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1.3 1669 Reviews

Booking.com Complaints Summary

124 Resolved
1530 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1669

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T
7:46 pm EDT

Booking.com irresponsible

I just had a very unhappy experience with booking. com.
I reserved a hotel via them and provided my credit card detail on the 5 june, they are not supposed to charge me anything and I should only pay the hotel when I arrived. However, I found out today that few hundreds were taken from another hotel that has a similar name of the hotel I booked. I called the customer service representative to clarify the situation and the representative, serena, just blamed the hotel and claimed that it may be the hotel’s system problem. And she said that the amount that they charged is close to the amount printed on my reservation. (Accuracy is not important to them) she only offered to help and call the hotel but she did not solve my confusion about the charge from another hotel. Finally, they told me that it is a pending amount after calling the hotel directly without explaining the difference. The amount of money that they hold is more than the amount that is printed on my reservation receipt. Later on, I made a long distance call to the hotel for clarifying the situation, the hotel told me that they only charge local currency, after one or two weeks of our stay, they will give us back the amount of money. They also explain that the difference may be caused by the exchange rate.
Overall, I am dissatisfied with the service booking. com provided. They do not help me to understand the situation. First, they do not explain that the hotel may hold the money at the very stage of my booking process. Second, they do not take the responsibility of keeping my personal credit card detail. They said it’s the hotel keep my credit card detail not them. (But I provide them via booking. com!). This made me spends extra time and energy to call the bank and booking. com for clarification! I had also invested my emotion to understand the situation and deal with the inpatient, angry (The tone) , irresponsible customer service representation that is hired from a third world country and maybe exploited by the company. She is not taking any responsibility at all and so thus the company! She kept saying that she understands my situation but I did not think she really does. She even said that I didn’t listen to her! (What a customer service representative) if I have to deal with the hotel and the bank for my booking, why should I use booking. com? This is not my first experience with online booking agency, but my very first time with booking. com. With this experience, I don’t think I will book anything with booking. com again. It is just frustrating and disappointing and pointless to book things with them.

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S
2:46 am EDT
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Booking.com inadequate complaint management - nothing

We have been in contact with Booking.com serveral times via phone over the
past several weeks. We have stayed at Villa Letizia (773.642.187)
from April 19, 2016 until April 2016, 2016 and have left the
following review on our stay (http://www.booking.com/hotel/it/villa-letizia-
scopello.de.html?aid=387746;label=review_am;appvl_email=1;rurl=5b645-
[protected];tab=4;type=total&). Further, we are frequent users of
booking.com both private and business use.

The reply we received from them (see email below) is not at
sufficient for us. Most definately, we expect more from a trustworthy
company like Booking.com and still do not understand why they would
cooperate with a company like Scopello-villas.com.

What we experienced is -after our definition of hospitality and service-
simply fraud:

- Villa Letizia was booked, but we were accomodated in Villa Desiree
- Villa Letitza was chosen by us as destination because of specific
features that were not available at Villa Desiree (Pizza Oven,
hammock, sea view...)
- Reason of the relocation "water damage" turned out to be a lie as a
dutch family moved in to Villa Letizia two days after our arrival
and no workers were seen before
- The provided BBQ was useless at it would have been a risk to our
health to prepare food on it (see pictures attached)
- 8 of 10 phone calls to the local representative were not being
answered nor called back later
- Promises were made to offer compensation upon check-out (e.g. a 2
nights voucher) but nothing happened - not even a 1-hour later check-
out was granted
- Threats were expressed to post charge our CC since we were blamed
to have used the heating during our stay, which was not the case
- no apology at all even though we expressed our feeling of
being fooled

Their excuse of the hosts' offer to extend our stay in order to compensate
for the deficiencies is not comprehensible to us, since most people
on vacation have their departure itenerary set before their arrival.
Also, the question of why we have not contacted Booking.com directly during our stay,
can be blamed on the hosts as they kept promising us a discount on
day of departure which we would have been happy with.

All we got from Booking.com was:

" We understand that you approached the accommodation staff or at least you tried to do so during your stay and tried to find a solution to the issues you raised. We’re sorry to hear that the staff members were not reachable or helpful. In these difficult situations you can also reach out to our team by calling our 24-hour customer service line. Our multilingual staff, who know the culture and speak the language of the property, can facilitate communication by breaking down language barriers. Ultimately, we’d like our guests to play an active role in these discussions in order to find a solution on which everybody can agree. Our team has also contacted the accommodation to discuss your complaint, but unfortunately in this situation Villa Letizia is not able to offer any compensation.

