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Fitzgerald Coaching

Fitzgerald Coaching review: charged $5000 for services not delivered 70

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3:50 pm EST
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Beware of the Bob Fitzgerald expired listing program. Bob's sales staff are targeting top producing agents around they country. The sales pitch is that they will call all of the expired seller listings and for sale by owners in your area and set appointments for you. The promise is that you will take 10 listings in 90 days. I was told that they pre-qualify all of these appointments and I all needed to do was basically show up to the appointment they scheduled and sign the listing agreement. Bob's staff will tell you anything you want to hear to get you to sign up. They charge you $5, 000 up front and a 20% referral fee. This sounds great. It has now been over 7 months and I have yet to take a single listing. Nearly every appointment that Bob's staff set for me was complete garbage. The did absolutely no pre-qualifying on these sellers. Many of the appointments were set in areas that I don't service. Nearly every seller appointment I called had no intention of listing with me when I showed up. In fact, they were completely unrealistic or unmotivated to sell. Many of them were completely underwater on their mortgages and had no intentions of short selling or listing. In 7 months Bob's team averaged less than 2 appointments per month! All of them were garbage. I was told that Bob's team would be calling the expired list every day. I was lucky if they call 1 day out of the whole week or month. I even sent them lists to call for the past 6 months. They never called any of them. When I confronted Bob about the complete failure of his commitment to produce 10 listings in 90 days he said they never promised them in 90 days. He said I paid $5, 000 for a 90 day coaching program... Not only did I never received any coaching whatsoever, I also never received any listings. Who in their right mind would pay $5, 000 for a coaching program. Their agreement which I will attach is a scam. It looks like it is 10 listings in 90 days. However, they can skew it another way. Bob said he doesn't care if it takes his team 5 years to get 10 listings. When I asked for a refund Bob became completely defensive and rude. I even offered to take a loss of half. He has not responded. As of today I have not received a lead in over 2 weeks again. The last one they sent claimed to be a "Hot Lead". When I called the seller she wouldn't even consider listing her home again with a Realtor. She only wanted to be a for sale by owner and wouldn't budge. Any fool can setup an appointment for me to call them back. All Bob's team is doing is setting appointments for me to call the seller back. Then when I call them back they are un-qualified and unrealistic about selling. I might as well be calling these people myself. The service is a scam. If you google Bob's name you will find other postings of previous business scam's he has run on people. I also posted this to my facebook account in which other Realtors across the country and also claiming that they have been scammed the same way. Also, since I was a top producing Realtor Bob starting using my name to get other Realtors to sign up for his service. I hadn't even used them yet and didn't give them permission. BEWARE!

Update by MadRealtor
Mar 16, 2011 10:11 pm EDT

@GladRealtor. I have plenty of listings on the board. Over 150 closed homes sales in the past 2 years. 3 more closing next week and under 3 in contract this past weekend. Don't point fingers when you don't know what you are talking about. If I am told that I should expect "softball leads" then that's what I am going to hold someone accountable to. Bob agreed to reimburse me for half. I agreed. This posting will be removed soon. Problem resolved.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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70 comments
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ScammedbyLRG
, US
Sep 22, 2022 5:06 pm EDT

I and a few other agents are preparinig complaints for the NY AG. If anyone is interested in discussing, please find my facebook group "Listing Referral Group Scam" and reach out.

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Velocity Real Estate Group
, US
Apr 01, 2019 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If any of you are thinking of using the Listing Referral Group, Inc, BEWARE this is a scam. we were hustled out of $5, 000. No appointments scheduled at all. When we called the primary, he blamed us for not following up continually with the leads that we paid for and provided to them. He blamed us for not securing the appointments when that is exactly what they said that they would do for us, get the appointments. On a side bar, we are the top team in our office and #3 in the entire Midwest region for Keller Williams. we asked for a prorated refund over and over again. I congratulated him on taking our money. I never heard from him again.

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Maria Fortner
, US
Dec 09, 2018 11:19 pm EST

Let’s all get together and take these guys down!

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madandpoorer
, US
Dec 13, 2017 3:16 pm EST

Like so many others on this thread, I paid the $5000 and got 2 "someday" leads. Going to be selling someday. Neither had the slightest hint of being motivated (as promised). Have sent many emails, and texts to the client manager Meg and the owner Bob, with one response. Bob said he was going to have Meg reach out to me, that was about two months ago. Now I cannot find a working number. STAY AWAY!

