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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
www.edgars.co.za

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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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5:02 am EST
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Edgars Fashion / Edcon hello

Good afternoon, l have a problem I bought a Boost phone end of September for my daughter and she only used it for only two weeks and the charger port came out. I took it back to the shop only to be told that they will book it in and will be fixed in +/- 3weeks, and I waited patiently no one phoned me I phoned the EDGARDS store where l bought the phone and spoke to the guy who assisted me and promised to find out what's happening with the phone but he he didn't .Every time I phone the guy will promise to phone me back but with no luck. I had bought the phone for my daughter's assignments for school but now am forced to share my phone with her. Can anyone look into this and either credit me back my money l will get a better phone somewhere else where they take their customers as worthwhile

I bought the phone from Edgars Active East gate and I was helped by Johanis
My contact number is [protected]

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9:12 am EST
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Edgars Fashion / Edcon double transaction and poor customer service

I have just been to an Edgar active store in tongaat to pay an account, which I has been debited twice for the amount of R1200 (total R2400), thou they told me their systems where offline. I then made my way to Balito Edgars and made payment of R1300, that's when I realised the transaction at Tongaat Edgar active went through.
I queried this at Edgars balito, customer service told me I need to get a bank statement and go back to Edgars active tongaat. I immediately went to STD Bank to pull a statement when my bank card got swallowed and although it's unforseen, from my view Edgars is to be blamed.
This is because of a chain of events which started at tongaat. I however then phoned the customer service line for STD Bank to close my account and they informed me to wait for a week to replace the card, i then proceeded to call Edgars customer service as per reference [protected]/go, they were very unhelpful and basically told me to wait and that my unfortunate circumstance was not their fault and showed no courtesy towards me. I was left without money and was with my girlfriend who I planned on taking out. This is an inconvenience and an embarrassment to me. I will make it known of the service I received and how unhelpful it was. I await to see how Edgars acknowledges and redress the situation and if I'm not satisfied I plan on paying off my account, closing it and shifting to another clothing store.

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3:49 pm EST
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Edgars Fashion / Edcon being stripped naked by edgars security guard in the name of shoplifting

I visited Edgars in Tembisa to purchase clothing on Saturday the 12th November2016. I am still shocked about what the security at the store humiliated me. I was having a runny nose as I was busy looking at clothes in the womens department constantly opening my bag to take out a tissue paper to wipe my nose and the security at their camera apparently saw all this and suspected me of stealing. I decided to buy three vests and then went to the fitting rooms to fit. As I was inside the room I heard a phone ringing, the two male employees manning the fitting room where phoned by the security in the camera room telling them to search me because of being suspected of stealing. I could hear the employees telling the security that they wont search me because it is against procedure to search in the fitting rooms. I took my vests and go to the tills where I paid with my card as a loyal Edgars account holder. As I approach the exit I saw four nametagless security guards waiting at the door. They seached my bag and found nothing, they then checked my purchased clothes and slips butfound nothing stolen. I thought they were satisfied that I did not steal anything until they took me to the fitting rooms whereby a female security guard stripped me to my bra and finally to my underwear to complete nakedness all in the name of being a suspected thief. I have never been humiliated like this in my life. I also work in retail and I know the functions of the camera room and how a body search must be performed. I intend to take this matter to the Human Rights commission and the media to tell how Edgars allows their contracted security company to treat its loyal customers with disrespect. The treatment is a very unforgatable experience and it will remain a scar in my heart as a mother and an Edgars customer. It is very painful to be stripped naked in the name of saying that the store is based in Tembisa location where shoplifting is a fashion. What about our rights as customers?

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4:54 am EST
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Edgars Fashion / Edcon service

Hi

My name is Nikita Naidoo. I have an edgars account of which there was a balance due. I paid off my account only to realise that i have over paid my account by R650. Had i not printed a statement i would not have been aware of this as Edgars did not even attempt to notify me that i over paid my account. In any case when I contacted the call centre i was told that i could be refunded. i submitted the necessary documents for a refund on the 11th of October 2016.. I have called and emailed on numerous occassions and to date i have not received my refund! the service is absolutely pathetic and no one responds to my numerous emails that i have sent!
another thing is that if i owed Edgars as little as R50, you guys would be calling me everyday at my office, cell etc until i paid the R50, NOW edgars owes me money and cannot refund me? What type of ethics is that? its been a month now and I want my money because that is regarded as stealing!