Unfortunately we can do nothing at this point since, as already said before, we didn't know anything before your call on the 3rd of May, when your check out was on the 25th of April. We totally understand that you tried to fix the issue directly with the property till the check out day, but we could have been helpful on the check out date if you would have reached us over the phone since we are always available for our customers. "

Ridiculous!

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R
1:03 am EDT
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Booking.com apartment rental - disputed charges & poor customer service

Summary of Compalint:
I booked an apartment online in Stresa, Italy through Booking.com. Although we were physically at the apartment building, we could never speak or meet the owner because the contact number was incorrect. We were charged 250 Euros but did not stay at the apt.

Complaint Description:
After making the booking for 14-16 May, 2016, we called the the apt contact number at 0800 on the morning of our arrival [14.5], but an operator's recording said "This number has not been issued." We wanted to change our arrival time from 1400 to 1600. We then arrived at the apt at 1600, but no one was there, no note, no sign. I called the contact number again twice. Always the same recording. It is in a large building with many apts and a locked gate. We waited at the gate until neighbours came out and we asked them to help us. They also called the contact number for us and got the same operator message. We waited around the apt for 2 hours and then left at 1800.

The key problem was that there was no other contact information given for the apt owner: no email, no name. The phone contact # was incorrect and there was no other way to contact the owner.

While waiting outside the apt gates, I then signed up for Italian internet service so that I could check for possible emails from the apt owner. There were none. On Booking.com, my contact preference is 'email, ' but the apt owner never once contacted me by email, before, during or after the rental time. He or she could have emailed or left a paper message at the building gate or with a neighbour.

So we left the apt building and I contacted Booking.com on 14 May at 1820 and left a detailed message about the problem. We then waited for a reply but none came within an hour.

It was a long weekend in Italy and very busy. It was getting late: 1900 on a Saturday night, long weekend. We needed to find a place to stay and I know from looking at Booking.com that most hotels were full this weekend. We found a hotel later that evening but this took time and the weekend was more expensive as we stayed in a hotel room and not an apartment. We therefore needed to eat out instead of cooking in the apt.

At the end of the weekend on 16 May, we finally learned that the problem with the apt contact number was simply a wrong number on all the booking details. We saw this number on our home telephone display [no message left] after the weekend in Stresa. A call from the property owner came at 2030 on 14 May on our home phone. This is long after the check-in time. The number was written on Booking.com as 39 ### ##2 #### but the number is actually 39 ### ##3 ####; one digit is incorrect. It is on the original booking. So either the apt owner or Booking.com wrote the contact number incorrectly.

The experience was quite unpleasant and frustrating for us:
arriving at the apt, waiting for several hours, calling the apt owner and getting a recorded message that the number does not work, then having to look for a hotel on a long weekend.

I then emailed Booking.com on May 16 to explain the contact number problem. A Booking.com agent called me approx 2 days later. But then we were informed that we had been charged the entire amount for the apt booking 250 Euros.

I called Booking.com on 20 May and spoke with an agent regarding this booking. She said that she would look into it further and ask the apartment owner to not charge the 'cancellation fee.' Booking.com responded several days later saying that the 'cancellation fees' could not be changed as the apt owner insists on the full amount. I wrote another email on 23 May asking for details of how I can make a formal appeal against the cancellation fee and a formal complaint to Booking.com. No response has come to this request. Booking.com has never responded to the issue of the incorrect contact info, which is one of the key problems with this booking.

It is now almost 2 weeks since this booking was completed and it is still completely unresolved for us. I do not agree that I should pay a cancellation fee for this booking when the contact information was incorrect and we tried for hours to meet and contact the owner but were unable to. We made many efforts from our side to contact and meet the apt owner.

As can be seen from my Booking.com history, I have made and completed many bookings in different countries without any issue. Ca del Bosco is a new listing and provided incorrect contact information.

I am now very frustrated & angry with Booking.com's customer service. I do not understand why Booking.com does not simply come to a separate agreement with the apt owner and give us a refund or credit. I feel that Booking.com could do much more to resolve this very routine dispute more quickly and smoothly. But it has allowed it to drag on for over 2 weeks and seems to be ignoring my requests for information on a dispute process and formal complaint process.

I really find it incredible that Booking.com seems to have no dispute resolution process. Any large company dealing with so many clients and properties must have a formalised dispute resolution process. Our booking problem must be quite common and Booking.com must face hundreds of such disputes. Look at EBay or AirBNB -- they have a clear dispute processes. But until now, friendly Booking.com customer service personnel has simply explained to me that there is nothing that they can do. I have now requested information 3 or 4 times for a formal dispute resolution process and complaint process and Booking.com has responded to neither.

Desired resolution:
I would like that all the "cancellation charges" for this booking are promptly refunded to my credit card and that I am not charged for this booking where we could not and did not stay.