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Faye A
, US
Oct 11, 2017 2:31 pm EDT

They call themselves "listing referral group" and on another site "prospecting works" http://www.listingreferralgroup.com www.coachjameshoughtaling.com The bad reviews must have forced them to change the names.

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Buy/Sell/Renovate/Build/Invest
, US
Sep 26, 2017 9:15 pm EDT

Wish I would have done this research ahead of time. Terrible customer service and no good leads. Money wasted.

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BurnedByBob
, US
Aug 07, 2017 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Adding my voice to the dissatisfied posts here. Bob Fitzgerald will never return your phone calls or emails. He hides behind Cheri Washburn and Shauna Kelley who will tell you to get in touch with him. Scam operation through and through. Also...are their callers licensed in your state? Don't make a bad decision worse. Wait...it's not a problem because they actually don't call on your behalf. Call me if you want to hear my story and how I was able to get $3K back of my $5K "investment". [protected].

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Realtor Advocate
San Diego, US
Jul 09, 2013 9:48 am EDT

I was prospected by them and I thought -wow they are so peristent to get my business- that must translate into their prospecting to get me business. So-I hired them. The worst 5K I ever spent.They not only did not call for me as they promised on a regular basis but when they did make calls- the few leads they sent were not good leads. Sometimes the prospects would say to me - I told them I wasnt interested. I actualy found that I "lost" time with the few BAD leads they sent. The people they hire are basically minimum wage operators who they trained on the Ferry scripts. If this is their formula-and you want to try it out- hire someone at minimum wage in your area- give them the Ferry scripts and have them do this JUST for YOU. They do not refund and when I told Bob Fitzgerald that I would have to report to my company team leader who had been asking me about them (just like you!)WELL-here is the sickest part: Bob Fitzgerald wrote this to me: (this is an actual quote from an email from him to me) " I can call every seller you have, find those that don't like your service and post that all over the web." Stay away from them/him.

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Joshua Schirr
, US
Jun 01, 2016 9:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There is a reason why so many people are complaining about the program. I signed up and paid Bob Fitzgerald's company $5, 000 last year for leads in my area. We have not received a single lead and his staff are completely unresponsive to our inquiries etc. Both of our professions are based on reputation, and I have to wonder after reading this why so many are standing up for his practices... They are obviously scamming many realtors and seem to be getting away with it. I would very much like to talk with others who have been scammed and put together a law suit to prevent this in the future. Please feel free to contact me

Joshua Schirr
[protected]

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Reviewer33194
,
Feb 15, 2016 8:56 am EST

My number is on the Do Not Call list, and has been since 2004. I wouldn't have been upset had this girl not been sarcastic, rude, and hung up on me. Then I called back to tell them to take me off their list, and she picked up the call, but won't say anything. Filing a complaint with the National Do Not Call registry.

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SteveDiggler
, US
Jan 06, 2016 11:19 pm EST

For the people bob has screwed, here is his facebook https://www.facebook.com/coachbobfitzgerald and here is his daughters facebook account https://www.facebook.com/ali.fitzgerald1 and his wives https://www.facebook.com/jodi.c.fitzgerald.3

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Ethics&houses
, US
Sep 06, 2023 2:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Steve diggler that's horrible. No offense but you're worse than he is for posting his kids facebook on here it's one thing to go after the company but you leave someone children out of it. Literally

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Ethics&houses
, US
Sep 06, 2023 2:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I think the's the worst thing I've seen on this page so far.

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Lacey M. Bullard
, US
Dec 28, 2015 3:03 pm EST

Has anyone gotten anywhere getting their $5, 000 back? There has to be some kind of justice.

laceyb@zimkinrealty.com

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John Stevenson987
, US
Sep 21, 2015 6:04 pm EDT

I would have to agree with the complaint. Bob is right though that it is the agent that takes the listing not him. The problem here is that the coaching team promises several appointments per week and does not deliver. I spent $10, 000 as well and sent 3000 quality leads with 90% of them Expired listings and the only appointments I had were 3 FSBO appointments. The problem I have is that I was promised 1-2 appointments per week and got 3 over a 2-3 month period (from 3000 leads). I trusted them and the 3 agents they sent for a reference. I should have trusted the majority of agents who felt that they were scammed. I wish I would have.

