- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
defect after defect
My name is robert horsley, on february 24, 2011 I took delivery of a 2008 750 li bmw from rick hendrick bmw in charlotte, nc. within days, I began to experience problems with this vehicle, such as hearing a squeaking noise when applying pressure to the brakes, and a faulty tpm reset lite. I made several attempts to reset the lite, however it wa...
Read full review of BMW / Bayerische Motoren Werkeendras bmw dealership service
The Endras BMW dealership, specifically the service department does not have or maintain the required skill set at the technician level to accurately diagnose and correct problems. The inability to correct diagnose or correct a problem is worrisome. Simple tasks like ensuring the tire pressure is accurate was not performed. Requests to not wash the vehicle went unheeded. This then begs the question if simple tasks can not be performed what about work which is more complicated in nature. Endras BMW is not run efficiently, there is a fundamental lack of focus on the customer and a general lack of customer service. If you have purchased your vehicle somewhere else, be prepared to have your BMW licence plate holder changed to the "Endras BMW" nameplate. I will direct my future business to other dealers such as Town + Country BMW or Marenello BMW service my vehicle even though they are out of the way. You will be better served if you can avoid this dealership for your BMW service.
They also changed the license place holder to show their dealership on my recent visit even though i was asked if i wanted this changed, to which i had previously said no. Agree with the lack of customer focus.
The complaint has been investigated and resolved to the customer’s satisfaction.
no response to emails
I have emailed BMW Germany on several occasions about my mini cooper. The car requires a new petrol guage. The car has not even completed 24, 000 km and such a fault should not have occured in a car of this caliber. The gauge reads that petrol is present when actually there is NO petrol, it is unsafe to drive. I have sent a complaint to them asking for a free replacement of the gauge since this is obviously a manufacture fault, I get no reply from them.
Mohamed Shehata
Chassis Number: TN34601
The complaint has been investigated and resolved to the customer’s satisfaction.
i have a problem with the service center in Egypt and i want to make a complain .
they have hit me and stole some things from me and didn't want me to leave the center all of this when i complained about the service and that they left things in the car didn't do it and they wanted to throw me out of the service center.
thank you
mahmoud el tabei.
slow, maps deleted, customer service?
1. Unit is generally slow to load and respond at times. No solution to fix: "It's just the technology."
2. During the map update (Feb 2011) my maps were deleted. Four days later I am still trying to get it fixed. Call the 800 number, explain the problem, get transferred to the "special" desk, get transferred to the software desk. Now they want me to hold for 20 more minutes when I've already spent 4 hours on the phone with these people! Seriously?
Would not recommend this process with a problem like this. They should have a queue or move to the front of the queue or something similar.
The complaint has been investigated and resolved to the customer’s satisfaction.
repeated pdc failures/frequent visits
Over last 10/11 months I have made 6/7 visits for repairs/correction of faults with PDC failure during last 10/11 months.My first three visits (between Apr.2010-June 2010) resulted in no positive action taken, either because of faulty wiring or sensor replacement.Finally a sensor was replaced.I had to spend 6/7 hours in the waiting area for the fault to be rectified.Hardly three months expired when the fault appeared again.I have been paying for parts and labour except on one occasion when labour charges were waived.An MOT test on my vehicle was carried out on 14.02.2011.When I brought my car home PDC failure warning appeared again.I notified the service Dept.at sytner Leicester and was told to book another appointment for 22.02.2011 for inspection.Now I am told another sensor needs replacing that would cost me £138.00.I am not happy with having to pay again and again.I am retired and I feel this kind of poor service is un-necessary burden on my limited resources.I would like to state here that I have been a BMW customer for last 22 years, and feel that a company of this repute should look after their loyal customers.I seek your help.
DR.SAEED A.SHEIKH
Dear Dr. Sheikh,
I am very sorry to read that you are disappointed with the level of service that you have received from Sytner Leicester BMW. Sytner Leicester BMW’s service department is committed to delivering the very highest of services to all our customers. It is unfortunate that the PDC sensor fault on your car has appeared several times, as you know the front and rear systems consist of 8 separate sensors. Upon review of the work carried previously carried out on your car I can confirm that the sensor now in need of replacement is not the same one that was replaced before hand. We hope that this is the last sensor which needs to be replaced.
Sytner Leicester is aware that you are not happy with the service you have received thus far, and the dealership has been trying to ensure that the car is repaired each time with as little cost to yourself as possible, including having waived the labour on the previous repair as a gesture of goodwill from us.
Unfortunately with your car being just under four years out of manufacturer’s warranty parts can be expensive to replace when things go wrong. We do appreciate your custom and I am very sorry that you feel we have been unhelpful.
