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4.1 600 Reviews

BookIt.com Complaints Summary

49 Resolved
141 Unresolved
Our verdict: When using services from BookIt.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BookIt.com reviews & complaints 193

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Newest BookIt.com reviews & complaints

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6:36 pm EDT
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BookIt.com price

We reserved a vacation over the weekend, and then bookit.com ran a sale today offering our vacation and flight package for less than we paid a couple days ago. We have been good customers for years, and we called the customer service dept to see if they could credit us some money back, but they refused. Makes you really think and take time before you buy with their company.

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10:01 am EST

BookIt.com deceptive pricing

The vacation package I purchased specifically said the first checked bag was "free" as was a carry-on bag. Unfortunately, the airline's policy had changed 6 months prior to my purchase of the ticket and I was unpleasantly surprised to have the airline charge me $25 each way for checking a bag. Bookit.com accepted no responsibility for their deception.

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carla judah
, US
May 23, 2016 12:39 pm EDT

[protected] -
Need a reimbursement of 40.00 plus half of the 16.25 fee pd on 4/17/2016
- I have forwarded the 40.00 receipt to activities@bookit.com

we called the night before departure and was assured that driver would be there the next morning by 9:30am - we waited till 10:30am and the hotel staff made numerous calls - no one showed up.

csj

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K.K.
Roswell, US
Aug 29, 2012 4:41 pm EDT

If you do business with this company you WILL REGRET IT. They can't get ANYTHING right, and they don't care if they do or not. Over 25% of their reviews are major complaints...let that be a hint to the wise!

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Spooze
, US
Apr 15, 2012 10:32 pm EDT

NEVER WILL I USE BOOKIT.COM OR WOULD I RECOMMEND THEM! Long story short, we clicked submit for our honeymoon at $X amount to be charged to our card. After clicking the submit our receipt loaded with x(+$500) and it was because we were 3 minutes late pushing submit and the sale had ended. Called the rep the second we found out and and they didn't want to work with us one bit. So we got a refund and found it cheaper at Expedia.com.

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Bubs34
, US
Dec 21, 2010 6:27 am EST

We had absolutely no problems with Bookit.com when we took a trip to an all inclusive resort in Punta Cana, Domenican Republic. We were newbies at traveling out of the country, but everything from the airline e-tickets, to ground transportation, to resort reservations were taken care of. The worst thing about the trip was we did not get to sit together on the plane, but even that gave us a break from each other.

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Sheila Huckstep
nowhere, US
May 05, 2010 12:28 pm EDT

DO NOT use BookIt.com. I booked a vacation and needed to cancel and reschedule for a different destination. After several days of phone calls and an email I have still not got any help with this matter. Very poor customer service!

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Joel Holland
Aiken, US
Feb 11, 2010 8:56 pm EST

Booked vacation through their web site, when I tried to call them to modify my flights I couldn't get anyone on the phone! I tried 6 times and was on hold for a total of 4 hours without speaking to a single person!

THEY SUCK HARD!

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beachsunset
,
Aug 26, 2008 7:34 am EDT

IF YOUR SMART... YOU WOULD NOT BOOK THROUGH BOOKIT.COM. THEY DO NOTHING BUT CHEAT PEOPLE AND THEY DO NOT PRACTICE GOOD AND PROFESSIONAL BUSINESS. MESSAGE ME FOR INFO. DO NOT BOOKIT WITH BOOKIT..

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JUSTY NEWTON
WELLSBURG, US
Mar 06, 2015 3:24 pm EST

Do not use bookit. It shows a good price and you book then they change it and try to get you to pay a fee to change it back! They are con artists! Do not use them!

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G2L2
Plap, CA
Jan 30, 2015 5:00 pm EST

CROOKIT AKA. BOOKIT are nothing but deceptive crooks. Priced out a 2 week trip from Canada to Puerto Vallarta at Crookit and they came back with a price of $7040. Same exact trip through Redtag was only $1994. BUYER BEWARE!

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Suzanne Hinze
Westminster, US
Sep 19, 2012 5:46 pm EDT

Recently I had gone on the trip I had booked in 02/12, they sent a confirmation with American Airlines when in fact I found out the day before the flight on 09/17/12, it was the wrong airline that it was Alaska Airline. Got to destination to pickup a rental car only to find out after 2 1/2 hrs that our reservation for a rental car had been used in 04/12 by a gentleman in Florida. Alamo had no reservation for us. Fortunately, the hotel reservation was right. The hotel also warned me to never again use bookit.com as they too had problems with the company. Was told at airport that was going to get a credit back on rental car found out after I got home from the trip that didn't happen. Had to call them and get it taken care of again.

