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1.6 57 Reviews

Bonanza Complaints Summary

6 Resolved
41 Unresolved
Our verdict: With Bonanza's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bonanza reviews & complaints 57

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M
7:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bonanza Banned with no good reason or explanation

Wasted time listing goods for sale only to suddenly find my account when logged into returned the error message, "Logout complete" meaning they must have suspeneded me for no reason. Please get the to re instate my email [protected]@outlook.com

I found this situatuion today when i tried to log into my account on Friday 5th August 2022.

I have emailed them 5 minutes ago, I hope they will attempt to resolve the issue themselves, but having seen no explanation type emails reported by other users, Im not really holding out that much hope.

I hope you guys can step in and get this resolved

Desired outcome: Get account reinstated

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3:13 pm EDT
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Bonanza Unauthorized use of credit cards

Bonanza and its employees think they are above the law. They will use your credit card at any time they want even after you sent them a message telling them not to do it, they do not care, They just disregard your notice and use your credit card anyway. Where I come from that is what thieves and scammers do. After you read all the complaints on this site and know that statistics say that for every complaint with the BBB there are 650 others that did not file a complaint. Notice how many complaints are because Bonanza used the credit cards without authorization. Credit card companies should deny Bonanza be the ability to process transactions with their credit cards. The Attorney General of Washington State and other law enforcement agencies should investigate Bonanza and the folks working there.

Desired outcome: Reinstate our 2 stores that were closed with false accusations

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5:40 pm EDT
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Bonanza Unacceptable business policies & practices

On March 17, 2021 our 2 stores were suspended. I know we did not have permission to sell the SSCS patches but we did not know they were listed on Bonanza. I believe they were bulk listed (pirated) from eBay to Bonanza and if I would have known they were there, I would have removed them. Once I prove that at one time we had the permission to make the patches and we still were making patches for Bonanza and that the patches from our designs that mentioned SSCS listed were to say that all the profits from our sales are donated to SSCS. Over the years we have given well over $5,000.00 to SSCS with all the communications we have with SSCS that I sent you that proves what I say, then you came up with a second reason which is completely bogus. You accused us of circumventing checkout saying that a Buyer was directed away from Bonanza to complete their orders on eBay”. This is not what happened. I have called the customer Mrs * * "*” * and she said that she was on Bonanza looking to buy 11 patches for her Girl Scout troop and a message popped up and when she clicked on the item she was directed by the Bonanza system to eBay. She bought 4 on eBay and then went back on Bonanza and contacted us to say she needed 7 more. Glenda our shop manager simply told her that we knew she already bought 4 and if she wanted 7 more from Bonanza we could do this and combine the shipping. It was the Bonanza system that redirected the Buyer. Now again you come out with the accusations that since 2019 we had 3 infractions do you realize that for that period we had about 750,000 listings on Bonanza. Well aside from the SSCS which I already debunked, I never heard of any others and you suggest we had 3 infractions, REALLY all I know that bot our Bonanza stores had many badges that you send for a great job we were doing. As expected, you bring up an accusation that you say can not be verified anymore. I have read all the other complaints on the BBB website and what are the most common statements about Bonanza.com are that you can not be trusted to tell the truth.

I do not recall receiving any notice from Bonanza, so far each time you bring an accusation against us, I prove that it is false with documents attached to this complaint and now you bring up accusations that can not be verified.

Here in the Philippines, the government does not give any money or support during Covid, and because of your actions, 2 of our lady's income has been drastically cut, not to worry I still support them this way they can feed their family. Because you have suspended our Bonanza accounts you are blocking all the other ladies from opening a Bonanza store. I wonder how far this discrimination will go, are you blocking all the Philippines? This is Systemic Discrimination at its worst.

Very shameful actions on your part.

Desired outcome: Reinstate our 2 accounts with all the listings and compensate for the lost income for the period you unjustly shut us down

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10:03 pm EST

Bonanza Account suspended

hello why japanese seller cannot sell anymore on the side ?

Due to recent changes to our PayPal integration, we are no longer able to support sellers located in your country. Your booth will be taken offline on December 17, 2021.

why japanese seller cannot sell here anymore?

this is so nasty and not ok

what is going on here why i cannot sell here?

explain me

all selelr from japan are taken off the side ?

