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4.1 600 Reviews

BookIt.com Complaints Summary

49 Resolved
141 Unresolved
Our verdict: When using services from BookIt.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BookIt.com reviews & complaints 193

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J
12:38 am EDT

BookIt.com they ruined my vacation!

Booked a vacation and a flight ticket via BookIt website and the date was incorrect and it was not my mistake. Contacted the company and asked them to change dates but they refused. They said that no changes can be made and that was their final decision. Then I asked them to cancel everything and asked for a refund. They said no again. I told them that it was their mistake and they responsibility and they said that they did not care and that was only my problem. Not only these guys ruined my entire vacation but they also stole my money! Think twice and do not deal with these scam artists!

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5:04 pm EDT
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BookIt.com hotel booking

Be careful! When I started my booking online I entered that day's date (3/23/16) as my check-in date, for a 1 night stay. Check out 3/24/16 to book Paris hotel in Las Vegas... Their system changed dates on me. So i immediately contacted them (a huge task) and I asked for them to please waive any fees due to their switching of my original dates I wanted and entered. Tricky how their cancellation reasons do not include error on their part, all choices were guest error, etc. I'm considering contacting PayPal for assistance. Beware!

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10:05 am EDT

BookIt.com travel package

Room 124 Ocean Sands Beach Club Overpriced 1980's Room with a View
We stayed at Sands Beach Club for 1 week during 2016 March Spring break (25th to 31st) 6 nights, 7 days. First off the photos are misleading. The building photo must have been taken decades ago or photo shopped. There are indeed numerous other buildings, on each side and this is NOT secluded as the photo appears. To be real, it is as populated as every other high rise hotel on the strip with wall to wall buildings. If you think this is a stand alone hotel with it's own private beach area off the beaten path, you will be disappointed. We arrived good Friday at the address location printed on the bookit.com voucher 9400 Shore Dr. to barely catch the 'Condo Office' just before they left for the Easter weekend to get our keys. They had no record of our reservation and called the sister property (located by Ocean Annies) where our information and reservation and billing was based out of - requiring that we go to THAT location (just up the street) and check in. After a long wait I was nervous as multiple other clients were having issues with missing reservations, lack of awareness they needed to report to separate location to get keys etc., I was wondering why the Ocean Sands club or Bookit.com didn't simply INCLUDE these details with the trip information or even simply POST SIGNS in the lobby of Ocean Club Tower buildings and Condo Rental Office to check in via Ocean Annies building. We were not alone in this snafoo and I felt sorry for the people who would be arriving Saturday, Sunday, or even after hours Friday when the Condo office was CLOSED wondering how to get into their building/room. I met one such family the next evening wondering about the lobby asking where the check-in desk was...as they had been to the Condo Office which was clearly closed for the weekend and were in a panic. I advised them where to go to check in. This is a prevalent issue, widespread, repeatedly mentioned online and occurring daily. At east 1/2 the people in the Annies lobby (full) experienced this. A clerk checked us in - however it did take her a moment to locate our reservation since it was from the other office. This organization needs to invest in some SIGNAGE to direct people how/where to check in. Check in time is after 4pm. Condo office closes at 5, clearly an issue. Post paper signs on the Condo office, in the tower lobby's etc., if I had a printer and computer I would have posted one myself for the poor folks arriving Easter weekend to a vacant Condo office, with no idea, instructions or signage on how to proceed. Keys in hand we located our room which was (at booking) advertised as being on the 7th to 15th floor. I was indeed surprised to be on 1st floor. I did not dare complain after what I saw in the lobby with people's mixed up/missing reservations - as I did not want to be room-less. Despite the claims in advertisements that this was a renovated hotel, this is NOT THE CASE and only RANDOM rooms which are renovated BY THE INDIVIDUAL CONDO OWNERS are actually updated. You can literally stand on the beach and look up into the rooms at night and SEE THIS. Clearly there is no uniformity, standard, or common upgrade requirement. Some rooms have granite, ceiling fans and amenities you would expect for the price, while others sit with late 1980's, early 1990's furniture and wallpaper. This was my husbands first time to the coast and Ocean and it was important for us to have an Oceanfront view. That was granted as promised. The view was indeed breathtaking; however you did have to stomach (in our case room 124 - North Tower) the 1980's decor. The wallpaper was peeling off in many places and while overall it was 'clean' it was certainly NOT updated. For us the room was a severe DOWNGRADE to what we are used to at home. The carpet was old and dark blue and in need of replacement. The tiling in the bathroom was a hack job and my husband had to unclog the non Master bath drain on the first night. The kitchen was cheap with a layout where the fridge door blocked the pull out drawers. You had to lean into the refrigerator to move it out of the way to access the drawers. The stove was within the last 5 yrs, coiled burners, and the 2 flat screen TV's were 30 something inches. The light (2 lamps) in the 2nd BR was inadequate and the room quite dim. The furniture was the style of a late 1980's, early 1990's best western style. It isthe kind of furniture you would expect from a Motel 6, pr Super 8 economy level hotel, for a resort it was quite disappointing. The master bed was comfortable - and the dining chairs, however the pull out couch and single sitting chair in the living area were very uncomfortable. Outside 'furniture'consisted of 2 plastic chairs and a plastic table. The walls were textured plaster and 20 yr old wallpaper that was peeling. There were water stains in a few spots where ceiling meets the walls, and the sliding balcony doors