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1.3 1669 Reviews

Booking.com Complaints Summary

124 Resolved
1530 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1669

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2:38 pm EST
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Booking.com no customer care

I booked a room for 2 adults and a 9-month old baby via booking.com at Hotel Elysée Gare de Lyon in Paris, and AFTERWARDS the hotel said that I have to book another room for one adult or upgrade the room, as we cannot all sleep together. (Actually, it's parent's choice, whether to sleep with a baby, right?). Unless the hotel explicitly stated that in their terms, it's not something you would assume.

Despite the fact that my booking was a non-refundable, I want my money back, as the new conditions were revealed by the hotel after the booking.

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11:28 am EST

Booking.com hotel

Booked a 3* hotel in Cannes for my husband and his colleague for three nights. Hotel was disgusting - dirty sheets, broken wires hanging out of TV, smelled horrible. Was shown several rooms each as bad or worse than the one before. Told hotel they would not be staying - booked another hotel through Booking.com. Complained to Booking.com who appeared helpful at first but after 10 days came back saying the hotel would not refund the amount they had taken but Booking.com would give us 10% back as an ex gratia payment.
I have used booking.com for years but will never use them again. They accept no responsibility for the hotels on their site, there is obviously no checks made so as long as they get their fees from the hotel they could not care less about their customers!

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3:36 am EST

Booking.com charged wrong price

On my first trip to Amsterdam, I though I would use booking.com.
I was pleasantly surprised about how many hotels there were on this website.
Once I had decided on Victoria Plaza Hotel, the price for 3 nights was outside my budget, so I chose to wait for the price to come down.
3 days before my travel date, the price came down by £100.00 and "no prepayment required", so I accepted this price.
On the eve of my trip, I decided to check my bank account online, to my horror, I saw they had charged the original price of £461.00. As it was too late to raise a complaint, I though I would wait until I return.
In the last 48 hours, I have sent an email with my complaint, who have replied saying that they will respond within 7 days!
7 days, booking.com, is NOT ACCEPTABLE!

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4:53 pm EDT
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Booking.com charged for a room and I shouldn't have been

I have been using booking.com for ever so I decided last week or so to book a hotel in Ellensburg in december of this year. From what I've always understood was my card is just secure the room. I have NEVER EVER been charged until I was checking in. Well I just went to use my card and I see they took out the money and actually over put my bank acct in negative. Once again today is 10/25/16 and my trip isn't until 12/16/16. I called booking and the lady said it's non refundable... WTF how are you able to charge me this has never happened before. she said she was not able to do anything. I said welllll how come when I booked the room it says card info only to hold room I will not be charged until checkin? She wanted to play dumb or maybe she really was. so I called bank of America claims department and explained how stupid booking is and immediately they reversed the charges without any problem. I will NEVER book through them ever again.

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10:02 pm EDT
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Booking.com reservation and customer service

I made a reservation for 1 night in Valley Isles in Lahaina Maui for our surprise as we got the Hotel the reservation got Cancellation the day before because booking posted the hotel online without the permission of the hotel owner! Bookings sent us an email to advise we needed to make a new reservation now we had no internet until we got to the hotel in Maui so we dint knew about this Cancellation we tried several people from customer services from 5 pm forward to get a new hotel which on the email sent from Booking they said they would pay the difference! we asked all the people that we talked on the phone to make the new reservation because we couldn't see anything available anymore on the website so it was impossible for us to make the new reservation ourselves later on the phone with one of the managers she apologized for the other people we talked not having provided this service Manager Name Amanda she refused to give out her last name and said she would follow up and until now following day still waiting for her follow up! the conversations and several useless phone calls and driving from hotel to hotel to find a place went on through the night until one of the agents proposed we get in touch with a another hotel on the other side of the island name of hotel or house we dont know because we never found the place was Maui 2 Minutes from the beach again we got in touch with this place through bookings and made the reservation at their advise and all this is recorded in the log we have with our first reservation all the phone calls and all their advises! we made the reservation and provided the Credit card details for payment we looked until midnight for the place and we couldn't find anything even though we asked everyone we could find on the street so after so much frustration we decided to head back to the cruise ship were we all work and end this stupid awful adventure! we are crew members working for royal Caribbean in the reservations department i will make my mission from this moment forward that everyone i can will be advised never to use Bookings.com in case my complaints are not met and replied accordingly. aside from the frustration of having all of our little free time lost driving around without a specific destination we spent $300 dollars in food we didn't eat or cook we spent $50 in gas driving around and after we accepted the option given by booking for the Hotel Maui 2 minutes from the sea when we couldn't find it at midnight and we asked them just to cancel that hotel they said to us that it would be non refundable because we didn't book with them! how ridiculous is this when we asked them to make the reservation they refused and then they advise us to make the reservation on our own and don't want to take charge on all this situation! please check all the details and all the phone calls me made that should me attached to Booking Number: [protected] PIN Code: 5235
this should show we didn't spent our time relaxing and enjoying a proper day out in Hawaii and now i have a Cancellation charge of $900 on my credit card for a hotel we were never even able to find!