Alternatively, Booking.com could provide a credit for the amount of our booking to be used at any Booking.com property, but not solely at the apt property in Stresa, Italy and not time-limited.

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J
6:02 am EDT
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Booking.com hotel reservation

“scammers - book direct with hotel” - I recently booked the herods hotel on tel aviv israel through booking. com
The day after making the booking I got an email from booking. com saying that an upgrade for my room was available for approx $us260. The upgrade was for a room with a balcony and a view of the mediterranean. I took the upgrade.
On checking into the hotel I asked whether I had a room with a balcony and a sea view and was told that all rooms have a balcony and a sea view.
I complained that I had been charged extra and her answer was I should take it up with booking. com.
I've called booking. com several times in the last month and emailed several times. I got a reply from booking. com saying that indeed they agreed that the room I got was the same are similar to my original booking and they would talk to the hotel about a refund.
Tonight I got an email from booking. com saying that the herod hotel will not refund the amount as the upgrade was for an extra child. Why on earth would I pay for an extra child if I don't have one.
My advice is never ever book a hotel through this company. They are scammers!
Disgusted that they wouldn't refund me.
They offered me the upgrade they should refund me.
My booking number is [protected].

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K
9:48 am EDT

Booking.com dangerous access road the apartment

Booked apartment in Bruck am Ziller, Bruckberg 12, Zillertal, Austria. Paid in advance for 6 days 5 people. When arrived on the spot realized that access road to the apartment is extremely dangerous (last 3 km), especially in winter conditions. Info about this negative point was not given on Booking.com site. Resigned immediately after reaching the apartment (being afraid to be stuck due to road conditions and not being able to go skiing by car). Owner refuses to return our money, not even a part of it, although we didn't stay there at all. No help from Booking.com and Interholiday AG (cooperating with Booking.com). Fraud!

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2:33 am EDT
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Booking.com Credit card abused by booking.com due to their shocking payment protection policy. Help me stop this from happening to thousands in the future!

Booking.com, HostelWorld.com and, apparently, most of the online booking companies often send your credit card data to hotels, or hostels, you've booked. A short search on this website will tell you that this data is then commonly stored and abused by their partners, or respective employees. In addition to this, many people find that these portals often have cancellation policies and customer support which are unfair, unhelpful and not at all user-friendly. Users are generally unaware of most of the risks involved.

I love these databases for how easy they are to use. Negative experiences, while certainly a minority, are way too common and many people never found a way to claim what belongs to them. Why has this not been fixed? In simple terms - Booking companies profit from not protecting their customers. However, one thing we know is that if we stand together we can make a change.

Here is how you can help:
- Share your story - How and when were you a victim of an online booking platform?
- If you have objective proof that what happened to you was illegal or extremely unjust, share it and/or get in touch with me

Possible next steps?
1. Defining what are the largest and most common problems with online booking. Then we set up minimum standard requirements that we want for this industry.
2. Those of us who can dedicate a bit more time will use these experiences in order to push online booking platforms to improve their data protection, cancellation and customer service policies to a higher level. We will collect their answers and hold them reliable.
3. Contact hundreds of publishing companies and get as much media attention on these issues and bad experiences. I worked with media companies before and expect this to be extremely effective. Let's make it easy for them and put as many stories here. Together with couple of other huge posts, it will be an amazing database. I will gladly adjust the database of posts we share with publishers depending on their country, type and size.
4. Very last resort is a collective lawsuit, but, considering we come from all over the place, that would be messy, wouldn't it? For now, even if not as effective, I encourage you to sue them on individual basis, but don't accept being cheated.

What am I up to now?
I am collecting information about how hotels are qualified, audited, validated, kept under control, etc. How do they make sure hotels keep their quality standards and how, in theory and practice, are users protected. Input is welcome.

Let's make booking your next vacation a sweet and safe experience!

In my case, a hostel in Amsterdam, called ClinkNOORD, stole the credit card data from one booking and charged a separate booking that wasn't made from the same card. I tried 10-15 times to explain to them how illegal this is and get reimbursed. Finally, after many days, and declined Booking cancellations, I reported my case to Booking.com directly, provided payment proof and I hope that they will solve such a straight case with ease. Although not sure after everything read here. Either way, they shouldn't have allowed this to happen in the first place.

