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4.1 600 Reviews

BookIt.com Complaints Summary

49 Resolved
141 Unresolved
Our verdict: When using services from BookIt.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BookIt.com reviews & complaints 193

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L
10:07 pm EDT

BookIt.com trip to cancun

I wish I could give them 0 stars! This is the most unprofessional company I have ever worked with.

First they booked us out of the wrong airports, which luckily we caught the week before by going through the confirmation pages. Second they offered shuttle
Service from the airport. Once we arrived in Cancun, no shuttle arrived, so we had to pay for a cab to the resort.

Second, we were sold on the "VIP" package including balcony with hot tub, upgraded premium liquor, early check in, shuttle service, VIP pool access, upgraded mini bar. When we arrived we received 0 of these amenities . The hotel explained the travel agent must have been confused and the additional funds we paid was just for ocean view room only (which almost every single room had). My Boyfriend and I both got detailed info about the balcony with a pool or hot tub and have a 2-3 minute conversation with the agent about It. Also, has a detailed Conversation about the liquor package . The result in us getting 0 amenities cost us more money and we paid for "VIP" to receive 0 VIP amenities. We were lied to !

Third, our fourth night in our trip my boyfriend gets food poisoning from the Buffett. It storms so bad that evening, the hotel is now flooding. They're evacuating rooms, and when we let them know we had water on the floor, they handed me a towel. A TOWEL!

Water was dropping from the light fixtures and the whole lobby and bars were closed for the evening. What a crummy hotel

Fourth, upon our return home, I called and left Multiple messages and emails to
Bookit agents to discuss all amenities I was sold on and never received . After 64 days (7) calls later, I am finally able to speak to a manager. She advises me they will listen to the call and call me back. She informs me none of those amenities were ever offered and she doesn't even know if I upgraded. She mentioned that the call only gave me public amenities and I must of been confused. She said no one EVER said anything about a balcony or pool or liquor package.

How can one be confused on a specific list of amenities they told me I would receive when they asked for my CC to book and added the additional $ VIP package to my bill!
What a joke! I will NEVER EVER RECOMMEND OR USE THIS SITE AGAIN . The fact that theh lied and called me a liar is what made me the most mad . Second is they offered $0 refund! $0 what a joke!

* Grand Oasis Sens Adults only resort was the awful resort we stayed at

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J
4:51 pm EDT

BookIt.com all inclusive trip id#[protected]

I booked a trip with bookit for now Onxy in punta cana from April 23-28 (5nights) flying on westjet. Flight down to punta cana on April 23 was fine. When I arrived to to airport on April 28 (friday) I did not note any westjet terminals or flights listed on the board. It took me 40 mins to find someone that spoke a little English to tell me there is no westjet flights on Fridays. You can imagine how we felt being in a foreign country with no one speaking English or very little.

I called bookit and was advised by a female this was not bookit's fault it was the airline that changed the flight on april 27 to fly out on the April 27 cutting to trip a day short. The female also advised me it was my fault because I should have checked the flight schedule on the 27 and would have know it changed. That is a rediculas response for one I was on a excursion and had no means of checking flight schedules and didn't dream my fly would be the day before the scheduled one and if that was the case I expected I would have been notified in advance and would have expected bookit notify the hotel and reimburse me a nights stay. I actually received a email from bookit advising me of the flight change at 115pm on April 28 as I'm dealing with this mess. At no point did I receive any notification that the flight was changed to April 27th.

Next I called west jet and advised them of the issue where I was told that the airline notified bookit in jan of the flight change and had attempted to notify me but it was learned that the email bookit provided them was inaccurate and bounced back to them. The girl I talked to advised that the only flights she could get me on was flying from punta cana to Detroit on April 29 then Toronto on April 29th night, I would have to stay in Toronto over night then catch a flight to Montreal in the am with 4 hours sleep and then to Moncton getting me home on April 30 at 3pm.

To me this is highly unexceptionable, I had a child and a dog that got sick and was staying with my mother that I needed to get home too. My boyfriend missed a day of work. I know weather can make delays but this is rediculas.