were quite beaten and dented. Still functional however I would say a few good slams and they will need replaced. The curtains all around were appropriately heavy (darkening) but very ugly and again appeared to be 20+ yrs old. We posted pics of the view and beach on social media, but were too embarrassed to post pictured of the room. The average we paid for the room per night was $189 which for that we could have stayed in a NEW RESORT (with the same oceanfront view) for the same price. The parking was acceptable but inconvenient as half the garage was sealed off for renovation. The pool and hot tub area (remodeled in the last year - asnoted by some friends we met who go there yearly) were nice - but there was very dark black mold growing in the hot tub next to the entrance stairs. Since it was above the water line we used the hot tub - however given the state of the mold, were concerned it could be stachybotrys. Due to renovations we had to walk through construction hallways with drop cloth plastic tarps serving as walls as the actual walls werebeing redone. The wallpaper scraped off and bare sheetrock exposed. Tacky doesn't describe it well enough. Pool hours were till 11pm and we had better luck with both hot tub and pool usage from 9PM onward when all the screaming kids were gone off to bed. Although we don't partake, it was allowed for people to bring their own coolers, 12 packs, booze into the pool despite there was an onsite bar. We did observe some rowdiness by drinkers, but this is expected on vacation and nothing to complain about. Although signs were posted kids needed an adult companion to supervise - we observed this rule was not followed and there were times kids in the 8-11 age range were left unattended in the pool...the pool was indoor outdoow with the indoor side and hot tub both covered which was nice. It made for great time even when there was rain and overcast weather. We checked out the pool at Ocean Annies which was larger and square with neat strobe and disco style lighting, black ceiling and very much 'party' atmosphere but was well over run with kids and noticeably the cleintele there was predominantly black and mexican and we didn't feel 'welcome'' in that 'section' of the resort. The North tower pool and clientele was predominantly white (Oceanfront condos). I mention this because there seemed to be a night and day difference between the atmospheres of this singularly owned set of properties. Beach access was easy and the elevators were fast compared to similar resorts. Our booking promised a stacking washer and dryer., which our room DID NOT HAVE. We learned from other guests the whereabouts of laundry - each floor having a single washer dryer (pay with quarters) laundramat style. So if you wanted to do laundry you had to wait for an opening and then time it so your items weren't stolen... we packed light since we booked an in-room washer /dryer. I blame this on bookit vs the resort however. The place was clean, but only surface clean. If you lay daown in the bath tub you could see in the master bath where filth line of crud had accumulated on the crevice crack all around the tub on the platic wall insert. The main bathroom did not have this issue. The kitchen was clean but there was cooking splatter on the cabinets and randomly throught the kitchen. Clearly no professional cleaning staff had thoroughly cleaned the kitchen in a while properly. The dishes were 10% dirty. For every 10th dish you pulled out (included silver and glassware) it was evidently dirty with encrusted food and wine...the amount and variety of kitchen amenity was impressive. I expected service for 4 but found a nice collection //stack of plates bowls and excellent array of bakeware, cookware and pans. Besides missing a spatula the kitchen was pretty equipped for cooking. I had no problems preparing fresh local market fish, crab legs, corn on the cob all together using the collection of cookware on hand. There was even a large serving dish. The coffeepot was stadard and functional as was the microwave. The refrigerator included an ice maker but the container was far too small so we added a bowl to collect the ice. We were thrilled with the view - but after walking the strip in person and comparing room rates to much newer (actually modernized resorts) did not feel this was up to the value as advertised. The stay was still a nice experience, but the room was simply not to expectation concerning the price/promised amenity in the advertising versus what you 'get'. It is /can be still a great play to stay if you adjust your expectations and place the value in more space (2BR 2 BA condo + efficiency kitchen) and ocean view vs. modern//comfort. If you are used t modern comfort (at home) this will feel like a living 'downgrade'. The TV's worked but the bedroom remote was missing and it was only able to show one channel. We later found the remote buried inside the pull out couch, then my husband programmed it properly and we were able to use the bedroom TV right. The cleaning service stated garbage and towel changes would occur daily with a full room cleaning / bathrooms / sweeping to occur on 4th night of the stay. We observed 3 African American maids exiting our room on night 4 and expected it to have been cleaned/swept but only the towels and garbage had been taken. Sand was on the floor all week and had accumulated somewhat by the end of our stay. White sand...dark blue carpet...you get the idea. The towels were refreshed about every other day only, as well as the garbage and the full cleaning, simply never happened. We cleaned up after ourselves. We tested the room safe and it worked and then didn't so we opted not to use it for fear it was not properly working 100% and instead stored valuables in our car when away from the room. The ad also mentioned free local calls and telephone - however there was no phone in the room. At one point I returned from a walk on the beach while my husband was sleeping only to find my key did not work...it gave red and yellow lights vs green light and I ended up being stranded with no phone. Eventually I beat/kicked the door loud enough to awaken him. We noticed the key processor in the door was generally finicky (plastic credit card like keycard access only ) and we had key card entry issues a few more times - managing to get back in the room after several swipes/retries across the 2 cards. The magnetic reader appears to be on its last leg. We had a great time because we are the kind of people who turn things sunny side up and the weather and view and ocean waves make relaxation easy...but I was personally embarrassed to have booked this room for my husbands big