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6:20 am EDT
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Booking.com hotel reservations

Have made a reservation through Booking.com for a "Residence Inn by Marriott Miami Avnetura Mall" -
Conformation received well ahead of time.
Upon arrival (April 30th) were told that the hotel is overbooked, and the 3 suites we have ordered (for a family of 13) - the alternative they would offer is a neighbouring Marriott (drove there in the middle of the night, only to find out that they only have 3 single rooms
Had to drive around for 3 hours to find an alternative hotel at higher price then was granted by Booking.com/Marriott
Staff at the hotel told us that this is a common phenomenon when ordering throuhg Booking.com
Reservation numbers are available for refrence and names of Marriott personal

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6:23 am EDT

Booking.com hotel reserve.

Upon sharing my own singular experience enlisting the service of Booking.com, intended only for specific audience on Facebook, I was bombarded with similar stories. Recognizing, I am in NO WAY, a frequentor of social media, the response similar outrage was considerable even to warrant my notice.
I booked and sealed price on Booking.com site through exhaustive efforts and forms. Deal was good for normally pricey 4 star hotel in Boston area.
After utilizing site for the purpose of securing price, I was contacted twice, with varied stories claiming the need "to resubmit my price request" . The price for which I had reserved and tentatively paid somehow became "unavailable. "
The calls were of such a convoluted fishing nature, I truly felt shaken down! It seems they were trying to find my bottom line, as it were.
Exceptionally strange was the fact that when I announced I was going to simply cancel altogether, they offered up a fee somewhere in between. I declined. Received yet another call from site, who claimed to be calling from the hotel itself.! When I insisted on supervisor, sure enough, it was Booking.com at an undisclosed call center.

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M
5:39 am EDT

Booking.com save yourself the headache and avoid this site!

Me and my wife were going on a vacation so I booked a hotel for 2 people. Few days before the trip I was contacted by Booking and told that our reservation was cancelled and that they found us another place to stay. They said that it was a nice place and provided us new address. When we arrived at the hotel it looked more like a motel. The place was a mess! Our room was really dirty and small, there were no towels and no toilet paper! I contacted Booking and asked for a refund. Originally we booked a room in a 4 star hotel and this place was more like a garbage can! They apologized and soon we received our money back. Terrible experience but I'm glad that they did fix their own mistake.

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3:38 am EDT

Booking.com drumnadrochit lodges

Never pass your credit details to Booking.com. They just pass them onto the accommodation who then do whatever they want like the above shyster who took £287 then told us we couldn't stay there as Booking. com made a wrong booking (for one person instead of 2 adults and a child) and at £287 for 3 nights accommodation in a lodge for one! A more rip-off, condescending, parsimonious and sanctimonious individual I have yet to meet. And of course, Booking.com wriggled and squirmed but didn't have the decency to cough up the money back or de-list this obnoxious ###.

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12:03 pm EDT
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Booking.com misleading advertisement

We use to make all of our Leisure bookings through Booking.com. And we always made use of Booking.com for all our business accommodation. Unfortunately we won’t use this booking agency again. And we will not recommend it to anyone.
The agents in the call centre, are incompetent, rude and not very helpful. The guarantee that the rates are the best rates that one will find is not true, and the policy that you will refund the difference if there is another agency that has better rates than Bookin.com is a hoax.

Last week we decided that we want to go to Sun City for our wedding anniversary. We had two options to book with our Holiday club credits or to book via Booking.com. We chose the latter.
I went online to search for accommodation using Booking.com. So I made the booking at the Cabanas Hotel at Sun City Resort, and paid R3956.
While searching online for activities to do in and around Sun City, I came across the website http://www.go2africa.com/ and saw they advertise accommodation as well. Fully knowing that Booking.com guaranteed that they offer the best price I ignored the advertisement and went ahead searching for activities. I then read that on a Tuesday they have a whiskey tasting evening but I have already made a booking for Wednesday April 20 – Friday April 22. I realised we are going to miss it, so I thought maybe we should book an extra night that includes Tuesday April 19. Imagine my surprise when I saw that Go2Africa are way cheaper than Booking.com. So I went ahead and typed in April 20 – April 22. And then I got a shock. R2140! I just paid R3956 at Booking.com. I immediately emailed Booking.com, telling them I found exactly the same accommodation with lower rates than that what I just paid at Bookin.com.
I emailed Booking.com on Thursday April 14, 2016.
Friday late afternoon, Booking.com has still not phoned or emailed me any reply. So I phoned the calling centre and spoke to one of the agents. He admitted to receiving my email.
Why hasn’t Booking.com followed up on my email with the other agency?
Why haven’t I received any communication from Booking.com regarding my enquire.
The gentleman that I spoke to (Zaijneb) went and check the link of the website that I have forwarded containing the evidence that the rates are a lot cheaper than Booking.com and agreed with me on the price on the website that it stated clearly R2140 for the exact same accommodation.
And then he told me that he is not sure but he thinks that they have not included taxes. And if I add the taxes of 14% and the amount of R2140 it will be much more that Booking.com. Now if you ad 14 % to R2140 you get the total amount of R2439.60. Still way cheaper than Booking.com. Anyway he told me to go and find out if the total amount includes taxes.
I then emailed the agency Go2Africa and enquired about the costs of the accommodation. The agency emailed me back, and assured me the following:

Sun City Cabanas Hotel
Dates: 20 – 22 April 2016
Room: 1 x Standard Twin Room with shower can accommodate 2 adults

Daily room rate from: R 1 070.00
Total for 2 nights: R 2 140.00

The amount below is what you will pay, it includes Tourism Levy as well.