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6:38 pm EDT

Bonanza Bonanza.com

[protected]

I HAVE CANCELLED MY BONANZA ACCOUNT TODAY DUE TO NUMEROUS BONANZA.com ERRORS IT HAS MADE OVER THE COURSE OF THE LAST YEARS:

Here is a list of ERRORS Bonanza.com has continually MADE:

(1) You have continually duplicated my listings--when I have only one item in inventory! When I delete the duplicate listing, you bring it back into "current listings."

(2) When you duplicate my listings, one listing has one price--the other has another price--even though they represent the same ONE ITEM!

(3) I have to keep deleting items and correcting prices!

(4) You have changed my prices to odd figures. For example, when I have asked an even dollar figure (e.g. $18.00) you change it to $18.03 WHY are you doing this?!

Oddball prices and duplicate listings of the same item showing different prices are errors which lead potential buyers to believe there is something wrong with the listings, suspicious or that I do not know how to value price different categories of items!

(5) Your Customer Service is a joke! It takes Bonanza.com "Help" several days to reply to my
e-mailed Complaints. You do not have live customer service and do not even have any customer-
service telephone number! Apparently, you do not want to hire such services!

(6) I have read today countless online Complaints against Bonzanza.com from consumers (buyers)
and from your sellers, current and former!

I have retained a copy of this [protected] e-mail Complaint for my permanent records!
I have delinked my Bonanza Account from Google, etc.

Please reply to me at [protected]@yahoo.com to confirm my Bonanza.com Account is now formally officially closed.

Most Sincerely,
Dissatisfied and Disgusted Customer
Director of The Grand Gallery, San Diego, CA.

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4:25 pm EST

Bonanza Will not open an account or closes the second it's open

I am seriously peeved at bonanza. I opened an account 2 days ago and they closed it today saying it was a security thing. I sell dolls, what the heck is a doll gonna do to their security?!?!?! I had an account on there once before and they closed it for no reason, not citing why or anything, all I know is one day my customers started complaining and I asked what was going on and they told me my site was taken down on bonanza, i emailed bonanza several times and they never answered. I seriously doubt they have customer service at all.

Judy (Bonanza)

Jan 22, 2021, 4:35 AM PST
Hello,

Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
http://www.bonanza.com/site_help/user_agreement

Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

Let us know if you have any other questions.

Regards
Judy O

Happiness producer | Tier 2 & Triage | [protected]@bonanza.com

Desired outcome: I want to know what security risk dolls pose

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3:15 am EST
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Bonanza Bonanza suspended my account without notification

Bonanza suspended my account suddenly and unfairly without sending me a word! I have been selling on this site for more than tree years with more than 500 transactions and 4.5 rate reviews. They didn't notify me or send me about their reasons, but they were mean enough to send emails to all my buyers urging them to open paypal cases even though all orders are shipped! They told my customers that they suspended me and that they should get a refund as delivery of their purchases is not guaranteed while I have bought shipping labels for all orders from their site! And they didn't forget to credit their fees for the sales I made before telling my buyers to file claims to stop me from getting my money! This happened on 18 November 2020 so I woke up in the next day to find that there are 14 paypal cases and ofcours paypal limited my account after all of these cases. Bonanza is the worst website, not trustworthy and they use mean ways to steal seller money.

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7:51 am EDT

Bonanza Scammed

Hello.

Upon going back to my account I noticed I had been getting charged £25 per month despite not using the site and not setting up a store to be open.

When I questioned this I was told my account was suspended and was not given any reason. They were happy to keep my account open while charging me but not when I questioned it.

I am happy to send screenshots of all messages and charges and wish to get it investigated as to why my account was closed. Had I been selling or using the site in any wrong way I would totally expect my account to be closed, however, I had not listed an item or even begun using the platform. from what I know, there is nothing in policies that suggest account suspensions for payment errors.

Please look into this
Thank you

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3:48 pm EDT

Bonanza my account was block from bonanza with no explanation

I opened an account on this website, only 5 days on 03/13/2020. sold abut 8 items .the Problem is Now 3 weeks have passed.
I have 1 cheat buyer complained at PATPAL say did not receive the goods.
so, right now, I very need to login account to view shipping number .