Ocean adventure. Our thoughts about this were 'what a shame' what a magnificent view and space with so much potential to be a fabulous was outdated and falling apart. There was a giant chunk of plaster that had fallen from the balcony leaving a sort of 'hole' as well. With some new floors, counters, walls, tile and furniture and balcony door replacement/ refresh this place could be a' really nice resort'. Instead it's just an economy resort with a view - if you don't expect the rooms to be updated/very nice, cleaned on schedule, and to have all the amenity you asked for (missing laundry) and working keys then you won't be disappointed. If you are used to nice/modern amenity at home (or when vacationing) you will certainly experience a 'downgrade' in lifestyle for your stay. Based on the mixed reviews we justified taking a chance on this due to the advertised seclusion aspect - which also was not the case - it is as busy, noisy and on the beaten path as anything else on the North strip...the staff is average. Nothing to complain about but certainly not the friendly extra you expect for the price. The condo office staff on the other hand was extremely helpful and up to par for the value. All in all I would not stay in this resort again under a bookit.com listing. I would instead seek to go through a private owner suite and verify with photos that I was getting a modern room with the amenity I paid for. I find it unfair the modern rooms vs the old rooms list for the same price. I donot believe any person owns this condo as they would take much more pride in it and consider it an outdated 2BR 2BA hotel room with a kitchen. As someone who almost exclusively rents from direct condo owners (real condos) it is very evident this is just a big hotel chain - with many rooms it owns and you can not be certain you are getting a modernized 'individual condo owner' type suite with that homey feel where pride is taken in the room and furniture and amenity because the owners actually stay there from time to time. Another chain hotel property company mis-advertising it's BEST suites and then handing you it's commercial old suites. I took a lot of photos and will be posting them on other review sites on the internet under the same title as possible to help you find them. We plan to return in the future but I will seek out and book through the CONDO OFFICE with individual owners, vs through the 'chain' and risk getting another one of their older, falling apart rooms. As for bookit.com we also purchased flights through them from American Airlines which both had delay issues, hidden extra fees just to SIT TOGETHER (cost an additional 100$ just for us to sit together) and they allowed us to book a Carolina Opry show ON EASTER SUNDAY which clearly the venue is not only closed for that Holiday but EVERY SUNDAY - fortunately the folks at the Opry gave us another ticket date but bookit should not have allowed any ticketing for any Sunday or Holiday in the selection and registration process...further the Hard Rock cafe tickets did NOT include priority seating as stated and after waiting 45 mins in the tiny gift shop (because the seating pager only worked in close proximity) we gave up and left and were not even able to use our meal vouchers due to the long lines (on a Wed evening at 7pm). Overall I do not recommend bookit.com and will never use their service again. We had issues with every single service they provided from the room .amenity.check in/misadvertised as updated to the flight (extra cost to sit together), allowance of booking an Opry show on days/times the Opry is actually CLOSED and misrepresentation of priority seating on the meal voucher. Additionally we booked a car through them guaranteed at 15$ rate per day then learned upon renal there are 38% in taxes and fees added. A car rental advertised at around 115$ was indeed 205$ in reality. The tickets for Hard Rock and Opry weren't really discounted either. So all in all the bookit.com claimed to be saving me $600 in it's package for our 2 person 6 night stay including American Airlines flights...but when I add in the the hidden costs from the airline, car rental and taxes and fees, missing amenities and mis-reperesented room level, bookit did not save me any money. It only served as a central point for reservations, and wasn't very good at that. I would not book from them again unless their selection included the actual room number and photos of the specific room and proof of the flight including seats selection being together. Despite giving me a confirmation the rental was booked, when we arrived they had no record but honored the price per day (and then informed of the 38% taxes and fees sur charges and that was WITHOUT extra insurance - it was Alamo). I booked this in the 1st week of March so with 3 weeks notice they provided options - but those options were not at the savings or levels expected. If there were a value grade for using bookit.com service in general (these reviews here are just about the resort on numerical grading scale) I would grade bookit.com a 1 (lowest on the scale). Other guests we talked to had similar experience with bookit and had moved away from their service, but stayed with the resort/location under other services/methods. I also noticed during the shopping process that bookit would change the price on me the longer and more often I shopped (I shopped for 1 week before selecting and looked at resorts in Cancun, HI, FL, and SC) and noticed they were using internt cookies as markers to increase prices on me to fake an 'urgency'. When it was time to actually book (once I knew the resort and room we wanted) I used another computer [fresh with no bookit cookies] entirely and got better rates even though it was a week later in the process. be smart and clar your internet cookies or use a differentfresh computer or mobile to get the best prices...basically the longer you shop the more they increase the price. This is a tactic used also by some other booking agencies but with bookit was so blatantly evident when you bookmark a rate /room and then check it 2 days later and the price increases vs checking the same rate/room on another fresh computer and getting the deepest discount. I literally had multiple computers and devices open to the same package giving me different prices based on my search history. Buyer - browser beware! They are taking advantage of the lay person who does not know better making them feel pressured the package the re-check is increasing in cost with time, when the truth is the FIRST deal with give you is the best. Good luck everyone. I hope this was helpful. This is a 3 star resort with 4 star resort pricing.