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7:42 am EST
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BookIt.com change of flight

We booked flight and hotel package to costa rica for a week spanning from sunday to sunday. We arrived on sunday morning at the airport only to find out that our flight on jet blue was for saturday. Upon further inquiry with the airline we were told that they never had a flight to costa rica on a sunday. We are a family of eight, so at this point we are at the airport with no tickets to our destination. We started to look for another flight to costa rica but none were found until the following saturday. We called the company to cancel, stating that this was their mistake. They refunded us for only 6 of the 8 airline tickets, because the reservations were two seperate reservations and they are claiming that they did not know that the two reservations were booked together. They would not refund the hotel because we are considered a no show. Really? A no show? If there was a way to get to the hotel, we would have showed up. Never ever book with book it! Horrible!

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11:18 pm EDT
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BookIt.com no room

A couple months ago we reserved a hotel in san francisco and when we arrived we were informed we did not have a room! We were stranded! The hotel and bookit.com were both aware of the problem at 9am!... But they did not think to call and inform us at all! Instead, we arrived at our hotel ready to check in and head to the concert we had tickets to, but instead had to sit on hold for an hour to even talk to anyone, then they preceded to put us on hold for another hour! Meanwhile 2 other family with kids were in the same situation! San francisco was totally busy that saturday night!... Every nice hotel was booked! We ended up having to book a room at a one star hotel on our own for even more money than the 4 star we had booked through bookit.com! Just imagine what a one star hotel is like in san francisco!... Yes!... Cigarette holes in the sheets and plungers next to toilets... And who knows what kind of bugs we might have encountered! We finally got a hold of an agent who refunded our booking and said she would talk with her supervisor regarding a credit... However she never called me back... Even when I left her multiple messages! Then we finally decided to call one last time and nobody would get us a supervisor!... Instead we were placed back in the automated cue multiple times! When we finally spoke to someone they offered us a $50 credit only if we released all liability for the the situation and would not be able to review them! This review was worth soooo much more than $50!... So we refused the credit! Worst company ever!

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7:51 pm EDT
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BookIt.com unknown refund policy

bookit.com did not disclose refund policy, and then upon cancellation issued unexpected refund "fee" of $300. bookit.com totally scams buyers with a "no refund" rule. don't buy from them unless you are 1000% sure that all travel plans are going to work out (ie., that you won't be needing to cancel for any reason, even a death in the family). the website functions off of a small team of employees who strictly read from scripts and cannot be expected to act professionally beyond what materials they are given.in fact, they become very rude and unethical with you, the flustered customer. if you cancel, let it be known that you will pay two nights for a vacation you will never see. bookit.com never mentioned to us that there was any kind
of cancellation fees on the phone and went on to deny this when we attempted to cancel our credit cards. they lie through their scamming teeth! also, good bye hard work and vacation! it really hurts me as a human being and a nurse that i lost two days of work over this terrible company. i lost $300 for booking and then cancelling a 5 day trip to mexico over the phone, one hour after booking. they will also charge you to cancel over the phone, so make sure if you really need to cancel, that you cancel via their scam ridden website. if you are lucky and cancel quickly after booking, the airline (which is not affiliated with bookit, thankfully) will be full refunded. do not expect any mercy from this business, they are a profit oriented contrivance that does not consider for any special conditions (whether it's in the form of a refund or as special request-if you tell them it's a special birthday, forget it) that the customer may need. do not expect any communication to pass between bookit.com and the vacation vendor to be received. i noticed this when we used the website before for a trip to dr, the vendor had no idea we even had a anniversary to celebrate. this is
strictly a one-time shop and pay without hopes of return (or any customer service) kind of business. i will never use this site again for "good" deals, they are comparable (at best) to other sites anyways, and they have lost a good customer for their crazy "policy" for life. i plan to use expedia (who has never failed me and also has a reasonable customer return policy) for the rest of my trips requiring a flight. overall, a terrible experience and terrible customer service from some totally rude and low class employees.