I don't know who mess up our flight but I do know it was not mine me. And I believe something should be done. You just can't mess up someone's life and think it's ok and no big deal. I literally started to have a panic attack when I learned there was no flights and I would be two days later getting home. And would have to find a place to stay in a foreign country that I know nothing about and there were no west jet representatives even working at the airport to help.
Also I have bad sinus and it kills me to fly and now I don't have two flights I have four to get back to New Brunswick. I have booked many trips with bookit and haven't had any major issues, I have never flown west jet but it will be a long time before I use either again this experience just ruined a great trip. Then on top of everything we get our bags at the Moncton airport and our suit case does not come out the baggage pickup then it's finally the last bag out and it is all mangled.

These are the expenses I accumulated

Hotel on 28th night in punta cana-$215.65
Supper punta cana-1772.80(pas) $42 us=$58 Canadian
Dinner on 29th-$23.21 Canadian (in Detroit)
Hotel on 29th in Toronto- $145.77 Canadian
Supper on 29th-$21.90 Canadian
Cell charges for using my phone in punta cana to call airline, bookit and hotels-$20 Canadian
2 extra days parking-$28 Canadian
Loss of work- $400 Canadian
Suit case-$100 Canadian

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R
11:28 am EDT

BookIt.com all inclusive vacation package

My name is Rita Shapiro and my email is rita.[protected]@sbcglobal.net.
Dates of our vocation March 29, 2017 – April 5, 2017.

My son and I bought an all inclusive vocation package through your site. We went to Occidntal at Xcaret Hotel in Mexico. First of all we had to pay for tax from airport and to the hotel and back from the hotel to the airport. We paid total of $300.00 cash and also our booking listed a deluxe room, but we were not provided with any complimentary toiletries. So we ask for reimbursement for what we had to spend for the taxi and for inconvenience in the amount of $500.00.

Please respond via email above

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7:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com excursions

I prepaid for Excursions through bookit.com, there is no refund if we miss times, but our consultant Roberto Torres is now 30 mins late. So we have missed it. We call him and he says he will b another 30 mins. What kind of dog and pony show is this. I've paid really good monies for these events. I want my monies refunded. My name is Tina [protected]. Very dissatisfied on my first trip to dominican republic.

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7:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com bad customer service “dissappointed in amresorts and bookit.com either company doesn't wants to help

I booked my trip in September - Breathless, only to get a call from bookit.com Friday 1/20/17, "Breathless delayed opening until March 1". The kicker is, this trip is for my Birthday and I have 14 friends and family that booked with Secrets, cause Breathless was sold out at that time. Now bookit.com wants to move me far away to another hotel which is so far away 30min from my party at Secrets Wild Orchid.

I'm so disappointed with Bookit.com they are just trying to shoe me off and place in a lower class budget hotel Sunscape then what I paid for at Breathless which does not have the same amenities as Breathless and Secrets. Granted the Sunscape isn't and all adult only hotel an doesn't extend the same services as Secrets/Breathless where you are able to go back and forth from those two hotels.

Bookit.com told me that I'm on a cancellation list and placing me in Sunscape until they hear different. Well get this! I called Secrets to see if there was any open rooms, if they couldn't help me. Joe told me that they allotted rooms to accommodate guest like me but I have to go through bookit.com.

Joe from Serects told me that Bookit.com can go on on the back end to get me into Secrets to stay with my family/friends but for some reason they don't want to work hard for their customers.

I am so very disappointed in AM Resorts Breathless/Bookit.com as they both keep giving me the run around. Either company wants to step up to the plate to help me. What customer service! This is my birthday trip and so far its proving to be a nightmare before I even touch on Jamaica soil.

I am shock to even be going through this situation with both companies as they both have proven so far to be very bad at customer service. I still am holding out hope for the outcome. Neither Am Resorts or Bookit.com want to own up and fix this situation.

Is this suppose to be what their customer service is about when traveling? Makes me totally wonder!