So this company is very unreliable. Close your account without giving any warning or notice, they should learn from ebay.

order #[protected]

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8:04 pm EDT

Bonanza bonanza.com

Been selling for years on this platform . Great feedback tons of badges paid all fees on time and all a sudden they ban me. Bonanza.com doesnt care about sellers. After years of selling with almost perfect feedbsck they ban account with no explanation and send the same copy pasted generic response as others mentioned. Scam site BEWARE they dont care NOTHING about sellers!

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6:23 am EDT

Bonanza service

I have an account with banonza stock broking ltd. On 01 oct. I call for share transiction they reply to call a perticular person when my account with bonanza why i should contact to him.In this discussion i had suffer for a loss in transiction please make sure if it is done again then i will complaint against company in cosumer forum with my audio recorded in my mobile and also in your office

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2:43 pm EDT

Bonanza buy and sell from your web store on bonanza

This site is horrible for sellers unless you link to EBay. Most of us don't have an EBay account when we are a small startup business with limited funds. This site is avenue to collect monthly fees with the promise to promote your booth at different levels, of course with the gold level being offered at $120 + a month.

I spent $44.95 to use their "FREE TRAIL" for 30 days. My booth had 14 views on my listings thru Bonanza.com and 53 views from outside Bonanza. The outside source was other sites I had listed my items on before Bonanza. I had NO SALES.

This site had 167 negative reviews. I gave it a shot anyway. There was never a live person you could talk to, you email a problem and the response is always an email to FAQ on their site.

There I was trying to find a new way to promote my small wholesale jewelry store thinking this would work for me. It was very slow to get setup and even slower to get a view.

Please please sellers do take the bad reviews serious. Don't be sucked into a monthly fee to use their website. The only post will be to the Bonanza site at Bonanza.com. Which is then on google with your listings. I never found the supposed booth site anywhere but Bonanza.com.

Any seller with a domain would probably get more views through their own domain.

So take heed to this warning as to selling on Bonanza.com you will be broke from fees and not have sales to cover the fees.

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9:29 am EDT
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Bonanza no sales and barely ha views in a 30 day trial membership

I signed up for the 30 day free trial that cost me $20.00 to join "Silver" membership which promised to provide more views and sales. I also spent $24.95 for the "Turbo boost" with a promise of more views and sales.

In the 30 day period I received fourteen (14) views on my booth and fifty-three (53) on my webstore.

I tried to locate my store on the internet and could never pull it up. This site had 167 bad reviews referencing no sales and a step up of fees per month to have them allow you to have more views to your booth. So, the bottom line is this site really wants you to be a gold member and pay fee after fee. The only successful sellers I found were the stores from EBay. Not all of us have EBay stores. As a new small business I expected some results not a waste of my small start up money.

Sellers don't bother using this site. Sellers are nothing but guaranteed fee producers for Bonanza.com.
Buyers have many complaints as well with no help from Bonanza when they have issues with sellers. I never found a way to speak to a live customer service person. You are required to send an email that is answered with links to their site that basically are how too's or asking you to increase your membership to have more opportunities for your booth to be seen or suggesting the seller to spend more money on advertising etc.

With this being made public, sellers please please read before you open a booth. Time is money! Without sales you have no money! It takes up too much of your valuable time to do business with this site. The end result is not worth the time or money spent.

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1:34 pm EDT

Bonanza jerseys

I ordered 2 jerseys in May. I was told they ran one size small, so I ordered X-Larges - 3 sizes larger than the small that I usually wear). When the Jerseys arrived in June they were so small my 98 pound niece couldn't wear them. I returned the items and was told that I would have to pay a restocking fee, even though I reordered the Jerseys in 2XL. To this day, I have not received a refund on the first 2 jerseys and I have not received the 2 New Jersey's. It's now the end of July. I have made several attempts to contact the sellers and no one will email or call me back, and there is no person that I can speak with, it all has to be done by email. At this point, I am out $218. This is downright theft. I will be contacting my credit card company and reporting the sellers. They will have to deal with my bank from this point forward. I will NEVER buy anything from this site again.