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2:56 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Booking.com has left an official reply on this complaint.

Booking.com refund issues

I booked a Montmartr studio in Paris via booking.com.
When I arrived, the studio personnel was nowhere to be found. I was waiting for a girl with keys to show up for 3 hours (!)
Then, when she opened the door the sight was just horrific: stained sheets, used before, no ceiling lights, no toilet paper. Then, the wardrobe was not usable as it was stuffed with sheets and towels up to the ceiling.
I left immediately and had to book another hotel.
Now booking.com is telling me that it is "up to the studio owner to refund me" while he in turn told me that it is up to booking to refund my credit card.
As a result, I paid for hotels In Paris twice!
Should I file a lawsuit?

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Sangora
, US
Dec 31, 2017 11:32 am EST
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I cancelled my reservation at booking.com and I was charged after I cancelled. The date was 11/17/2017. How do I get my refund back to my debit card?

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2:25 pm EDT

Booking.com my daughter never got the hotel room she booked

on the 24th september my daughter wanted to treat her boyfriend my daughter paid for a lovely room it had aurdrey hepburn pic on the wall looked gorgeous but my daughter got a room at the back of the appartment type block near to the place she booked the place was filthy had flies and stunk of we can show pics of what she ordered and what she got know i hear booking.com is not abta protected and these places can falsely show clean tidy places when its actually stinky room with flies you will get photos of the room she booked the second picture was the room she got so sad as she is only 18 years old and dont have any money as she dont work it just makes me annoyed the never gave her money back.

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1:14 pm EDT

Booking.com beautiful house harrow london

I booked a room for three nights at beautiful house harrow london via booking.com and was expected to check in at 1800 however my flight was late and the hotel gave the room to someone else and charged me for full three nights. Booking.com was unwilling to help and said that even if I had paid for full three nights it was the hotel policy that if guests was late by even few hours he/she could not get the room.
This is such a con and needs to be investigated by authorities.
Never trust booking.com again.

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5:45 am EDT
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Booking.com customer service

I had a booking September 13th through Booking.com for a hotel in Venice, Italy. The hotel there cancelled the reservation without reason, warning, or notification on September 9th while in another part of Italy.

When I saw through the Booking app that the reservation had been cancelled and received no response from the hotel representative after calls, urgent e-mails, and text messages, I reached to Booking.com for support. Clearly, the hotel chose to give the room to a guest with a longer duration or a higher rate.

Their system sent a request for the booking number, which I then put in the subject line of the e-mail with an URGENT request for support on September 9th, expecting help from the "24/7 Customer Support" they advertise on their website.

I received no reply whatsoever.

We found a place to sleep in Venice because I have status with Marriott. I have no idea what the average traveler would do in this situation.

Booking.com cannot be counted on at all for Customer Support in the event of an emergency.

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7:44 am EDT

Booking.com booked ancient romance b&b

We booked for this B&B for the first time using this site and the advert was very nice and welcoming. When we arrived in Rome a week ago, the place is disgusting, and the breakfast given was voucher with only one small coffee and one croissant and if we want another breakfast, we have to pay. Booking.com is just fooling customers with false advertisement and don't even check closely the hotels and bed and breakfast inns properly in order to provide decent and honest service. The money we have paid amounting to £243 is wasted because of the poor service we received. That room is very much different for what is advertised and it is a hostel, cheapest place and not a good value of money. We want our money back.

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11:21 pm EDT

Booking.com non refund of disputed credit card withdrawals

Anyone out there have some idea of how to get together people who have trustingly given Booking.com their credit card numbers, only to have some problem with their booking, money gets withdrawn, and after going through the hoops, no resolution?
If Booking.com gets only a small percentage of these "your problem is with the Hotel", they could actually be earning lots and lots of money, for effectively ignoring complaints.
I'm not sure what it's called...something like a "class action" but there must be some way to get attention drawn to this issue.