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Mkfog
, US
Sep 01, 2014 6:22 pm EDT

We made numerous attempts to book a vacation with Bookit.com to no avail. After days and hours of research we started the booking process at midnight where I got to the page with identify verification for Bill Me Later and then nothing. A message back said to call Bookit.com which was obviously closed. I did check my Bill Me Later account and there were not one but 2 charges which were pending thankfully. Made many attempts and charges put on my account and taken off and still no booking. I started calling Bookit and was put on hold for 2 hours. I finally found out that the flights we chose were not available and were asked to try again. Same issue so another call to both Bill Me Later and Bookit.com. Reached a guy who tried to book and had issue with flight and attempted to put me on a flight that would cost more. Mind you there were seats on the flight I wanted because I checked. Then he said let me put it thought Bill Me Later and stated they were the problem. They offered me a program to put cost on my credit card where there would be no interest but had not details how it worked. When I consulted with Bill me Later who told me they had accepted cost. Apparently they prefer not to use Bill Me Later instead putting people in this unknown credit scam. One customer service rep actually said that they want people to use that credit card option. I asked for a supervisor numerous times and each time I was disconnected. I did get a call back from a woman named Carol but the number she left was incorrect. Customer Service, after a wait again did not recognize that number and said she left. I could not leave a message with Carol directly. Thankfully, Bill Me Later was on top of it and erased all charges. At this time, they are taking my accusations seriously and investigating.. Phone calls to try and get my trip started at 10a, not counting midnight attempt, and ended at 3:00. They have no clue about customer service and are involved in very serious questionable legal activities. In the end, I booked with Expedia which provided for me an easy process and similar prices. Do not book with Bookit.com.

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9:06 pm EDT
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BookIt.com took money and nt given back for 15tto20days

Made reservations for carefree resort in arizona and received printout of confirmation. Bookit took my credit card money and 6 hours later they emailed me saying their software made a mistake. I phoned the lady who wrote the email and she was like talking to a robot repeating that it was a mistake. I mentioned that they should honor the original reservation and they said they canceled the reservation and my money would be returned within 15 to 20 days. I have all the print outs of our confirmation. My point is that they take your money immediately and then cancel my vacation not returning my money for 15 to 20 days. This in my opinion is theft

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11:20 am EDT
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BookIt.com money taken but no reservation

I tried to book a weekend stay in las vegas last night. The option to split the total bill between 2 credit cards was given. I checked the box and entered the information for both the cards in the provided boxes. When I clicked the "book it" button I received an error message stating that one of the cards was invalid. However, both cards were charged/debited but I was given no reservation for the hotel I was trying to book in. I called bookit.com and was hung up on twice. When I finally reached a person I was told that the reservation was not made because the information given for one of my cards was incorrect. Obviously the information was not incorrect since I am seeing the debit from both my accounts. I was told that the charge would fall off my account within 12 hours which it has not. I am furious over this process. Of course today the hotel that I was interested in booking in is no longer available and I am still without my funds. I would strongly recommend not using this site for booking your vacations.

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4:37 pm EDT
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BookIt.com greatly delayed paying resort, no reservation

In mid-june2014 my family and I booked a trip to a resort in mexico. Upon arrival to iberostar punta mita, we were informed that bookit hadn't made a reservation, and hadn't paid. My family had to wait at the front desk with me for over 3 hours as I made multiple international telephone calls to bookit. I spoke with several customer service agents, but the supervisors would not get on the phone with me. I was also on hold several times for long periods, and it seemed as though that was a tactic of bookit.
Finally linda reyas of bookit said there was a mixup, and that bookit would pay the bill the next day. They didn't.
Over the next 5 days, iberostar and I both spoke with several different people at bookit, all who said the bill would be paid momentarily. Bookit didn't pay until 2 hours before we checked out, taking then 6 days to pay.
This made for a very stressful vacation, as we were going to have to pay the regular walk-up rate if bookit didn't pay.
I hope this is a warning to others not to use bookit. If you don't heed my warning and you have problems, here is some difficult-to-find contact information for some executives at bookit; they didn't help us, but maybe if they get bombarded with emails they will finally clean up their act.
President bud. [protected]@bookit.com
Vp operations sue. [protected]@bookit.com

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Mark Miles
, US
Feb 25, 2016 2:44 pm EST
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It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/
http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/

I hope you can solve your problem, good luck!

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10:34 pm EDT
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BookIt.com company will not honor the package itinerary

On 02/17/14 I booked a vacation for through book it for 2 adults and a 15 year old child which included round trip air departing 06/14 from chicago to montego bay and return on 06/20; in addition, the trip included all inclusive stay at the holiday inn sunspree with check in 06/14 and checkout on 06/20.in april, I called to modify my flight to return home on 06/23 departing from kingston instead of montego bay. With the assistance of a bookit.com customer service rep, bookit switched the return home flight to american airlines flight #s 1548 abd #985 returning from kingston to ohare airport in chicago. I have the printed itinerary that shows these amended terms ; the itinerary is the bookit provided itinerary. Note, the trip is paid in full and we are scheduled to leave in 2 days. On 06/12 I called american airlines to confirm seating and was informed that we are not scheduled on the 06/23 flight but are on a return flight scheduled for 06/20. I called bookit.com and spoke to rep bobby harris. Bobby stated that bookit's computer system shows that we are scheduled to return home on 06/23 from montego bay. I informed bobby that aa stated differently. When bobby called aa, he was informed of the difference in actual flight times as well. Bobby referred the situation to his supervisor jay whitaker. Jay rudely would never get on the phone but advised bobby that we could pay approximately $700 to switch the tickets. This error was made by bookit.com. Although my itinerary and their computer system reflects a date of than what american airlines shows, they will not honor the 06/23 date. They will not correct their wrong.