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11:27 pm EST

Edgars Fashion / Edcon vip club not signed up for!

R60 for a VIP club has been going on my account for a few months now, I tried calling the customer care line but no one seems to be able to help and sends me from pillar to post. I went in to a branch where I was given a reference number ([protected] ) and was told it will be handled. Two months later and nothing has been done, the R60 is still on my statements! I will not pay another cent until this has been sorted!

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4:16 am EST
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Edgars Fashion / Edcon no statement received

Good Day Ms Fredericks

In response to your email received, please be advised that it was due to systems error hance you were not receiving statements.We do apologise for the inconvenience.
For your convenience, switch to E-mail or MMS statements. Contact us at [protected]@edcon.co.za or give our Customer Service Call Centre a call.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Delphia Sithole
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +[protected] | Fax [protected] | Email [protected]@edcon.co.za

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments

________________________________________
From: Lydia Fredericks [ [protected]@alpinelounge.co.za ]
Sent: 30 May 2016 08:44
To: [protected]@edcon.co.za
Subject: ACCOUNT STATEMENT
Attachments: image002.jpg, image003.jpg, image001.png

Dear Madam or Sir

I went to a store on Friday(27 May 2016) and enquired why I don't receive my statements via e-mail anymore.The lady at the shop connected me via telephone to your call centre.I spoke to your call centre ladies and they said that I would receive an e-mail of my latest statement within 48 hours.I checked my mail this morning and I haven't received any statement.I explained to her that the last statement I received was in November last year.Could you please check it out for me.I would still like to receive my statement via e-mail as it is very convenient for me.I do receive promotional mail via the same e-mail address.

Hope to hear from you soon.

Regards

Lydia Fredericks

Lydia Fredericks

Since this e-mail above I still have not received my statement.It's always my e-mail account has been deactivated and they will activate it again so that I can receive my statements or if I sent them an e-mail they would mail me back saying they will get back to me within 48hours.The last e-mail I received from Edgars saying they will get back to me within 48hours was on the 08-11-2016.48Hours passed by and so far no one has contacted me.The last official statement I received was in 22 November 2015.So yes its been almost a year now.I don't know who to ask anymore, but if I skip a month's payment, they can quickly respond.Now what now?I think this service is unacceptable.

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6:49 am EST
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Edgars Fashion / Edcon phalaborwa branch has friendly stuff but nothing to shop...

Edgars phalaborwa leaves a very bad shopping experience not because of bad service but because there is nothing to shop for. No proper perfumes "thierry mugler, narciso rodrigez, aromatics, modern muse, jean paul galtier, j`adore tom ford" people at phalaborwa do want lovely things. We do have the money to spend, there are two mines here. Instead we have to travel to nelspruit, witbank and polokwane just to have something decent. Handbags, we want polo`s, nine west, [censored] boy... Jeans they only sell [censored] boy one skinny cut only, we also want levies, guess, diesel (If you sell)...
That shop is depressing, we want what we see in your magazines why must we be at the bottom of the food chain.

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Update by Unathim
Nov 07, 2016 6:50 am EST

Edgars Phalaborwa leaves a very bad shopping experience not because of bad service but because there is nothing to shop for. No proper perfumes "Thierry Mugler, Narciso Rodrigez, Aromatics, Modern Muse, Jean Paul Galtier, J`adore Tom Ford" People at Phalaborwa do want lovely things. We do have the money to spend, there are two mines here. Instead we have to travel to Nelspruit, Witbank and Polokwane just to have something decent. Handbags, we want polo`s, nine west, [censored] boy... Jeans they only sell [censored] boy one skinny cut only, we also want Levies, Guess, Diesel (if you sell)...
That shop is depressing, we want what we see in your magazines why must we be at the bottom of the food chain.