Kind Regards,
Anneka Sanghera
Internet Forum Relationships Executive
Sytner BMW & MINI
computer malfunction
MIT computer on my x5 failed. The car has been in the shop for two and a half weeks. My dealer is not at fault. The car has 3000 miles. I have been in touch with customer service of BMW, and they are unable to tell me the status of when a new computer will be arriving from Germany. In fact they are completely in the dark about the computer they state that they do not handle any situation on parts coming out of Germany. The lemon law is my only solution.
poor customer service
Inquired about purchasing vehicle from dealership. Told i could get financing with no money down and asked to submit a credit application. Then told I would need money down! Salesperson named Michelle Grim was rude and never returned phone calls. i backed out of deal entirely due to poor customer service.
return my car without any committed service and flat tyres
I had the worst service I ever have today at BMW of Alexandria. I dropped my X3 3.0i at this service centre at 9:30 am on 01/31/2011 for oil service and replacment of driver side light bulb. I was told these service would be done in just 3-4 hrs and this appointment was made like alomost 3-4 days ago. However, I was told a lot of things needed to be changed at 3:00pm and also the oil service could not be done on that day. I had to use my own car on the other day so I asked them please to help pn it. When I went there, I was told the oil service was still not done and even the bulb did not be changed, because the oil pump is broken and they run out of bulbs!
Anyway, I picked up our car without any committed service, but after drive around 1 mile, my gf and me found the car had something wrong. We pulled over and found our car had at least 2 flat tyres! How can a service centre return cars with flat tyres ! and I swear to God those tyres were totally in good condition before I sent it to the service.
I tried to call back to the service centre but they were closed then (7:11pm), so I had to call my insurance company to send a toll car, we waited at the car in 30 degrees in the night and starving for 2 hrs to toll and drop my car at another service place ( no BMW anymore). I am really pissed off by them! Please anyone give us any suggestions on how to complaint them effectively, they have the worst attitute to customers I had ever experienced. Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't feel bad my wife bought a new BMW several years back, I begged her not to at the time, because I have never had good expirence with them, maybe after all the problems she has had with them, she will rethink it on her next vehichle and yeah a lot of it is sevice, usally they are the only ones in town so they can charge what they want and do the work when they want.
BMW IS A RIPOFF THEMSELVES AND ALL YOU CAN DO IS STAY AWAY FROM THEM.
to get the spar parts warranty my car still in workshope for more than 45 days
Many of the problems we are experiencing as clients of bmw in saudi arabia
Unfortunately, a lot of people have not known a real methods or ways to send their complaints about the worst services and inaccurate diagnoses and non-commitments provide the bmw exclusive dealer (mohammad yousuf naghi motors)
this dealer have a very bad customer services they do not have real skills for the bmw clients as additions to lies repeated to meet their commitments as deadline dates and examination is not accurate and do not abide by the deadlines in addition to dealing in an unsatisfactory manner with clients
and the large confidence of bmw in a critical situation by almost saudi people,
Due to poor management of work and lack of attention, respect, truth to bmw clients as it is well known to a lot of people in saudi arabia
The following is my complaint with mohammad yousuf naghi motors who is the exclusive dealer for bmw cars in saudi arabia (riyadh city).
and my complaints have not been solved since 11/28/2010 till now 1/12 / 2011
Iam hadi from saudi arabia, riyadh, I have a bmw car 'bmw x5 modle 2004' (chs # lu 51333)
In saudi arabia, we must deal with the exclusive dealer of bmw in saudi arabia called mohammad yousuf naghi motors
Saudi arabia accordingly:
This exclusive dealer has a very long time consuming for a process of an inspection or maintenance which exceeds 30 days for a simple inspection and periodic maintenance as I had been informed since I got my car for a simple problem inspection and they told me its better to do it outside because no less than 30 days to accomplish your car maintenance. because of that:
1. i took my car to another specialized maintenance shop because of the obstacles I had met as usual (long period of time required for car inspection) as bmw dealer (mohammad yousuf naghi motors) said.
2. due to poor management of work and lack services, attention to customers bmw dealer (mohammad yousuf naghi motors) particularly in the maintenance department as it is known to all the saudi people ( (of the reasons for the reluctance of the saudi citizen to deal with bmw) , which prompted me to search for a replacement specialist in maintenance so that I can maintain my car.
3. referring to what has been mentioned in paragraph (1 & 2) :
I had brought my bmw car ( (chs # lu 51333) to a workshop specialized in the maintenance of bmw has found a malfunction in the piece called (airspring strut f) which had been purchased from the bmw dealer (mohammad yousuf naghi motors) in ksa riyadh
(airspring strut f [protected]) a copy of item purchase bill is available.
1. the new part (airspring strut f [protected]) found to be defective (defect) ) that have been purchased from bmw dealer (mohammad yousuf naghi motors) in ksa riyadh)
3. bmw dealer (mohammad yousuf naghi motors) progress to ensure the validity of new spare parts and to activate the warranty and replace the piece.
3. when I request the return of the defective part because of the imbalance manufacturing, the bmw dealer told my that:
To take the warranty advantage to exchange defective parts provided by the auto parts bmw dealer (mohammad yousuf naghi motors) in riyadh - saudi arabia) they informed me that:
You shod bring the car to the naghi shop as a prerequisite to activate the defective parts warranty.