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1:00 pm EDT
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BookIt.com travel issues

My boyfriend and I returned today from a trip for my 40th birthday to playa del carmen booked through bookit.com. The trip was a quick 3 night trip from may 9-12. Our flight was cancelled due to weather on the 9th. We were not notified that the flight was cancelled. I understand weather cannot be prevented but when we contacted bookit we were told that nothing could be done and that we needed to contact the hotel to make arrangements. We were stranded in indianapolis and did not have international calling. We were told by bookit that the hotel had considered us a no call no show for the first night. Bookit was not helpful at all. We requested that they contact the hotel to see if we could extend our stay a night and for assistance in getting flights rescheduled and extending our stay. They told us it was our responsibility and we needed to make arrangements. Our flight was also cancelled on the way back and what should have been a 4 hour flight turned into over 14 hours and we were not helped or compensated for anything that went wrong with the short trip which ended up with us only being at our resort for 40 hours for $1600+. We were also told that someone would meet us at our hotel to set up transfer back to the hotel but they never showed nor called. We had to have the wonderful people at our resort help us. Bookit was not helpful at all through the entire process and we will never use them again and we will make sure that all of our friends, family and any one we know do not use them. On the good side, the resort we stayed in was amazing and the people there were amazing. (Ocean maya royale).

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3:18 pm EDT
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BookIt.com cancellation tactics

My name is johnathan glynn. I used bookit.com to reserve a hotel in san francisco, ca for march 227 of 2014 to attend the macworld trade show. A family matter arose that forced me to cancel my travel plans which I realize is in no way anyone’s fault including bookit.com or myself. Your csr was trying to encourage me change my reservation for another date plans which was impossible. I found this very insensitive after just telling why I was canceling. I was traveling to san francisco for a specific event on specific dates and unfortunately I had to cancel those plans due to an urgent personal matter.

On sunday march 23 I spent nearly an hour trying to cancel this reservation through your website unsuccessfully. At first I thought that perhaps it was a computer/browser problem on my end but after trying from 3 different computers in my home unsuccessfully I had no choice but to call bookit.com on the phone.

The first customer service agent I spoke with had me go through all the trouble shooting such as refreshing my browser and we attempted to reset my password to access the members lounge. She went through this step by step with me and still the problem could not be resolved and I was unable to cancel my reservation through the website.

She mentioned that she could cancel over the phone however there would be a $25.00 fee imposed in addition to the agreed condition of being charged $19.00 for cancelation. She then mentioned that the hotel itself would be imposing additional fees. I told her that I did not think that this was fair seeing that she had just spent 10 minutes with me trouble shooting the website and very well knew that I could not cancel it through the website. It was pertinent that I cancel this today. She mentioned that the $25.00 fee would be waived and then placed me on hold. I was on hold for quite a while when I realized that I had been disconnected. I had no choice but to call back and began speaking with csr number two. There were no notes taken on my previous call and I had to go through all of the details once again. Her suggestion was to refresh my browser and try canceling another day. I found that suggestion ridiculous. She very well knew that I had to cancel today to avoid additional fees if cancelled after today. After being placed on hold she finally stated that she was able to cancel the reservation. When I asked if any of the fees were waived there was a very unclear answer. Her suggestion was to contact the hotel which was the best western the hotel california in san francisco. I immediately called the hotel after terminating my call with her and the front desk manager informed me that he had no idea why bookit.com would suggest I call the hotel seeing they did not have any of my payment information seeing I booked through a third party. He told me that there was no way that the hotel itself could impose any kind of fee. He was courteous, well informed and offered his condolences on why I had to cancel trip.

I will never use your service ever again regardless of what type of deals you advertise. I have used hotwire, priceline, expedia and others and never had any kind of a problem. This is the second time I have attempted to use bookit.com and I would not recommend your service to anyone. I suggest you train your csrs that are abroad to be better informed in solving problems and being able to communicate effectively with us based clients. I find the attempts to get a person to reschedule a trip or try canceling another day unprofessional and is a clear attempt to make additional money from good faith clients.