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5:52 pm EDT
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BookIt.com misleading prices

Bookit gave the best package prices only to find out at the time of hotel check in that our 13 y.o. had to pay an additional $75/night and our 16 y.o. was consider an adult at an additional $99/night totalling $1225 we had to pay extra. When I spoke to bookit, they stated taht it was it was my responsiblity to read the hotel's policy. The reason the other websites had higher prices was because their prices already reflected the hotel's age policy.
Bookit mislead my family and never once warned me that additional charges will be collected at check in!

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1:40 pm EST

BookIt.com airfare credit not sent to airline; dishonesty in customer service follow through

I booked a vacation with Bookit.com. The airline changed the schedule and the Bookit site said I could either accept the change or book a new flight. I spoke to a representative and said I wanted to rebook. She told me they would transfer the airfare credit to my airline so I could book the new flight. In calling the airline there was no credit to be seen. I tried calling Bookit again and could not get through their phone lines for two weeks. Finally I paid for another airfare and processed a charge back. I received a call from a representative and we discussed the chargeback. She apologized for my inability to get through and told me that they would not contest the chargeback. They did. So not only were they dishonest about sending my airline a credit, but also they are keeping my funds for the original airfare although they said they would let the chargeback go through. Their integrity is certainly questionable and I will not use them again, and recommend that they be avoided if one wants to be treated honestly and as a valued customer. Perhaps if they listened to their supposed 'recorded' calls, they would know that they are responding dishonestly. Instead, they appear not to care.

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6:04 pm EST
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BookIt.com poor customer service, lack of integrity

Stay away from this company"! I booked a vacation for me, my wife, daughter, and her fiancé through this company In Oct 2015 at the Privilege Aluxes on Isla Mujeres for a 1 week stay March 19-26. Now it is Feb 25th and we just got a notice from them that the hotel would not honor the reservations, but they could give us an alternate stay at a different resort for twice the price. Please keep in mind that this is spring break, (which was necessary time to travel as my daughter and her fiancé are both teachers) and options are very limited this close to the date we arrive. After spending nearly 4 hours on hold trying to talk to someone with a clue in this company we were told that there is nothing they can do, and it was the resorts fault, so we called the resort directly and we told by the hotel manager that they stopped doing business with this company months ago because they have not received payments. Armed with this information we called Book-It (4 more hours on hold!) And were told they knew nothing about that-HOW COULD THEY NOT! I know we are not the only ones who made reservations here because I've heard about other travelers in the same predicament. They then had the nerve to tell us they could put us up in a 2 star resort in Cancun for twice the price of the Privilege Aluxes. We ended up renting a small apartment on the Island because we would have lost thousands of dollars in cancellation fees and we already had activities scheduled on the Island. Bottom line is this company turned what was supposed to be a fun relaxing all inclusive trip to celebrate my daughter's graduation from college and their engagement into a nightmarish last minute scramble to try to find any place to stay.
I could go on about many more problems we had dealing with this company, but the bottom line is unless you like rude costumer service, being on hold for hours, lying, and having your vacation ruined- SAY AWAY FROM THIS COMPANY!

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5:41 pm EST

BookIt.com worst service ever (vacation)

This was the worst experience I have ever had using a vacation site! They allowed me to book a vacation with flights and after everything was paid an error message was sent to my email stating there was a problem booking my vacations, yet it didn't stop them from taking the money from my account in full! I spent the next 6 hours fighting to get my money back from the airlines because the tickets where paid for but the hotel was sold out and they had no place for my family and I to stay! Mind you, I spoke to not one but two reps from book-it who allowed me to still book with the hotels sold out!
NEVER USE THIS SITE!