Based on the above mentioned reasons:
4.in 11/28/2010, my car had submitted to the exclusive dealer (mohammad yousuf naghi motors) maintenance shop a
5. the dealer (mohammad yousuf naghi motors) informed me that:
The real time to accomplish the car maintenance will be on sunday, corresponding to 12/12/2010, and be sure you will be able to receive the car by that date (12/12/2010)
6.in (12/12/2010) , I went to the dealer workshop (mohammad yousuf naghi motors) as the promised date to receive my car and unfortunately they informed me that
The inspection and maintenance procedures are still ongoing and will require more time. (later on: I had discovered that == my car is still outside of the workshop is not checked) === (: he is lying in his information, how can I trust you) ) attached a picture of a car while standing outside the workshop.
8. on monday 12.13.2010 I went to the dealer workshop (mohammad yousuf naghi motors) they told me that the inspection and maintenance procedures are still ongoing and will require more time.
9. on tuesday, 14/12/2010, 8:30 am
I received a call from the dealer (mohammad yousuf naghi motors) to tell me that the car will be getting in the maintenance shop right now and will let you know the problem of the car later.
real evidence of that the care had not been checked before and it was in the parking as I see later and I have an attached photo for that?
10. on wednesday, 15/12/2010, the dealer workshop (mohammad yousuf naghi motors) informed me that the car has not been completed so far.
and another problems being noticed in the car (link hose is must be changed) and locally is not available so will be requested from the company bmw in germany, and delivery will take about 10 days starting from saturday (12/18/2010).
.
11. on sunday, 25.12.2010 I went to the bmw dealer workshop (mohammad yousuf naghi motors) and they told me that the requested part delivery application was sent to bmw in germany two days ago which meets (21/12/2010) why? (different time than the previous commitment date, ==== see the related paragraph # 10)
12. on the date of 29.12.2010, I went to the bmw dealer workshop (mohammad yousuf naghi motors) they told me that:
The requested part arrived from germany and we will complete the installation process this day and because of the proximity of the weekend, your car will be ready to submit to you in 01/01/2011
13. I went to the bmw dealer (mohammad yousuf naghi motors) on thursday, 06/01/2011 at 10:00 am and I met the workshop representative mr. (walled) who told me the installation completed but the care is still in the workshop and its not ready.
.
14 I telephoned the bmw dealer workshop (mohammad yousuf naghi motors) on saturday, 10/01/2011 and they answered me that we will call you afternoon situation but they did not (as usual) )
So I went to the bmw dealer (mohammad yousuf naghi motors) on that day afternoon and they told me that
New problem in the car which is a leak in some hoses, but they could not diagnosis exactly the problem so far and they will perform re-examination process in order to figure out the source of the problem (leakage of oil. ) (i could not believe them but shall I do)
15. on tuesday, 1/11/2011 I was contacted by the bmw dealer (mohammad yousuf naghi motors) to tell me the following:
your car mr. hadi having a malfunction in the computer and fix a bug (alleged) and to resolved that I shall pay amount of sr 5000 (about $1333)
How? why? where is bmw credibility / confidence
I had entered my car to the bmw maintenance shop the bmw dealer (mohammad yousuf naghi motors) as a company process to activate the defective party warranty procedures in order to replace it
Instead of that the bmw dealer (mohammad yousuf naghi motors) worked on the manipulation and trickery ways for unknown reasons
Because they used to do same as with many clients (almost all saudis people knows about it)
The issue has become (trail and errors) laboratory experiments and what I have met is not related to a degree of professionalism as bmw clients deserved
Hadi mohammed alanzi
[protected] ext: 12235 or ext: 12276
Saudi arabia, riyadh
Mansour. [protected]@gmail.com (my frind email)
I have just been told by BMW that once your car is older than 2 years and breaks down, you are toast, even if it is under motorplan. You have to wait for them to source parts from their supliers and this can take for as long as it take. In the interim, they will not provide you with a courtesy car.
I have been waiting 3 weeks without a car. Previosusly, it took two months to fix my car MCoupe. Did the subprime mess take DHL with it?