My bookit id number was [protected]. I would like you to check and make sure that I am being treated fairly due to your inept website on march 23, 2014. I fail to accept that three different computers would have the same issue after entering the correct login information. You make it impossible for a person to cancel online forcing them to have to call so you can make an additional $25.00 for phone assistance. What a horrible scam. I will be posting the content of this email anywhere I possibly can to advise potential customers of your horrible service and questionable business practices.

Thank you
Johnathan glynn

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6:59 am EST
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BookIt.com false advertising/hidden fees

We booked two hotels through bookit, only to find out that they both had a hidden fee attached. The price listed on their webpage clearly states the hotel price, a cost for "taxes/fees", and a total. The resort fee is hidden somewhere in their "terms and conditions." the customer service reps cannot speak english and refuse to allow you to speak with a supervisor. I was put on hold twice only to be hung up on. They have a $20 fee to cancel, as well as a $25 fee to call them. They scam you into booking through them and then make money off your booking while you get back-doored with fees they hide, then gouge you if you try to quit them.

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BookIt.com no room

Paid for a vacation to cancun/mexico. Arrived only to find out that bookit.com had not paid for our room and could not get any answers from bookit.com. We had to pay for our room on our credit card again and two days of my vacation was spent trying to find out why. Now i'm home and still don't know what happened, but bookit.com has emailed me with the following offer: $100 and I can't discuss this with anyone. Well two days of my vacation was worth more than $100 and you idiots you left me stranded in mexico! Have you lost your mind? I almost didn't take my credit card since we were going all inclusive and everything was paid. What a mess that would have been. Bookit?... I say... Run from it... Like you have never ran before! People do an internet search (I didn't) there are plenty of complaint's about this company and all of these people can't be lying please think twice before you let them leave you stranded in another country. If they have customer service available to their customers they must have taken the day off the two days that we needed help. Go with someone else... Any body else!.

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BookIt.com false advertisement

I booked 1 week condo through bookit.com. It was advertised that free wifi in condo. I found out when I checked in that the wifi was not available in condos, only in lobby. The reason I booked because I still do my work while on vacation with kids. The hotel told me that bookit.com should have specified and I should talk to them. When I called them, they told me too bad, I should not be doing business while on vacation. I just could not believe the response. Also hotel was very dirty, nothing like how it was advertised.

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BookIt.com transportation

We are on vacation, or should I say trying to be on vacation. Come to find out, that transportation that we scheduled through bookit.com does not provide ferry service from isla mujerus back to cancun early enough for us to catch our flight back home. I spoke with 3 different people yesterday spending fifty cents a minute trying to get this situation resolved and have not heard back. It is difficult for me to relax until this situation has been taken care of. Please email me with transportation and hotel reservation in cancun on 6/25 so that we can get to the airport for our 7 am flight on 6/26. Booking id [protected]. You will need to arrange for morning pick up at the ferry on 6/25, hotel for one night and transportation to the airport for our flight on 6/26. I would expect you to help me asap. Thank you kim lawson kiml. [protected]@hotmail.com

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como143
st paul, US
Dec 10, 2013 4:43 pm EST

Mad bookit does not call or fix anything just put you on hold.

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como143
st paul, US
Dec 10, 2013 4:38 pm EST

I would like to take a moment of your time to discuss a resolution to any issues encountered with your reservation

CALLED 89 minutes NEEDS TO BE WATCHED WITH OBSERVATION BOOKIT.COM

866.969.9880, ext 5266 GOOD LUCK PROBLEMS 25.00 PROBLEMS 25.00 25.00

Hours of time to talk to BOOKIT.COM CALL THEM WITH THE NUMBER BELOW. WILL NOT TELL YOU THE RIGHT CHOICE.
Dear Jon,  
Hello, my name is Lee Foster and I have received your email in regards to your recent stay at  
Privilege Aluxes Isla Mujeres - All-Inclusive.  

My job is to investigate and obtain a solution for the issue that you experienced on your trip. Please allow ample time for me to investigate this issue further. 
It discourages me to hear that your vacation did not live up to your expectations and it is my goal to resolve this issue as soon as possible. I assure you that I will keep in contact with you until a solution has been reached. 

Thank you for choosing BookIt.com®! 
Kind Regards,

Called 89 min

Lee Foster
Guest Service Agent V | BookIt.com® 
e: lee.foster@bookit.com | p: 850.234.8887 | f: 850.659.7073
14251 Panama City Beach Parkway

Dear Jon Scholten,  

Thank you for taking the time to contact BookIt.com® and comment on your recent concerns. I would like to apologize for any inconveniences you may have encountered. I would like to take a moment of your time to discuss a resolution to any issues encountered with your reservation. 

