Complaint Rating:

Company information:
BookIt.com
United States
www.bookit.com

I booked with this "so called" travel agency and have found that VERY FEW employees actually care about the clientel that keeps them employed. I have been a traveler for about 15 years, and in that time, I have tried to keep up with the times of on line travel agents. Just to find that they just don't care only to get the "bonus" that entails the sale. As far as "bookit" is concerned, it is a waste of time as well as a waste of energy. My advice, GO TO THE AIRLINE"S WEBSITE!!! That is EXACTLY what they do! Airline's charge, get over it $75 - $500 to change the ticket. YAY for the fuel increase!!! My advice, watch the Airline charge if you're entitled t oa refund MAKE SURE IT'S CREDITED TO YOUR ACCOUNT!!! I was able to find a better air fare and have yet to see the fare difference on my credit card! It makes me wonder, where does that extra "refund"go? Can you say... Better Business Bureau?