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5:51 pm EST

BookIt.com travel reservation services

Here's the letter I just sent to these guys. I suggest that you stay away from bookit.com. They should call themselves "tookit.com"

I have just had a terrible time with your customer service group and will be posting as such to all of my social feeds and all of the review sites I know of.

I unfortunately had to cancel a pre-paid hotel reservation of over $1, 700 due to family sickness. Because I was within the cancellation window, I asked bookit and the hotel for an exception and to refund as much of my fee as possible. The hotel was willing to re-book over $1, 000 of the $1, 200 that they received for the 5-night stay and I am in their debt; I will be visiting the area again soon and will definitely stay there.

Bookit.com, on the other hand, chose to keep all of the nearly $500 in fees that they made as part of the reservation. I spent hours on the phone listening to hold music, and was told multiple times that "someone" would be calling me to help me out, with no return call.

I was just told that your company will not be refunding me a dime. Not only that, I was somehow lectured about how this transaction is like hiring my brother to sell my bike. (No, I did not understand it either). The person on the phone even disputed the $ breakdown, despite my having a copy of the invoice from the hotel to bookit.com showing that your site kept nearly 30% of the entire fee I paid.

You had one chance to make me a customer for life, and you missed it. I now have multiple chances to post the true facts of my experience with bookit.com on as many review sites as I can.

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11:22 am EST

BookIt.com canceled resort reservation after having our $ for 7 months!

On June 9th 2015 I booked 3 rooms at the RIU Negril with airfare from Bookit.com. 11 days before we are scheduled to leave they sent us a note saying "We are sorry to have to advise that Riu Negril- All-Inclusive has informed us that your reservation will not be honored. Even though we have a long relationship with this chain, we strongly believe that our guests will not be welcomed at Riu Negril- All-Inclusive front desks upon arrival." We contacted them and they offered to move us to another all-inclusive in Negril but then told us that we would have to pay the difference of $4500 per room for the week! Yes thats $13, 500! That was all that was available. They offered a $500 credit if we rebooked through them at a non-RIU resort... When we asked about canceling the entire trip they told us that the airline tickets were a seperate transaction (even though we purchased as a single transaction on the Bookit.com website), and that we would have to contact the airline directly to discuss that. Of course they reminded us that the airline will change a $250 change fee if we made any modifications. In the end we called the RIU directly and rebooked for the same rooms we had originally booked. Because it was now a last minute booking there were no discounts available so we ended up having to pay an extra $878. At least we know we will have rooms now when we get there.

I don't know what is happening with this company, we have used them multiple times before without issue but from the other posts on this site it appears that they have accounting issues and are not paying their venders.

DO NOT USE BOOKIT.COM!

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6:55 pm EST
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BookIt.com reservations

I was on the phone with the agent on bookit.com and I told him I wanted delay pay and he billed my card for the entire amount of $1196.58. It took another 50 minutes to get it somewhat cleared up. I am still on the phone trying to get it straightened out. Never again!

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2:06 pm EST

BookIt.com totally on your own if something goes wrong (stay away from bookit.com!!)

I booked my trip 4 months ago, supposed to be leaving this week 1/16/15. Get a call from bookit (On 1/11) that the hotel is no longer accepting their customers. But don't worry, we want to help is what they say. Their solution... Put me up in a hotel 2 hours away from where I originally booked at an increase of over $700. I told them that was completely unacceptable and they happily offered a refund minus the plane tickets ultimately leaving me with plane tickets but no hotel 4 days prior to my trip. I ended up cancelling and fending for myself at an increase of around $400 to save the trip. I would avoid bookit.com at all costs. They'll speak to you nicely on the phone but at the end of the day you're 100% on your own even if it's their fault.

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Abigail7
, US
Jan 14, 2016 10:41 am EST
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My husband and I booked an all inclusive, The Be live Collection, La Romana DR. on 4/5/15. We paid in full for 14 days for travel on Dec 2nd - 16 for our 25th wedding anniversary. After 2 cancelled flights and 1 long delay, we arrived at the resort at 3am Dec3. We went to check in and were told that our reservations were canceled and no explanation. We were livid, Cancelled room in a foreign impoverished country, WTH! The clerk allowed us to stay in a "HOLDING" room, A renovation area, a room with poor working toilet, a bed, side table and TV, no lock on balcony door and we couldn't use the phone as were considered non paying customers, 2nd class! We were told we could meet with someone in the am, but no promises for a room. We met with a nice girl Andia, that worked at the hotel and dealt with Bookit. She went back and forth with Bookit, which was difficult to say the least, evasive, non compliant, put on hold, passed back and forth, disconnected for the 1st 3 days to find the cause. It was that Bookit had not paid the hotel and the hotel cancelled and was now asking for the going rate, meanwhile we were held in our holding room, had to surrender our passports and credit card copied. The dispute went on to day 5 until it was resolved, ruining our vacation. The upgraded room was not provided, it was hell and Bookit's fault. When I got home and contacted Bookit, in short, they gave me the runaround saying they paid the hotel and would give us $100. for a credit on the next vac. Take it or leave it thing, as it was insulting, I refused and they said it was now resolved on their part.