At your earliest convenience, please contact me through our Guest Services Department. I can be reached at866.969.9880, ext 5266. I am available Wednesday through Sunday from 5:30 PM until 2:00 AM (CST). Please be advised that I am in a position that requires me to be away from my desk quite frequently. In the event that you are unable to reach me, please leave a detailed message and I will return your call as soon as possible. 

I look forward to reaching an amicable resolution, and hope you have a wonderful evening.

Kind regards,  

Jon Scholten
como143@gmail.com
Minneapolis (MSP) to Cancun (CUN) 
Privilege Aluxes Isla Mujeres - All-Inclusive

I booked a trip with Bookit.com and within 12 hours called them about the terrible flight layover times (given but you had to calculate not posted )(first picture below) they looked for a new flight within the same airline and gave me no option. Since I had booked the hotel on the same booking. After looking at the information they were very deceptive about layover times and flight times after hours of conversation they said there was a problem and would fix it no sorry no thanks they sent me a change (longer flight times and no layover times same flights)(second picture below) the agent told me to get transportation and I did but had already had booked it with Bookit.com. Had to complain to get a refund. United airlines changed my flight (because of Bookit.com practices) but it caused another problem with transportation. The earliest Ferry from the island goes at 5:30 and we had to be at the airport at 7:00 so we stayed at the Marriott. I tell you this to understand that Bookit.com does not care about you. Read everything when you book with Bookit.com. Reps from Bookit.com company which I want transcripts have told me they book cheep flights and rooms. My room looked out on the cemetery it was nice but they tried to upgrade us and did not clean our room until we called and complained. They said they were moving us as we requested for 30.00 (did not want inquired). I had to out of hotel to get good Mexican food. Hotel food NOT Gourmet.

The fight times are correct maybe but layovers a not posted. There only thing Bookit.com wants is 25.00 to change anything. They are nuts about 25.00

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10:15 am EDT
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BookIt.com bait and switch.. bad customer service

I will make this very simple and easy to read.

Was looking for rooms in vegas, found a great deal at booking.com 4 nights 550.00, saw bookit had a package deal that included a free daybed at the pool and some other small perks.

I saw on bookit they had “best rate” guarantee!, so I called them told them which site I found it at, the agents said I met all the criteria (Hidden criteria mind you not post anywhere on their website), she took a screen shot and said that I can book this deal not at 690.00 and once the price match department reviews it they will contact me within 24 hours and refund my difference. Since bookit has a cancel charge for 20.00 I requested it be waived if they can’t match the price, which was noted to my case.
Next day no call or email, so not wanting to get things moving I called bookit, waiting on hold 20 minutes, finally was told “booking.com is an overseas company, bookit will not honor any price match”. As you can image this really ticked me off, I asked the agent to point me to the t price match guidelines on their website but nope nada nothing! There isn’t even an asterisk suggesting there might be other guidelines or criteria needed. The agent took more time trying to prove me wrong than trying to help me. After four request and 45 minutes debating this fact with the woman she finally buckled and got a supervisor. The supervisor did a better job at trying to make me a happy customer but still refused to honor the guarantee they have blasted all over their website.

The real kick in the pants was thatbooking.com special was gone, so now I was out that money in the difference.

Bottom line is this company has hidden fees, will pull the bait and switch and then will not honor something they so proud claim they will guarantee.

My suggestion stick with companies that you know will provide you good customer service.

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2:15 pm EDT
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BookIt.com hotel booking

