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4.2 155 Reviews

Books-A-Million Complaints Summary

6 Resolved
27 Unresolved
Our verdict: With Books-A-Million's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:51 pm EST
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Books-A-Million charge on my account

While I lived in Monroe LA, I joined Books-a-Million. I was there only for six months. When I moved to Georgia at the end of 2017, I notified them that I would no longer be a member; however, they charged my bank account for 2018, but I let it go thinking I would go ahead and use them online. I did notify them again that I no longer wanted to be a member. They have charged me again this year and I'm getting the run-around because I want a refund. I've notified my bank to stop any further charges.

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6:48 pm EDT
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Books-A-Million selling dvds to store

So yesterday I brought some dvds to the store and the girl hands me a clipboard with a paper on it and so I thought it was a checkin paper to show when I went well what they didn't tell me was that I was signing a paper surrendering my movies if left over night well since I didn't know what I signed and didn't return to the store till this morning I have now lost in my cost over 300$ in movies kinda mad about the fact

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5:08 pm EDT

Books-A-Million magazine scam

At check out, you are pressured into signing up for free magazines...Cancel any time you want. They are supposed to send you a cancellation notice. They don't. My account was charged $70. You call the number BAM gives you and it is ONLY automated person. They only way to get a refund is to agree to MORE magazines. It sounds crazy, but after 22 minutes, you get desperate. BAM has lost my 20 years of business.

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10:30 pm EST

Books-A-Million very poor treatment of customer

On approximately 02/12/2019 I was asked to leave Books A Million, Johnson City, Tn. because I had napped off while reading my computer. I was told someone had e-mailed a complaint to the comapn and this was the reason for being asked to leave and not come back. There are other people who do this and they are still at Books-A-Million and they are not being asked to leave. I am telling everyone I know about this situation. I will begin a campaign of informing the whole country of this poor, biased treatment. Again, there are plenty of other people who have nodded off and slept for a few minutes, YET, they are still there in the store. Others I have told about this have told me that they have even nodded off themselves.

There are even homeless people who come in and they are not treated this way.

Glenn

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2:47 pm EST
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Books-A-Million terrible magazine scam

I live in Birmingham, Alabama and visited the Brook Highland location December 2017. I was told by the cashier at the time of purchase and joining the club that I was entitled to 3 free magazines. She however DID NOT tell me that Time magazine would get my credit card number and start charging me for the magazines! Unfortunately for me, I don't check my American Express every month and have a years worth of charges for magazines I really did not want. I was told this was free and her words were I quote after saying no was "why not, it's free". I am very upset and unfortunately can not dispute anything with my credit card because of time frame and Time magazine will not do anything.
I now hate Books A Million!

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11:19 am EDT

Books-A-Million elimination of refrigerated treat case.

I have been visiting Books-a-Million in Hammond, LA for as long as it has been open. I have seen some very strange things done in every one of the 3 locations they have been. All of the "changes" have been corporate in nature. This last change of eliminating the treats case is ridiculous. When are you corporate people going to understand that one corporate model does not work everywhere. You trust your managers to operate a multimillion dollar store why don't you leave them alone and let them do the things they know will work in their area. You people micro-manage too much. The sales tactics that are successful in Michigan went be successful in Louisiana. When you understand that then your stories will really begin to make a profit.

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Update by Bill Hauck
Jul 28, 2018 11:22 am EDT

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9:52 pm EDT

Books-A-Million magazine subscription

BAM" AKA "Books - A - Million"- caution to anyone who shops at BAM book store (eau claire) - they are involved in predatory business practices at checkout - they try to get you to sign up for magazine subscriptions. DON'T DO IT! You can not easily get them cancelled! If you call the # that is listed on your bank statement charge you get an automated services. They repeatedly offer you "better and better deals", just know you have to keep saying NO to all the offers, eventually you get to a Cancel subscription permanently offer, BUT, they drop the line about refunding your money. If you AGREE TO THEIR "BETTER OFFER" THEY promise to send you a reminder before the next fee is due BUT THEY DON'T SEND ANY REMINDER AND THEY TAKE OUT 4 X AS MUCH MONEY WITHOUT WARNING. eventually they pretend to send you to alive person, but you never get there. If you need to cancel call this # [protected], I'm told you will get a live person to deal with. We are not talking a small amount, we are talking a charge for $122.00 for a subscription to People magazine. After this, I will never purchase another book or product from "BAM", if your kids shop there make sure they know to just keep saying no as the tellers target anyone using a credit/debit card!