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6:48 am EDT

Booking.com website malfunction - no resolution offered

Booking number: [protected]

WARNING: When searching for particular dates in booking.com they may still show you properties that are available on dates outside of your parameters - often times with "1 room left" urgency encouraging a rushed purchase decision for a room not actually available during your original search window.

When searching for a quick vacation destination on booking.com for myself and my fiance, we selected filter parameters for check-in Dates September 3rd - Check out September 4th.

We were shown several properties and found one at Crowne Plaza at Lake Placid (5.5 hours from us) and there was only ONE room left so we booked it at 3:28pm on Friday, September 2nd.

We woke up at 4am this morning (September 3rd) and drove 5.5 hours to Lake Placid, NY only to discover that the reservation was made for FRIDAY, September 2nd - - not Saturday.

They were fully booked for Saturday and our card was charged. We could not find any hotel that had room for us last minute (not to mention we already lost $230) so we had to get back in our car and drive another 5.5 hours back to New Jersey.

Upon reviewing the receipt I see the date was for the 2nd (not the 3rd) however, I requested a refund from booking.com on the following grounds.

1) My search parameters were for Saturday-Sunday (not Friday) so why would I be given an option to select a booking for Friday? I did not select "flexible dates" as they were not flexible.

2) I marked my check-in time as NOON (assumed for Saturday) however I made the reservation at 3:28pm. If you system saw my request to check-in hours earlier than humanly possible, why would it not alert me to the error thus preventing the sale to go through?

As a Vice President of a National brand - I gave booking.com the opportunity to correct this issue with their site and do the right thing and issue my refund. I understand legally they are "covered" because the confirmation email had the erroneous dates and I did not "catch it". I am simply asking for booking.com to do the right thing under the two considerations I posed to you above.

They have replied to this complaint above with denial of my request so I choose to post this review on every site I can in order to at minimum prevent other consumers from going through the same experience I did.

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6:01 am EDT
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Booking.com accommodation not available, when wanting to collect keys

On Wednesday 31st August I contacted the telephone number as stated on my booking form in order that I would have access to the keys for the accommodation booked for the evening of Tuesday 6th September 2016, which was Stassinou Suite, 46 Stassinou street, Strovolos, Nicosia, Cyprus.
(+[protected]). I was informed that this accommodation was not available as it was being refurbished and I should have been notifed by Booking.com. Had I not contacted this number I would have made a long journey to Nicosia to find that there was no accommodation available. Needlesstosay I am not very pleased and it is more than likely that I will not be using booking.com in future.

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Update by Asbo
Sep 01, 2016 6:03 am EDT

On Wednesday 31st August I contacted the telephone number as stated on my booking form in order that I would have access to the keys for the accommodation booked for the evening of Tuesday 6th September 2016, which was Stassinou Suite, 46 Stassinou street, Strovolos, Nicosia, Cyprus.
(+[protected]). I was informed that this accommodation was not available as it was being refurbished and I should have been notifed by Booking.com. Had I not contacted this number I would have made a long journey to Nicosia to find that there was no accommodation available. Needlesstosay I am not very pleased and it is more than likely that I will not be using booking.com in future.

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Vlassis T
, US
Sep 06, 2016 1:20 pm EDT

Booking is as good as the hotel is professional!
If the hotel says no booking will obey even if you have al the right at your side.
Simply because booking is charging the hotel 20% of you total room rate with no responsibility!
Similar to mafia but unfair so..

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8:14 am EDT
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Booking.com only pay if you stay

Rushing to long island to see mother out of st. Francis hospital. Told i might need to stay in hotel. At about 5 pm i booked thru booking.com a "no pay unless you stay" at inn at great neck, li, ny. Put expected arrival at 10:00 -11:00 pm. At 7:45 pm ish i tried to cancel and no option. Only option was cancel at reduced price of room 160.00 as opposed to 179.00 roommate. Hotel said too bad. Booking.com said nothing they could do. And hotel not even going to agree to reduced price which was moot point. I read all before booking room and it was stated as 'no stay no pay." totally unethical. Felt cheated especially when i think how my mom could use that 179.00 . I thought great neck inn & booking.com were better than that especially since great neck inn near hospital and must get distraught last min hospital visitors. At a loss . Can you help?

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3:44 pm EDT
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Booking.com early cancellation in due time - charged anyway - refund...? no see!!