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M
Markantino
, US
Feb 22, 2017 2:29 pm EST

Call at [protected] Bookit customer service phone number and Book flights and Hotel tickets on low price and save money. Get best deal and offers on Airlines, Hotels combo packages and car rental. Refund and cancellation are also available. Just make a call on Bookit customer care number usa [protected] for the best offer.

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S
7:11 pm EST

BookIt.com representatives & manager discrepancies

To whom it may concern:
Re: booking id [protected]
Reporting: deplorable customer service

Hello,
I want to start by saying this situation is going on right now. I'm not reporting something that happened months, ago, even days ago. This happened yesterday and still the ridiculous incompetence and discrepancies continue.

Yesterday I called into the book it 800 number to make a reservation for a package including airfare round-trip and hotel for three days. I attempted to purchase online myself and got a error message with a phone number to call with an error id. After giving that information to the representative she pulled up that booking error and said the flight had been booked but not the hotel. She didn't know why they booked that way but she needed to cancel that flight and process the booking together again. At this point I think I should state the reps name laura ext. 559 at the corporate center [protected]. I said that wasn't a problem and gave her a different credit card number to ensure the booking did not have an issue.
Little did I know the never ending problems I would have from there.
First after she had all the information she needed from me to confirm :
Frontier airlines
February 15-february 18th - chi-mia & mia-chi
Depart: 7am arrive 11:15 &
Depart: 12:25-2:50
Hotel: deluxe by design suites miami
Room: superior studio suite, 2-queen beds, beach view
In amount of: $1, 153.28

I confirmed that is what I wanted and she said to hold just a couple min to process. 15 minutes later she came back and said the amounts processes but there was some issue with amount for hotel and said the amount went down. The new total is $1, 108.35, and said to hold for just a few minutes to process. I said great, thank you. 15 min later she says she's sorry the system had an issue and processed just the airfare again. There was nothing wrong with my credit card or information. So I ask her how she's going to fix it I am purchasing the package for a business trip and need conformation for the owner of my company today. She said she would look at what she needed to do and talk to her manager kristen ext: 5043, 30 minutes later... No exaggeration. I was on my office phone and had a timer on it. She had me on hold for 30 straight minutes without coming back at all.

That is when kristen got on the phone, I was furious after being on the phone for the last hour I was left on hold for that long without letting me know what was going on. I told her exactly that and she apologized repeatedly for the terrible customer service I had encountered but her and laura were trying to fix their mistake. She said she was calling the hotel bc she couldn't fix the booking to make it a package deal again. So she would process that through them and the charge will stay the same. After another hour and half she said there was nothing she could do the hotel refused to honor the amount on the website and they had to cancel the order and "possibly give us a $50 credit for next time"... Wow... Is all I could think. So after arguing with them for a bit about how the same price I paid was still listed on site how could they not honor it? (Which is still same price on bookit right now) they said the price changed bc they processed the booking incorrectly and I could pay the difference and pay separately if I wanted. Wtf. I told them not to cancel the order and I would be calling the hotel myself they told me they had the right to cancel it without my permission and they would be doing so there was nothing more they can do for me.

In spite of them canceling my order I called the hotel myself and the manager sebastian that book it manager claimed his hotel refused to honor the price listed. His phone number is [protected].
He said that he would absolutely honor any price listed on the website and had me take down his name and number to conference call him with bookit to confirm the discrepancies and derogatory information bookit was giving to their customers.

After speaking to multiple other managers who am I did not catch their name and was going through my issues like a broken record to every person I was transferred to a representative samantha got on the phone at 4pm. She had an accent when I asked for her extension she avoided my question. She informed me that a higher up manager had become aware of my issues and incredible frustration and promised that these flights and exact hotel that I booked would be done and he confirmed that I allowed them to charge the credit card on friday, january 13th for the hotel and they would be processing flights now. After asking her multiple times and her confirming multiple times if I was getting the exact same flight and the exact same hotel for the exact same price I finally felt comfortable enough to wait for a manager to call me back the next day to confirm that all of this has been done and apologize for the incredible inconvenience I had just been put through.

