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Bonanzle Complaints & Reviews - Fraud

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Bonanzle

Posted: 2011-11-18 by    Tracey Aaronson

Fraud

Complaint Rating:  100 % with 1 votes
Contact information:
Bonanzle
United States
DO NOT ORDER FROM THIS COMPANY!

THEY WILL CHARGE YOUR CARD AND WILL NEVER SEND YOU THE PRODUCT, (as what happened to me.)

THEY DO NOT RESPOND TO YOUR CONCERNS AND HAVE NO PHONE SUPPORT.

YOU WILL BE SENT THROUGH A CIRCLE OF PHONY 'WE HAVE RECEIVED YOUR REQUESTS' E-MAILS.
Comments United States Products & Services
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 18th of Nov, 2011 by   Bonanzamark 0 Votes
We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal, Amazon Checkout or Google Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. PayPal, Amazon Checkout and Google Checkout also offer a level of protection. Currently PayPal requires that you file a claim within 45 days from the transaction and Google Checkout requires that you file a claim within 90 days of your transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:

Bonanza Order Resolution Center --> http://tinyurl.com/BonanzaOrderResolutionCenter
How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim
How to file a claim with Google Checkout --> http://tinyurl.com/FileGoogleCheckoutClaim
How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee

We surely would not want to have sellers within our community that are not following through on transactions. If you have not already, please contact us at support and provide the transaction number so we can follow up on our side.

Regards,
Mark
The Bonanza Team
 24th of Dec, 2011 by   Patty1959 0 Votes
Bonanzle favors one seller over another, depending on thier sales.A seller tried to lay claims to a particular image even though the item in question was not even in thier booth.Bonanzle sided with them even though I gave proof of the other persons mistake.All of my attempts to prove what I was saying where basically ignored.Tom, a customer service person was rude and condescending.Will not do business with them again, as a buyer or seller.Filed a discrimination complaint with the BBB.We will see what comes of it.
 28th of Dec, 2011 by   Bonanzamark 0 Votes
Unfortunately with infringement cases we are unable to create a win-win situation. However we do personally review each case and do our best with the information provided to make a reasonable decision. We are sorry that this was a not so good experience for you.

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