Am I just unlucky or has anyone ever experienced such a thing?
i bought a 2004bmw 118 from a private dealer. it came with a 6 month warranty. after 5 months the abs light came on, so i rang the warranty and took the car for diagnosis. the car had only done 25000 miles. i was advised that the part needed was the whole abs unit which costs £1200 plus vat plus labour. the warranty covered £500 worth of repairs. i rang my local bmw dealer and asked for a gesture of good will as i really felt that such an expensive part should last a lot longer than 25000miles and bmw had a prestigeous and reliable reputation. i was horrified by their response. they told me they could do nothing for me as it was bought from a 3rd party dealer and it had a 3rd party warranty and that i had shown no loyalty to them by buying it from a 3rd party dealer. i found the response unbeleivably arrogant and concluded that bmw's reputation is a false one. they are just over priced tin cans on wheels. my mechanic has informed me that the part cannot be sent away for re-programming and it needs a new one. his suppliers can only reprogramme bosch parts. he has trawled the internet looking for someone that can reprogramme this unit but has ben unsuccessful.he is looking into another option which may save me approximately £500 but i would still need to take it to a bmw dealer to have this alternative part programmed but i am unsure of the expense for this at this stage. he informs me that bmw design these parts in a way that make it as difficult as possible for 3rd party mechanics to repair. it seems that bmw want to make it impossible for people to go anywhere for repairs but themselves. if you need more information feel free to call me anytime on [protected]
I agree. There should be more than one dealer in Saudi Arabia to ensure better service through healthy competetion.
Reseller Monopoly should not be allowed. German car manufacturers should take the initiative to ban exculsive distribution rights. US car manufacturers do not allow exclusive rights in Saudi Arabia and we can see that sales for American made cars are doing very good considering their lower quality.
People should have alternative choices when it come to car dealers in Saudi Arabia.
Omar
We're having a similar problem at the moment, they've taken three days trying to fix our airconditioning with no courtesy car.
faulty transmission on brand new car
December 30, 2010
Mr mark lobbecke
Sales manager
Abu dhabi motors
Khalidia showroom
Abu dhabi, uae
Mamdouh khairallah
Regional manager - dubai & northern emirates
Dubai (direct): [protected]
...sharjah(direct): [protected]
E-mail: [protected]@agmc.ae
Wolfgang ecker
National service manager
Phone: [protected]
E-mail: wolfgang.[protected]@agmc.ae
John arnold
Branch manager
E-mail: john.[protected]@agmc.ae
From: [protected]@hotmail.com
To: [protected]@bmw.de; [protected]@hotmail.com; [protected]@alhamid-group.com; [protected]@agmc.ae; wolfgang.[protected]@agmc.ae; john.[protected]@agmc.ae
Subject:
Bmw x5 complaint letter, cancellation and refund of purchase, insurance and bank loan
Date: tue, 28 dec 2010 10:47:06 +0000
Bmw middle east
Agmc dubai
Sheikh zayed road
You are receiving this communication from an extremely irate purchaser of a brand new bmw x5 2011 model which after a few days turned out to be a defective car with a faulty transmission attached to extremely poor after sales management by bmw.
To cut a very long story short, i purchased a bmw x5 2011 model for my wife from your khalidia showroom in abu dhabi.
I had not been attended to for quite a while and was preparing myself to leave the showroom, and it was only because of the welcome given to me by mr nael haidary in your sales department when he came over and was keen to help us find the car that we want to purchase for my wife.
We received the car from your showroom, and my wife drove it for only 2 or 3 days before she called me terrified from her “new” car saying there’s a major problem with the car, there’s a very loud noise coming from the car while she was driving it, and a message on the dashboard saying “faulty transmission” pull over immediately and contact your nearest bmw centre.
We called your company, and asked them to come and collect the car but they refused, saying the car is operational, so we have to drive it to umm al nar.
This was definitely a very bad start.
I insisted that they come collect it but they said no the car is operational so i reluctantly agreed.
The next day i found only a few minutes during my day and said ok i’ll take the car there to umm al nar, …. i entered the car to start the engine: nothing… did not start…
So, i called the bmw khalidia again and also spoke to umm al nar and eventually they arranged a tow truck to come and take the car.
They took the car, and the next day i told them in khalidia to replace the car.
They said we need to speak to management.
The reply came that sorry we will repair your vehicle.
I said no, i want you to replace it with a new one.
They said no.
The next thing i tried to compromise by saying ok let’s upgrade to a more powerful car, they said ok but you have to pay 108, 000 dirhams more because the car is registered, and so the car “depreciated" in value and instead of it being 340, 000 it’s value is now 270, 000 but we can give you a better price= 287, 000
Of course anyone reading this letter would assume that if i were to agree to these terms i would be a serious idiot.
So therefore at this point in time i have decided that i do not want your car and i want you to return my money and cancel the purchase.
I do not want to deal with your company ever again and rest assured i will not let this issue rest before all my demands are met.
I have received credible commentary from several persons including lawyers with considerable knowledge regarding my issue, and they have hinted that your company must have knowingly sold me a defective vehicle.
In a small market like abu dhabi and the uae, reputation and word of mouth is key to business. no need for me to elaborate on what that implies..
I am sure your mother company in germany is concerned about their reputation in this small but lucrative market.
Therefore, i demand that you cancel this purchase via a full refund to me, and cancel all documents pertaining to the car and also cancel all documents regarding the bank loan at abu dhabi islamic bank and also refund to me the car insurance from the insurance company.
In view of the above, i reserve the right to contact my lawyers in due course if a positive response to my demands are not met at the earliest.