Believing that was the end of that when I received a call from tania ext. 5604 I did not expect her to tell me that I needed to call the hotel myself and make the reservations separate from the airlines because the issues that the representatives made while processing my booking. I was completely flabbergasted. I told her the representative samantha assured me multiple times the night before that my ball game would be completely taken care of and I had nothing to worry about the manager was calling to confirm and give me my booking id. She quickly backpedaled on her ridiculous option for me and said she would be calling back after she confirmed that that was what samantha had promised me. About an hour later tonya called me back and said she confirmed that that was what the manager had promised and would be processing my flights and hotel room immediately. I can send the credit card number again because it was no longer in the system and she said the exact room that I ordered an exact flights or process and I would be receiving a confirmation shortly. She sent the confirmation and I informed her that the confirmation does not have the flight itinerary on it she never called me back and looking at the confirmation more closely it was not the same room and did not state two beds which I need considering it's a business trip with a coworker.

I have emailed and called multiple times and no response. I am a palled and disgusted that this is the way you treat your customers when your company makes mistakes this needs to be corrected immediately and at the very least a sincere apology for my hours of frustration, time and energy.

I can be reached at: [protected]
Or [protected]@gmail.com or [protected]@greenlightconstructiongroup.com

Sincerely,
Sabrina maher

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M
Markantino
, US
Feb 22, 2017 2:30 pm EST

Call at [protected] Bookit customer service phone number and Book flights and Hotel tickets on low price and save money. Get best deal and offers on Airlines, Hotels combo packages and car rental. Refund and cancellation are also available. Just make a call on Bookit customer care number usa [protected] for the best offer.

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J
10:21 am EST

BookIt.com flight.

My wife booked a round trip tickets for us from Mobile to NYC, only to find out we had to fly out of Newark, NJ on our retuning trip home costing me $120.00. The last email we received shows in red we were to fly out of Laguardia. You suck. Will never use it again. Would love to show you the itinerary so I could shove it up someone's ###.

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Markantino
, US
Feb 23, 2017 9:31 am EST

For refund and cancellation, Call at [protected] Bookit customer service phone number

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1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BookIt.com our room

Our room has mold! Room 9108. In the closet, coming out of the vent that was pushing air for us to breathe, on the bathroom ceiling, on the ceiling over the bathtub in the room. I have pictures! They even sent someone here to paint over it. He painted over the mold with a rag to make it look it was being wiped off. I went to his cart and took pics of the open paint can then told him to leave our room. Customer relations came to our room after I called four times. She took pictures of everything then took pictures of MY pictures on my phone off the bathroom ceiling because the maintenance worker painted over it. She also took pics of MY of him doing it. We seriously couldn't figure out why we coughed so much in the room. What adds icing to this molded cake is the fact that myself and my children have allergies which have now flared up due to inhaling mold.
I told them to move us because they acted as if they weren't even considering it. They agreed. We packed up and went to breakfast because we had a tour in the morning. As my kids ate breakfast I went to the concierge and asked about our accommodations in this expensive resort. I was walked over to another desk. They told me they found a room for us but they needed until noon to clean it. I asked them if they needed until noon for the paint to dry.
We came back from our tour at 4pm. The room is not ready! I can't believe this! I am truly disgusted and this has completely ruined our Christmas vacation!

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1:45 pm EST
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BookIt.com vacation

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # [protected].
Correspondence regarding this complaint will be emailed to : [protected]@msn.com
Please print a copy of this for your records.

Filed on : December 12 2016

Filed by :
Shelby Purcell
39644 Salinas Drive
Murrieta CA 92563

Filed against :
Bookit.com, Inc.
14251 Panama City Beach Pkwy
Panama City FL [protected]

Complaint Description:
vacation reservation that was essentially held hostage and we were threatened to lose $2000 if we didn't agree to pay an extra $400 First reservation: [protected] paid over $2000 and the final payment was due 1/2/17, but we decided to pay it off early - the computer misidentified our credit card number and payment was declined. Within hours of this we called to pay balance online and they threatened to have us forfeit our previous $2000 unless we agreed to pay an additional $450 and we were made to create a new reservation: [protected]. The first person we spoke to said the card was declined because of the code on back was type incorrectly, yet the other representative stated that the address was input incorrectly. We feel this a scam that has been happening in order to get extra money from clients.