They booked us into a dangerous hotel (Checking some obliviously non verifiable review sites and not yelp stupid us!) had only outside access. Drug deal was made in front of the room. Pretty sure there's prostitution here. Promised a kitchen-net. Fridge unplugged not working. No utensils. Plates, cups etc... Not checking yelp stupid us! We read on yelp there's no staff after 8 pm.
(not sure how quickies check in). And the extended living sleez pretty much run the place after that and noisy. Also, the cops patrol area at night and there was a murder in the hotel, drug deal gone wrong. Our shower stall was dirty. No tub. Room smells like piss! And yes we could see outside/inside because of space between door and door jam maybe because the door had been pried open. Non smoking rooms not honored. Bedspreads have rips and stains. Now i'm crying and desperate, I called bookit they said we could move to different room. No refunds. Upon checking these other sites we read some good/bad reviews on hotel. Our final decision to book though was based on the idea that the bookit.com surely would have scouted the place out and would not put us into a hotel that was unacceptable and dangerous. Ha! Although we were here for an important job interview for my unemployed husband, not a vacation, we figured we could rough it a little considering our present lack of funds. But not this much! We didn't spend the night and booked a different hotel, pretty much draining our allocated food money. We were planning on buying groceries and making our own meals needing at least a small kitchen-net. Taking a cab to the different hotel, the cabbie told us we're in the heart of the "ghetto" and "never" come back!. We moved to candle wood hotel. 100xs more value for the money awesome! Inside access hallway. Rm. Has full kitchen with park kay flooring. Clean carpeting, bed, shower and tub. This time I cried for joy.! Really! This place is everything we could hope for and more. All the stress left us and now my husband could concentrate and prepare for the interview. So now happy to say, in a way is that the only way my husband will go into that area is as one of a first responder for the fire dept. Yeah! No thanks to bookit.com. Shame on you all! It wasn't just a crappy hotel, our lives were in real danger. What if we had kids with us? Thanks again bookit.com your despicable!
Your operation needs to be shut down!

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9:22 am EDT
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BookIt.com &lost& refund

I booked 3 rooms for new orleans. Canceled one and received an immediate refund to my ae. Same evening went on line and cancelled the other 2 rooms. When I didn't get my refund I called and they said it was in process - couple of days later still haven't received it and called back - same answer. Couple days later - no refund, another call and the same answer. I repeatedly told them something was wrong b/c my on-line itinerary didn't show a refund was in process (According to them this is how you check the status). I finally sent a fb message and received an e-mail and it turns out I was right. There was a "glitch" in their system and the refund wasn't processed. They told me they put it through - still no refund! There cs dept is horrible and not willing to check in an issue, rather they just give you a text book answer! And english is the 2nd language for their csr's. Not only is the situation difficult to deal with but you are also dealing with someone you can't understand and they can't understand you! Absolutely ridiculous!

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5:53 pm EDT
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BookIt.com fraud

Why is this company still around? They argued with me over a $15 dollar discount, putting me on hold and telling me there was nothing they could do for even thought the previous rep told me it would be no problem. The next day I receive an email from the guy who said he was wrong and apologetic for talking to me the way he did. So great, i'm off on my vacation with my $15 discount back in hand, this is going to be a blast!... Wrong - I arrive to check in at the hotel (Which seems to be completely desolate). The guy at the desk demands my credit card because bookit.com "did not pay them". He runs my card after I was already charged in full by bookit.com. He gives me an explanation that this is only a hold until they clear it up with bookit. I wish I left then! Keep my money as long as I dont stay at this place. There were no open services at the hotel, I never saw a single person staying there, when I wake up the fist morning I notice something crawling in the sink.. After I discovered the first cockroach I saw them everywhere. After dealing with bookit.com I can see that this hotel is a perfect fit for their shoddy standards. I have been trying for a week now to get bookit to issue a refund. They have acknowledged several times that my refund is valid but no one calls back or returns emails. I am waiting on hold right now and nothing. I will say that the representative I am on with is very friendly and understanding of my situation, other then that this is a very scary company to give your credit card number to. Bookit.com is supposed to give their method of payment to a hotel instead of releasing your personal information to them. This very suspect guy at the hotel in mexico now has all my personal information and card number. I now have to close the account with my bank, only adding to the absolute worst experience I have ever had a with a third party booking company. Beware of bookit! Please dont let this happen to you...

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AVOID BOOKIT.COM
Dothan, US
Apr 25, 2013 1:55 am EDT

They have the worse customer service I have ever experienced! Can't believe they are even still in business. Once they get your money, try talking with someone to modify your reservation or change/correct anything. The wait times start at 30 minutes. This past weekend I spent 2 hours on hold and then another 30 minutes after speaking with a customer service rep. Then after another 2 hours after I had been assured the problem was resolved, discovered it had not been resolved. It was only after I sent a message threatening to post of Facebook and Twitter about the poor customer service did the problem get resolve.

AVOID THIS COMPANY AT ALL COSTS! IT'S NOT WORTH THE BOTHER FOR ANY "BARGAIN" OR "DISCOUNT" THEY OFFER

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7:17 pm EST
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BookIt.com don't believe anything shown on bookit.com!