Best regards
Dorian el-khoury
My email [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Truly disappointing. I own an X5, 2008, (4.8) with less than 70, 000 km up until now. In my opinion, the problem is not with the car but I really believe it is the dishonesty of the dealers and/or lack of proper training of their personnel.
In Saudi, Jeddah to be more precise. One of the reasons that I purchased a BMW versus others is the reputation of the family that has the BMW agency and I was assured by the dealer at the time of purchase of the services provided by their organization. Well, unfortunately, none of it is right. Furthermore, and concurring with one of the above emails, I believe it is the culture and the society that makes a difference. In the U.S. the dealer service division checks the situation gives you the report, a straight answer and get on with the procedure and with your life. At the very least, I don’t feel that someone is taking me for a ride. Contrary to what I face here, not to mention you need a “Wastah” just to get your car on their schedule. What a shame. A very, very frustrated and regretful BMW owner but lucky me not for long.
Today I went to get service for my car BMW750LI 2011, I was shocked that I can't make any service to my car in Abu Dhabi. The reason: BMW imported from the US are different and can't be serviced in Abu Dhabi. ?Engine is different, spare parts are different and tools to be used for repair are different? How come!
I worked in Sweden and I imported a BMW from Germany and I had the best service ever in Sweden (had different specifications in 1998). I moved in June 2012 from the US to Abu Dhabi and I don't know that the culture is different when it comes to servicees.
i have a problem with my 650 bmw i, since i purchased it back in april i have been having the same repeated complaint that has been neglected and different excuses each time. my problem showed in the 7000km, it was concerning my left front tire that was creating a vibrating sense in the entire car. i immedeatly reported it to the bmw representative and he told me that its not a problem and that they will look into it when i bring it in for my 1st service and not to worry. i took it to its 1st service and commented on it and was told everything fine just tyres needed regular pressure checking every 10days as its a sport car run flat, didnt sound convincing to me but i thought they know better. but i was assured that everything was fine and that the sdervice was complete and car and tyres in perfect condition. so i released the c ar, it happened to be on the weekend i was driving far distance to ras alkhauima, when the trembling vibration got stronger so i pulled into the nearest gas station with tyre service and showed the technician and he told me how was i driving on such a bad tyre that was all eaten up and needed immedeate changing. i was shocked and surprised cause i had just released the car the day before and was assured everything perfect. i immedeatly called up the service and gave them a piece of my mind and was transfered to the manager of the service in abu dhabi who assured me, it could happen and that i wouyld have to change the tyre and to bring them the receipt and they will work something out. i paid around 3500dhs on a new tyre and took the receipt and the destroyed old orginal tyre to the agency, and they insisted it wasnt a default and that they wouldnt compensate me, cz they dont have warranty on tyres. for gods sake, it was a new tyre that hadnt done 7k when i compained?! any way to cut the debate i swallowed it and insisted they revist and investigate the other 3 and assure that everything was ok in all 4 as i have small kids that ride with me in the car and didnt want to take any chances in jeopardizing their safety for the world. once again i took their word that all was fine, however, i kept feeling the trembling vibration increase, so i took it back 4 more times and every time i am assure it was air pressure, which by the way i started to djust every 3-5 days as the tyres wouldnt keep the air in them. again in 2nd service i repeated the complaint and finally i was told that yes there was a problem and to resolve it i would need to change all 4 cz there was a problem from the same front left side tyre i had changed before. well excuse me if they dont have the qualified technicians tat can address the problem when reported then its not my problem and they need to change all 4 four me for free, of course they refused and i am not taking no for an answer.
i even tried to resell it back to them because i was fed up of complaining, after 2months and less than 20k on the km, they gave me 350k AED, FOR A car i purchased just 2 months ago for 500k... that id a clear wrip off if you ask me and am not stupid or filthy rich to accept
so now if i sell am in severe loss, and if i dont they wont fix my car wich am worried will create more problems if not resolverd soon
when i took my car for service the 2nd time i was over heard by a customer who had the same issues and was sold the same excuse. so its not just me and others. i have repeatedly asked for my job card and action taken and was rejected stating that as the car is under warranty it was theior property and i couldnt have copies?! well then get the dumb thing fixed then so i wouldnt care less if you didnt
if this issue isnt resolved by bmw i will have to press charges in due time even if i spend thousands on a cout case i will not be made a fool out of by a highly reputed company
I am very surprised to read this! I totally agree with the car owner. This is the least you would expect when buying a brand new car! BMW Abu Dhabi seems to be way below expectations if their services are at that level. It would be good to hear from them to see the other side of the coin. However, this looks very legitimate. BMW should be ashamed of this!
I fully agree with the lady who purchased the car. The car should have been replaced or else she must get her full refund. If she has to go to the court I will full suppot her. The car has a good reputation. I myself was thinking of going for BMW but looking at the service and the attitued - have declined.