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10:32 am EST

Books-A-Million worse by the day

The Books A Million in Oak Ridge TN (Store #711) Manger is a total cry-baby. She banned from the store for posting a complaint about them on facebook . Its sad a gown adult manger can't take direct Criticism. She is the most unprofessional manger I have ever seen in my life. The store never has out: Tuesday's New Releases . Its sad they always have to go in the back to get them. Its gotten so bad I have to get them at store two hours away or more. Its sad a grown adult manager can't run a store. They are very bad about putting out new product on the floor. I wish they would fire her. They also have verbal abused me several times I am in the store because of my disability.

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2:35 pm EDT

Books-A-Million hidden subscription fees

The clerk from Books-A-Million flat out lied to me about the magazine subscription. I asked her if I was going to be charged anything once the trial expires, she said:
"No payments at all and if you dont like the magazine, you dont have to do anything at all. It will automatically cancel."

How naive I was.
I look at my credit card, and I have over $65 worth of subscription fees months later.

I was absolutely livid.
I immediately called whoever I can, and after spending hours, was able to cancel the subscriptions. Not sure if I'll receive a refund, but I will not be charged anymore by these scammers.

What was worse is that they give your bank account infos and numbers so they can charge you. Despicable.

Lost a customer forever. I thought these shady business practices are done with.

From now on, Its all Amazon or Barnes and Noble.

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1:51 pm EST
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Books-A-Million customer service, return of gift

My daughter received a dvd from Booksamillion from her Aunt. The day before Christmas(same day she received the gifts) we took them back along with a few others she had received that she didn't want. I told the cashier I didn't have a receipt for the dvd but did for the other things. She said no problem. Rang us up and then proceeded to make a big production when I asked for cash back instead of it going back on my mothers card. Hollered for a manager for a 304, cashier beside her said REALLY a 304? Manager arrived and stated a 304? I had to look back to see what happened. I don't know what a 304 is...as far as I am concerned I was tagged as a shoplifter, embarrassed and humiliated in front of a line of customers for merely trying to make a return. The she shoved the unopened dvd back to me and said can't help you with this one. Gave me a dirty look and hollered Next! I will never shop there again. Have returned all gifts for my kids bought there and will rebuy elsewhere. Will never buy another thing there nor will my mother or sister after this.

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5:25 pm EDT
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Books-A-Million poorly trained/rude cashier

I took a friend to Books a Million recently. I could not find one computer kiosk to help her find the books she was wanted. After wandering around for over 15 minutes (no clerks to help us) we finally stumbled across one book for her. I decided to buy a world map puzzle - bad decision. When we checked, my friend's clerk was helpful, assisting her with her list. My clerk however, flunked business manners. I was asked if I wanted some kind of membership card. I said no and was countered with a lengthy description of how the card could be used for on line shopping, etc. I again said no because I do not shop on line & because I prefer Barnes & Noble. I got more talk about the pros of online shopping & a rant against Barnes & Noble. The clerk also commented that my puzzle would soon be outdated due to the way countries are constantly changing, which made me start to wonder if I was making a smart purchase. The clerk then suggested I use my friends membership card, then said it couldn't be done, then got two other employees involved. The last straw was when I was told I would have to wait a few minutes before using my friends card because she had just renewed it. At this point my friend & I were both getting impatient so I told the clerk the puzzle wasn't worth the hassle & left. I will not be going back to this store & have shared my story with several of my avid book friends.

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2:28 pm EST
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Books-A-Million return

A family member purchased a New King James Version Bible from our local Books A Million store. He discovered that he had purchased the wrong version (should have been the original King James Version). When he tried to exchange it, he was refused because he did not have the receipt. He purchased a second Bible, the correct KJV, and used it as gift. I tried to make the return of the wrong book. The store manager explained that the policy is not to refund or exchange without a receipt or some way to trace the transaction. The Bible was still in the original packaging, with the ISBN and their tracking data. Other retailers honor gift returns without receipt, and BAM could also. Customer Service and Satisfaction a joke at BAM. Will not do further business with Books A Million.

