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Altria Group review: falts 31

T
Author of the review
6:18 am EST
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I recently purchased a pack of bond street blue 26s while on a work trip, I didn't open them right away as a had a few in the previous pack, when I did open my new pack of bond street I found that the tobacco in 9 of my smokes was loose and fell out of the shell as I was pulling them out, I havnt had this problem before and hope I don't again. Kind regards Mr T bradley

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

31 comments
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leigh russell
Adamstown nsw, AU
Jan 30, 2023 12:26 pm EST

The packet of smokes bond street classic blue 20 I brought has holes in the smokes I brought them at servo at adamstown 25/01/2023

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luke weegart
, US
Mar 28, 2022 5:17 am EDT

Hi, I got a third of the way through my pouch and found these chunks of something. I’d really like to know what they are.

Luke Weikert

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luke weegart
, US
Mar 28, 2022 5:16 am EDT

Hi, I got a third of the way through my pouch and found these chunks of something. I’d really like to know what they are.

Luke Weikert

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Yvonnelee
, AU
Apr 14, 2020 2:39 pm EDT

Best looking bond smoker ever ;) wooooo

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Georgia Spong
, US
Dec 04, 2019 8:09 pm EST

So a couple ciggies from my pack where'd jointed or wrapped to my butt properly so it obviously wasn't airtight and couldn't really be smoked with the prices these days you'd think you'd at least get what you bargain for

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Stephanie Russell
, US
Nov 30, 2019 10:43 pm EST

These smokes are cheap tobacco to say the least. I have recently bought this brand as they are cheaper than others, regardless of price a ciggarette shouldn't be this poor of quality. They burn very quickly and the lit ends always fall off. I have burnt myself and clothing, my car seat. It is unacceptable considering they cost over $30 per packet.

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Machar
, AU
Jul 27, 2019 8:22 pm EDT

12 out of the packet where I was not able to smoke, this isn't the first time either, they are too expensive to waste. Not happy

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Amiejoy
, AU
Jun 05, 2019 2:27 am EDT

The filter end was not wrapped at the end for the price we pay for cigarettes they should be perfect

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Daniel Alves
, AU
Mar 03, 2019 4:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a packet of bond street 25s in red and 2 of my cigarettes were stuck together my name is Daniel Alves my number is +[protected] I live at 5 Ross st, Hastings 3195 and my email is danielalves201819@gmail.com ...

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Kieran Ferris
, US
Feb 12, 2019 5:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please please get rid of this [censored] bond street red fresh burst please go back to the original red.
Bond street red the ORIGNAL has saved my life on more then once if it ain't broke don't fix it please put them back on our local Coles or woolies
Regards
A long time bond street red ORIGNAL smoker

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Teresa witte
, AU
Jan 22, 2019 10:33 pm EST

Hi bought a packet from lithgow smoke shop in lithgow valley plaza and smoke has hole inhaler at top. Did not realize it so was light up had this s few times and really had enough so put msg in so this does not happen again. Thank you

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Divine2868
, AU
Jan 22, 2019 10:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Boy goes out to get the ciggies, comes home we open them shortly after and look 1 of them has shat itself at the filter end... I don't get the reasoning, yous guys should be doing your job properly considering the fact were probably paying your wages anyways ...

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Joseph Clarke
, US
Jan 22, 2019 2:54 pm EST

Hi i got a pack of bond street 30, red and one of the smokes had a hole in the bottom near the fillter like it wasent wraped properly. I noticed it when i was smoking it i was getting nothing but air go through. Not happy as smokes cost alot of money. Please contact me @ jclarke2190@hotmail.com thank you

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RoxyH27
, AU
Dec 12, 2018 12:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

Encountered loose tobacco in half a dozen cigarettes where only half the tobacco stayed in the tube of these.
This is the first issue after years of smoking this brand, otherwise I'm overall happy with the product and even the cost is decent compared to others.

