Complaint Rating:

Company information:
bookit.com
United States
www.bookit.com

We booked the Days inn hotel in Destin Florida for 3 nights non-smoking through Bookit.com and drove 6 hours to get there. We were trying to stick to a budget and not spend too much money but we were gonna have a great time.My wife had been to Destin last year and she thought she had stayed at the Days inn but wasnt sure, but once we got there it was apparent that she had not, she had stayed at the Hampton Inn which is a much nicer hotel.That was a mistake on our part not doing our research but we were gonna stay anyway.Then we go inside and the rooms we had booked were not available and all they had was smoking rooms, unless we wanted to pay $30 more a night, which we didnt because its a crappy hotel in the first place.Then they proceed to offer us a smoking room but it has a Jacuzzi for $15 more a night, so we went look at it and it is an actual Jacuzzi in a room and I dont know about you but theres no way in hell im getting in that in a private room in a Days Inn theres no telling whats floating around in that you know.Plus the room stunk like smoke so we denied it and they told us if we wanted our money back we would have to call bookit, and we did and even though we did not get what we actually paid for and promised and we were not satisfied with the service, they still stole $120 from me by not giving my money back when I cancelled.My wife was crying cause she felt so bad about booking this hotel and that they took us for 120 bucks. It was terrible service by Days inn and Bookit and I will not ever use either one of them again.

If you are going to Destin and looking for a hotel call resort quest they were very very nice, the lady I talked to booked everything for me and even called the Hotel to tell them im coming, and called back while I was there to see if I made it there ok cause I told her I didnt know the area well.And best of all we got an Ocean front resort on the 14 floor with a beautiful view for about the same price as we would have paid for that Jacuzzi room.