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BobFitzgeraldeatsdick
, US
Aug 31, 2015 5:52 pm EDT

Anyone else think Bob Fitzgerald is a HUGE TOOL? I received a call from one of his guys today named Mike. Told the guy I wasn't interested and he kept pressing so I finally hung up. He then calls me back to tell me I'm rude and unprofessional. Hello, you're the dude who just called back someone who said they weren't interested and then acting like an ### Mike. Interestingly enough I'm also on the do not call list so I reported VIP Prospecting the NTC right before I typed this. Seems after reading reviews on several sites that Bob needs to train his staff on how to be professional. The fact he is trying so hard to justify screwing people who signed up with him and his garbage company tells me all I need to know about Bob.

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Nilufer
Cary, US
Oct 28, 2014 10:06 pm EDT

I was promised the fee I paid them $5, 000.00 would be refundable after 6 months of trying their system and found it unsatisfactory. Did not receive leads as promised.

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Paul Brackley
New Orleans, US
Jan 14, 2015 4:11 pm EST

I have been contacted by this firm on several occasions. At first I thought this could be a viable option considering the pitch.
The problem I had and have is they want 5, 000.00 for a service they claim to provide but I haven't found anyone who has been successful. 5, 000 in certified funds, no less.
This is an excerpt from Kathy Murtha from Fitzgerald Coaching.
Any sale below $200, 000 is a flat $250 broker to broker referral fee and any closed listing over $200, 000 is a 20% referral fee on the listing side at closing. No referral fees under $100, 000. The more listings you purchase the less you pay per listing.

Level 1 membership 10 Closed Listings = $5, 000 + Referral Fee

Level 2 membership 17 Closed Listings = $7, 500 + Referral Fee

Level 3 membership 25 Closed Listings = $10, 000 + Referral Fee

Something seemed amiss with all of this so I started researching the company. Thanks to the initial complaint and several just like it I realized this is some sort of scam or scheme to defraud you out of your money. I spoke with a guy named Jeremy around 2-3 months ago who got aggressive and downright rude when I explained to him that I didn't have any interest in working with this company. Today I received a phone call from Alan (i think) who also got offended when I told him their BBB rating is so bad there's no way I'd consider their services now or ever. He tried calling back a few times but I don't have any more time to waste.

Beware these people and beware bs scams like Fitzgerald Coaching. Your pocket will thank you.

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McAuley Enterprises
Chicago, US
Sep 09, 2014 9:42 pm EDT

This company is a total scam! That is why they won't take credit cards once paid, regardless of your experience, your money is gone. I am telling you to save your money. And be ware of the 3 Keller Williams agents that this company must pay to give such glowing feedback. Don't use this company. Prospecting does work but NOT BY USING BOB FITZGERALD'S COMPANY. I was in the Top 1% or Realtors in Chicago and I am telling you don't, please don't give them your money. There are definitely more effective ways do get leads that would cost you a lot less. STAY AWAY!

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Rippedofandmad
, US
Dec 02, 2013 12:34 am EST

If this program was so great, and this guy wasn't a crook, his company would except credit card payments. Since he it's such a scam artist he only takes cash. Total crook that I hope rots in hell. Do no get involved with him!

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ccalnan75
Daytona Beach, US
Jul 17, 2013 10:21 pm EDT

I just filed a complaint here and on rip off review. What a rip off, same story except I thought I had done well negotiating with them down to $3000. No wonder they discounted the service, there was none. Their references lied too. Don't waste your money...I hope more people complain to put them out of business! I did my part to receive a few uninterested, Poor leads, no communication, never again. Colleen - Daytona Beach, FL

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Trusting man
Arlington, US
May 23, 2013 1:06 pm EDT

It is 2013 and I was just ripped off by this man. Bob Fitzgerald and his so called service is a scam.

Eric S. Lee
Eric S. Lee
Laguna Niguel, US
Feb 12, 2013 10:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Kudos to those of you that read this complaint board before throwing your money away with these con artists!
For those of you who have been ripped off by the Bob Fitzgerald Coaching Group. I feel bad for you! You are not alone!
If any of you would like to file with the District Attorney to complain to the consumer fraud division here is who you need to contact...
Evan Biddlecom
State of New York
Office at the Attorney General
Consumer Aid
350 Main Place Tower, Suite 300A
Buffalo, NY [protected]
[protected]
I am a very good agent and follow up quickly with anything viable! Problem is these guys do not generate leads...Period! Over the last two years I have sent them somewhere between 8, 000-10, 000 numbers to call on and joined both Landvoice & RedEx in addition to sending the pre-scrubbed phone lists from my title company. In that two year period I received 5 weak leads...Yes that's 5 leads in two years and none for almost a year now even though I have continued to send them numbers to call on! Zero listings! This company may call for you at first but after awhile they need to focus on the latest victim who sends them money. At this point you will be sending them numbers for nothing! This is a simple Ponzi Scheme with a twist!
If I have saved even one agent money with this post I feel victorious! Your Friend Eric / Realty One Group in So Cal