Your Desired Resolution:
We want the $450.00 returned immediately since that was above and beyond the original agreed upon price and feel this is a scam to get more money out of customers.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy

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8:39 am EST
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BookIt.com trip to puerta vallarta bonaventure hotel

Hotel not as described, restaurants not available, construction, over taken by children even in bar area. In need of renovation in rooms . Room right on there sevice entrance. Employees peeing on hotel outside wall. Expected so much more from bookit traveled several times very disappointed with this hotel your rating was way off. Only good thing was location

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5:10 am EDT

BookIt.com hotel reservation confirmation

I placed a prepaid reservation for a hotel in dominican republic and as yet there has been no confirmation from hotel. The phone number to the hotel on my confirmation e-mail from bookit.com is no good. I am travelling internationally one day prior to my reservation which is now only 24 hours away. I am worried that the hotel will not have my reservation when I arrive, etc. Other hotels in area are sold out due to holiday there. Called customer support at Bookit.com and receive the standard answers. Apparently I made a huge mistake using them. I have used several other agencies and never had this problem.

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M
Markantino
, US
Feb 23, 2017 9:33 am EST

For refund and cancellation, Call at [protected] Bookit customer service phone number

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U
8:31 pm EDT

BookIt.com cancellation due to tropical storm / hurricane with storm surge

We used Bookit.com on August 25th, 2016 to book a hotel at Edgewater Beach Resort in Panama City Beach, Florida for the dates Friday, September 2nd thru Monday, September 5th.
Now there is a tropical storm/hurricane and storm surge arriving there on Friday, September 2nd according to the Weather Channel.
We called Bookit.com today, August 30th, 2016 to cancel due to the storm coming.
Carlos, Bookit's supervisor in Central America, refused to give us our money back. Our cost was $658.66 He blamed Edgewater Beach Resort and said there was no refund of any kind available. After much back and forth conversation, he hung up on me.
How in the world is their zero flexibility for something as massive as a hurricane. This was not a last minute cancellation and was not due to any change of plans or negligence on our part...it is just due to a hurricane and storm surge supposedly hitting northwestern Florida this friday.
Am I supposed to just eat $658.66? What are my options? I initiated a chargeback case with American Express after contacting supervisors at Bookit.com and also a manager with Edgewater Beach Resort. I have zero faith that a chargeback will work, and if it doesn't, it will probably be past the date of dates I booked. I fear then I will have no recourse. Any advice or help would be appreciated, as there is still time to work this out. Using common sense, there should be some flexibility due to a tropical storm/hurricane and storm surge. Edgewater's phone is: [protected]

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11:32 am EDT

BookIt.com reservation/ customer service

I have booked a vacation twice through BookIt.com, first time I got stranded without transportation. Second time I booked a BUNDLE package deal, turns out they only booked my flight but not my hotel or my transportation, then when I called to resolve the issue they were only offering me to spend $200 more than the original to get a hotel plus the transportation. Then when I asked to cancel my package, the representative decided to tell me a certain code was wrong and that he can place me in a different downgrading hotel. The code was wrong for hotel booking but not for flight? B.S. its a BUNDLE DEAL! The representative was not willing to help, he wanted to get off the phone. NEVER AGAIN! I spent my whole day trying to resolve the issue.

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1:38 pm EDT

BookIt.com customer service

They have done a similar thing to us, but we have not taken off yet.

