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To cancel hotel reservation

Complaint Rating:  28 % with 18 votes
28% 18
Contact information:
Les clients ont accéss à la réserve de chambre sur le site de l'hotel, que fait le link avec secure-hotel-booking.com. Pour l'annulation, le link de l'hotel ne remet pas à celui de secure-hotel-booking.com. Avec mon avis, l'hotel a pris bonne note de l´annulation avant les 48 heures de la réserve. Par contre, j'ai pas trouvé le bon link d'annulation de la réserve avec le délais nécessaire. L´Hotel disait que c'était avec le site de réservation et, pourtant, je n'avais jamais pris en autre chemain que celui du site de l'hotel à l'internet. Il devrait être obrigatoire d'avoir le link d'annulation sur le site de l'hotel, car le chemain pour la réservation est chez l'hotel.
Complaint comments Comments (3) Complaint country Guadeloupe Complaint category Internet Services


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 31st of Jan, 2013 by    0 Votes
I have booked two Bedroom apartment at Nojoum Hotel apartment in Dubai from 24 th February 2013 to 1st March 2013 but found out that is a non smoking hotel. So I booked two room apartment at The Galleria Residence Hyatt Regency Dubai.for the same period of time. After booking was done I tried to cancel the Nojoum Hotel apartment but found it was missing in my all hotel booking summery.
Therefore please cancel my Booking at Nojoum Hotel apartments . My booking .com booking number for Nojoum is 623001354 and Pin is 1755 and please confirm the cancellation to my e mail address mahinda@finagle.lk

Mahinda Ranasinghe Sri Lanka.
 1st of Feb, 2013 by    0 Votes
Dear D. Mahinda Ranasinghe,

I have found your reservation and can see that my colleague has already cancelled it for you.
Please note for future reference that the quickest way to contact us is by phone.
We are available 24/7. For your local phone number, please check this link: http://bit.ly/QS7nEI

Thanks and kind regards,
Booking.com Team
 12th of May, 2014 by    0 Votes
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