Rates include the following: Breakfast at the Palm Terrance Restaurant, entrance to The Valley of the Waves and a complimentary shuttle service within the resort to the various hotels / activities.

I then forwarded the email to Booking.com. No one at Booking.com contacted me.
Today I made a follow up call and spoke to another (very unhelpful) agent. She opened my communication that I have send to Booking.com and went to check on the link of the accommodation that the other agency (Go2Africa) offered. She told me the price on the website has changed and it is not R2140 anymore. She then told me the policy is not valid. Because the amount displaying today on Go2Africa is much higher than the amount I paid at Booking.com.
I was very upset because :
No one from Booking.com communicated to me from Thursday April 14 either via calling or emailing up until today when I made contact again.
The agents aren’t helpful at all, they didn’t even went to check whether the other agency has a better price.
Zajneb the agent can’t do maths. And assured me that 14 % adding to R2140 equals much higher than R3956.
My first communication regarding the better offer I found was on Thursday and not today. I told Booking.com on Thursday that I found a better offer. I also told them on Friday. The agent agreed with me, but told me he THINKS (not know) it doesn’t include taxes, and that I must go and make sure, and phone back with the proof. Well I did. I went and emailed Go2Africa and I forwarded the proof to Booking.com.
The Booking.com agent I spoke to today went and check and told me the price on the website is much higher today than Friday. But the thing is I already contact Booking.com on Thursday. My first contact was on Thursday and not today. So the rates that were on the website on Thursday April 14 and Friday should be valid. Today was a follow up (because none of the agents communicated back to me) so today’s costs should not be brought into account.
The agency Go2Africa clearly states in the email (which I forwarded to Booking.com) that the amount of R2140 is still applicable and is inclusive of everything.
When I request to spoke to the supervisor the agent at Booking.com she refused. She upset me when she told me that the agent I spoke to on Friday afternoon (Zajneb) said that the amount displayed on the website of Go2Africa was more than the amount I paid at Booking.com. Indirectly I was called a liar. I was furious because he agreed with me on Friday that the amount is R2140 but he THINKS (not know) it doesn’t include taxes. I told your agent that all phone calls must be recorded, thus Booking.com should go and replay the phone conversation between me and the gentleman. She then told me it can’t be done.
Now it seems to me that Booking.com will use as many excuses as they can find to bypass the policy that they so eagerly advertised . Best price guaranteed what a misleading statement!

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1:22 pm EDT

Booking.com false advertisement

I booked the hotel in December and it was to be paid for when i arrived in Rome on 08/4/16. However when i arrived they not only tried to charge me well above what booking.com had confirmed but also was a completely different hotel to the 4* rating images advertised on their website.(Hotel was on a different street completely to advertised) It was advertised as 4* but is barely a 3 in my opinion and frankly dirty. To top it off i had also requested 2 single beds in one room which i received confirmation of, only to be told upon arrival that no such request had been made. Booking.com has not only advertised the wrong price, the wrong property and not followed any request i had asked. I have used Booking.com previously but will absolutely not be using it again after this complete and utter shambles of a booking. Embarrassment of a company!

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2:40 am EDT
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Booking.com cheating and changing the prices after I have confirmed my reservation

Dears,

I would like to share with you my dissatisfaction and complaint against Steigenberger hotels and Booking.com:

I have reserved three rooms each for 3 nights in Steigenberger hotel through booking.com.
I called the hotel to confirm my reservation and they confirmed.
I had a call from the hotel asking me to cancel my reservation telling that they had an "Error" in the posted price and of course I refused specially that I had reserved flight tickets for 6 persons!
My reservation was canceled by FORCE by booking.com telling that they had to do so after Steigenberger contacted them.
I tried to contact the hotel and booking.com and they refused to undo the cancellation
Attached screenshots of my reservation.

Your feedback and support are highly appreciated.

Thanks,

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Update by amir.mahmoud
May 04, 2016 3:21 am EDT

and who should pay for flight tickets that have been purchased according to the reservation? who should carry the responsibility for this mistake? No sir, it is not my fault the they put fault price!