After looking for several days on bookit.com we came across a price that was unreal! So we kept checking it for two days, and it still was up for 477 per person for 5 nights all inclusive at Azul Fives by Karisma. So we called and spoke to a sales representative, whom we asked numerous times if the price included flight and stay, and she replied that it did. So we booked it and we were really excited about this. The next day my wife recieved an email, stating that she needed to get into contact with bookit right away to cancel. After recieving confirmed email for both, the flight and all inclusive stay at the resort. we were told that it was a mistake by the their websites and that was ment to be only for the flight. So we kept going back and forth with her, explaining that we have screen shots of it saying "all inlsive with flight and stay" comfirmed numbers for the whole package. But she still insisted that it was only for the flight.

They made a mistake and didnt want to pay for it.
Sorry about your vacation.
all the best.

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9:38 pm EDT

BookIt.com it is a scam!

If there is negative stars option I will totally use that. This is my first time writing review for anything, I feel like I need to let everyone know what a scam this website is!
It is not my first time booking hotel on bookit.com
the previous experiences are normal, nothing out of the ordinary, but THIS TIME made me realized what a scam this website it!
Here the deal, I was going to Vegas with friends, long story short, they charged me almost $200 more than what the hotel charge is!
When I checked out the hotel, they gave me the statement, and it was almost $200 cheaper than what the website charged me!
when I called and asked. the representative told me it's normal that their price are different than the hotel price (of course, that's why people went on your website instead of the hotel website ), but by different price, you guys charged me almost $200 more than what the hotel's actual room fee! How is any of this sound right?
Knowing this could happened with their website, I will never use it again and tell everyone around me not to use their website! it's a total scam!

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4:31 am EDT

BookIt.com car rental

Hello, I have rented a car online from bookit.com . When I arrived to malaga train station yesterday at 5:20 pm to pick up my car with my wife and kids, The employee at the desk seemed confused then he said that they gave our car by mistake to another person 5 minutes ago. That was because he had a similar surname! They did not check the confirmation number nor the first name. Also he was supposed to pickup his car from the airport. Because of that we had to wait more than one hour to find another automatic car . We asked thm to bring the other person's car from the airport they said it was not available! This did not make sense! At the end they found another car opel but it did not have similar options as the one we requested vw golf. E.g. No sensor no bluetooth.
Time and nerves were wasted after a long trip. We did nit get the expected service for someone who pre booked along time before the trip.
Booking id es617044770
Ahmed alsalem

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9:22 am EDT

BookIt.com poor customer service

Let me start out by saying, initially, I was very excited about using BookIT.com for my travel needs. One of the most appealing features to me was the pay delay option. I am use to booking my hotel and airline flights separately and this was my first time utilizing a travel agency.I wanted to plan a family vacation and did not have the upfront cost to do so.
On June 8th, after researching the hotel I wanted to stay at for my family vacation, I called in to inquiry about a Cancun package. I asked the representative to explain the differences between utilizing BookIT. com as a service provider vs going online to the airline page and hotel(as I have often done in the past). The representative explain that there were no difference in the experience besides the fact that it is often cheaper to combine the hotel and airplane tickets. Another question I asked was if I would able to split payments on my credit car and after being told "yes", I was more than happy to leave a deposit of $1362.92. I felt confident in my choice and raved about BookIt.com, until, June 13th.
On June 13th I decided to make my payment earlier than the due date. As I was ready to split my payment on two cards the representative at this time informed me that an additional $25.00 fee would be applied. I immediately explained to her that the previous rep never divulged this information and I was shocked because I had asked if I could split payments and his only answer was "yes". She insisted that the fee needed to be paid and I requested to speak to a manager. After a brief hold she waved the $25.00 and manually took the payment.
On June 22nd I decided to payoff the entire account because I didn't want the hassle of additional fees. I asked the representative if I could split the cost on three cards. She told me that the system would not allow her to manually take three cards. I asked to speak with a manager to further trouble shoot if I could pay the majority on two cards and have the remaining balance come of the next day on an additional card. After a long hold, without letting me know I was being redirected to a mailbox, a voicemail came on and I assumed that I was leaving a message for a manager. I wasn't sure so a few minutes later I called back to speak to another representative who reassured me that taking the 3 payments would not be a problem. At this point I am questioning the training and credibility of your customer service team.
This experience led me to distrust your service so I called the airlines to confirm that my family had airplane reservations only to find out that we would not be sitting together! I became livid. I called BookIT.com earlier today to speak to a manager and after an extensive hold I was told that a manager was not available(why aren't there ever managers available?), I was asked if I would like to leave a voicemail. I declined after realizing that the initial voicemail that I left with a manager the day before had failed to be returned. The representative promised that I would be called back the same day and I reluctantly left a voicemail. Well of course NO ONE KEEPS THERE word at BookIT.Com, so I winded up calling back myself at 10pm and spoke to Rosanne(one of the team leaders). After, reviewing with her my unpleasant experience with trying to pay for my vacation, not being able to reach a manager and not being told pertinent information such as my 15 year old daughter who has never flown before will not be guaranteed a sit next to me she offered me a $100.00 credit on a future booking? I explained to her that I have not intention of ever booking with BookIT.com so that will not rectify being lied to and misinformed. After paying $3200 for a vacation at very least I should feel confident in the services.