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6:41 am EST

Edgars Fashion / Edcon human resource services

Good day

my name is Jane molebogeng maeko([protected]) I was an ex-employee of edcon, on the 31st of October I came to the cna building in laub street to have my maternity leave form filled was advised that I have to sent an e-mail, which I did, since the no one has responded, today I went back to make a follow up, i was advised to wait by reception for three hours waiting for an human resource consultant who never came was told that your h/r don’t have telephone lines and you do not see people, and when I sent e-mail you do not respond. please respond to my second e-mail and fix me an appointment to fill my uif forms please, my cell number [protected]/[protected]

Kind regards,
Jane

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alphikay
, ZA
Nov 08, 2016 5:33 am EST
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Hi my name is comfort mopelwa (monopi) [protected], i worked for edcon (legit store) potchefstroom, im very dissapointed on how edcon treat their ex-employees, i took maternity leave six weeks back and for tht six weeks ive been phoning sending emails almost everyday asking for my UI19 form untill now i am still waiting, i regret working for that useless company, now i have a baby im struggling becouse this useless procedures of edcon, send my papers as soon as possible i have been asking for long now, my no is [protected]/ [protected]
I work there from nov 2012 - octb2013
Im sick and tired of been told to send emails which i did every week for the past 6 weeks

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2:28 am EST
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Edgars Fashion / Edcon garmend not correct

Good day

I bought I pack of underwear on Saturday 5 November 2016 at the Hemmingways Mall Edgars.

It was a 3 pack of panties and once I got home and opened the pack I saw that only one of the panties are the correct make and size, the other 2 are different makes and sizes. this disappoints me as I am not from East London and I don't have time to go to shops. I know your policy on returns of underwear, so where does this leave me?

waste of time and money!?!?

Please contact me with a way to resolve this problem

Najlique
[protected]
[protected]@gmail.com

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1:20 pm EST
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Edgars Fashion / Edcon incompetent staff and extremely poor service

I have recently been to the edgars store in Chatsworth and have been utterly disgusted and disappointed with the service received from staff and a credit manager. Due to time constraints I was unable to go to the edgars store that I had purchased my product from and needed to do an exchange for a different shade of foundation, I had brought along the tester that I received on the day of the purchase as that was my right shade.

Firstly there was no rep at the estee lauder counter to help me, secondly incompetent staff took the product from me and accused me of it being used even though I had not opened it - taking into consideration that I had brought along the tester with me to get the right which is FREE TO USE! (You do not need to be a geninous to acknowledge that if a customer is given free testers, he/she will make use of it first instead of the product they had purchased). Management was called and had zero people skills, did not help me resolve the issue and gave off a poor professional image!

I was unfortunately inconvenienced with regard to money and more importantly time as I had to travel all the way to the edgars store in Pavillion (where I had purchased the product) only to spend less than 5 minutes exchanging the foundation to the correct shade! I have been to most of the edgars stores in KZN, and so far Pavillion is the best but unfortunately Chatsworth degrades the edgars brand due to such incompetent staff and uneducated management. Please I urge head office to review the staff and management of the edgars Chatsworth branch as this is not the first time I have experienced something like this at this store.

I am fully aware that I cannot be reimbursed for my money or time that was unfortunately wasted due to such pathetic employees of edgars who could have avoided this entire problem if they had been properly trained. It will be greatly appreciated to know that something is done to those staff members, especially management at the edgars Chatsworth branch! This is in the best interest of customer care as well as the edgars prestige brand name. It would be greatly appreciated if the credit manager of the edgars store Chatsworth branch apologized for the massive inconvenience he had caused due to his incompetence as a manager.