Wilson
your dealer bad service in egypt
You car is an excllent I realy like it, also I'm willing to buy a car in Egypt, I have now BMW 320I rented,
Really the only things could change my mind is the avalibilty of service center in Egypt
You have only two center serving Cairo, if you try to book time for service it is not less than two weeks
I was trying to book time to day they give me Jan 18th, this really bad for BMW dealre in Egypt
in addition to prize of your spare part, that 's why comparing to Mercedes, it is more competitve in every thing specailly the speed of service and spare part price
Ahmed Mohamed Fatht
GE/Regional Quality Leader /Middle east & Africa +[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear customer care
I am Amany William Soriel the Facility Manager of EBIC Co. (Egyptian Basic Industries Corporation) one the biggest ammonia company in Ain Sukhna – Egypt. In 2011, we did a purchase order for 6 BMW cars + 20 VW + 3 Mercedes for the Managers and Section Head use. Since 2011, we are suffering in the BMW agencies service, I apologize if I say that it is very poor performance and every time we are deciding to buy numbers of the company cars, we don’t recommend the BMW cars for this issue.
The last case we have it and we are very furious and very angry, one of our car has been sent to Katamia Agency at 25th May for accident happened and we sent AIG rep. to cover the expenses and usually we are paying cash money to the agency and get the invoice to settle it with the insurance company. The problem now that nobody answer the phone or give us solution even the customer care don’t care at all, for one week they was promising us to give us the last status of this problem or how to solve it but never answer us back.
The car 316i- production 2011- Plate No. 35375 – Chassis No. 958097- Black colour. This car belongs to the Technical Manager of this Company, how we can accept this situation and he has to go forth and back from Cairo /Ain Sukhna Plant every day?
Pls advise how we can manage this issue.
Thanks a lot for your quick reply.
Amany William | Facility Manager |
Egypt Basic Industries Corporation
First Industrial Zone, North West Gulf of Suez Ain Sokhna, P.O. Box 318, Suez 43111, Egypt
Tel.: (+[protected] | Fax: (+[protected]) | Cell: (+[protected]) Email : amany.william@ebic.net Web Site: www.orascomci.com
I bought 320i in 2009 in 2010 some one broke glass sun roof so i bring it to Bavarian service center to replace it, after two weeks i received my car with new glass sun roof and nonworking air condition, i back to engineer in service he was sorry about that and he recharge the air condition with Freon gas, after i drive a car first day i smell bad smell in cabin when i call him he told me their is a defect in inner air condition coil (sarbantina) and i must take it to nearest service agent to replace it because its still in warn-tee.
i take my car back to ABOGHALY service agent with description of air-condition and Freon Gas leakage fault they repair it without replace inner coil (sarbantina) .
two weeks later bad smell return again inside cabin which mean Freon Gas leakage, i take car bake to ABOGHALY service agent and they repair it again and they told me that they replace inner coil (sarbantina ) i still smell Freon inside cabin when i told them they said that will be some time then will stop.
one year later and after warn tee end the bad smell back again which mean that there is Freon gas leakage again and in one month the air condition stop working.
aim sure that its not my car fault because from the begging the car enter to replace sun roof and air condition with very good when entered, aim really not satisfied with BMW service agent in Egypt they try to reduce cost of service by repairing faulty parts .and after warn tee you must pay much to replace on your own cost.
incorrect normal wear & tear assessment
I leased a mini cooper from main line mini aka bmw financial services lease, at the end of my lease bmw hired a company to inspect my car (Autivin). My car
Is in perfect condition and he (John wilson) could not find a problem so he reported hood dings from road dirt which are unavoidable all cars leased or not cannot avoid them. He report that as excess wear & tear and assigned a repair price of $450 to reapir. I called bmw lease consultant and he reduced the charge to $250 but I would lose my deposit. I asked for an independant 3rd party to review the autovin condition report (Or appeal) he refused they have no such appeal. It appears there is conlusion between bmw and the autovin inpection co, they must find a problem to earn there fee theyt charge bmw.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor reliability
How poor the quality and reliability on bmw 320i built in china! It's a shame at all. The car in the terrible condition on following issues. Guys, do not buy bmw...
1. Engin stop while making the turns. It starts to present this reliability problem from 3-months of car receiving from baoxin dealer in shanghai, china. It sucks. There was a time... Engin stops in the speed of 80 km/hour and almost hitted by a bus. You know how I feel? Terrible and terrible. While talking with the manager, his bad attitude is sucks.
2. Consume the engin oil in very soon: from the kilometer number about 40, 000, the engin consumes the oil in very soon. I need to add
1 liter engin oil in every 1, 500km runs.
** the car has been investigated and examed several times, but the report never shown to me. Poor service in no react, no response, no root causes analysis.