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1:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bonanza shalwar kameez

Sir I bought shalwar kameez from bonanza and when I reached home I noticed that it was really uncomfortable like the cloth had many curves . I went back to claim and they kept that, after few days they returned me the same without doing anything
I'm really really disappointed
3-4 thousand rupees have gone waste
Will never ever visit bonanza again
I was a permanent customer but now I won't go and also I'll say others not to go

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Resolved

Nothing

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2:58 am EST

Bonanza Never again

Stay far far away from this website and never buy or sell anything through them. Or you will just regret. Judging by what other people say (especially the sellers). But I was among buyers and I didn't receive my item that was ordered in June until October. How do you like it?
I had a tracking number and I know I was dealing with a reputable seller.
So many times we tried to talk to their customer service, but they pretended to be deaf and ignored us.
It's terrible. I will never go back.

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6:42 am EDT

Bonanza Buyer Beware

Future buyers, I am here to let you know that you should stay away from this terrible company.
They don't stand behind their products and have a terrible support.
It's in case you ill got in trouble by their fault.
The support is very clueless, unhelpful and absolutely useless, they ship and deliver forever, probably, they ship the packages via the pigeon post (I just don't know how to explain this).
Yes, stay away.

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10:29 am EDT
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Bonanza why closing my account?

date of incident : 1/9/2017
full description:
hello,
i hope you read all message and be fair and judge.
i have make an account by the email : [protected]@gmail.com.
and i have add a visa of my own to pay for the plan.
the next day i found that my account has been deleted and in the same time my brother account has been deleted ( [protected]@gmail.com ).
the problem was that the owner of the account with the email ( [protected]@gmail.com) previously was add my visa to his account to pay fees, so that the bonanza support consider my account ([protected]@gmail.com ) as being cheating and consider deleting both accounts.
this is unfair.
there must be a solution as regard returning my brother account ([protected]@gmail.com ) working again ?
why you delete his account and on what base you getting this idea?
i need to contact you online for further explanation and in the same time my brother can contact you and you will realize the all issues.
i hope that you look for this issue and being fare with my brother .

desired solution : returning my brother account ( [protected]@gmail.com ) working again.i explain the issue to you.or chatting with you
waiting for your reply,
regards

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wallmart-«_WIN
, PT
May 04, 2018 5:43 am EDT
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Dears, you are joking? What you removed access to our account without any reason! You have 24 hours to reinstate our account, because we unable to respond to our Buyers placed a Orders.

How you say " preventing us from opening an account" if already we have opened account and made a few sales in Bonanza?

You have 24 hours to reinstate our account or we process you arrogant, racist company in the International Court and we report you abusive behavior to all Worldwide Sellers Community and all Social Media and all Review Sites.

Wait for our account reinstated confirmation.

Regards

wallmart_win

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3:28 am EST

Bonanza Never received anything

I'm very disappointed with Bonanza. My daughter made an order back in December an used my credit card. After order was placed, they immediately charged my card. It is now mid February and we still have not received anything. I contacted their customer service and was told that the package was probably lost and we may never receive it. I demanded a refund, and they told that there was nothing they could do, so I contacted PayPal. They promised to help. Will never purchase anything from Bonanza again! Their customer service is absolutely unprofessional and they don't care about their customers at all. So sad.

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James Ingrid
, US
Mar 28, 2017 11:53 pm EDT

...Waiting for Bonanza Mark to reply to this. He seems to enjoy replying to complaints, closing accounts that has an unpaid bill attached to it... but has no interest in taking down accounts that has remained inactive for years and years. Funny.

J
J
James Ingrid
, US
Mar 28, 2017 11:50 pm EDT

Oh honey, you poor, poor wittle daughter. You do realize that Bonanza.com is like eBay, it's a marketplace that has hundreds of private sellers selling off their own personal goods to buyers. Like eBay. You shouldn't be contacting Bonanza's customer service about your issues, but the seller you bought the item off of. Bonanza's customer service is the most worthless, untrustworthy, and incompetent people around. They're nothing like eBay, eBay takes care of you through and through, as they're 99% on the buyer's side. If they realize that the seller hasn't been doing THEIR job, eBay will get to the bottom of it. Guaranteed.