Eric S. Lee
Eric S. Lee
Laguna Niguel, US
Feb 07, 2013 2:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

IF YOU ARE CONTACTED BY THE FITZGERALD COACHING GROUP, DO NOT GIVE THEM ANY MONEY! THIS IS A PONZI SCHEME AND THEY NEED TO KEEP GETTING NEW MONEY FROM UNSUSPECTING AGENTS! I HAVE FILED A COMPLAINT WITH THE BBB AND NEW YORK STATE ATTORNEY GENERAL! PLEASE FEELFREETOCALLME BEFORE GIVING THESE PEOPLE ANY MONEY!
ERIC LEE / ELEE457@COX.NET OR [protected] / CELL

Eric S. Lee
Eric S. Lee
Laguna Niguel, US
Feb 07, 2013 2:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

IF YOU ARE CONTACTED BY THE FITZGERALD DO NOT GIVE THEM ANY MONEY! THIS IS A PONZI SCHEME AND THEY NEEDTO KEEP GETTING NEW MONEY FROM UNSUSPECTING AGENTS! I HAVE FILED A COMPLAINT WITH THE BBB AND NEW YORK STATE ATTORNEY GENERAL! PLEASE FEELFREETOCALLME BEFORE GIVING THESE PEOPLE ANY MONEY!
ERIC LEE / ELEE457@COX.NET OR [protected] / CELL

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NicholeStory
, US
Feb 06, 2013 5:27 pm EST

I have also been trying to reach Bob and his office refuses to give me his contact phone number and I haven't even received a lead in 7 months! It appears that Bob Fitzgerald is in the business of taking money and not providing services. Bob, please call me to discuss.

Nichole Story
[protected]

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Greg Flanagan REMAX Advanced Realty
Charleston, US
Jan 25, 2013 2:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After the intial 2 months of no activity. I requested Bob Fitzgerald Coaching return my $5, 000. I had emailed Bob Fitzgerald, I emailed his wife Jodi Countryman Fitzgerald who is a Keller Williams Agent in the Greater Rochester office and I emailed Cheri Washburn, the President of Bob Fitzgerald Coaching and also Jodi Countryman Fitzgeralds closing co-ordinator. I called and left messages at different numbers etc...Cheri Washburn the "President" of this company did call me back, only after I threatened legal recourse. Her response was very similar to Bob Fitzgerald's on this website, shifting the blame to me for not doing FSBO's in addition to the expireds. I supplied the list from REDX, Bob Fitzgerald coaching never made a call. What you're going to get when you sign up is an enthusiastic, over promising sales pitch promising telemarketers calling at all hours of the day. The principal owners, Bob Fitzgerald & Jodi Countryman Fitzgerald of Keller Williams Greater Rochester do not respond to communications. When I asked for a refund Cheri Washburn said to call Bob Fitzgerald. He did not return my call or email.
My name is Greg Flanagan - I am a licensed RE/MAX real estate broker in Charleston SC. I am successful. I hire people to do the tasks that I either have no time to do or care not to do. I bulldog leads within minutes of receiving them. I set appointments. I sell houses. Bob Fitzgerald Coaching did not perform on their side of this contract. Bob Fitzgerald if you want to discuss this with me call [protected].