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12:31 am EDT

BookIt.com nasty rep

I called BookIt to make a reservation and spoke with the most terrible and rude person ever!
When I called some lady picked up the phone and asked what did I want. I told her that I wanted to make a reservation but I also had several questions. Not only she did not answer my questions but she also interrupted me and said that she was too busy.
Then when I asked for a manager she just hang up on me! And when I tried to call again she did exactly the same thing! I don't know what was wrong with her, but having an employees like that one, BookIt will definitely lose all their clients. Terrible!

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9:43 am EDT
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BookIt.com poor information

Booked a family vacation for 8 to the Breezes resort in Nassau Bahama's. What Bookit.com failed to mention is that there would be 500 high school students who just graduated that would be acting like fools and drinking all day, throwing up at night and show no respect for others trying to relax. It is sad that everyone took 1 week of vacation for a get together and encountered this. The hotel was willing to refund our unused nights but we could not get a hotel with 4 rooms on Paradise Island on during our stay. The Breezes resort Manager explained that Bookit knows fully well that this is the time period when 18 year olds take over the facility. The staff was incredible at the resort trying to make things right. Had Bookit.com just explained these facts we could have found a different resort to stay in. I will never use Bookit.com again and encourage others to boycott a company that misleads others.

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2:15 pm EDT

BookIt.com poor customer service – last-minute downgrade!

I am extremely disappointed in my experience with BookIt.com! I booked a trip (flight and all-inclusive hotel) 9 1/2 months in advance; only to have BookIt.com change the resort and DOWNGRADE our room one week prior to travel!
We had booked a suite and were downgraded to a studio room at an entirely different resort than originally booked. To highlight just a few of the things in the room we had originally booked, but were not in the room BookIt.com moved us: Balcony or terrace, Integrated lounge area with 2 steps between levels, with sofa or sofa bed; unobstructed ocean view - there was a tree right outside the window; More spacious room; Bathroom with hydromassage bathtub; Ceiling fan; Minibar; Liquor dispenser.
BookIt.com argued with me, repeatedly stating the rooms were comparable. I have never heard of a company downgrading a customer’s original reservation, especially when the reason for the last-minute switch is due to that company’s “internal issues” - this is the reason BookIt.com provided for the switch.
I spoke with an Operation Support Analyst about our room swap and am highly dissatisfied with the response I received. At first, I was told BookIt.com would not be offering a refund or a credit. I asked for management contact. After being put on hold for 10-15 minutes, the same gal came back on the line to tell me her manager was on a call with another customer, but said BookIt.com was prepared to offer: $50 towards one future BookIt.com travel, to be used within one calendar year of the date of issuance. Upon declining this offer, she said the manager would not be able to speak with me that same day, but assured me the manager would most definitely call tomorrow. It has been more than 24 hours and I have not heard from a manager at BookIt.com.

