Complaint Rating:

Company information:
Bookit.com
United States
bookit.com

We used bookit.com for a condo vacation rental in Florida. When we went to pay our bill - it was too much. Book it tried to blame it on Resort Quest who, of course, blamed it on Book it. The Bookit terms had in writing the total fees and charges yet we had to pay more to be able to check in. Considering we were hours from home with 4 children ready to vacation, we had no choice but to pay the higher rate and try to call them to get the overpayment refunded. We sat on hold for 30+ minutes to get a run around. It is still not resolved and this is certainly not how we wanted to start off our vacation.
I wont use Book it or Resort Quest ever again!