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1.7 44 Reviews

Bluefly Complaints Summary

7 Resolved
27 Unresolved
Our verdict: When using services from Bluefly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bluefly reviews & complaints 44

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Newest Bluefly reviews & complaints

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E
6:26 pm EDT

Bluefly HORRIBLE RETURN AND CUSTOMER SERVICE

I returned a pair of shoes due to the size issue on the next day I received my purchased. I received an email indicate that return will be credit within a 10 days period.

As of today, it's been over 10 "BUSINESS" Days after the return package arrived to their Return Center, and I still haven't received my credit back to my CC. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response.

Obviously they are not willing to issue credit back for return.

Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now.

Please reconsider shopping here to avoid hassle.

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tkr
, US
Jun 22, 2017 3:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The Bluefly.com return policy is very unclear and seems a bit arbitrary.

ComplaintsBoard
E
11:57 pm EDT

Bluefly Poor customer service

I feel compelled to share my Bluefly experience here on measuredup.com for potential shoppers to consider.

I'd had a year-long $40 credit with Bluefly that was set to expire, so I purchased a shirt that was just a bit more than the credit amount. The shirt arrived, and it was too small. (As a side note, their sizing runs ridiculously small. I'd contacted them in advance to inquire about the sizing of the shirt in question, and they told me to order one size up, which I did. The XL shirt I received fit like a medium; I had to exchange it for a size XXL, and at 6' tall/44" chest/a trim 190 lbs, I've never required an XXL in my life; I'm wearing a Ralph Lauren henley shirt in size large as I type this.) I was instructed by their phone rep that Bluefly offers no direct exchange, and the protocol is that I'd have to purchase a second shirt (the XXL) though I'd receive a refund minus shipping once the XL arrived back to them. Seems like quite an archaic system for a 2011 online fashion retailer, but so be it, I figured.

Two weeks pass, and then I get an email from Bluefly stating that I've been issued a CREDIT for the XL shirt they've received back. I call the company to cry foul, and the phone rep yesterday agrees with me that I'm due the refund & she's sorry for the inconvenience. I get another email from Bluefly this morning telling me that they will only issue me store credit as per company policy.

What really irks me here is that I was promised TWICE that I'd be getting a refund, and then twice they reneged on their pledge. Now I'm left with nearly half the credit I'd originally had due to shipping fees, and I've paid them in full via my Visa card for a shirt that I was only really purchasing to use up my expiring credit to begin with.

Prospective customers take heed & make absolutely certain you're purchasing the correct size merchandise: Zappos they ain't.

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2:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bluefly No delivery for my Canon lens

I purchased the item from their website last month, I paid for that on 29 May 2010, but nothing has been received so far.

I have emailed them, and they said I will receive my item before 18 June 2010, but the factor is not like their said, as nothing arrived.

I have sent lots of email to them, but they rarely give me the reply. Last reply from them was on 13 June, they said they will ship the item on this Thursday, but after check the current status of my item, which is still 'prepare for shippment'.

Recently, I will not expect to receive the item from them, as I think their promise cannot be true.

They said their delay as illness. Maybe it is true, but how long will take them to delivery my item, 5 mins is enough!

I have contact ACCC to ask helps, and I consider to contact VIC police if I cannot cliam my money back after this month.

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8:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bluefly - Bad service

BEWARE THAT BLUEFLY.COM WILL NOT CORRECT ANY ERROR(S) WITH AN ORDER ONCE IT BEGINS PROCESSING INCLUDING SHIPPING ADDRESS ERRORS. Firstly, the order processed without a final review. Once this happened I noticed that the order is to be delivered to an old address where I do not live. I immediately called customer service to correct the problem but was told...

Read full review of Bluefly and 39 comments

Bluefly Customer Reviews Overview

Bluefly is an online fashion retailer that offers high-end clothing, shoes, and accessories at discounted prices. Based on customer reviews, Bluefly has earned a reputation for providing excellent customer service. Customers have praised the company's quick and efficient shipping, as well as their easy returns process.

Bluefly's product selection is another positive point that many customers have noted. Reviewers have mentioned that the website offers a wide variety of fashion items, ranging from designer clothing to high-quality accessories. Customers have also appreciated the website's user-friendly interface, which makes it easy to navigate and find products.

In terms of pricing, Bluefly has garnered praise for its affordable prices and regular discounts and sales. Reviewers have noted that the website offers high-end fashion at prices that are significantly lower than those found in traditional retail stores.

However, a few negative reviews have mentioned issues with the accuracy of product descriptions and sizing information. Some customers have reported that items they received did not match the descriptions on the website or that sizes were inconsistent with what they expected.

Overall, Bluefly's customer reviews suggest that the company offers high-quality products at affordable prices, with excellent customer service and a user-friendly website.
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Contact Bluefly customer service

Phone numbers

+1 (877) 258-3359 +1 212 944 8000 ext:548 More phone numbers

Website

www.bluefly.com

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