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TSM
, US
Aug 12, 2014 2:33 pm EDT

I hate this company, but what do you expect. They have policies for a reason.

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6:14 am EDT
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Books-A-Million good looking bookstore, but a lousy business

I wasn't a fan of Books a Million growing up so, I wasn't surprised Books-A-Million went out of business, and was replaced with 2nd and Charles. This place often encouraged job discrimination policies based on sex or race; always hiring & promoting women, who was not qualified to hold managerial positions, and constantly discriminating against african-american men. Many times in America, when a business is failing due to bad publicity & discrimination lawsuits, they either; go out of business, change their business name, or use damage control tactics (ex. more advertisements & gimmicks) to overshadow their bad business policies! And Books-A-Million was no different...

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10:24 am EDT
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Books-A-Million return policy

My teenage daughter bought a book based on the blub inside the cover (50 Shades of Gray). Of course when I saw it, I immediately took it back to the bookstore. She did not keep receipt, so they were not willing to exchange for another. This is crazy. If books are given as gifts when you already have or so not like, what do you do?, give it way? I then called customer service and they were not any help. I had been a bam member for 3 years, but will no longer shop at their store. No wonder their other store had to close!
On another note, please buy your books at Barnes and Noble as they have a fair return policy. They indicated that they base returns without receipt on a case by case basis.

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5:21 pm EST
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Books-A-Million no holiday return policy

Books-A-Million has no holiday return policy. I tried to return books that were purchased on black Friday as Christmas presents. The official policy is returns are only excepted with in 14 days, no exceptions, regardless if it was a Christmas gift. The response I got was basically "too bad". This is a ridiculous policy, I want to make sure everyone is aware.

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Update by J.walsh80
Dec 29, 2011 6:33 pm EST

That policy is only for things bought 14 days prior to Christmas. It does not go for anything bought durring Black Friday or up to 14 days before Christmas.

Update by J.walsh80
Dec 24, 2011 12:13 am EST

Yes I have the original receipt, I will call the number and hope it works out thank you. I did email the customer service and that's the reason I posted the complaint. (After I attempted to return them in the store) The response from Customer service via email was that they were sorry but 14 days is the policy regardless of if it's during the holidays. But I wall call them on Monday and see what they say.

Update by J.walsh80
Dec 22, 2011 11:03 pm EST

The books where returned because specific books were purchased for a present for my Aunt. Totalling $49. The same books were purchased by another member of my family. We didn't know she gave us both the same Ideas for Christmas. Is that ok with you book cop? Probably not, cause you're the type that likes to comment on things you know nothing about.

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IMHO4
, US
Dec 26, 2011 7:43 pm EST
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I bought a few things there for Christmas gifts. My receipt had the 14-day policy printed on the back, but on the front at the bottom was printed: "For returns, bring the item and this receipt back on or before 02/10/2012. Some items cannot be returned if opened."
I had to call customer service for another reason, but also asked about the apparent difference in return policy. The CS agent told me that the return period was extended for the holidays.

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BAMNerd
Franklin, US
Dec 23, 2011 5:40 pm EST

Actually BAM's return policy is 60 days during the holidays and 14 days the rest of the year. Did you have a receipt or a gift receipt? That is required for all returns, unless you are a Millionaires Club member. If you are having problems, call the customer service line [protected]) and they can help you get it sorted out. I work for the company.

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5:58 pm EST
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Books-A-Million - forcing magazines that you haven't ordered

While paying for my books I was asked by the clerk about getting magazine subscriptions and I declined the offer. Told the sales person "NO THANK YOU". A couple of weeks later I receive a notice from Synapse Retail Ventures, Inc that they were charging my debit card for 4 magazine subscriptions that I got from Books A Million. What a scam. I am having so...