I made a booking via booking.com to st pancras renaissance london. Due to other commitments, i cancelled it in due time and receive a no fee cancellation email from booking.com. I was charged anyway for a no-see fee - 1 night at the hotel plus tax -. I reached at booking.com and the hotel and despite providing all necessary documentation to prove the charge on my credit card, still awaiting my refund, one month later. Booking.com again? No way.

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Gabriela Boicu
, US
Sep 21, 2016 6:55 am EDT

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online. Booking.com sends me a message on my Android app saying the cancellation was done free of charge. I check my account and notice the hotel took 155 E from my account for this improper room where I did not sleep. I contact Booking and they blame the hotel. But the hotel did not have my card details. Only booking had them and my data are not registered and not available automatically. So, aside the fact Booking gave my card details to this ''apartment company'' without my agreement, they promote this hotel which is totally lying about what they offer and Booking is telling me they take no responsibility for the hotels advertising on their site.
Booking sustains the fraudulent policy of this ''hotel''.

Booking.com is aware of all this and does nothing. They told me they are only an interface of the hotel and they do not respond for what the hotel is advertising on their site. BUT THEY CHARGE THE COMMISSIONS SO THAT THEY ARE SERVICES PROVIDERS AND THEY SHOULD ANSWER FOR THEIR DEEDS. Booking.com is an accomplice to this fraud.

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11:55 am EDT

Booking.com I was charged $219.90 for a cancellation at erik's retreat

Booking. com flooded me with "free cancelation" emails so I gave them a try. I have booked travel all over the world using these types of sites.

I booked a 3 night stay for september 15-18, 2016 on august 1st and canceled it on august 4th. The booking. com site promised free cancelations. I was then charged $291.90 cancelation fee from erik's retreat. Their official policy is a 70% charge if canceled 30 days in advance and 100% charge after that time. I didn't read the policy carefully but assumed that I was well within any window by canceling 45 days out. I tried to work this out with them and they not only would not return my call, but I received an email from their attorney. I am a very experienced traveler and have lived over seas - never have I been charge a fee for canceling a hotel room - let alone after canceling in only 3 days and with 45 days notice. Please be careful! Even a seasoned traveler can get cheated! What's even worse is that they gave me the excuse that they are a non-profit and it is a "donation for autism". I actually donate to that cause so it is really insulting that this is how they conduct their business. Please be very careful with both booking. com and erik's retreat in edina minnesota.

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10:12 am EDT
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Booking.com not publishing negative hotel reports

I submitted 2 hotel reports to Booking.com recently; only the positive one has been published. It's one of the reasons why I'll not use their services anymore. I can see you absolutely cannot trust that website and their ratings.

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10:12 pm EDT

Booking.com unreliable booking confirmation

I travelled to Colombo, Sri Lanka and I had booked a Villa via Booking.Com for 2 nights, Booking Number [protected] PIN CODE 6249. Half an hour after I had checked in my room, Reception called to inform me that there seemed to have been a glitch in the system because even with my confirmation, Booking.com had overbooked the room and they had no choice but to move me to another hotel (which I had no idea where it was or whether I wanted to move, I am pregnant by the way so you can imagine the inconvenience !)
I find this kind of overbooking completely unacceptable which leaves you with little or no choice of where the other hotel wants to bump you, particularly when you have come for a short stay.
I will not be using Booking.com again and I will not be recommending it to anyone else.

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7:35 am EDT

Booking.com unethical behaviour involving my bank details

After a recent booking made via booking.com, they deducted £75 from my bank account without my knowledge. They were able to do this because I had trusted them with my bank details since joining their site 3 years ago. I paid for the 2 rooms in cash on arrival (£100). The first I knew of the additional charge was in an email a few days later, telling me I was being charged for a stain on the mattress. I contacted Booking.com about it, hoping they may reconsider or at least be prepared to compromise with me when they heard my side, but they stood by their action, which was to compensate the hotel for damage which had been there long before our arrival. The main message I want to warn other customers about is that Booking.com deduct monies from your account without your permission. I have seen other warnings by customers warning of the same. they tell you your details are used only to guarantee your booking but it seems to me that they see it as their right to use your account to pacify disgruntled or unscrupulous hotel owners. I was wrong to trust Booking.com and am closing my account with them after this disappointing experience.

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3:02 am EDT
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Booking.com hotel reservation

Hi. I made a hotel reservation for 2 weeks but travelled with a bad e-coli infection which got worse; I had to go to the hospital and left the hotel after 2 nights. The hotel owner agreed that I leave money for 2 nights. The day after I left the hotel made a hold on my debit card for the whole 2-weeks amount. Booking no. [protected]

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Booking.com contacts

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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