Regards
Angry Customer

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12:16 pm EDT
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Edgars Fashion / Edcon the service was poor. my name is sibongile id no: [protected] email: [protected]@gmail.com

I'm having a jet thank you card and no:[protected]:[protected] [protected] at 16:17 off which on the 31/10/2016 i've spent r3108.60 & I was assisted by cashier 1380205. The is a promotion that started from the 28-06/11/2016 off r5000. Cruise voucher. Germiston branch is clueless about that and I could get the voucher back till now. Email: [protected]@gmail.com

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4:10 am EDT

Edgars Fashion / Edcon online order from boardmans not refunded

I placed an online order on 17 July 2016 but but was advised afterwards that the item is out of stock. I asked them to cancel the order because I didn't want to wait. I received my account statement on 16 August and I saw that the refund was not processed. I sent an email on 16 August requesting the refund. I received an auto reply on the 16th and was advised on the 21st that the matter has been escalated. On the 11th of September I was again advised that the matter has been escalated. Then I received my September statement and sent another mail on 20 September querying the matter. On the 21st the matter was escalated again...Then I received my October statement...not refunded yet... I sent ANOTHER email on the 17th requesting to log a complaint and that I want the reference number for the complaint. I only received an automated reply, but to date no response what so ever regarding what is going on with my refund

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KavithaC
, ZA
Feb 14, 2017 11:47 pm EST

Good day Roelene,
I am currently in the same situation as you were in. Have you made any progress with this? How did it take them to refund you?

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7:57 am EDT

Edgars Fashion / Edcon edgars travel club is a scam

They charged me R600.00 to make a change to my online reservation as you can't make any changes once a booking has been made. Low and behold I then eventually got charged R1339.00 x 2 for both bookings... the original incorrect reservation and the corrected one.
Been struggling since 1st of August to get this resolved, and all I get is we are looking into it ...while being sent from pillar to post all over the departments.
Phones calls, emails and visits to the store ...and NO LUCK !
Social media would obviously be the right place to voice my complaints and frustration.

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3:07 am EDT
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Edgars Fashion / Edcon online ordering

I placed an order online with Boardman's 7th Oct 2016, I received a ORDER CONFIRMATION back stating thank you for the order we will deliver 2-5 working day. Very excited for my box to arrive.

Only to get an e-mail (not phone call) just an email about line 1 and 5 not being in stock, I replied to the mail just to get NO respond after 2 days I send another mail, also no respond. I then decided to try call the lady just no answer and if the phone call gets answered it gets dropped before I can talk. I then tried calling the call centre and let me tell you even worst. I send several mails to several email addresses. STILL UP TO TODAY NO answer from no one. I then got email address from top Management in emailed the lady also nothing but then I received order on dispatched and I was quite shocked and happy at the same time.

I received my box today with my order not complete! How does this happen and how come this company is still open. The customer service is non exciting ! THERE IS NO SERVICE! No one has contacted me, no one mailed me, and they took my money!

Upset is defiantly a understatement !

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3:29 am EDT
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Edgars Fashion / Edcon service

My mom and I went to Edgars Cretsa on 23 Oct 2016. After trying on sevral items, we went the payment. Once there, we were told they are off line and can process the payment. Shocking! No plan B? Why not get staff to walk around and advise people that the store if off line before shopping around and trying items on!? Or, then close the doors! The pay point staff saw we were so annoyed and they packed up laughing. I hope this is not the standard of staff Edcon employs these days. Really sad that service seems to be a rare thing these days.

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4:27 am EDT

Edgars Fashion / Edcon accounts

i had a account with edgars in 2009, i paid up this account and closed it many many years ago. however now i am trying to purchase a property and to my surprise they have not updated their systems and i have a bad credit rating as according to transnet Edcon did not update their systems. i have been requesting them to update it and also to send me a paid up letter for over several weeks now and yet i do not get a response.

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12:33 am EDT

Edgars Fashion / Edcon advertising online then suddenly no stock!

I ordered a duvet set as well as scatter pillows which they advertise online.

Thank you!

Hi Elize,

Your order number is [protected].

Your order will be delivered in 2-5 working days to:

Elize Peel
Tecsareco Pty ltd
126 Marine Drive
Paarden Island
Milnerton, Cape Town, Western Province, 7441
South Africa
C: [protected]
Well needless to say its now the 14th October 2016 and order was placed on the 30th September 2016. This is now my second bad service incident from Broadmans online and now I have been notified no scatter pillows but the advert says 3-5 working days for delivery of my product ordered.
All i can say your service sucks and as far as i am concerned i will never order from you online again. You ought to take lessons from a proper online facility like Takealot! This will be the last time I am ordering for your useless Establisment!