** now I am still awaiting their reply for almost 6 months.
**i am responsile for all my words here, you are welcome to contact me at chiu. [protected]@iac.com. Tw
The complaint has been investigated and resolved to the customer’s satisfaction.
claim
Dear sir,
I have received an official prize winning notification and when I tried to furnish the required information there has been error messages. Its very painful that such things are being passed on to normal and average human beings who are caught in the web of making the two ends meet. For me it is a mental torture as this happens to be a very lean patch financially and I have been working to the best of the efforts to realize my contributions towards family and self. The details of the notification are attached here:
Bmw® (Uk) ltd registered office:
Ellesfield avenue, bracknell,
Berkshire, rg12 8ta.
United kingdom.
Congratulations,
The board of directors, members of staff and the international awareness
Promotion department of the bmw automobile company, wishes to congratulate
You on your success as one of the 10th star prize winner in this year bmw
Automobile international awareness promotion (Iap) held on thursday 11th
November, 2010 in berkshire.
This makes you the proud owner of a brand new bmw 2010 x6 35im (2010
Modern) and cash prize of & pound;750, 000.00 gbp (Seven hundred and fifty
Thousand great british pounds). The car comes with a special bmw insurance
Cover for one whole year, that is, till the next promotion in 2011.
It also comes with a one year warranty and free repairs at any bmw
Automobile depot or service station worldwide. The selection process was
Carried out through random selection in our computerized email selection
System (C. E. S. S. ) from a database of over a million email addresses from
The world wide web drawn from all the continents of the world.
For you to claim your prizes, kindly contact prize consultant barr. Paul
Bailey through email, stating your receipt of this notification. He has
Been mandated to offer you legal assistance and facilitate the urgent
Delivery of your prizes directly to you. Please reply to
Barrister paul bailey,
Bmw claims manager
Direct email: [protected]@bmwrepresentative.com
Tel: (+[protected].
Fax: +[protected]
You are also advised to provide him with the under listed
Information’s.
1. Full name:
2. Sex:
3. Age:
4. Nationality:
5. Residential address:
6. City:
7. State:
8. Zip code:
9. Occupation / position held:
10. Phone number:
11. Reference number:bmw:25513500ds
We ask that you to keep this award personal, till your claims have been
Processed and your funds remitted to you. This is a part of our security
Measures to avoid double claiming or unwarranted participants or
Imposter's, taking advantage of the situation.
Congratulations once more, and keep trusting bmw automobile for top
Quality automobiles.
Engr. Ms. Ashley todd
Director of promotions,
International awareness promotions,
Bmw automobile.
London, united kingdom.
The bmw international awareness promotion
Copyright & copy;2010. All rights reserved
The complaint has been investigated and resolved to the customer’s satisfaction.
un-skillful and bad service
I experienced my BMW 325I consumes oil but it was driving well; I just needed to add one quarts of oil every two weeks for the past few months. I decided to bring it to BMW of Bellevue for service. They told me there are a few things related to it, the valve cover, filter housing, and drain hose. They also suggested me for other fixes. After I spent $2, 600...
Read full review of BMW / Bayerische Motoren Werkepoor customer service
I bought a used bmw from this dealership. They took my deposit and while I was arranging financing and freight details, the dealership sold my car. I find out when the sales manager who didn't identify his title phone me to ask me if there was another vehicle that I was interested because the my car 'appears' to have been sold. How does this happen? I guess because they never take it off the 'available' inventory (And for weeks after, this car of mine was still posted on the cars.com for sale).
Many attempts at getting an explanation from both the original sales rep and the sales manager proved futile. They never return their calls because they knew they screwed up but didn't really care. After a month, I still have not received my $1000 deposit refund.
Don't buy from this dealership! They dodge all issues that result from their wrongdoing! Very un-professional service.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst part is that BMW USA does not stop them despite numerous complaints
this dealer continually adveritses cars that have been previously sold stay away the are unethical
warranty scam
I filed a complaint with bbb against moritz bmw in arlington tx and bmw of na in westwood nj 8/25/10. I called moritz and asked if my extended warranty covered my brakes and they said no. When I brought my car in for the low tire light being on my advisor, told me that my warranty did cover brakes but since I had after market brakes they can't touch my brakes. After filing a complaint with bbb, moritz bmw in arlington tx reimbursed me 357.16 for me getting brake pads on my car from a brake shop. I was told by moritz that in order for me to get my brakes repaired with genuine bmw parts, they would have to wait for confirmation from bmw of na. My car was at moritz for 3 weeks before I was told that bmw of na would not repair my brakes. I have emailed back and forth with bmw of na and they finally stated this case was closed and nothing they can do. I have had so many problems with this x3 vehicle and the bmw cust/service is horrible, non-caring and I am totally disappointed with my bmw experience. This to me, is a warranty scam and I intend to take this as far as I have to in order to get what I paid for.
rear glass on convertible top shattered during normal operation
I have a 2004 BMW Z4 Roadster that has 55, 00 miles on it and it has been a piece of junk since day 1. I have had nothing but problems out of this car and it's the fifth BMW that I've owned. I owned 3 of the 5-series, which were great cars, and also the X3 SUV, however it was totaled in a head on collision with a drunk driver within a year of my purchasing...