Eric S. Lee
Eric S. Lee
Laguna Niguel, US
Jan 17, 2013 1:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too have had terrible results with the Bob Fitzgerald Group! I guess I should consider myself lucky that I only got ripped off for $2, 500 in 2010 and to date as of January 2013 I still have not had ONE valid appointment and almost no leads in the last three years! I keep calling and e-mailing and they are very slow to return my messages if at all! I am very frustrated and furious to have been scammed by these guys not to mention also paying for both LandVoice and RedEx which of the two RedEx is the far better service. I know how to follow up and close leads...the problem...I have not got any leads from these guys (3 weak unqualified leads in 3 years) and am now hearing crickets when I call to see if they are still prospecting for me. My suggestion if one of their telemarketers calls you to pitch their prospecting service... RUN do not walk and whatever you do please do not give these guys your hard earned money as you might as well give it to a homeless person for the same results!
Sincerely, Eric Lee / Realty One Group/ Southern California/ elee457@cox.net

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JohnRobert2000
Reston, US
Sep 20, 2012 11:50 am EDT

It's unfortunate that a company that hypes agents on over promising, but under delivers is still in business. Their BBB rating is an "F" countless complaints on this message board, and who knows if some of the positive replies are actually real agents or if it's someone on Bob's staff members. I have spoken to some of their referral agents in the program, and all were very positive and said it works, but of course you have to work the leads. I have received several appointments most of which were disqualified due to negative equity, unrealistic pricing, or flat out not motivated. I'm not a new agent to prospecting and have been involved with Mike Ferry 1 on 1 coaching for years. I invested $3, 000 and have not closed a single deal to date. When I brought this to Bob's management team they said there are NO REFUNDS. Reviewing my agreement there is no language about no refunds, and I received a scathing email from Bob stating he doesn't respond to threats, and they he would have his staff to contact every seller I had listings with to smear my business. The bottom line if clients aren't happy with your service part ways and move on...People would at least respect you, and at least not spend countless wasted time talking about your service. Just a thought!

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Action Marketing Solutions
Kearney, US
Jun 04, 2012 12:30 pm EDT
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Goes to show that about 90% of the real estate agents out there are a joke. $5, 000? Are you kidding me? Are you really complaining about the $5, 000 when you could be listing several properties a month? Lol, losers is all I have to say. The fact that some of you losers are putting your real name is even more revealing to how ignorant you are. If you are prospective client to anyone of the idiots complaining on here, run, please run because they suck horribly at selling real estate. Trust me, some of you agents will be googled, and your names will come up. That's how I found this page.

You have to be skilled to list expired and for sale by owner listings. If you don't have those skills, it sounds like this bob fitzgerald program is not for you. If you can't list his leads, look at yourself. It is a no-risk deal for you. All you are risking is $5, 000. If that is too much, then you are like most of the Realtors out there, BROKE AND STUPID!

As for you Bob, I am sure you have looked into this but I would qualify these agents and make sure they have some experience selling Expired listings and FSBO's so they can see how valuable your services are. The only reason I am on here is because I am thinking about starting a competing business with Mr. Fitzgerald and think his ideas are really good. However, hopefully I will steer clear of some of the idiots on this forum.

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BOB FITZGERALD
, US
May 22, 2012 10:45 am EDT
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I am thrilled with the service I have received from Bob Fitzgerald. I have been in business for 9 years and conservatively I have spent over 50k on "Leads". This is the first service that I am actually buying listings, not leads. I have recently booked 5 listings and I have several in the pipeline. I do two things that really help.

1. I contact the lead immediately and let them know I am excited about meeting with them and I get additional information about their situation.

2. I deliver a pre-listing package to their door-step that gives them an overview about our serviced and track record.

Bottom line... This is a numbers game. Bob does the critical time consuming ground work of making the calls. I follow up and make the personal sales call to obtain the listing. It is a great investment of my time and financial resources.

Thanks
Patrick McGinnley

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BOB FITZGERALD
, US
May 22, 2012 10:40 am EDT
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FACT: Prospecting isn’t new… nor is it complicated!

FACT: We have hundreds of clients that love the service that we provide. Clients that love the tens of thousands of dollars that they’ve made working with us! Anyone who is interested in our service can talk to as many of these references as they need to so they don’t lose out on taking listing after listings simply because a handful of agents out of hundreds choose to tell their one sided story on sites like this.

FACT: As I type this, we have over 300 agents in our prospecting schedule and by comparison we have had very, very few complaints.

FACT: In today’s day and age, most companies have people that complain on web sites like this. The only reason I took the time to reply was so that a handful of people with a single sided story can’t rob you of what others have called the single best investment they’ve ever made.

FACT: YOU ARE SMART! Simply read my reply and ask yourself… Does what I wrote make sense? This is my side of the story.