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Dawn Shane
, US
Jan 13, 2016 12:48 am EST

Similar experience. Bookit does not send the money to the resort so the resort backs out of the reservation. I was called 5 days prior to leaving and ended up booking with bookit at another resort 25 miles away. Got to "replacements" resort only to find out bookit didn't sent payment ended up giving our credit card and waiting a day and a half for bookit to send payment. Hotel staff said this has been an ongoing problem with them. The excuse we got for the first hotel cancelling was an "internal problem" with the original hotel when in fact they got fed up with bookit not sending payment and cancelled all reservations of which I can't really blame them. Bookit is a nightmare and I will never book with them again no matter the discount on travel.

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6:50 pm EST

BookIt.com scam

Bookit.com is a scam, I purchased hotel and travel and upon arrival to the hotel I learned that bookit.com didn't pay for the hotel and had to pay myself again. It's been a week since I came back from my vacation and booit.com didn't refund my money. Bookit.com is a scam, don't purchase a trip from them. I used them once last year and didn't have any [roblems, but this year our hotel told us that bookit.com haven't paid for single reservation and people ended up paying for the reservations themselves. If you want to overpay for your vacation bookit.com is a perfect site to do so as you will end up paying for the hotel yorself. Scam scam scam scam scam scam scam scam scam scam scam scam scam scam

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Nggn
, US
Jan 13, 2016 8:14 am EST
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Same here! They are a fraud! We booked a vacation via Bookit.com to Cancun, MX in November 2015 to travel 1-4-16 through 1-9-16. Bookit called us 3 days prior to our trip stating that "the resort is not honoring our reservation, thus we need to be switched to a different resort @ No extra charge." We accepted...at Check in, we were informed that BOOKIT has never made any payments to the resort, thus we were charged on our CC once more. Bookit is not responding to our calls and we have been passed around from agent to agent at this time. Is anyone considering to file a lawsuit against them?

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SandorVarga
, US
Jan 08, 2016 4:12 pm EST

We had similar experience just in the last 12 days

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12:37 pm EST

BookIt.com travel booking

I was called hours before I was to get on my flight, informed that my reservation would need to be switched as the Riu was not honoring reservations (spoke with Riu and they indicated this was not the case). Apparently bookit.com knew about this "issue" for days but waited until the last minute to contact me. I indicated I was going to that specific resort for a wedding and could not be switched to another resort. After waiting hours for a returned phone call, I called them, waited on hold for 40+ minutes and the representative phoned Riu (as did I) and informed me I was good to travel and there would be no issues with my reservation. I arrived and they had called and cancelled it on me. I had to pay thousands of dollars unexpectedly out of pocket, and received no communication from Bookit.com regarding. I contacted them upon my return, waited another 40+ minutes on the phone and had to explain why I was calling for a refund. They disputed the amount, gave me three conflicting reasons as to why and then finally offered to "waive a fee" to send me a breakdown of what they were seeing on their end, as apparently it was different than what I had confirmed in writing. They were unprofessional to deal with, and did not care how much they disrupted my vacation. I have written to their executive for a resolution.

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Tom Jimmys
, US
Jan 10, 2016 3:40 pm EST

I am having the same issues with a trip to RIU Punta cana

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6:15 am EST

BookIt.com honoring the agreed advertisement...

I booked a hotel reservation for 3 nights in Las Vegas on 12/14/2015. The advertised rate was 99 hours $1 down with pay delay so I booked the Linq $88 Avg a night, once I booked it with pay delay I received my email confirmation that showed I’d been charged the full amount for the stay. I immediately made a phone call to the Bookit customer service and The lady helping me (Camille) told me several times that all thing I could do is cancel (Which was going to be $19.95) and re-book, I then asked her “So you’re telling me I have to pay to cancel something that was not my fault then re-book the room again” her answer was “Yea that’s the only way” I then asked to speak with a Supervisor. After about 25 min on hold she came back on the phone and it turns out they had the wrong hotel info on their web page and they also just changed hotel contracts so there was No availability for the pay delay with that hotel and she could not honor the deal or even change it to the pay delay even know it was still on the web site. Bookit gave me a full refund without the cancellation charge then informing me that it would be 7-10 business days for the refund, I then asked to speak with a supervisor and (Camille) asked me for what several times before getting me one. Once on the phone with the supervisor I explained the issue and she stated she was aware of the problem and she had already contacted their IT personal. While on the phone with the Supervisor I informed her I still was able to pull up the same ad I also asked her about another Hotel which she said there were no more rooms for but I was on line while on the phone and able to get to the point to book, I then gave her the search number in the top right hand corner and she pulled up the same thing I did. It seemed like the Supervisors only solution to the problem was to offer me a $50 Best Rate Guarantee coupon which you can only use at certain Hotels like (The Stratosphere, Orleans, Suncoast Hotel and El Cortez Cabana) taking me away from the strip where they rest of my party would be staying. They need to be held accountable for the false advertising and not honoring the agreement they advertise with the consumers. I have booked with Bookit several times before some good some bad but this is looking like this might be my last booking with them.

