on phone and checked web and again no access. Also checked balance and account usage and again was charged for Web access that I could not use. Called and was told that I had to wait 24 to 48 hours this time so they could fix outage but this time no help with money charged or credit to account. Was abruptly hung up on. Called the Web Tech support and was told not to call again. HUH? That is what they are there for. Called Boost again and was told that web was down but could download apps and ringtones and wallpapers because my plan and phone allows it. Tried but it failed. Called back and was told again that it was an outage and now it affected the online store and was told to check back in 24 to 48 hours.
April 7: Called again and was told that a ticket was made to fix the web problem and store problem. Told them that web was up but still not store web. Told me that there is nothing they can do and to wait 24 to 48 hours. I then started to see a pattern. Called back after being hung up on and asked to speak to a supervisor. Supervisor told me that it would be a while before it was fixed but Boost would not compensate Pay as you go customers for anything. Then treated me as if I was not important by saying, smugly, 'you activated only 4 days ago'. I told him that I was a customer still and I deserved to be treated with more respect than a piece of dirt. I then asked to speak to his supervisor and was told that his supervisor did not take calls from customers. Then I asked to speak to Technicians over the Web and Store and was told they do not take phone calls from customers. Then I asked to get the corporate number and was told they do not take customer phone calls and that he did not have that number.
Conclusion: Still do not have the services I paid for. Customer Care (if you can call it that) is rude, not educated in their phones or services, and very hateful. Have called corporate number that was on a blog and left message but no call.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have problems getting to customer service at boostmobile, try this number after the recording asks you if you "want to continue anyway." It took me eleven days of constant run around by the phonetree before I discovered this. This is my prize and your gift:24221. Test it out, report back to let me know, if it works for entire country.
I been having problems with boost mobile since I subscribed to their service. They service suck and their customer servicerepresenatives are friendly but some lack a lot of knowledge if you ask them a question beyond their manual of what they were trained. The tech support team is in the same boat too, they know alittle more than customer service, but they suck to. There is this supervisor name Alex that works there who really needs to be retrained or more educational skills.
invalid pin #
I sold a wireless pin # to one of my customer, which he enters in his mobile right in front of my eyes. The response was invalid pin #. I called customer service and was told that this pin # was sold one month before. I gave refund to my customer but not getting any good response to get money back from boost mobile company. I lost $ 20.00. But learned a lesson. Will never sell or recommend use of boost card to my customers
i lost my account pin number
Boost Mobile - boost mobile steals $20 from the unemployed
Boost mobile's network went down in my area. I did not know this, thought there might be trouble with my phone. Wednesday september 27 I purchased a boost mobile card. That $20 was a lot to us since my husband was laid off and this is our only phone at all. It was wednesday night the 27th, I began having trouble making or receiving calls. I managed to...
Read full review of Boost Mobile and 27 commentsBoost Mobile In-depth Review
In summary: Boost Mobile offers a competitive range of prepaid mobile plans and services, with a focus on affordability and flexibility. While their network coverage and performance are generally reliable, customer service experiences can vary. Boost Mobile's selection of phones and devices caters to a wide audience, and their user interface is straightforward. They provide additional features and benefits that can enhance the value of their plans, and their billing and payment options are user-friendly. Boost Mobile stands out for its no-contract offerings and has a strong presence in the prepaid mobile market.
Company Overview: Boost Mobile has established itself as a prominent player in the prepaid mobile service industry, offering a variety of plans without long-term contracts. Their service area covers a significant portion of the United States, with availability subject to network coverage.
Service Offerings: Boost Mobile's mobile plans are competitively priced, with options for unlimited data, talk, and text. They offer family plans with group discounts, making it more affordable for multiple users. International calling and roaming options are also available, catering to customers who travel or have connections abroad.
Network Coverage and Performance: Boost Mobile's network reliability is generally commendable, with a wide coverage area. Data speeds and connectivity are consistent with industry standards, though some users may experience slower speeds during peak times. Coverage maps are available on their website, helping customers identify potential dead zones.
Customer Service Experience: Boost Mobile provides various support channels, including phone, email, chat, and in-store assistance. Responsiveness and wait times can vary, but many customers report satisfactory interactions. The quality of support and problem resolution is adequate, though experiences may differ.
Phone and Device Selection: A diverse range of devices is available through Boost Mobile, from high-end smartphones to basic phones and tablets. Financing and lease options make it easier for customers to acquire the latest devices, and their upgrade policies are straightforward, allowing for regular device updates.
User Experience and Interface: The Boost Mobile website is user-friendly, with clear navigation and accessibility. Their mobile app offers functional features for account management and service adjustments. Online account management is streamlined, providing a hassle-free experience for users.
Additional Features and Benefits: Boost Mobile rewards programs and loyalty incentives add extra value for long-term customers. They offer various add-on services, such as insurance and hotspot data, enhancing the utility of their plans. Exclusive deals and promotions are frequently available, providing additional savings opportunities.
Customer Feedback and Reviews: Customer testimonials on Boost Mobile's services are mixed, with common praises for plan affordability and complaints regarding network issues. Third-party ratings and accreditation reflect an average customer satisfaction level.
Billing and Payment Options: Boost Mobile accepts a variety of payment methods, including credit/debit cards and electronic checks. They offer discounts for autopay and paperless billing, promoting convenience and environmental consciousness. Fees and charges are transparently listed, avoiding unexpected costs.
Environmental and Social Responsibility: Boost Mobile's sustainability initiatives and community involvement are not prominently advertised, but they participate in recycling programs and offer eco-friendly product options.
Comparison with Competitors: When compared with other carriers, Boost Mobile's prices are competitive, especially for those seeking no-contract options. Their unique selling propositions include hassle-free plans and a wide selection of devices. In the prepaid market, Boost Mobile is recognized for its brand reputation and market position.
Cancellation and Return Policy: Boost Mobile allows for contract termination without significant penalties, reflecting their no-contract policy. The return process for devices is straightforward, with certain conditions for refunds and potential restocking fees.
Accessibility and Inclusivity: Boost Mobile offers services for customers with disabilities and provides multilingual support and materials. Their efforts to ensure broad accessibility are evident in their inclusive approach to service offerings.
Future Outlook and Expansion: Boost Mobile is continually looking to introduce new features and services. They are committed to network upgrades and technological advancements, with strategic partnerships and collaborations expected to enhance their market presence.
Final Verdict and Recommendations: Boost Mobile is a trustworthy provider for those seeking flexible and affordable prepaid mobile services. It is well-suited for budget-conscious consumers, families, and individuals who prefer not to be tied to a contract. Potential customers are advised to review coverage maps and plan details to ensure Boost Mobile meets their specific needs.
Here is a guide on how to file a complaint against Boost Mobile on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Boost Mobile in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Boost Mobile.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
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ive had boost for over 5 years, and have had the unlimited plan for about a year and have never had a problem with them charging extra money. the service for texting sucks sometimes but thats really not boost's fault but Sprint's fault since that is who they use for their signal.