Don't believe anything shown on bookit.com! It is a scam! I booked a hotel through them in january 2013. I paid full amount of cost and got a confirm email which clearly listed my rate per night per room. However, I got a phone call 1 day before free cancellation date and they told me I need to pay double rate in order to keep my reservation. I refused to pay double fees, then they told me they have to cancel my reservation. I asked why they don't honor their booking (With confirmation email), they said my booking was a computer error and they have the right to charge me whatever price they give me now, otherwise, they will cancel my reservation. What the hell is that?! That’s cheating! They just fool you to book with them and then hit you with double price (Maybe triple if they like) at last minutes! They even tried to charge me higher price than hotel website! What a joke! Don't believe anything shown on bookit.com like I said at beginning.

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BookIt.com Customer Reviews Overview

BookIt.com is an online travel agency that provides users with a platform to book a variety of travel services. These services include hotel reservations, flight bookings, car rentals, and vacation packages. Customers can browse and compare options for their travel needs, with the ability to filter searches by destination, dates, and budget. The website also offers travel guides and tips to assist travelers in planning their trips. BookIt.com aims to facilitate a streamlined booking process for those looking to arrange their travel accommodations.

BookIt.com In-depth Review

In Summary: BookIt.com offers a comprehensive travel booking experience, with a focus on user-friendly design and a wide array of travel options. While the site provides competitive pricing and various deals, the level of customer service and the transparency of its cancellation policy are critical factors for users. The platform's commitment to inclusivity and environmental responsibility adds value for socially conscious travelers. Overall, BookIt.com is a viable option for those seeking a reliable online travel agency with a good selection of travel services.

Website Usability and Design: BookIt.com provides a user-friendly interface with easy navigation, allowing users to find and book their travel needs efficiently. The visual appeal of the site is modern and inviting, with a layout that makes it simple to access various sections. The mobile responsiveness ensures a seamless experience across devices, which is crucial for travelers on the go.

Booking Process: The search functionality on BookIt.com is robust, offering filters and options that help users tailor their search to their specific requirements. The variety of booking options caters to different preferences and budgets. The checkout experience is streamlined, though some users have suggested that additional clarity during this process would be beneficial.

Pricing and Value for Money: Prices on BookIt.com are competitive within the industry, and the site often features deals and discounts that provide added value. However, some users have noted that the transparency of costs could be improved, particularly regarding additional fees that may not be immediately apparent.

Accommodation and Travel Options: The range of hotels, resorts, and flights available through BookIt.com is extensive, catering to various travel styles and budgets. The quality of accommodation partners generally receives positive feedback, and the diversity of travel packages allows for customized travel experiences.

Customer Service: Customer service responsiveness varies according to user reviews, with some customers reporting swift assistance while others have experienced delays. The efficiency of problem resolution and the availability of support channels such as chat, email, and phone are areas where BookIt.com could potentially enhance its service.

User Reviews and Ratings: The authenticity of customer feedback on BookIt.com is recognized, with a substantial volume of reviews contributing to the overall satisfaction scores. These reviews are a valuable resource for potential customers looking to gauge the reliability of the service.

Payment and Security: BookIt.com accepts a variety of payment methods, ensuring flexibility for users. The security of transactions is taken seriously, with measures in place to protect customer data. The clarity of the cancellation policy is an area that some users feel could be more transparent.

Additional Features and Services: The platform offers loyalty programs, travel insurance options, and the ability to book car rentals and activities, enhancing the overall travel planning experience. These additional services provide convenience and peace of mind for travelers.

Accessibility and Inclusivity: BookIt.com makes an effort to cater to travelers with disabilities and provides family-friendly options. Multilingual support is an advantage for international users, though the extent of this support is not specified.

Environmental and Social Responsibility: The site's commitment to sustainable travel options, community support initiatives, and carbon offset programs is commendable, appealing to environmentally and socially conscious travelers.

Industry Reputation and Awards: While specific details on industry recognition, certifications, and media coverage are not provided, BookIt.com is known to have a presence in the online travel agency market.

Comparison with Competitors: BookIt.com's unique selling points include its user-friendly design and comprehensive travel offerings. Its market position is solid, though a detailed competitor analysis would help users understand how it stands out from other travel booking platforms.

Cancellation and Refund Policy: The flexibility of the cancellation and refund policy is a concern for some users, who suggest that the terms could be more accommodating. Refund processing times and user experiences with cancellations vary, indicating an area for potential improvement.

Post-Booking Support: BookIt.com offers travel itinerary management, updates, and notifications to keep travelers informed. Post-trip services are available, though the extent and quality of these services are not detailed.

Overall Experience and Recommendation: The pros of using BookIt.com include its wide selection of travel services and user-friendly website. However, the cons such as customer service issues and policy transparency may affect the trustworthiness of the platform for some users. Whether users would recommend BookIt.com depends on their individual experiences, but the site has a generally positive reputation among its user base.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

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