MY REPLY is very simple. Just think for a moment about what we do. We Call. We are telemarketers “calling” for sale by owners and expired listings. Prospecting isn’t complicated at all. If you’d like to see what our prospecting looks like watch this video…

http://fitzgerald-coaching-prospecting.blogspot.com/http://fitzgerald-coaching-prospecting.blogspot.com/

If you hired a telemarketer to work form your office, what would they do? What would you do? You would give them a list of people to call… they would call and set appointments and you’d make the presentation, handle the seller’s objections and get the listing. Right? Prospecting isn’t complicated.

So why do some agents that have a problem with this? We have set thousands of appointments for real estate agents there are four mistakes that agents make which end up causing them complain on sites like this. Decide for yourself who is at fault.

We do not want our telemarketers to be the real estate “expert.” That is the job of the agent. Our telemarketers do not discuss the current market conditions with a seller. Our telemarkters do not discuss home prices with a seller. Our telemarkters do not handle seller’s objections or answers a seller’s questions about the home selling process. We let the agent be the agent and we simply make the appointment.

This is an actual example of a typical appointment that was sent to one of our clients… then listed and then sold!

1. WHEN THE HOME SELLS, WHERE WILL YOU BE GOING?
Nana is already moved into her new home. She married her husband in August and they decided that he had the larger home, so they would move into his. Her home is now vacant, and she moved about a mile away.

2. IS YOUR HOME CURRENTLY LISTED WITH A REAL ESTATE AGENT? No. The listing expired at the end of February, and Nana was very unhappy with the results from her realtor. She thought about leaving the home off of the market, but decided against that because she is extremely motivated to sell.

3. HOW SOON WOULD YOU LIKE TO BE THERE?
Nana is already in her new home, and she wants this home sold as soon as possible.

4. DO YOU HAVE AN ASKING PRICE IN MIND?
$307, 900. She would like advice on her asking price though. She told me that she thinks she may have been overpriced because her agent started her at $316, 000. She wants to make sure she is priced where she should be to get the home sold.

5. HOW MUCH DO YOU OWE ON THE PROPERTY?
As of October, Nana still owed $171, 000. She has still been making payments on the home, so it is less than that now.

6. WHAT WILL YOU DO IF THE HOME DOESN’T SELL?
She hasn't even thought about that option. Right now, she really just wants to get the home sold and be free from it.

7. ARE YOU INTERVIEWING ANY OTHER AGENTS? Not at the moment. Jeremy will be the first since her listing expired.
8. IF WHAT (AGENT) SAYS MAKES SENSE… ARE YOU PLANNING TO LIST THE HOME?
Yes. She is extremely motivated to get this home sold, so if she thinks that Jeremy will be more productive for her than her last agent, she will definitely re-list with them.

Again, prospecting isn’t new nor is it complicated. The four most common mistakes that an agent will make using our service are…

1. The agent is too BUSY to actually do what it takes to follow up with a seller and convert the listing. Expired listings and for sale by owners are being called by a lot of great agents every day. It is very competitive and our telemarketers have had to stand out just to get the appointment for our clients. We IMMEDIATELY send the appointment to the agent but if that agent doesn’t follow up right away and confirm the appointment… what do you think happens next? If the agent doesn’t call back for days or in many cases even weeks then the seller doesn’t even remember that we ever called or loses interest and cancels the appointment. Without diligent follow up… generating that appointment was a waste of time. This is a challenge for some of our highest producers. They may earn six and even seven figures selling real estate but if they are too busy to follow up with our appointments then they are not going to get listings. Most of our agents will follow up right away, solidify the appointment and take the listings.

2. The second challenge that can be a problem with some of the higher producers is that they are already “buying leads” from so many other sources. Some have hundreds of leads from in their systems form lead generation services, web sites and services, marketing services, mailing services, call capture services… etc. The bottom line is that those top agents have so many leads that they don’t value nor follow up diligently with the expired listings and FSBO appointments that we set for them. In most cases this type of agent couldn’t even provide any feedback on an appointments that we set for them because they NEVER even looked at the e-mail with the appointment to begin with.. I don’t have a problem with an agent having far more leads than they can handle but unlike these other sources of leads, my team may have spent 3 to 4 hours and invested hundreds of dials to finally set that appointment. If they are too busy to open their e-mail or follow up with the seller to confirm the appointment then they aren’t going to like that I hold them accountable for not doing their job. This is a partnership and they aren’t holding up their end of the bargain. Most of are clients understand that it takes a lot of hours, dials and contacts to set these appointments and the value them as such and take listings.