Update by amir.mahmoud
May 03, 2016 4:50 am EDT

www.bbb.org

Update by amir.mahmoud
May 03, 2016 4:50 am EDT

For USA, Go to BBB: Better Business Bureau or file a complaint on their website.

Update by amir.mahmoud
May 03, 2016 4:48 am EDT

In USA, go to BBB: better business bureau: https://www.bbb.org/

Update by amir.mahmoud
May 03, 2016 4:46 am EDT

Go directly to the Consumer Protection Organization within your country. I did so.

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A
Attorney Adam
, US
May 08, 2016 7:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello. Interesting - I am an attorney and investigating similar claims with airplane booking websites for potential class action lawsuits. I would be very interested in hearing more if you care to explore further. My email is receivership@ghostmail.com (generic email so bots dont pick up my regular email), will send my contact info and website in response. No obligation. We handle all of our litigation without out of pocket cost to our clients. Thanks, Adam

Wine Is Good
Wine Is Good
, US
May 05, 2016 8:45 pm EDT

If the tickets were cancelled you get a refund, so no one pays.

Wine Is Good
Wine Is Good
, US
May 04, 2016 3:08 am EDT

They legally did nothing wrong. If the price is incorrect then they have every legal right to cancel the reservation.

H
H
H22
, US
Apr 30, 2016 5:08 am EDT

I want to take action against them

H
H
H22
, US
Apr 30, 2016 5:08 am EDT

Same thing happened to us can we take them to court!

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E
11:16 am EDT
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Booking.com false advertising

I recently booked a hotel based on the proximity to the airport (6.9km) advertised on the booking.com site. When it turned out that the hotel was actually more than 20km away, and that the hotel owner actually knew about the error on the site but passed it off as booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to the hotel and from the hotel to the airport. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and booking.com would not refund this either. I have reported the false advertising to the Advertising Standards Authority because booking.com have refused to accept any responsibility for the issue.

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Lucinda Durston
, US
Aug 10, 2021 2:52 pm EDT

What was the outcome in the end?! I'm now in the same position!

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K
6:10 am EDT

Booking.com hotel reservations

I booked a hotel in egg harbor nj in February and I cancelled in a timely fashion which was two days after I made the reservation. The Web site states the the cancellation was free. I would not be charged. I was charged for the cancellation twice. I was charged over 400.00 on a reservation is cancelled a month ago. Now the hotel and booking.com are giving me the run around on getting my money. They keep telling me the manager is on vacation and he has to refund my money. It been almost a week and I need my money. This place is a rip off. I want my money..

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10:33 am EDT

Booking.com my hotel booking cancellation in ulm-germany.

I had booked room for 3 nights(9th March to 12th March)at Hotel Gasthof Adler in Ulm-Gemany (Booking No. [protected]). Unfortunately was delayed in transit and on arrival at hotel, was informed that on 10th morning i.e. before checkout time of 1st day of booking itself, hotel informed you & cancelled all 3 days of my booking. My wife was trying to inform Booking.com on phone from India about the delay but your phone switched off. Under the circumstances, I had to move to a different hotel and stay there. We also tried calling Booking.com from the hotel itself.
Besides, received mail from you that Euro 182.4 was charged to my account for all 3 nights. Request you to clarify the following;
1) Hotel confirmed to me that they have intimated you at about 8 am before checkout time of 1st day. In that case why am I charged for all 3 nights of reservation. If I am charged anyway, my room should have been available to me for balance 2 nights when I reached the hotel.
2) In case of late arrival, I may be charged for max. 1 day as the hotel had not kept room for me and I had to travel again to another hotel and pay for the balance 2 nights.
All of my associates who had traveled from Singapore, Indonesia & USA were completely shocked at this incident as they too have Booking.com services regularly just like me.
I feel that the charges are grossly unfair if the room was not kept vacant for me & I have spent again on another hotel.
Hoping to hear from you at the earliest as our confidence towards Booking.com is shaken with this unfair incident.

Best regards
Mandar Bhagwat
[protected] (India)
[protected]@yahoo.com

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3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com no affiliate support

I registered as a small business partner as an affiliate to booking.com in August 2015. It is now March 2016 and since day 1, I have had endless issues but I will focus on the main ones. I've been using booking.com for over 15years as a guest with a few issues, but as an affiliate I would recommend you steer clear of this badly managed, ripoff company.

1) NO ACCOUNT MANAGER: My profile states: 'Need some help? You can also contact your Account Manager, Steven Klue, directly at +[protected]. To this day, 100's of calls later to this number divert me to every other country in the world but the office in Cape Town. In fact, I have never reached Cape Town by phone, and I could probably drive to your office within a few minutes. I keep asking if this person exists, or if he is virtual. Not a single call-back. Not a good way to handle accounts (perhaps inexperience).