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12:11 pm EST

BookIt.com no room when arrived in mexico

Upon arrival at the resort they had no record of our booking. Bookit.com's solution was a refund of our "discounted" room rate and pay "full" rate at a lesser quality and double the price hotel... Also, , still waiting on that refund and over 2hours spent on hold, being transferred to no where. All the "sorrys" are nice but let's put some money where your mouth is!

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aldinsab
, US
Aug 03, 2016 1:29 pm EDT

They have done a similar thing to us, but we have not taken off yet.

After looking for several days on bookit.com we came across a price that was unreal! So we kept checking it for two days, and it still was up for 477 per person for 5 nights all inclusive at Azul Fives by Karisma. So we called and spoke to a sales representative, whom we asked numerous times if the price included flight and stay, and she replied that it did. So we booked it and we were really excited about this. The next day my wife recieved an email, stating that she needed to get into contact with bookit right away to cancel. After recieving confirmed email for both, the flight and all inclusive stay at the resort. we were told that it was a mistake by the their websites and that was ment to be only for the flight. So we kept going back and forth with her, explaining that we have screen shots of it saying "all inlsive with flight and stay" comfirmed numbers for the whole package. But she still insisted that it was only for the flight.

They made a mistake and didnt want to pay for it.
Sorry about your vacation.
all the best.

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2:20 pm EDT

BookIt.com no notice of spirit pilot strike and will not return phone calls to management

I booked an all-inclusive trip for our family of 9 through bookit.com. Spirit Airlines pilots went on strike 4 days prior to our departure. This was plenty of time for Bookit to contact me so we/they could make other arrangements. Our flight was cancelled and Spirit and bookit would do nothing to assist us on another flight to our destination. I ended up paying several thousand $ more to get my family on our trip a day late. Now I have called book it several times and asked to speak to a manager only to be told they would call me back. I am still waiting ...months later.

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2:58 pm EDT

BookIt.com website malfunction

I travel often, and bookit.com was BY FAR THE WORST experience I have ever had trying to book a trip. I typically book through some of the better-known travel sites, but bookit had a discount promotion going on for my trip type so I gave it a try. I was trying to book a flight plus hotel package trip for vacation, and when I submitted the payment and order, an error message came back saying that the flight was booked but there was an error with the hotel and that part was not booked. It provided a number to call. I called immediately. The person I talked to on the phone said that it looks like neither the flight or hotel was booked somehow, even though I was looking at a message from bookit.com saying the flight was booked and there was an error with the hotel part of the booking. I went to go book it again on the website while on the phone and received another error, then I couldn't find the same flight online. The person on the phone said the flight was available, and she can book me on the same trip, but the pricing she was receiving was about $90 more than the same exact trip I submitted payment for a few minutes prior when it allegedly partially booked and then didn't. I was annoyed, but wanted the experience to be over with so I told her to book it. I wish it ended there but it didn't. She quoted me the new total (around $2800), and asked permission to charge. Then, when she submitted, she said that she got a different error. Somehow the flight was booked but not the hotel on this new reservation. When she went to go process the hotel reservation again, she said that the cost was actually going to be more expensive, AGAIN, than the amount she just quoted me when asking permission to charge me for the trip. The person on the phone said that there was nothing she could do about it and that it is what it is. I was trying to book specific flight and hotel because I am flying out with another person that booked separately, so I just paid it. The trip that I originally booked through their website at about $2700 ended up costing me about $2900 instead. Thanks bookit.com. I will never be using you again.

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11:15 am EDT

BookIt.com vacation pkg

We used bookit for a family getaway to Mexico, this was our only chance for a getaway for a year or so because of work and using bookit was a horrible mistake. They didn't have our airlines confirmed and we were stuck in lines for hours and almost missed our departing flight, once we got to Mexico they had our private transfer taking us to a resort that was hours away from the resort that we actually stayed at. Once we returned to Cancun airport to return home the same issue with our tickets not being confirmed and we had to wait in line for hours to get the issue fixed and again had to run across airport with children to not miss our flight home.

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6:53 pm EDT

BookIt.com ridiculous charges for cancellation

My daughter booked a room through this site and then had to change her travel plans (she is traveling with a University group in Jordan doing research). I tried to cancel the reservation and, even though it was more than a week in advance, we were charged for the one night stay PLUS a $19.95 cancellation (she only had a reservation for one night)fee!
Total rip-off! And all the customer service rep would do was read the same small print over and over.
Bad customer service, bad company and I hope they go down.