3. The most common problem that I’ve seen after setting thousands of appointments for real estate agents is that some simply don’t have the skill it takes to convert a prospecting based lead. The first question that we ask every potential client is have they worked with expired listings and for sale by owners in the past? They are not “come list me” referrals. It is not difficult to handle basic objections about the seller’s price expectations or the fact that the seller may have a friend in the business but an agent doesn’t want to hear that other agents are listing the same type of appointments day in and day out. It is easier to simply “trash” our appointments because the seller had some basic objections rather then educate the sellers and take listings. I’ve spent more than a decade coaching agents and the bottom line is that if they can’t help a seller see the benefit of listing with them then they are going to have to stick with working with buyers. There was an agent that posted that we sent him 52 appointments and he didn’t take a listing so the program is a scam. Never once did it cross his mind that he only helped prove my point. We can set the appointments but we can’t take the listings. Most agents in our program would have listed at least a dozen of the exact same appointments. Again, only a handful of the hundreds of clients we are prospecting for complain at all.

4. Finally, how about common sense! If you hire a telemarketer you’ll need to provide them with phone numbers... If you don’t want an appointment in a particular area, don’t put that seller on your list… If you want to be in the call schedule this week, make sure we have your numbers in time… We work on referrals so you will have to communicate when you take listings or we will stop calling until you do…

When an agent writes a post that says they only received a few appointments… they never tell you that they haven’t sent in their prospect list in months and ignored every attempt to get feedback on any listings they have taken. There is ALWAYS more to the story.

Imagine a site like this for your sellers. The seller wants way more for the home than it is worth… they refused all the advice you gave them about the market and price reductions but they still went online to complain that you didn’t do anything to sell their house and that people should beware of listings with you. You’d simply direct them to sellers who took your advice and were thrilled with your service! If you are still unsure about our service, e-mail me and I’ll arrange for you to talk to as many agents as it takes to see that they are making thousands and thousands of dollars with us and so can you!

Bob Fitzgerald
Coachbobfitzgerald@gmail.com

This is a copy of a recent communication attempting to coach one of our clients:

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bobfitzgeraldsucks
New York, US
Apr 20, 2012 2:48 am EDT

These company is calling me daily. Thet are a total SCAM. Do not use them.

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ScottsdaleAgent
Scottsdale, US
Apr 09, 2012 5:25 pm EDT

The ScottsdaleAgent Article written on 4/9/2012 author is as follows:
Jeff Daley
Keller Williams Arizona Realty
Jeff@LuxuryValleyHomes.com
Voice: [protected]

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ScottsdaleAgent
Scottsdale, US
Apr 09, 2012 5:19 pm EDT

We wanted to follow up on our first post from June 2, 2011 with the current results from the Fitzgerald’s leads program. As a review we paid $5, 000.00 up front for the program. This was to get us 10 leads that we would then split compensation with the Fitzgerald group. A win-win program. We have continued to subscribe to Landvoice for Expired and FSBO leads at $60.00 per month. These leads are sent to the Fitzgerald group for their team to call. We wanted to give this program time to produce results and try to achieve a decent ROI. Fitzgerald did not produce enough leads to make that happen even though we’re in Arizona with our fair share of Expired and FSBO listings. As of this date we have received less than ½ lead per month and some of these leads when called advised us that they were not interested in selling their home. A couple of leads were terribly upside down, in financial distress, and it was too late in the game for a short sale. I do not expect the Fitzgerald team to identify that kind of detail but just saying that the lead was dead on arrival. We love the idea of the program. Get us the valid leads - Our probability of success rate is high, so we have a good chance to have a great long term business relationship with the Fitzgerald group.

Now for those of you that might say we did not follow up, etc., let me say that year after year we have been at a minimum, the recipient of the triple gold award. For those of you familiar with Keller Williams Realty you know what that means. For those of you with other companies it suggest that we are a successful team.

We’re very disappointed we could not make this work. The Fitzgerald program simply would not delivery on their commitment. One of my concerns during this time was that we received a call from another agent with another company in Scottsdale, AZ and they wanted feedback on Fitzgerald. They shared with us the Fitzgerald promised them multiple leads each week. I had to tell them that was an interesting statement because we were not even getting 1 lead per month and we would be competing for the same FSBO and Expired listings. I called Cheri Washburn, a manager for the Fitzgerald team and she advised that they add additional agents in the area based on the available leads and Bob Fitzgerald manages that process. I emailed Bob Fitzgerald a couple of times with no response. My last email to Mr. Fitzgerald was on Thursday, January 19, 2012, at 1:35 PM MST. Still no response.