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9:00 pm EDT
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Books-A-Million rude cashier

My son and I stood behind a women at what appeared to be a check out counter for about 3 minutes. We were RIGHT behind this lady. The cashier was looking something up for her I guess, not sure what they were doing. When the lady left. The cashier ignores us standing there goes to ANOTHER cash register and asks a woman, May I help you? What? I said well, I guess we will get behind her. The other customer, not the cashier, says "Oh", I think she was here before we were. The cashier never apologizes. I talked with a manager, but got "I am sorry that happened" Yeah whatever! Lost my business. There is no excuse to be rude to customers whatever her reason was, still not sure!

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carlhere
Benwood, US
Oct 21, 2013 4:46 pm EDT

They must not train their people to deal with the public. The store in my area is terrible. I'm through with them. Rude and obnoxious beyond compare! Beware of the bogus information you might get about their discount card.

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5:01 am EST
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Books-A-Million return policy nightmare

A friend purchased DVD season 1 and 2 of Weeds for me for my birthday. Unfortunatley I already purchased season 1 and 2. I took both seasons to the Books a Million where it was purchased, new in the package and with a books a million sticker on the outside (no receipt though), and asked to swap the seasons out for seasons 3 and 4. The manager refused because I didnt have a receipt. Really what is wrong with swapping out an item when it is new in the package, obviously came from BAM and you are requesting to swap an item for an item that is the exact same price? BAM would not have lost any funds by swapping the product for me. The only thing they lost was a customer.
When I walked in the store initially and spoke to the first clerk and explained my situation the clerk actually said "I'll go ahead and call my manager but I am going to warn you that BAM has the worst return policy I have ever heard of and BTW my manager isn't exactly nice to work with." THE CLERK WAS RIGHT!
When the manager arrived, to plea her case she tried to compare BAM to Target. She claimed that BAM and Target had the same return policy. That is not true. With no receipt Target would let me return an item. Granted I would get a credit for what the current price is but that is understandable.
Now I am sitting here with $60.00 in DVD's new in the box with books a millions name all over it that I have no use for and I can't even swap out because I don't have a receipt. I would never purchase any gift from this establishment for risk that the recipient could be in the same predicament as me. BAM has too much competition to have a faulty return policy.

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Update by PreviousCustomer
Jan 10, 2011 11:37 pm EST

Hilarious, Otakumas. BTW, do you have some sick fettish with tampons? You mention them in so many posts. There are a lot of educated people in this world that could help out idiotic, copying and pasting, tampon worshipping low lifes like you.

Update by PreviousCustomer
Jan 10, 2011 10:58 pm EST

OH! looks like someone dug themselves out of the gutter to comment on this post. As usual, people can't have decent conversations without trash being involved. Only a ### (AKA otakumas) would discount the importance of customer service.

Update by PreviousCustomer
Jan 10, 2011 10:45 pm EST

No one is required to do exchanges and/or refunds but most do to retain customers and offer good services. I can't think of any decent business that wouldnt offer an even exchange if the product obviously came from their store and they could resell it.

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slcody
Lexington, US
Jan 10, 2011 11:10 pm EST

I agree previous customer otakumas is a stupid idiot.

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12:29 am EST
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Books-A-Million - magazines

Bought books at Booksamillion. Then clerk told me I could get three magazine subscriptions free for two months. Presumably this was a reward due to the amount of my purchase. I gave her three magazines from her list. She then handed me the credit card slip to sign. And then another slip to sign for my free magazines. She told me to just sign. I read it...