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BookIt.com Customer Reviews Overview

BookIt.com is an online travel agency that provides users with a platform to book a variety of travel services. These services include hotel reservations, flight bookings, car rentals, and vacation packages. Customers can browse and compare options for their travel needs, with the ability to filter searches by destination, dates, and budget. The website also offers travel guides and tips to assist travelers in planning their trips. BookIt.com aims to facilitate a streamlined booking process for those looking to arrange their travel accommodations.

BookIt.com In-depth Review

In Summary: BookIt.com offers a comprehensive travel booking experience, with a focus on user-friendly design and a wide array of travel options. While the site provides competitive pricing and various deals, the level of customer service and the transparency of its cancellation policy are critical factors for users. The platform's commitment to inclusivity and environmental responsibility adds value for socially conscious travelers. Overall, BookIt.com is a viable option for those seeking a reliable online travel agency with a good selection of travel services.

Website Usability and Design: BookIt.com provides a user-friendly interface with easy navigation, allowing users to find and book their travel needs efficiently. The visual appeal of the site is modern and inviting, with a layout that makes it simple to access various sections. The mobile responsiveness ensures a seamless experience across devices, which is crucial for travelers on the go.

Booking Process: The search functionality on BookIt.com is robust, offering filters and options that help users tailor their search to their specific requirements. The variety of booking options caters to different preferences and budgets. The checkout experience is streamlined, though some users have suggested that additional clarity during this process would be beneficial.

Pricing and Value for Money: Prices on BookIt.com are competitive within the industry, and the site often features deals and discounts that provide added value. However, some users have noted that the transparency of costs could be improved, particularly regarding additional fees that may not be immediately apparent.

Accommodation and Travel Options: The range of hotels, resorts, and flights available through BookIt.com is extensive, catering to various travel styles and budgets. The quality of accommodation partners generally receives positive feedback, and the diversity of travel packages allows for customized travel experiences.

Customer Service: Customer service responsiveness varies according to user reviews, with some customers reporting swift assistance while others have experienced delays. The efficiency of problem resolution and the availability of support channels such as chat, email, and phone are areas where BookIt.com could potentially enhance its service.

User Reviews and Ratings: The authenticity of customer feedback on BookIt.com is recognized, with a substantial volume of reviews contributing to the overall satisfaction scores. These reviews are a valuable resource for potential customers looking to gauge the reliability of the service.

Payment and Security: BookIt.com accepts a variety of payment methods, ensuring flexibility for users. The security of transactions is taken seriously, with measures in place to protect customer data. The clarity of the cancellation policy is an area that some users feel could be more transparent.

Additional Features and Services: The platform offers loyalty programs, travel insurance options, and the ability to book car rentals and activities, enhancing the overall travel planning experience. These additional services provide convenience and peace of mind for travelers.

Accessibility and Inclusivity: BookIt.com makes an effort to cater to travelers with disabilities and provides family-friendly options. Multilingual support is an advantage for international users, though the extent of this support is not specified.

Environmental and Social Responsibility: The site's commitment to sustainable travel options, community support initiatives, and carbon offset programs is commendable, appealing to environmentally and socially conscious travelers.

Industry Reputation and Awards: While specific details on industry recognition, certifications, and media coverage are not provided, BookIt.com is known to have a presence in the online travel agency market.

Comparison with Competitors: BookIt.com's unique selling points include its user-friendly design and comprehensive travel offerings. Its market position is solid, though a detailed competitor analysis would help users understand how it stands out from other travel booking platforms.

Cancellation and Refund Policy: The flexibility of the cancellation and refund policy is a concern for some users, who suggest that the terms could be more accommodating. Refund processing times and user experiences with cancellations vary, indicating an area for potential improvement.

Post-Booking Support: BookIt.com offers travel itinerary management, updates, and notifications to keep travelers informed. Post-trip services are available, though the extent and quality of these services are not detailed.

Overall Experience and Recommendation: The pros of using BookIt.com include its wide selection of travel services and user-friendly website. However, the cons such as customer service issues and policy transparency may affect the trustworthiness of the platform for some users. Whether users would recommend BookIt.com depends on their individual experiences, but the site has a generally positive reputation among its user base.

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3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

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