We received another call from another KW agent here in the Valley and she was told that when she asked for a reference from someone in the Valley that they did not have anyone working this are so it would be a great opportunity for her. We did check several references for Fitzgerald before we started the program and they did not have anything negative to say so perhaps the program is working for some but certainly the leads do not exist here in Arizona or we should have received them as part of the Fitzgerald program.

We wish we would have checked with the Better Business Bureau as well. We would have seen the current rating. On a scale of A+ to an F with F being the worst score, they are showing an F. It would have at least been a red flag telling us to research them further before entering into a contract. If I were to use the same rating system I would also grade them with an F.

There is more to this but I will include that in my Active Rain blog with all the facts, figures, and the names of the other agents that called me that have given me permission to use their name in the article. I will not use any information from any of these person that cannot produce authentic documentation to substantiate their statement. The purpose of this will is provide our experience that we had with Fitzgerald. It will just provide another piece of information. Those who are looking for references of Fitzgerald will have ours to add to anything else they find so they can make their own decision.

In closing, we cannot recommend Fitzgerald and their leads program. Read our Active Rain blog and you’ll have a much better understanding with facts, figures and dates included. BBB Rating is attached in a JPEG file.

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MM Pittsburgh
Pittsburgh, US
Apr 03, 2012 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish I would of found this web site 5 months ago, before I wasted $5, 000. I have had the same issues. They have sent me leads and I have NEVER MET any of them. They won't call back or they say they are not interested in listing. I agree that they badger the seller to the point that they give in just to get off the phone. I would be interested in a class action lawsuit also. Lisa, I also am a Keller Williams Agent. [protected].

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fitzgeraldcoaching.com
Little River, US
Mar 01, 2012 7:26 pm EST

I am an agent in So. Car. and I can tell you one thing, Fitzgerald will take your money and that the end of their servics. In about 3 months I received about 4-5 leads that were worthless. I an searching for a plaintiff attorney, call me, if you would to join or with your thoughts.S.C Broker-John-[protected]

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Dave Sordelet
Bear, US
Feb 22, 2012 3:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was lucky enough to read the complaints before I signed up. Thank you for that. We have been scammed before. On the other hand, How do you get these ###s to stop calling? After we first looked at the program and decided it was too risky, I asked them not to call me again. Well, I can count on a all from them every thirty days. I have requested every time to not be called again. They act dumb!
Maybe that is why they are getting [censored]tly listing leads for the folks who have signed upo for this program. If they bug the ### out of the seller, the seller will eventually say yes to an appointment, just to shut up the telemarketer!

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Lisa and Alli
Aventura, US
Feb 07, 2012 4:10 pm EST

Bob Fitzgerald coaching is a total scam. I signed up and haven't gotten one viable lead. I have gotten a few that are an hour or two away and below the price range I would consider taking. Do Not sign up. I am in the process of hiring a collegue of mine to sue. Please let me know if anyone wants to join in on a class action suit.

Lisa Miller, Esquire
Realtor/Member Master Brokers Forum
Keller Williams Elite Properties
[protected]

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Jen Colley6
, US
Oct 27, 2017 11:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I will join Lisa.. Jen Colley [protected] Keller Williams Reno

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Rima North
Montclair, US
Jan 17, 2012 12:19 pm EST

Bob help please. I can and have list but have received less then 2 leads per month. Despite this I have listd 4 one is withdrawing when I have a full price offer that lets them not have to do a short sale nothing I can do because they won't sign the contract of sale, another won't reduce would have to be a short sale, the third took a wile but I listd and sold. All the other leads were not valid - don't ask me about the spouse who threatened my life if I came over as scheduled to do the listing presentation, My results are there. What do I need to do to get you to give me the phone time to provide me the leads as the contract provides. You've given me 11 lead in 5 months. I have other issues bu if you can provide the leads and appointments I can list them How do I get you to fulfill your end of the contract?

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DB Realtor
Pittsburgh, US
Nov 09, 2011 6:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Did not get paid yet. Probably won't because Bob is a scam artist. But it is still worth it to file the judgement.

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Just Sparky
Sparks, US
Sep 13, 2011 12:41 am EDT

DB. Did you get paid on the jufgement?