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Jenna81
, AU
Dec 04, 2018 8:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just purchased a pack of Bond street blue 40's to find one in the back row in the corner hasn't been packaged correctly causing the filter to be bent upon closing the pack. I usually wouldn't complain but they are so darn expensive these days. They are also burning super quickly due to 2/3 of the tabacoo being looser. I have taken photos of pack as I have opened with receipt, barcode and batch number.
Not impressed. Please contact me jennaundercover@live.com.au

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LeighWatson
, AU
Nov 23, 2018 10:21 pm EST

I bought a carton of Bond st gold 25s. Every 3rd cigarette in the first pack im smoking is falling apart at the joint near the butt just above your barcode on the smoke. Not happy.
ldwatson2017@gmail.com

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Blake .amy
, AU
Sep 10, 2018 12:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Pulled out a smoke and the but wasn’t rapped properly the price you pay for these they should be perfect contact me on Blakey.h@hotmail.com

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Kristel Plant
, US
Sep 03, 2018 10:47 pm EDT

Just opened a fresh pack of blue and have a few where the filter isn’t wrapped or stuck down right. Not impressed

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Tania Nicholson
, US
Sep 01, 2018 5:59 pm EDT

I bought a packet of bond street menthol 40's yesterday and I lit one of them but it wouldn't stay lit. Upon looking at it more.. the paper wasnt sealed on the side! Please contact me tknicholson@hotmail.com

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Melzy086
, AU
Aug 03, 2018 6:34 am EDT

I just purchased a packet this evening when I opened it I realised two were snapped in half and half were squashed please contact me on melzy086@gmail.com

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CharBrod
, AU
Mar 06, 2018 8:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a pack of Bond Street Gold 40s and the tobacco was so loose it had fallen out the end of a few of the cigarettes. I was left with nearly half cigarettes to smoke. I have been smoking Bond street for a long time and I am a uni student and do not earn much money and am considering changing brands. I would like to compensated, please contact me on pbroders3@gmail.com.

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polly85
, AU
Feb 20, 2018 5:26 pm EST

I brought a packet of bond street blue 40's 10 of the smokes are loose and lost half of the tobacco has fallen out also in another packet a few of them had holes in them not to happy as smokes cost a lot I would like to be compensated please contact me at pollycracker85@yahoo.com.au

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lunamoondt
, AU
Nov 14, 2017 11:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello.
I also purchase bond street Gold ..
Recently i pulled out a ciggy and noticed something in it.i pulled out a toothpick.omg wtf.
Hopefully you will send me a replacement .i was horrified.9 Coolibah cres O'Connor A.C.T 2615

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Norman Archibald
, AU
Mar 24, 2017 2:45 am EDT

i have been smoking for 30 years and changed to bond street and have not ha a problem, but the last 2 packets have not been up to the standard of other packets. I hope the standard is not dropping.

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Richelle Lind
, US
Feb 01, 2017 6:52 am EST

I've been smoking bond street since they came out. But recently every packet I buy at least 5 of the cigarettes have holes in the bottom of them near the filter. Cigarettes are expensive enough without buying faulty ones. This is in every packet of bond street blue 40's
My email address is: richellelind@outlook.com.au

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Jessica Giesberts
, US
Aug 21, 2016 7:12 am EDT

Hi i have just bought a pouch of bond street and found a twig can i plz be contacted on jessica.giesberts@hotmail.com

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gawler
, AU
Feb 25, 2016 7:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I must agree ive been smoking bond street red for years and had no problems but lately im finding several in the packet that the filter is come off and this is the first time I have had any problems with you product thank you rod Maguire gmail address is rodmaguire1@gmail.com

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Sarah Maynard
, US
Feb 08, 2016 5:17 am EST

I smoke the bond street tobacco in the pouch. The last few times I have bought a pouch, the tobacco has been nice and smooth. However this last pouch I bought, is rough, really dry and harsh on my throat. Please fix this issue as I will not buy this brand anymore if it like this.

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kaces
, AU
Jan 17, 2016 9:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ive also smoked this brand for years but recently had the same issue. 4 cigarette out of my last pack and 3 so far from this pack, the tobacco is loose and half the smoke has fallen out. They are expensive enough without having to waste a few smokes from each pack.

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Michelle English
, US
Jan 05, 2016 1:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello i smoke bond st gold and found that the head of the smoke falls out so far I've burnt the dog my friend my legs my chair and my car seat what is going on with them please contact me as I am very disappointed thanks Michelle [protected] rubymish12@yahoo.com.au

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Avid smoker
, AU
Nov 13, 2015 2:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

Upon opening my pack of bond street 40s I found that five of my smokes had tabbacco so dry that the tabbacco fell straight out I've smoked these smokes for years and there great vaule but being a very heavy smoker this really enoyed me