2) NO PAYMENT PLATFORM: There is no payment platform! So how do you justify taking such a large commission when your competitors (Airbnb & the likes provide a very secure payment platform (and host insurance) but only charge 3%. Booking.com is just another Gumtree at a huge cost (RIPOFF). You're better off writing your ad out on paper and sticking it on a lamppost.

3) BOGUS BOOKINGS: Bookings are not guaranteed for you as a partner. They are only guaranteed to the guest. This means that you could be sitting like a monkey for hours hoping for a guest to arrive. This has happened to me numerous times which has made my blood boil.

4) NO SHOWS: While you are sitting (like a monkey) waiting for guests to show up, you have to wait until midnight, as this is the earliest that you can mark someone as a no-show...ridiculous when a guest specifies that he/she will arrive by 6pm, and you're still waiting at 11pm.

5) PARTNER CANCELLATIONS: I have come to recognise bogus bookings within 2 seconds, but as a partner, you are not able to cancel the booking. You can argue with the contact centre until you're blue in the face, but it'll get you nowhere. My only solution here is to ask the contact centre (call, don't email as you will get no reply), to phone the guest to confirm an arrival time. 9 times out of 10 the guest would have supplied incorrect contact details. You will have to wait up to 24hrs before that booking can be cancelled and your calendar freed up to genuine guests.

6) CHECK IN TIMES: You can allocate a window, but it means nothing. So if you live offsite, you're doomed. Guests can check in until midnight...utter rubbish.

7) CARD MACHINES: This only works if you have the bank machines designed for large businesses where you can manually take payments before a guest arrives. Card machines for small businesses only work by having the guest present to swipe their cards on check in. Once again you sit and wait in hope that a guest arrived. Something the the booking.com teams need education on. Why is nobody researching all of this? What are the customer satisfaction teams doing all day long, and why is the account manager not managing his accounts and identifying problem areas. This is pure lack of pro-activeness.

8) PREPAYMENT/DEPOSIT: Now this is the most confusing part. You can state that you have a cancellation policy, but booking.com will not advertise your properties if you as for a prepayment of deposit until you have received...wait for it...xxx number of reviews, which let me add to this, nobody can tell you how many you need. Plus xxx number of bookings, which again nobody can tell you how many. Now where is the sense in that. Who in their right mind sets blind targets?

Again tonight, a guest does not arrive at the 8pm time that they said they would. I packed up and went home 3 hours later since I had been working since 5am. I reached the point of no longer caring if a guest is left stranded which is generally not in my nature. I see it as giving booking.com a little taste of their own medicine. Let them stress for a change, as it's no longer my problem and I have nothing to pay and nothing to lose anymore.

The 1 thing that booking.com get 5 stars for are invoicing for their commission, and absolutely nothing else (0 stars for everything else).

These are my main issues, and I will be flooding forums with the same message. Booking.com is the worst managed platform that I've come across.

P.S...booking.com please do not send me the any automated responses, even though I can see that you cannot keep up with all the complaints rolling in.

Some Examples for booking.com team, I'm too tired to cut & paste the other 10+ problem reservations.

Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]
Reservation ID: [protected]

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J
4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com false advertisement/sub standard rooms/no staff on site when fire alarm activated

I recently booked one of my staff into the Flying Dutchman in Southampton on the 14/03/16 and he was due to book out 18/03/16. Upon arrival he informed me the hotel was not what I had explained to him so I checked the hotel advertisement on booking.com and the hotels own personal website. The pictures on booking.com showed there was Jacuzzi baths, luxury rooms, restaurant and was rated 4 star, however this was not the case.
At check in my staff member was rudely spoken to by a owner when he complained of false advertisement and was told to just leave but need to pay the cancelation fee.
On the 15/03/16 my employee had to be moved to another room as the shower wasn't working and at approx. 3.20 am was awoken by fire alams going off throughout Hotel, there was not hotel staff members on site which I believe to be terrible in the event of a evacuation as guests in the hotel had to call the emergency services and check rooms were evacuated, this resulted in not further sleep before starting a shift at 7am.
I have looked at reviews on booking.com regarding this hotel and its mainly negative and along the lines of false advertisement.http://www.booking.com/hotel/gb/antico.en-gb.html?label=gen173nr-1DCAEoggJCAlhYSDNiBW5vcmVmaFCIAQGYAS64AQzIARTYAQPoAQGoAgM;sid=da766f69a98011f66168500c16e29401;dcid=4;ucfs=1;room1=A, A;dest_type=city;dest_id=-2608164;srfid=8f873921ae1038d8b3e37bc86dca7fd5a6a95bb0X1;highlight_room=
I have provided link showing pictures of hotel that were far from accurate.

