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Burlington Northern Santa Fe [BNSF]
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1.1 64 Reviews

Burlington Northern Santa Fe [BNSF] Complaints Summary

2 Resolved
62 Unresolved
Our verdict: If considering services from Burlington Northern Santa Fe [BNSF] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burlington Northern Santa Fe [BNSF] reviews & complaints 64

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7:56 am EDT
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Burlington Northern Santa Fe [BNSF] excessive use of train horn

I live in blytheville arkansas across from tomlinson railyard. I realize this is a switch yard with multiple tracks and the switch engines have to pull past the frog/switcher to put cars in order. However there is a railroad crossing about give or take several hundred yards. There is one house trailer and 2 farm shop buildings which store farm tractors. Hardly any traffic other than the bnsf workers going to the small depot office. All i'm is that from 1am to roughly 5am in the morning to use a little discretion and common sense at this time of night when obviously there isn't any traffic on blowing the train horn. It used excessively enough the horn sticks and blows for 20 to 30 minutes at a time. People are trying to sleep in order to work the next day. If I don't get any satisfaction my next step will be to look into seeking a quiet zone policy. Thank you kindly. Randall nichols 4714 east main blytheville ar. 72315

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4:47 am EDT

Burlington Northern Santa Fe [BNSF] company didn't help and reply to my complaints

One day the train of the company bnsf railway blocked the road and a lot of people were stuck, because the train stopped and didn’t move. I was in the morning and a lot of people missed the work and children –schools. I called to this company and left messages and complaints, but no one responded. The horrible situation and the worst thing is that this company did nothing in order to remove train from the road. Share this info and post other comments about this company.

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8:01 am EDT

Burlington Northern Santa Fe [BNSF] unusual squeaking noise all night

I live near edgewater and vickery boulevard west in fort worth and the train noise last night was unusual loud last night. It was like a shrieking shrill noise that made it impossible to sleep with the windows closed and earplugs.

It would be great if someone at burlington northern could look into this right away. I understand they own the railway at this location.

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9:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burlington Northern Santa Fe [BNSF] night time horn overkill

Parallel to the residential street and righ along side two extremely busy gasoline fuel stations the railroad operation of empty rail road storage of empty container sections which are continuously paraded at night with a horn blowing at max output sound are with total disregard for the need of residents for a quiet restful night of sleep. Ironically 75% of the affected residents are homeowners who work early morning to midday shifts in which it is thus made a near impossible task to get a good night of sleep.

Read full review of Burlington Northern Santa Fe [BNSF] and 5 comments
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Valkyrie Fire
, US
Aug 27, 2023 4:57 am EDT
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I live in an apartment next to the railroad tracks in sandwich illinois. Nearly every train that comes through our town is over using the horn way too loudly. There is no reason to blast it none stop! I am now suffering from chronic headaches as well as ringing in my ears and hearing loss. Tell conductors to stop behaving like children.

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nwrogue
Newman Lake, US
Jun 10, 2023 6:13 pm EDT
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On 3 June 2023 at 1543 hrs, near Moab Junction, WA 99025 an eastbound train (engine no. 6646) sounded its horn 2 times, both short bursts. I have a clear view of the tracks, and there was no reason (within BNSF regulations) to sound the horn. The crossing at Moab is an overpass, so there are no gate crossings. This has been happening for years.

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Jody Oliver
, US
Dec 13, 2022 10:50 am EST

There is no reason why the trains need to lay on their horns all the way through Rozet! There are people who live here and get pissed hearing horns every 15 minutes or so...

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Chad Landwehr
, US
Nov 14, 2022 6:55 pm EST

3:30 PM the train is blocking the entire town of Valley Center again! this continues to happen on a regular basis. Anytime of the day or night.

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Mrs.Glomchit
, US
Aug 21, 2018 2:28 am EDT
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On Fremont Ave crossing at Galesburg, Illinois, part of the track was fixed with wooden board and all the screws are showing off, every time I drive by I am scared that my tires will blow up and I will get stuck on the tracks.I wonder if you guys will fix that before an accident happens.

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Burlington Northern Santa Fe [BNSF] contacts

Phone numbers

+1 (888) 428-2673 +1 (800) 832-5452 More phone numbers

Website

bnsf.com

Most discussed Burlington Northern Santa Fe [BNSF] complaints

night time horn overkill
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