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12:19 am EDT

Edgars Fashion / Edcon stuck in lift - edgars century city

Saturday 8/10/2016 myself, husband, two daughters aged (2 half and 9 years)
another couple and their 4 year old daughter having a total of 7 people in a lift that got stuck for 15:00 -15: 35 min with us in it! The bell worked that did not notify the security/control room, (speaker in the lift was broken in the lift) the camera in the lift was broken! after ringing the bell for 5 min did someone from the outside the lift shout HELLO! myself and the kids were hysterical, I was hyperventilating as I am badly claustrophobic. we requested that the store manager be notified and the person on the other end stated sorry THE MANAGER IS BUSY WITH ANOTHER CUSTOMER! I immediately got even more Ir-rate and panic! the space in the lift was small with piping HOT lights on us - no fan or aircon, it was small and the elevator reeked! MY HUSBAND CALLED OTIS to be told they will dispatch a technician and will have someone at Edgars within 25-30 min! Not Edgards... The Lift proceeded to move up and down making a horrific noise - After much distress that my kids and I went through the technician arrived at 15:35 and opened the lift and we had to jump out of the lift about a meter high of which I slipped when I had to get out. The store manager had water and the immediate response of his was we will give you a R500.00 voucher Really? - NOT are you and your kids OK? is there anything we can do for you?, no medic service available and fake empathy! It felt like the R500.00 was to shut me up and to get out of the shop. The trauma my kids and myself went through and the nightmares my daughter had for two nights was horrible - I left Edgars and completely shaken I went to century city Mall management and the incident in Edagrs was not reported to them of which is supposed to have taken place (Swept under the carpet) the center manager said he will take it up with the store manager and our parking is free... Really? I am at that point, where I feel the need to let everybody know what horrible time we endured. I am assuming that that lift is not well maintained and serviced on time due to the sounds that come from there.

I trust that this will be taken up accordingly for the horrific experience myself and my family endured. Should this not be handled correctly I will ensure that all of social media will know.

My details: ryan.[protected]@gmail.com
+27 [protected]

Lauren Ryan -
Disgusted Customer.

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4:58 am EDT

Edgars Fashion / Edcon voucher

i have a Jet account, and On 24 September 2016 I received a text message to my mobile number advising that I have received a R100 voucher to spend at any Edgars store before 09 October. I made my way to the Wynberg Edgars branch and still went to pick out a beautiful pair of sandals which cost R159, I figured I would use my account to pay the difference. after standing in line for about 15 minutes, which is long considering there were only 2 cashiers at the tills and line og people waiting to ne assisted, I went up to the cashier to complete my purchase, sgowing her my text message on my phone and giving to her my Jet Account card. she asked me for my Thank You card which I also gave, the cashier, very rudely and arrogantly adv that the text was not meant for me as it does not correspond with my card numbers, although I have to date received this text message 3 times, all 3 times confirming the same details. she asked me if I had a change in my cards to which I adv that I had lost my initial account card and had a replacement card 3 months before. she said she could nt help, and called the next customer before I had even comprehended what had just happened. I travel by public transport and took a detour to make my way to an Edgars store to make use of this voucher. I am so so upset. the level of service from the staff at the Wynberg store is appalling, thank heavens the store is busy closing down. why did I receive this text 3 times advising that I have this voucher when this is not the case? no one else in my household has an edcon account.

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8:57 am EDT

Edgars Fashion / Edcon hollard funeral policy - non-delivery of policy documents

I have tried via several emails to find out why I have not received my policy documents for the Hollard funeral policy that was telemarketed to me. I am paying a monthly fee which is charged to my Edgars account, with absolutely no proof of policy. In the event of my death this policy is useless without any documentation to assist the person who is left to handle my funeral costs etc. I cannot seem to get any help or response on this issue. Is this just a major scam and there IS no policy?

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