Read full review of BMW / Bayerische Motoren Werkescam needing new engine
I am the original owner of 2004 530i bmw and haved followed all maintenence requirements. On 7/7/10, took my car in for routine oil service (54, 777 miles) at encinitas bmw. Within 2 weeks post service, the engine overheated and check engine light came on. Took it to an independent bmw specialist and they said the radiator was empty. After extensive evaluation, the radiator was fine, it was holding pressure and there was no leakage. So I went back to encinitas bmw dealership to have the check engine light evaluated and after the diagnostic check, they said I needed a new engine ($13, 500) because they think the engine got too hot. The initial oil service included radiator check and I believe they never filled the radiator fluid which caused the engine to overheat. Therefore I had to buy a new engine for $13, 500 even though my original engine only had 55k miles due to their error.
If I owned an expensive car like that, I'd get in the habit of checking myfluids on a regular basis.
is it fraud?
My x5 was blowing intermitent smoke. independentent garage quotes $2500 vent valve and oil pump. went to bmw dealer to see if factory issue. week later dealer said I need a new engine $25, 000. $15, 000 for used engine! warranty expired bmw canada said I had no claim.
Up until I towed the car to a qualified honest independent repair shop, sales team at dealer were still suggesting new engine.
The engine is fine, strong compression problems.
Always ask for a written quote and your parts from dealer service. this is your only evidence of a crime that probably occurs daily.
The complaint has been investigated and resolved to the customer’s satisfaction.
That kind of thing happens more times then one would think. I have a best friend who owns his own automotive repair business, he is actually one of the few honest repair shops in town. I met him 16 yrs ago when I needed repair work. Its easy for a repair shop to "sell you" repairs, parts that are unnecessary because most people are clueless about what's really needed. They know their car is broken and it must be fixed to get back in forth to work, pick the kids up ect, and need it fixed yesterday. Stealerships have huge overheads, that's why they have such expensive hourly rates to repair your vehicles. Some stealerships service writers make commissions selling you repairs-un-needed repairs. Factory parts are usually a better quality then at parts store, but the high overheads drive the prices sky high.
A persons best bet is to find a local independent repair shop. Ask friends, coworkers, the BBB, ect. Once you find the shop, ask lots of questions. Ask for the phone number of a couple of his regular customers, talk to them and see if you get a good feeling about the shop. If he won't give you the number, ask him to call his customer with your number. If he won't do this, keep looking for the right place. You'll need to do this before your car is broken or needing repairs. The local shop can do all the maintenance that the stealership does, like the 30K, 50K miles service you'll find in your owners manual. Just keep all your repair orders in case of a warranty claim. Also, most state laws allow businesses to mark up parts at least 70% of his cost. A independent shop will allow you to bring your own parts, and they might even allow you talk them down on the mark up. You might even be able to barter for repairs.
I'm not knocking dealerships in general, I've just been unhappy with our local Dodge dealerships,
(both have crappy customer service, and I've had to go back too many times for warranty repairs, should have been done right the first time around)
About BMW / Bayerische Motoren Werke
BMW / Bayerische Motoren Werke Customer Reviews Overview
Here is a guide on how to file a complaint against BMW / Bayerische Motoren Werke on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is usually found at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with BMW in the 'Complaint Title'.
4. Detailing the experience:
- Provide detailed information about your experience with BMW.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submission.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against BMW on ComplaintsBoard.com. Remember to focus on issues related to BMW's business category.
Overview of BMW / Bayerische Motoren Werke complaint handling
-
BMW / Bayerische Motoren Werke contacts
-
BMW / Bayerische Motoren Werke phone numbers+1 (800) 831-1117+1 (800) 831-1117Click up if you have successfully reached BMW / Bayerische Motoren Werke by calling +1 (800) 831-1117 phone number 0 0 users reported that they have successfully reached BMW / Bayerische Motoren Werke by calling +1 (800) 831-1117 phone number Click up if you have UNsuccessfully reached BMW / Bayerische Motoren Werke by calling +1 (800) 831-1117 phone number 0 0 users reported that they have UNsuccessfully reached BMW / Bayerische Motoren Werke by calling +1 (800) 831-1117 phone numberUSA
-
BMW / Bayerische Motoren Werke emailscustomer.service@bmw.com100%Confidence score: 100%Support
-
BMW / Bayerische Motoren Werke headquartersBMW Group, Petuelring 130, Munich, D-80788, Germany
-
BMW / Bayerische Motoren Werke social media
Most discussed BMW / Bayerische Motoren Werke complaints
Refund needRecent comments about BMW / Bayerische Motoren Werke company
winning prize and awardOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
The motorcycle service is no better at Endras, after having the bike in the shop for four months the mechanic decided to used silicone to stop an oil leak on the oil tank which was under warranty, what a joke.