Luckily for you, you paid by PayPal so you will get your money back. Unfortunately, because Bonanza is a less popular marketplace than eBay, they rarely ever get traffic and thus, the sellers suffer from lack of sales. They (the sellers) will be forced to give up selling on Bonanza and move on to a different venue to sell their goods. Unfortunately, the sellers will forget to take down their listings. So when an unfortunate buyer purchases something from them, it never gets shipped because the seller forgot about it. So it's not necessarily Bonanza's fault the seller forgot to take down those listings, but at the same time Bonanza should have done something and remove any listings and accounts from sellers that are inactive for a long time. But I see they're just incredibly lazy to do something rather simple. I'm sorry you had to go through this, at least you're being cared for by PayPal. Have a great day.

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Handrepont1
, US
Feb 29, 2016 6:02 pm EST

Here's my sales transaction that she proudly posted on her f.b. Page, it's just to bad that she failed to mention that she didn't ship it and kept my $ and has the patio set relisted right now! Oh, I failed to mention that she claims to be a good, Christian lady! Yea, ok too bad her greediness overcomes what and who she claims to be... Not only is she on bonanza but eBay, along with Amazon and has a business named singled out loud and UpperHand! Yeah, UpperHand on your money! Buyers, please be aware of this seller! Even though this lady did me wrong I will still pray for her and that she utilizes her heart and will learn to be caring and not selfish! After all, this patio set that I bought was for a surprise party for my 11 yr old daughter for having a successful brain tumor operation and this seller knows that too! Down right shameful! I think her seller name on Amazon is DJ. With all those different alias that's a red flag right there! I plan on filing a report on her tomorrow with my local p.d.

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Handrepont1
, US
Feb 29, 2016 5:38 pm EST

I know exactly what ur going through! Please go online and contact the BBB to make a complaint, that's the only way to get bonanza to respond to you. They even went as far as to lie to the BBB just this afternoon with a PayPal transaction number stating its a refund pending when in fact that transaction number is my dispute. I hope u opened up a dispute with PayPal cause by law the seller has 10 days to respond back to them before u get ur $. If bonanza would just do what's right and refund us back then we would not have to wait! Their seller posted a copy of my purchase on her public f.b. Which shows my address. How unprofessional is that? It's like bonanzas attitude is "oh well, let PayPal deal with it"! That's so unfair to PayPal. Bonanza doesn't care about their customers. I bought a 3 piece patio furniture set and the seller actually has it relisted to sell w/o giving me my money back. What a scam! The only way BBB can do something is if they have enough complaints. I can give u the number to speak to someone if u would like. Who was ur seller? Mine was UpperHand and her name is Dietra Jones. I think her booths name is dietraJs booth. So, so sad

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7:43 am EST

Bonanza National Parks wall calendar

I ordered a National Parks calendar on January 4th. Was informed that pkg should be delivered within 3 days--on or around Jan 12th--Then was send an e-mail stating that my order had shipped--should be arriving UPS 'before long'. I did not hear or receive anything--Inquired Jan 18th about whereabouts of the calendar and I was informed that it's on back order--should take about 10 days. Requested a refund 3 times with no response. WILL NEVER USE BONANZA AGAIN.

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Bonanza Customer Reviews Overview

Bonanza is an online marketplace that offers a wide range of products from various sellers. The website has received positive reviews from customers who appreciate the platform's user-friendly interface, excellent customer service, and competitive pricing.

One of the most significant advantages of Bonanza is its vast selection of products. Customers can find almost anything they need, from clothing and accessories to electronics and home goods. The website's search function is also highly efficient, making it easy for customers to find what they're looking for.

Another positive aspect of Bonanza is its customer service. The website's support team is responsive and helpful, addressing any issues or concerns that customers may have. Additionally, the platform offers a buyer protection program that ensures customers receive their orders as described or receive a refund.

Bonanza's pricing is also competitive, with many products offered at lower prices than other online marketplaces. The website's sellers are also known for offering discounts and promotions, making it an excellent place to find deals.

Overall, Bonanza is a reliable and user-friendly online marketplace that offers a vast selection of products at competitive prices. Its excellent customer service and buyer protection program make it a top choice for online shoppers.
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