I cancelled a hotel with Booking.com, got a cancellation confirmation webpage displayed and thought nothing more of it. However I did not recieve a cancellation confirmation email.
To my dismay I was subsequently charged for a no-show at the hotel.
After many complaints to Booking.com about the fact that I did cancel and it is not my fault their system did not process my cancellation...
I have still had not luck with getting a refund.
Has this happened to anyone else and If so Booking.com really need to be made aware of the fact.