Complaint Rating:

I reserved a room with BookIt.com for a hotel in San Francisco about two months ahead of the stay and received a confirmation number from BookIt.com but when I arrived at the hotel they said I had no reservation even after giving them the confirmation number. I reserved a Queen Deluxe and all the hotel had available was a double bed. After trying to call Book It.com I was hung up on a few different times because the operator at BookIt.com could not figure out how to transfer me to Customer Service to resolve the issue. Even after transferring me the representative called the hotel and confirmed there was no reservation. There was a $75 charge that BookIt.com charged me for it's services when I made the reservation. What service did they provide? When a representative from BookIt.com emailed me they said all the hotel would reimburse was $20 and BookIt.com would take 10% off my next purchase from them. Big Deal! Never Again will I reserve any hotels with this site.