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On 8/9/2013 at around 6:00pm on our way back from Canada we stopped at Bob Evans Restaurant in Morgantown, WV for dinner. As we walked into the restaurant I could tell the porches have not been swept since they probably built the restaurant. But trying to give them the benefit of doubt we went inside. Walking to our table to be seated, my feet were steadily sliding. I ordered meat Loaf, mashed potatoes, green beans, and biscuits. My food was cold and my husband's food was cold. I never send my food back so we made the best of it. When I went to the bathroom the floor had not been mopped for years. A slimy muddy deposit was in all corners with hair. This is not from being busy, it is fifth. Third world countries have cleaner restrooms. I dare to think if the same person cleans the kitchen. Rest areas were cleaner. As we were paying for our meal I asked the cashier for a comment card. Surely someone is checking this restaurant? I was told by the cashier they were out of comment cards but she would check with the manager. The manager came out (with a shirt on that he look like he had slept in with the shirt tail out of his paints) and informed me he was out of comment cards and wanted to know what was the problem. I asked him to step outside because I did not want to see people running out of the restaurant. I discussed with him what all I had observed and he just had an excuse for everything. I have no intention or my family of ever eating at a Bob Evans again.
Please go back and read my complaint again. The bathroom was not trashed. It was filthy. When you look in the corners and see mud and hair there is a difference. I know what trashed looks like and I fully understand trashed. Also notice we had traveled to Canada and back with no complaints. Also call DEHEC and ask them how often do they check these restaurants? You may be surprised. I never complain. I asked for a complaint card. Could not get one. Asked the manager to step outside so no one could hear me. Did you notice I ate cold food. If you watch Dr. Phil he never sends food back because he knows what can be done to the food. Also we were walking from the motel. I know what people look like when they have been working hard. When I said the managers shirt was slept in it was slept in. You may want to watch "Restaurant Impossible" sometime.
You don't deserve a comment.
Here's wishing you a good case of food poisoning.
Purchased a sleeve of your single serve mashed potatoes bar code 7 5 9 0 0 0 0 5 8 7 in Spotswood N.J. Microwaved and when I began to stir noticed blacks specs through out the potatoes. Absolutely disgusting. Not sure what they were and am not sure I really want to know. Noticed other similar complaints and am questioning your quality control.
I feel an explanation is in order as well as a reembursement for the product
My husband and I eat at Bob Evan's A few times a month. Today we had breakfast there and the sausage was trouble. Not sure what happened, but it taste like a Burger King Flame grilled burger!
Maybe if you didn't eat at Bob Evans so much, your figure would be better and your husband would pay more attention to you, "Ruth Adkins."
Barbera, restaurant bathrooms can get trashed very quickly. I'm a chef and I see it all the time. I've seen spotless restrooms become hog wallows in a matter of hours. Also, why would you not send cold meals back? When you encounter service of this type, go to the corporate headquarters and tell them of your experience. When I'm not happy with a product or service, that's what I do, and most times I am sent a refund or coupons to compensate.
Foxygrandma. As a chef, I know first hand the workings of the health departments inspection practices. I have worked in everything from mom & pop places to fine dining establishments as head chef, and have had inspectors offer to ignore things in exchange for free dinners, a box of lobster tails etc. There are a lot of factors that go into restaurants being passed up or given a undeserved good rating.
Well it was West Virginia.