Booking.com

Add to contacts

14/03/2016

Photos

To: [protected]@outlook.com

customer.[protected]@booking.com

Booking.com Booking number: [protected]
PIN code: 8964

Thank you, james! Your reservation is now confirmed.

Did you know you can book your business stays with Booking.com?

Get the print version

Paperless confirmation

Flying Dutchman
13-14 Terminus Terrace, Southampton, SO14 3DT, United Kingdom - Show directions
Phone: +[protected]

Can't see this map? Click here to view location and directions Hotel information

Make changes to your booking

Your reservation 4 nights, 1 room
Check-in Monday 14 March 2016 (14:00 - 21:00)
Check-out Friday 18 March 2016 (07:30 - 10:00)

Double Room £190.50
20 % VAT is included. £38.10
Total price £228.60
Best Price Guaranteed

You'll pay when you stay at Flying Dutchman
Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.

Is everything correct?
You can always view or change your booking online - no registration required.

• Edit credit card details
• Edit guest details
• Request early check-in or late check-out
• Contact the property

james, Southampton is near Bournemouth

Bournemouth
Planning to visit Bournemouth? Open your personalised travel guide, filled with information about where to eat, how to get around, and exciting things to see and do

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Room details
This comfortable room with free Wi-Fi features Egyptian linens and has a flat-screen TV, tea and coffee making facilities and a smart en suite shower room.

Guest name wayne browning Edit guest name
Number of guests max. 1 person. Edit number of guests
Meal Plan There is no meal option with this room.
Prepayment
No deposit will be charged.

Cancellation policy
If cancelled or modified up to 3 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged.

Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.

Cancellation cost • From now on: £55.80

Cancel your booking

This reservation can not be cancelled free of charge.

Special Requests
Approximate time of arrival: between 17:00 and 18:00 hours
You have a booker that prefers communication by email

Important information

Please note that the bar gets very busy at the weekends and the noise can be heard in some of the rooms. The noise will stop at 01:00. If this is likely to disturb you, please request a quiet room using the Special Requests box when booking.

Payment

You have now confirmed and guaranteed your reservation by credit card.

All payments are to be made at the property during your stay, unless otherwise stated in the policies.

Please note that your credit card may be pre-authorised prior to your arrival.

This accommodation provider accepts the following forms of payment:

American Express, Visa, Euro/Mastercard, Maestro, Solo

Booking conditions

Guest parking Public parking is possible at a location nearby (reservation is not possible) and charges are applicable.
Internet WiFi is available in all areas and is free of charge.

See all booking conditions

Need help with your reservation?

Contact the property Phone: +[protected]
Manage your booking
You can view your reservation or make changes online anytime.

Email customer service

Local number: [protected]
When abroad : +[protected]

Keep this confirmation in your pocket
No data, WiFi or printer needed with the FREE app.

To rent a car, check www.Rentalcars.com

Need a car? Great deals on car rental guaranteed from our partner Rentalcars.com.
Check out rental car prices near your destination.

Have a great trip!

Booking.com Customer Service Team

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D
6:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Booking.com my free of charge cancellation booking is charged!!!

Hello,
I made a reservation from booking.com on 14/12/2015 to Plaka Hotel for the dates between 18/03/2016 - 20/03/2016. It was written that, I won't be charged if I cancel the booking before 16/03/2016. My reservation code is [protected]. I cancelled my booking on 11/03/2016 and recieved the email from booking.com saying that there will be no fee for this cancellation. Later on that day Plaka Hotel charged me 87$ I sent mails to both Plaka Hotel and booking.com but they are ignoring me. I request an urgent refund to my credit card!

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Resolved

booking.com called the hotel and they said it is a preauthorization and will be cancelled later. For now, the problem seems solved.

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S
6:56 pm EST

Booking.com hotel booking service

I have booked with booking .com for years wirhout any problems. However, lately it would appear that this service has become highly dishonest in their dealings. I booked a hotel on the understanding that money would be deducted on arrival. At no stage did booking .com alert me to the fact that the money would be taken immediately and they would charge me 300.00 to cancel. They only mentioned this AFTER THEY GOT MY CREDIT CARD DETAILS. When I tried to contact them, they refused to answer any emails. The exact same thing hapoened to my sister. I will never use this service again and would urge customers to contact hotels directly as I will be doing in future. Incidentally, booking.com has never guaranteed cheaper rooms, the price is the same whichever way you book

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

Expand Collapse all
Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Booking.com contacts

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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