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7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com hotel misrepresentation

I booked my hotel, car and airlines with Bookit. When I arrived at our destination, it was not a resort, but a residential condominium with no office on location. I called Bookit and they found me another hotel at the Bilmar (which was wonderful). I was charged $285.61 to change hotels. I also bought travel insurance with Bookit. On return from my trip I called Bookit to try and get the $285.61 refunded due to their mistake, but they asked me to try to get my refund through insurance. Travel insurance didn't help. After contacting Bookit for a third time I find out that I was charged a cancellation fee for the original reservation. Bookit refunded the cancellation fee, but would not refund the charges it cost me to get into another hotel. Also, the reservation was not in my name and that took another two hours to get our room due to that error. Fortunately, Citibank is taking care of this for me now. I do not recommend Bookit. They did not try to make it right. Travel date June 18-23, 2015

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BookIt.com Customer Reviews Overview

BookIt.com is an online travel agency that provides users with a platform to book a variety of travel services. These services include hotel reservations, flight bookings, car rentals, and vacation packages. Customers can browse and compare options for their travel needs, with the ability to filter searches by destination, dates, and budget. The website also offers travel guides and tips to assist travelers in planning their trips. BookIt.com aims to facilitate a streamlined booking process for those looking to arrange their travel accommodations.

BookIt.com In-depth Review

In Summary: BookIt.com offers a comprehensive travel booking experience, with a focus on user-friendly design and a wide array of travel options. While the site provides competitive pricing and various deals, the level of customer service and the transparency of its cancellation policy are critical factors for users. The platform's commitment to inclusivity and environmental responsibility adds value for socially conscious travelers. Overall, BookIt.com is a viable option for those seeking a reliable online travel agency with a good selection of travel services.

Website Usability and Design: BookIt.com provides a user-friendly interface with easy navigation, allowing users to find and book their travel needs efficiently. The visual appeal of the site is modern and inviting, with a layout that makes it simple to access various sections. The mobile responsiveness ensures a seamless experience across devices, which is crucial for travelers on the go.

Booking Process: The search functionality on BookIt.com is robust, offering filters and options that help users tailor their search to their specific requirements. The variety of booking options caters to different preferences and budgets. The checkout experience is streamlined, though some users have suggested that additional clarity during this process would be beneficial.

Pricing and Value for Money: Prices on BookIt.com are competitive within the industry, and the site often features deals and discounts that provide added value. However, some users have noted that the transparency of costs could be improved, particularly regarding additional fees that may not be immediately apparent.

Accommodation and Travel Options: The range of hotels, resorts, and flights available through BookIt.com is extensive, catering to various travel styles and budgets. The quality of accommodation partners generally receives positive feedback, and the diversity of travel packages allows for customized travel experiences.

Customer Service: Customer service responsiveness varies according to user reviews, with some customers reporting swift assistance while others have experienced delays. The efficiency of problem resolution and the availability of support channels such as chat, email, and phone are areas where BookIt.com could potentially enhance its service.

User Reviews and Ratings: The authenticity of customer feedback on BookIt.com is recognized, with a substantial volume of reviews contributing to the overall satisfaction scores. These reviews are a valuable resource for potential customers looking to gauge the reliability of the service.

Payment and Security: BookIt.com accepts a variety of payment methods, ensuring flexibility for users. The security of transactions is taken seriously, with measures in place to protect customer data. The clarity of the cancellation policy is an area that some users feel could be more transparent.

Additional Features and Services: The platform offers loyalty programs, travel insurance options, and the ability to book car rentals and activities, enhancing the overall travel planning experience. These additional services provide convenience and peace of mind for travelers.

Accessibility and Inclusivity: BookIt.com makes an effort to cater to travelers with disabilities and provides family-friendly options. Multilingual support is an advantage for international users, though the extent of this support is not specified.

Environmental and Social Responsibility: The site's commitment to sustainable travel options, community support initiatives, and carbon offset programs is commendable, appealing to environmentally and socially conscious travelers.

Industry Reputation and Awards: While specific details on industry recognition, certifications, and media coverage are not provided, BookIt.com is known to have a presence in the online travel agency market.

Comparison with Competitors: BookIt.com's unique selling points include its user-friendly design and comprehensive travel offerings. Its market position is solid, though a detailed competitor analysis would help users understand how it stands out from other travel booking platforms.

Cancellation and Refund Policy: The flexibility of the cancellation and refund policy is a concern for some users, who suggest that the terms could be more accommodating. Refund processing times and user experiences with cancellations vary, indicating an area for potential improvement.

Post-Booking Support: BookIt.com offers travel itinerary management, updates, and notifications to keep travelers informed. Post-trip services are available, though the extent and quality of these services are not detailed.

Overall Experience and Recommendation: The pros of using BookIt.com include its wide selection of travel services and user-friendly website. However, the cons such as customer service issues and policy transparency may affect the trustworthiness of the platform for some users. Whether users would recommend BookIt.com depends on their individual experiences, but the site has a generally positive reputation among its user base.

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3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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