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11:39 am EDT

Books-A-Million frequent customer scam

I am a frequent customer of BAM - I enjoy sitting for hours, working on research and homework, while enjoying a Soy Caramel Frappe. Yesterday, I went in, ordered, PAID in advance (as usual) and then took my seat to set up for the work I would be doing. After a few minutes, the young barista gets my attention, and tells me that they are out of soy, and asks if I would like a regular frappe. I say no, I'm lactose intolerant, so it's soy or nothing. I was patient, and she offered to go find some in the back. I wasn't in a hurry, or dying of thirst, so I wasn't concerned. A while later she comes back and says that they don't have any at all -she also said something about them being short a manager. I said 'okay' and waited for her too suggest a solution - she asked if I would like a refund. I said yes. However, I didn't have the receipt - I have a habit of throwing them away when I get a napkin and straw on the way back to my table after ordering. It's never been a problem before now. Awhile later, a very pushy employee comes up and fires off questions almost quicker than I can answer, and says she'll put the amount of a gift card for me - I didn't see the point in that, so I just asked could they make me something else, non-coffee? She said yes, and asked what I wanted, repeatedly, obviously trying to hurry me along and get back to what she was doing. I said how about a smoothie? She yells a the barista 'make a smoothie!' and then proceeds to tell me all about how she's staying late because there are no managers in the store and someone has to be here to do returns - I didn't get the point nor did I appreciate her complaining to me about it. The poor barista already had 2 other orders going, but she asked what I wanted - trying to make it easy on her I said strawberry and sat back down. She brought it to me pretty quick, but I couldn't drink it - I remembered too late that I don't get smoothies here because they taste like pure syrup and aren't fresh at all. Awhile later I went and bout an apple juice to stave off my thirst, and the barista promised to talk to the manager that just showed up about getting me a refund. I left an hour later, having payed $7 for a $2 drink and a very unsatisfying experience.

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Books-A-Million Customer Reviews Overview

Books-A-Million, often abbreviated as BAM!, is a bookstore chain that provides a diverse selection of books, magazines, collectibles, and gifts. Customers can find both new releases and bestsellers, as well as a variety of genres including fiction, non-fiction, and children's literature. The company also offers a membership program with benefits such as discounts and free shipping. In addition to physical stores, Books-A-Million operates an online platform, allowing customers to purchase items directly from their website.

Books-A-Million In-depth Review

In Summary: Books-A-Million offers a comprehensive online shopping experience for book lovers, with a user-friendly website, a wide selection of books, and various customer-centric features. While it stands out for its extensive range and community engagement, there is room for improvement in certain areas such as international shipping and comparison with competitors on pricing.

Website Usability and Design: The Books-A-Million website provides a seamless browsing experience with easy navigation and a visually appealing layout. The site is mobile-responsive, ensuring a good shopping experience across different devices. The search functionality is robust, allowing users to find books by title, author, or ISBN efficiently.

Product Range and Selection: With a vast array of genres, Books-A-Million caters to a diverse readership. They consistently stock new releases and offer a selection of rare and collectible books that will appeal to enthusiasts. Their e-books and audiobooks selection is also quite extensive, meeting the needs of digital readers.

Pricing and Value for Money: Prices at Books-A-Million are competitive, and they offer various discounts and promotions. Their membership benefits, including discounts and free shipping, provide additional value for frequent shoppers.

Customer Service: Books-A-Million has multiple support channels, including phone, email, and chat, ensuring that customer inquiries are addressed. They are generally responsive, and most issues are resolved satisfactorily. Customers also report positive in-store service experiences.

Shipping and Delivery: A range of shipping options are available, with costs varying depending on the speed and location. Packaging quality is reliable, protecting purchases during transit. Delivery timeliness is generally good, although international shipping options and availability could be improved.

Return and Refund Policy: The return and refund policy is clear and fair, with an easy return process. Refunds are processed in a timely manner, which enhances the overall customer satisfaction.

User Reviews and Feedback: Customer satisfaction levels are high, with common praises focusing on the selection and customer service. Complaints, when they occur, are addressed publicly, which adds to the trustworthiness of user reviews on their platform.

Payment Options and Security: Books-A-Million offers a variety of payment methods, including major credit cards and PayPal. Transactions are secure, and their data privacy policies are in line with industry standards, ensuring customer information is protected.

Community Engagement and Social Responsibility: The company is active in community engagement, hosting author events, book signings, and reading programs. They also contribute to literacy and education initiatives, demonstrating a commitment to social responsibility.

Overall Shopping Experience: The checkout process is straightforward, and the site's performance is reliable. Books-A-Million's loyalty programs reward returning customers, enhancing the overall shopping experience.

Recommendations and Final Thoughts: Books-A-Million is an excellent choice for avid readers, collectors, and digital readers alike. While it offers a comparable experience to other book retailers, its community engagement and membership benefits set it apart. The main pros include the wide selection and customer service, while cons are the international shipping limitations and the need for more competitive pricing strategies.

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+1 (800) 201-3550

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